CALL PROCESSING
TO ANSWER INCOMING CALL:
+
Phone rings, indicator flashes slow
+
Lift handset or Press SPEAKER Key
TO PLACE A CALL:
Lift handset or press SPEAKER Key
Internal:
Enter extension number and select DIAL (>)
External:
Dial 1and the10-digit number and select DIAL (>)
OR: Enter number and lift handset
TO ANSWER SECOND CALL:
+
Hear Call Waiting tone
+
Line Key flashes
+
Press Line Key of new call, first call holds
ANSWERING CALLS
PLACING CALLS
SPEAKER:
Press to make or answer any call without lifting the handset.
TO SWITCH TO SPEAKER FROM HANDSET:
Press SPEAKER Key, replace handset in cradle.
TO RESUME PRIVACY:
Lift handset.
T
O END SPEAKERPHONE CALL:
Press END Key
MUTE:
Turns off your microphone (Speaker or Handset) to allow you to speak privately.
TO USE:
Press MUTE Key, key flashes, speak privately
TO RESUME CONVERSATION:
Press MUTE Key again
HOLD:
Places active call on hold. This is an exclusive hold to your telephone. No one else can retrieve it.
TO HOLD A CALL:
Press HOLD Key or Line Key you wish to place on hold, indicator flashes
TO RETURN TO CALLER:
Press flashing Line Key or press HOLD Key again
NAVIGATING CONNECTED CALLS
Need support? Connect with us at
or
Dial
4357 (HELP)
or
315-671-6262
to speak to a Northland Training Representative
TO PLACE A SECOND CALL:
+
Press available Line Key
+
First call automatically holds
+
Enter number
+
Select DIAL Softkey
TO COMPLETE TRANSFER:
Press TRANSFER (P3) Key (call is connected)
TO RETURN TO HELD CALL:
Select DROP (>) Disconnects you from called party, caller remains on hold.
Press Line Key of held call.
TO DROP A CALLED PARTY:
Press END Key, disconnects you from called party, caller remains on hold
TRANSFER:
Connect your call to someone else (with call on line)
ANNOUNCED
+
Press TRANSFER (P3) Key (call holds)
+
Enter extension select DIAL(>)
+
Wait for party to answer, (speak privately)
BLIND
+
Press TRANSFER (P3) Key (call holds)
+
Enter extension select DIAL (>)
+
Press TRANSFER (P3) Key
TRANSFER