29 08099A-1
TROUBLESHOOTING
SYMPTOMS
POSSIBLE SOLUTION / CAUSE
No dial tone
•
Check for the telephone line cord connectors at both ends
that they are pushed in firmly until they click.
•
If you had a power failure or had unplugged the base unit,
replace the handset on the base unit for two to five seconds
to reset the system.
Does not ring
•
Check the RING ON / OFF switch on the handset. Switch to
the RING ON position to enable the handset ringer.
•
Check for the telephone line cord connectors at both ends.
that they are pushed in firmly until they click.
•
You may have exceeded the Ringer Equivalence Number
(REN) limit of how many phones can be connected to the
same line. The REN total of all devices (printed on the bottom
label of each unit) should not exceed five (5). Disconnect the
appropriate units to lower the REN total.
No power on the
handset unit
•
Check for the Ni-Cd battery pack for proper connection inside
the battery compartment on the handset.
•
The handset rechargeable Ni-Cd battery pack may need
charging.
Does not charge
•
Check for the Ni-Cd battery pack for proper connection inside
the battery compartment on the handset.
•
The charging contacts and terminals may need cleaning with
an alcohol-dampened swab.
Range is limited
•
Raise or reposition the antenna on the base.
•
Move the base unit so that it is centrally located in your
residence or office and make sure that the base unit is not
located near appliances.
•
The handset Ni-Cd battery may be weak. Recharge the Ni-
Cd battery.
•
Refer to the section "Improving Cordless Reception".
Interference on
reception
•
Choose an alternate channel using the SCAN button on the
handset.
•
Refer to the section "Improving Cordless Reception".
Cannot access
Remote Operation
•
The password you have entered may be incorrect. Enter the
correct password during OGM playback or within 7 seconds
after the OGM has finished playing.
Excessive static
•
Ensure that the antenna is not touching another metal
object.
•
Refer to the section "Improving Cordless Reception".
Incoming calls/ Memo
messages are cut off
•
The Excursion
®
39765 will stop recording after 7 seconds of
continuous silence or 7 seconds after the caller hangs up
(VOX feature).
•
Each incoming message recording is limited to two minutes
to conserve message storage space.
Callers cannot leave
messages in a specific
mailbox
•
Make sure that the ICM REC switch is in the NORMAL
position.
Announces
“
Memory Full
”
•
If there is no OGM recorded for the ANNC ONLY setting,
“
Memory full
”
is the default OGM for the ANNC ONLY
setting.
•
The 10-minute recording limit may have been reached. Erase
old messages to make room for new messages.
The Caller ID panel is
blank
•
Check the power connection.
•
Check the telephone line cord connections.
•
Check the batteries for proper installation.
The Caller ID does not
show the caller's
name and / or phone
number.
•
The Caller ID unit will not function until you have Caller ID
service provided by your local phone company. Call your
local phone company to have Caller ID installed on your
telephone line.
•
Check your telephone line connections. Make sure all
