Northern Telecom 3X8 Owner'S Handbook Manual Download

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Call Queuing

When you have more than one call ringing at your telephone, you
can choose the call that has the highest priority.

Press

The system connects you to the call that has the highest

priority.

Notes

Call Queuing answers external incoming calls before callback

calls, and answers callback calls before camped calls.

Call Queuing can be programmed onto a memory button.

DR5.1 Owner’s Handbook

PO842627 01

Summary of Contents for 3X8

Page 1: ...DR5 1 Owner s Handbook and Meridian are trademarks of Northern Telecom Copyright Northern Telecom 1997 P O 8 4 2 6 2 7 I s s u e 0 1...

Page 2: ...er Redial 13 Page Timeout 14 Page Tone 14 Saved Number Redial 14 Programming 15 How to do programming Planning 15 Programming tools 17 Using the Overlay 18 The display buttons 20 Programming details 2...

Page 3: ...programming 63 Capabilities programming 63 Programming reminders 64 telephones 65 Prime telephone 65 Page zones 65 Line Pools 65 Miscellaneous programming 65 Call Pickup Groups 66 System Speed Dial 67...

Page 4: ...tem codes 136 Line Pools 139 Line Redirection 141 Long Tones 146 Messages 147 Telephones 153 Buttons 153 Headset 155 Hearing aid compatibility 156 Wall mounting 156 Page 157 Priority Call 160 Service...

Page 5: ...iv Contents DR5 1 Owner s Handbook PO842627 01...

Page 6: ...rations This Guide serves as a reference for such an individual Please take the time to read this Guide It will help you as the person chosen to administer the system to learn the various tasks which...

Page 7: ...with the various programming reminders provided at the end of the Programming chapter of this Guide Distribute copies of these reminders to your co workers after filling in information such as Call Pi...

Page 8: ...hone company Contact your Customer Service representative for more information Call Display Information Call Display information may be shown on your telephone display when you answer an incoming call...

Page 9: ...y If you are unable to immediately attend to an incoming call you can use the calling information to make a quick note You can shorten the interruption time of a call from a recognized person For inst...

Page 10: ...calls on hold and wish to identify the callers you can view the Call Display information associated with each of the calls to help you determine which one you will respond to first Programming tips I...

Page 11: ...Log can be used to provide a quick and accurate means of recording the caller s information for future use see the Telephone features chapter for more information Programming tips Call Log space can...

Page 12: ...pear at the Attendant Position Incoming calls are first answered on the Attendant s set and then transferred to the required destination The Attendant wants to track all calls unanswered on the system...

Page 13: ...on Line Access Log Defaults assign log space all lines to appear at to all sets for example 10 the Attendant s set Call Services Rinsing Set services Ring for all tines set for all lines Set Programmi...

Page 14: ...sing q the users can program logging capabilities specifically for their sets Call Logs with individual lines 1 Programming Configuration Line Access Administration Log Defaults assign log space uniqu...

Page 15: ...calls on line 01 and a second user logs NO one answered calls on line 02 This clearly identifies who is responsible for returning calls for each line and ensures that only one person calls the custome...

Page 16: ...s waiting call your Voice Message Center to hear your messages and clear the message waiting indication from your display Programming tips In order for a telephone to use this feature it must have a l...

Page 17: ...12 Call Display services DR5 1 Owner s Handbook PO842627 01...

Page 18: ...l ring when a call is sent to a specific telephone or on a specific line For example an incoming call on a line programmed to yes will ring the auxiliary ringer Once the call is answered and transferr...

Page 19: ...w specify the amount of time required before a Page Announcement session expires Longer announcements can be completed without having to re page the other party This feature enhancement appears in Con...

Page 20: ...es not follow the same procedures as Administration programming Personal programming allows you to assign a particular function to some of the keys and is unique to each telephone For more information...

Page 21: ...elephones the telephone numbers to be programmed into System Speed Dial the names for lines and telephones the lines and internal numbers that are subject to Line abilities and Set abilities programmi...

Page 22: ...memory buttons with indicators The Programming are provided at the end of this Guide The DR5 1 Programming Record The Programming Record provides a convenient way to record what you have programmed I...

Page 23: ...headings or to begin programming settings under a heading or sub heading N e x t moves to the next heading sub heading or programmable setting moves to the previous heading sub heading or programmable...

