Novell GROUPWISE 7 - SECURITY POLICIES, Installation And Administration Manual, Page: 97 / 108

Notes Gateway Error Messages
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Novell Confidential Manual (ENU) 21 December 2004
No route to the gateway
Source: Notes client; sending a message to a GroupWise user through the Notes Gateway.
Explanation: When a Notes user tries to initiate a mail message to a GroupWise user, or if the Notes user replies
to a GroupWise message, this message is displayed in the Notes client, and the message does not
get delivered.
Possible Cause: The Notes/Domino Gateway Server Name field for the foreign domain document on the Notes/
Domino server is not hierarchical.
Action: In the Foreign Domain Document in the Notes/Domino Administrator, edit the Gateway Server
Name field so that it contains the full hierarchical name of the Notes/Domino server that routes the
messages to the Notes Gateway. See
“Defining the GroupWise System As a Notes Foreign
Domain” on page 26 .
NOTES.INI file cannot be found on the search path pathname
Source: GroupWise Notes Gateway; initialization.
Possible Cause: The gateway cannot find the notes.ini file in the system path on the server running the gateway.
Action: Include the directory containing notes.ini in the system path. See “Adding the Notes Software
Directory to the Path Variable” on page 25 .
No active recipients
Source: GroupWise Notes Gateway; outbound messaging.
Possible Cause: The message did not include the address of any active recipients.
Action: Select users from the GroupWise Address Book, rather than trying to type names in the To field.
Path not found error
Source: GroupWise Notes Gateway; startup.
Possible Cause: Invalid file path.
Action: Make sure the gateway has network access and rights to the GroupWise domain directory, Notes/
Domino server, and any directories to which you have redirected files. See
“Meeting Installation
Prerequisites” on page 19 and Chapter 10, “Using Notes Gateway Startup Switches,” on page 85 .
Purging expired GroupWise directory information from Notes. Error purging GroupWise users from
Notes. Entry not found in index
Source: GroupWise Notes Gateway; directory exchange.
Possible Cause: The Notes version of the GroupWise Address Book ( wpnames.nsf ) on the Notes/Domino server
that the Notes Gateway communicates with is damaged and gateway is not able to find the People
view in the wpnames.nsf file.
Action: Replace the damaged wpnames.nsf database on the Notes/Domino server with a backup copy of
wpnames.nsf that is populated with GroupWise addresses.
Action: If you don’t have a backup copy of wpnames.nsf, follow the steps:
1
Delete the damaged wpnames.nsf database on the Notes/Domino server connected to the
gateway.