Chapter Six: Customer Service
© 2018 Cutting Edge Optronics, Inc.
50
Patara I and II Laser User Manual
Contacting Customer Service
To expedite service needs, please complete the questionnaire in
Appendix A:
Customer Service before
contacting Northrop Grumman Customer Service.
Complete the questionnaire with as much detail as possible and retain a copy for
the records.
E-mail or fax the form to Northrop Grumman (refer to the second page of this
manual for contact information) and notify the customer service representative
that it has been sent.
Module Replacement
Even though the pump module is user replaceable, it is recommended that the
laser head be returned to Northrop Grumman for an upgrade. Contact Northrop
Grumman for detailed instructions about module replacement.
Return the Instrument for Repair
A return merchandise authorization (RMA)
is required
prior to shipping any
instruments to Northrop Grumman. Contact Northrop Grumman or the local
distributor for RMA and shipping instructions.
CAUTION
. Failure to obtain proper shipping instructions may result in damage to the
instrument.
Use the packing boxes supplied by Northrop Grumman to ship any instruments. If
shipping boxes have been lost or destroyed, replacements are available for a
nominal charge from Northrop Grumman.
Remove all water from the laser prior to packaging for shipment (see
Chapter 5:
Maintenance
for details). Place a desiccant in a sealed ESD bag with the laser and
secure the laser in the shipping container.
CAUTION
. Damage from residual water due to condensation or expansion can be
catastrophic to the diode arrays or laser rod if not dealt with properly. Such damage is
excluded from warranty coverage.
