PHONE BOOK
There are two types of directories included in the PHONE BOOK (DIRECTORY) Key
LOCAL: Numbers that you can program into your telephone
ALL: Entries stored by the system administrator to be used by all users, this includes internal extensions
TO SEARCH: Press SYSTEM MENU (P1) Key
Scroll to DIRECTORY
Select
ALL
Select
SEARCH
Spell name using the dialpad (You must hit each key the correct number of times for each letter)
TO DIAL: Lift handset or press SPEAKER Key
Need support? Connect with us at
Dial
4357 (HELP)
or
315-671-6262
to speak to a Northland Training Representative
HUNT GROUPS
When you are a member of a group (Hunt group or iACD), your account phone is programmed to ring when a choice is
made from an automated attendant or when the hunt group number is dialed. You may be required to log in to the hunt
group to receive calls. You can log in to a group from any device that your account phone number is active on, or from
CommPortal. See the CommPortal User Guide.
If you are a member of more than one group, you will need to know the group number in order to log in and out of the indi-
vidual groups. If you do not know your group numbers, you can obtain this information from the System Administrator.
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To log in: Dial *44, enter the group number and press #. If you are a member of multiple Hunt Groups you will
need to log in to each group individually.
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To log out: Dial *44. If you are a logged in to multiple Hunt Groups, the system announces how many groups you
are logged into and will prompt you to press 0# to log out of all hunt groups, or to enter the hunt group number
followed by # to log out of an individual hunt group.
RINGS + INDICATORS
Your telephone rings differently for different types of calls
EXTERNAL:
Two Short rings repeated (a new external call or a transferred external call)
INTERNAL:
Single ring repeated
ADJUST RING VOLUME:
You can adjust the volume while phone is ringing or idle
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Press PLUS/MINUS VOLUME CONTROL Keys to adjust the volume when your phone is idle