Page 24: ...Programming 19 Programming Overlay for the M7208 Telephone top and for the M7310 and M7324 Telephones bottom P O 8 4 2 6 2 7 0 1 Owner s Handbook...

Page 25: ...ursor one space backward backspace and deletes a character allowing you to re enter a number or letter copies line or telephone programming shows the last of a displayed message longer than 16 charact...

Page 26: ...long telephone numbers External telephone numbers can be up to 24 digits but the telephone display is only 16 character spaces long If you wish to see a previously programmed number that is longer tha...

Page 27: ...utton for the number 3 has the letters D E and F where D is shown after the first press E is shown after the second press F is shown after the third press 3 is shown after the fourth press D is shown...

Page 28: ...re shown in bold type The defaults correspond to those assigned during installation The option you see while programming may be different if that setting has been changed If the display shows a line n...

Page 29: ...es the telephone that can be reached by dialing a single digit Capabilities defines dialing filters line and telephone It assigns restrictions and capabilities to Class of Service COS passwords to tel...

Page 30: ...nter the Administration password that is recorded on the Programming Record The password is not shown on the display as you enter it If the password is correct the display shows dial and three triangu...

Page 31: ...gs After entering Administration the display shows dial 1 2 3 4 5 6 7 8 9 Press N e x t The display shows 2 Press The display shows 3 Time and date Press Next The display shows 4 Direct Dial Press The...

Page 32: ...he Speed Dial codes for external telephone numbers which the people in your office use most often Use the Personal Speed Dial feature to program numbers used by only one or two people D i r e c t D i...

Page 33: ...Press For example the display may show 5 Enter the new telephone number from the dial pad including all digits such as an initial q or an area code that must be dialed to call the number manually If...

Page 34: ...o change the setting press until the display shows the option to be programmed 2 If you select a line number or a line pool access code enter the digits from the dial pad A line pool access code can b...

Page 35: ...character of the name by pressing the appropriate dial pad button one two three or four times 4 To move the cursor to the next position press q Continue entering characters For more information see t...

Page 36: ...ames can contain both letters and numbers but cannot be longer than seven characters The and symbols cannot be used You can give the same name to two or more telephones or to a telephone and a line in...

Page 37: ...th the first internal number 4 Press The name is removed from the display and a cursor is shown 5 6 Enter the first character of the name by pressing the appropriate dial pad button one two three or f...

Page 38: ...display shows Show line Enter the two digit line number from the dial pad OR Press Next to program the name of line 01 Press The name is removed from the display and a cursor is shown Enter the first...

Page 39: ...Changing the time and date is easy but there are a couple of things to remember All times and dates must be entered using numerals For example February would be entered as 02 The time may be entered i...

Page 40: ...example 01 4 Set the hour a Press A cursor replaces the number on the display b Enter the hour using the dial pad For example press q q c Press Next The display shows the minutes for example Minutes 0...

Page 41: ...or replaces the number on the display b Enter the year using the dial pad For example press q q to enter the year 1993 c Press Next The display shows the month for example Month 01 6 Set the month a P...

Page 42: ...ect Dial Use the button the display button and the dial pad to enter the internal number of the telephone to be designated as the Direct Dial telephone Programming hints To complete Direct Dial teleph...

Page 43: ...restrictions and exceptions These specify the external numbers which can or cannot be dialed from a telephone or on a line After dialing filters are defined they may be used as telephone set filters...

Page 44: ...West coast office Dialing filters are most commonly used to prevent unauthorized long distance calls without restricting local calls Dialing filters restrict the numbers that an internal user can dia...

Page 45: ...be allocated to any restriction There is a maximum of 200 restrictions and exceptions allocated to the 24 programmable filters For example notice the reduction in the number of available restrictions...

Page 46: ...striction for each You can use and the dial pad to copy restrictions and overrides from one dialing filter to another Any restriction or exception can be used in any number of filters Each time it is...

Page 47: ...xceptions 00 Unrestricted dialing 01 0 1 1 8 0 0 1555 I 9 1 1 9 1 1 4 1 1 976 02 24 None Filters 02 and 03 although not pre set with restrictions and exceptions are the default filter settings used la...

Page 48: ...ined in Dialing filters These filters are applied to telephones through Set filter programming Use the button the display button and the dial pad to enter the number of the Dialing filter to be assign...

