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Novell Data Synchronizer Mobility Pack Update 2

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7.1.2  Connector Does Not Stop

When you stop a connector in Synchronizer Web Admin and then start it again immediately, the 
status might indefinitely remain as 

Starting

. This can happen because the connector did not 

completely stop before you tried to restart it. The connector might have been completing a polling 
cycle before shutting down, even though Synchronizer Web Admin displayed the status as 

Stopped

When you try to start a connector that is still shutting down, it cannot start normally.

To restart the connector when this situation has occurred:

1

Restart the Connector Manager on the command line:

rcdatasync-connectors restart

This should change the connector status in Synchronizer Web Admin from 

Starting

 to 

Stopped

.

2

Start the connector in Synchronizer Web Admin.

3

Start any other connectors that stopped as a result of restarting the Connector Manager.

Some connectors restart automatically when the Connector Manager restarts.

If this problem occurs repeatedly, wait a few seconds between the time when you stop the connector 
and when you start it again to allow the connector to shut down completely before restarting.

7.1.3  Multiple Instances of the Same Connector

Synchronizer Web Admin allows you to manually create multiple instances of the same connector. 
However, this configuration is not currently supported. 

If you have more users than a single connector can service, you can install one or more additional 
instances of the Mobility Pack until all users are being successfully serviced. Users can be organized 
on multiple instances of the Mobility Pack based on various schemes such as the location of the 
users, the location of the synchronized applications, or the desired quality of service (executives vs. 
regular employees, for example). Instances of the Mobility Pack do not need to mirror the structure 
of your GroupWise system.

7.2  Connector-Specific Issues

Refer to the Readme for each connector on the 

Novell Data Synchronizer Connectors 

Documentation Web site (http://www.novell.com/documentation/datasync_connectors1)

.

8  GroupWise 8.0.2 Issues

The Mobility Pack depends on the GroupWise Connector and a GroupWise POA for much of its 
functionality. GroupWise 8.0.2 is required for use with the Mobility Pack. However, GroupWise 
8.0.2 was released with some issues that impact Mobility Pack functionality. Fixes for these issues 
will be available in an upcoming GroupWise 8.0.2 hot patch. For a list of GroupWise 8.0.2 issues, 
see the 

GroupWise Connector Readme for Data Synchronizer Mobility Pack Update 2 (http://

www.novell.com/documentation/datasynchronizer1/datasync1_readme_mobility_upd2/data/
datasync1_readme_mobility_upd2.html)

.

Summary of Contents for DATA SYNCHRONIZER MOBILITY PACK - UPDATE 2

Page 1: ... Mobility Connector Improved Device Blocking The Mobility Connector Information Monitoring page displays the traffic level for each mobile device This assists in recognizing when a device needs to be blocked because it is having synchronization problems This prevents a synchronization issue with one device from impacting performance for all other devices Synchronization of Attachments When an atta...

Page 2: ... update the Mobility Pack software from the Novell Customer Center you automatically obtain the software through the Novell Update channel This is a convenient way to receive regular updates 1 Log in to the Novell Customer Center http www novell com customercenter 2 Conditional If you have not already done so obtain the product registration code for the Data Synchronizer Mobility Pack and register...

Page 3: ...venience this version number is also displayed in Synchronizer Web Admin 6 Check the Novell Downloads Web site periodically for updates For more detailed instructions see Updating from the Novell Downloads Web Site in Mobility Pack Installation in the Novell Data Synchronizer Mobility Pack Installation Guide 4 Mobility Pack Installation Instructions Follow the instructions in this section if you a...

Page 4: ...talled Update 2 you can register in the Novell Customer Center to receive future updates through the Novell Update channel as described in Updating from the Novell Customer Center in Mobility Pack Installation in the Novell Data Synchronizer Mobility Pack Installation Guide 5 Installation Issues Section 5 1 GroupWise Trusted Application Creation on page 8 Section 5 2 YaST Proposal Error on page 8 ...

Page 5: ...ame for the file instead of browsing to it 5 4 Required Python Package Version If you already have Python packages installed on the server where you are installing the Data Synchronizer Mobility Pack the Data Synchronizer Mobility Pack Installation program needs to update the existing packages rather than install new packages This does not happen by default When you run the Installation program yo...

Page 6: ... be listed If it is still listed select it then click Delete IMPORTANT If you do not remove the existing Mobility Pack repository you cannot successfully install the next version of the Mobility Pack software In YaST click Software Software Management In the Filters drop down list select Patterns Under the Primary Functions heading the Mobility Pack should not be listed If it is still listed selec...

Page 7: ... correctly display the presence or absence of the users or groups Refresh the page in your browser to correctly display the users or groups 6 3 Synchronizer Web Admin Responsiveness After you add a large number of users to the GroupWise Connector the responsiveness of Synchronizer Web Admin might diminish each time you restart the GroupWise Connector For example it might take longer to log in to S...

Page 8: ...th persistent mousing it is still possible to click Clear Cache 6 7 GroupWise Mobile Server Compatibility Novell Data Synchronizer is the replacement for GroupWise Mobile Server GMS These two synchronization solutions can coexist successfully as long as users are transitioned from GMS to Synchronizer in a timely manner An issue with GMS can cause a user whose mobile device is configured to use bot...

Page 9: ...Admin allows you to manually create multiple instances of the same connector However this configuration is not currently supported If you have more users than a single connector can service you can install one or more additional instances of the Mobility Pack until all users are being successfully serviced Users can be organized on multiple instances of the Mobility Pack based on various schemes s...

Page 10: ...ut Data Synchronizer Novell Support and Knowledgebase http www novell com support Data Synchronizer Support Forum http forums novell com novell product support forums data synchronizer Data Synchronization Cool Solutions http www novell com communities coolsolutions datasynchronizer Data Synchronizer Mobility Pack Best Practices Wiki http wiki novell com index php Data_Synchronizer_Mobility_Pack_B...

Page 11: ...o not use deliverables for prohibited nuclear missile or chemical biological weaponry end uses Please refer to the Novell International Trade Services Web page http www novell com info exports for more information on exporting Novell software Novell assumes no responsibility for your failure to obtain any necessary export approvals Copyright 2010 Novell Inc All rights reserved No part of this publ...

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