Novell Data Synchronizer Mobility Pack Update 2
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6 Data Synchronizer Issues
Section 6.1, “Sync Engine Restart Stops All Connectors,” on page 12
Section 6.2, “Users and Groups Not Displayed Correctly in Synchronizer Web Admin,” on
page 12
Section 6.3, “Synchronizer Web Admin Responsiveness,” on page 12
Section 6.4, “Illegal Server Error in Synchronizer Web Admin,” on page 12
Section 6.5, “Connector Configuration Settings,” on page 13
Section 6.6, “Internet Explorer 8 Compatibility,” on page 13
Section 6.7, “GroupWise Mobile Server Compatibility,” on page 13
6.1 Sync Engine Restart Stops All Connectors
When the Sync Engine is stopped or restarted, it forces all connectors to stop. After the Sync Engine
is restarted, restart the Connector Manager service. After the Connector Manager service is
restarted, restart each connector in Synchronizer Web Admin or configure the connectors to start
automatically.
6.2 Users and Groups Not Displayed Correctly in Synchronizer
Web Admin
When you add or delete a large number of users or groups, the Manage Users page or the Manage
Groups page might not correctly display the presence or absence of the users or groups. Refresh the
page in your browser to correctly display the users or groups.
6.3 Synchronizer Web Admin Responsiveness
After you add a large number of users to the GroupWise Connector, the responsiveness of
Synchronizer Web Admin might diminish each time you restart the GroupWise Connector. For
example, it might take longer to log in to Synchronizer Web Admin or you might not be able to
navigate easily between pages while the GroupWise Connector is starting. This occurs because the
GroupWise Connector verifies all of the users each time it starts. After the user verification process
is completed, Synchronizer Web Admin behaves normally.
6.4 Illegal Server Error in Synchronizer Web Admin
You might occasionally see an Illegal Server Error when you log in to Synchronizer Web Admin
immediately after stopping and starting the Synchronizer services and connectors. This occurs if the
GroupWise Connector is not completely started when you access Synchronizer Web Admin. The
GroupWise Connector must process any accumulated events before it is ready to provide connector
status information to Synchronizer Web Admin. After the GroupWise Connector is completely
started, the Illegal Server Error no longer occurs.