Page 49: ...buttons l l programming Personal Speed Dial numbers l programming feature buttons l moving line buttons changing the display language changing Dialing Modes Automatic Dial Pre Dial and Standard Dial u...

Page 50: ...lows you to answer a Voice Call without lifting the receiver Use the display button to select the setting Y Yes or N No Programming hints Handsfree Answerback is always disabled for an M7100 Telephone...

Page 51: ...ternally transferred calls your Installer should program the line setting for auxiliary ringer to yes under configuration programming Under the heading Capabilities in administration programming set a...

Page 52: ...nd the dial pad to program the internal number of the telephone that your calls are to be directed to Programming hints Line Redirection takes precedence over Call Forward No Answer Forward No Answer...

Page 53: ...e features chapter for more information on redirecting lines Programming hints The Allow redirect setting has no effect if Disconnect Supervision is unavailable or was not enabled by your Customer Ser...

Page 54: ...ns an internal number External assigns an external number If you select an external number you can also select the line on which the call is made the Prime line an external line or a line pool You wil...

Page 55: ...g N No or Y Yes Allow Link The ability of a telelphone to use Link a host system signaling option can be turned on or off Press CHFINGE to select the setting N No or Y Yes Answer Timer A timer can be...

Page 56: ...tions Use the display button and the dial pad to program the Line filter Filter 03 is the default Line filter Class of Service COS passwords Class of Service COS passwords permit controlled access to...

Page 57: ...gramming hints A system can have a maximum of 20 six digit COS passwords 00 to 19 You can copy the data from one COS password to another COS password using the display button in the same way that tele...

Page 58: ...digit User filter The default setting means that any other filters in place telephone set filter or line set filter still apply Line filter The COS Line filter replaces the line filter that would othe...

Page 59: ...ll Control telephones Control telephones are assigned to each external line and are used to control the Service Mode by allowing you to turn the Service Mode on or off for that line Use the Show butto...

Page 60: ...s shown on the display of the Control telephone when the Service Mode is turned on Use the Show button the display button and the dial pad to program the Service Mode name For information on entering...

Page 61: ...nd stop times when the Service Mode is set to Automatic Overlapping times may be assigned For example if Service Mode 1 is assigned from 9 00 am to 4 00 pm and Service Mode 2 is assigned from pm to pm...

Page 62: ...l pad to enter the internal telephone number of the Extra Dial telephone Programming hints The Extra Dial telephone provides the option of assigning one more Direct Dial telephone in the system for ea...

Page 63: ...number The default Administration password is q q q q which is the same as Use the Show button the display button and the dial pad to enter the new Administration password Use the display button to a...

Page 64: ...tton to accept the settings and end Administration programming The system automatically reallocates Log space Reallocation of Call Log space may destroy Call Log data at telephones that lose space The...

Page 65: ...displays the Call Display information when a call is ringing on an external line After the call is answered Call Display information is always shown at the telephone that answered the call Use the dis...

Page 66: ...telephone must have an appearance of that line Use the display button to select the setting N No or Y Yes Log Space Log Space changes the number of items that can be stored in the Call Log for each t...

Page 67: ...if the caller blocks that information Voice Message Center telephone numbers If you subscribe to a Voice Message service you can access that service through your system This setting specifies the exte...

Page 68: ...ration programming Use the display button and the dial pad to identify the source and destination of the copied information Telephone programming telephone programming can be copied for Set Abilities...

Page 69: ...out whatever sections are programmed and must be known Not all of the programmable features may be required information Programmed settings can be determined from a review of the Programming Record P...

Page 70: ...e Telephone operator Internal number Lines answered at the Prime telephone Page zones Page zone Description 1 2 3 Line Pools Pool Accesscode Use A B C Miscellaneous programming Direct Dial telephone D...

Page 71: ...66 Programming reminders Call Pickup Groups Pickup Group Names of members of the group DR5 1 Owner s Handbook PO84262701...

Page 72: ...Programming reminders 67 DR5 1 Owner s Handbook...

Page 73: ...e Name N a m e _ Start stop Start stop Start stop Time Time Time Time Time Time Control telephone Control telephone Control telephone Extra Dial telephone Extra Dial telephone Extra Dial telephone Ser...

Page 74: ...ffice Dialing 120 Direct Dial 121 165 Page 157 Priority Call 160 Ring Again 121 Voice Call 181 Handle many calls at once Answer buttons 153 Call Queuing 104 Hold 134 Prime telephone 74 127 Have your c...

Page 75: ...direction of an external call to an external number Unsupervised Conference between two external calls Transfer between two external calls Disconnect Supervision is available when an Open Switch Inter...

Page 76: ...y buttons such as and perform essential functions If your telephone has a one line display you can use the following buttons in place of these display buttons All displays listed in this Guide are sho...

Page 77: ...ng the telephone section One button access You can program most feature codes onto telephone memory buttons so that you can use the feature by pressing a single button See the procedures in the Featur...

Page 78: ...ephone Because the M7100 Telephone does not have any line buttons it sometimes works slightly differently from other telephones Where other telephones may require you to select a line button to answer...

Page 79: ...sted in this section Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable These are listed with the descriptions of the features in whic...

Page 80: ...n is available by answering the call after the second ring Related features Call Pickup Call Pickup lets you use your telephone to answer a call that is ringing at someone else s telephone Call Queuin...

Page 81: ...l on hold Someone else has put a call on hold on that line You are connected to the call on that line or the line is in use elsewhere The line is free There is an internal call on the line for you or...

Page 82: ...Telephone just lift the receiver Otherwise press or wait 30 seconds for the Ring Again offer to expire For an explanation of Ring Again see Dialing The person to whom you camped the call did not answ...

Page 83: ...inging call You are receiving a Priority Call If you are on another call inform the person you are speaking to that the call is about to be put on hold Press the flashing line indicator of the Priorit...

Page 84: ...er to expire For an explanation of Ring Again see Dialing Prime telephone Displays If yours is a Prime telephone you may see the following displays transfer The system has transferred an external call...

Page 85: ...n on the use of lines There are many ways to answer a call Many of them depend on settings in Administration programming Depending on various settings and the type of call you are receiving you may be...

Page 86: ...ect a line pool button 4 Enter the number 5 Press or Hold Internal 1 Press 2 Select the button you want to program This is not necessary for the Telephone 3 Enter the number Displays You will see some...

Page 87: ...nternal telephone number you wish to program Press the memory button you want to program This display pertains only to the M7208 Telephone Enter the number you want to program onto the button then pre...

Page 88: ...you do not include a line selection in an autodialer the call will use your Prime line if you have one If you select a line before pressing the button any line selection programmed onto the button wi...

Page 89: ...n Busy Call Forward on Busy redirects calls to another telephone when you are busy with a call Call Forward on Busy is set up in Administration programming Call Forward No Answer Call Forward No Answe...

Page 90: ...a full explanation of that feature See Answering the telephone for displays that occur when a telephone receives a call forwarded by another telephone You cannot forward calls to the number you have...

Page 91: ...ed calls appear on internal line buttons Telephones that have Call Forward on Busy active can still receive Priority calls Call Forward on Busy does not forward camped calls You cannot forward your pr...

Page 92: ...Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company Display Call Information before or after answering 1 To fin...

Page 93: ...e to press to display more information about the call Related features Call Log Call Log displays the same information as Call Information along with the date and time of the call and the number of ti...

Page 94: ...d name of the line that the call came in on Call Log has many benefits For example you may find it helpful to keep track of abandoned or unanswered calls call back a customer who was unable to reach a...

Page 95: ...telephone press or Feature OR Press or to display the next selection 5 The display shows No If you do not want information to be automatically logged press or OR Press or q to return to the first sel...

Page 96: ...og new calls when your log is full 1 To turn Autobumping on press q q OR To turn Autobumping off press Feature q q Enter Call Log q q You can enter your Call Log to view stored information The Log may...

Page 97: ...or q OR To go back to the previous entry press q 2 To exit press Erase Log Items It is necessary to routinely erase read log items to make space for new items in your log 1 Navigate to the item you w...

Page 98: ...for the number that you want to dial 2 Display the number and edit it if necessary to make it the instructions for adding or trimming digits follow 3 Press an external line or line pool button 4 Lift...

Page 99: ...enter your four digit password The display shows Password changed which confirms that your password has been assigned Using your Password to enter Call Log 1 Press Feature q to enter Call Log 2 If you...

Page 100: ...in Call Log is displayed but it is not recorded in a log Displays You will see some of the following displays as you use Call Log This is a Call Log item with its sequence number When the first digit...

Page 101: ...l line is in use The item was erased from the Call Log This display shows that this call was answered at telephone 21 This display shows that this call was manually logged This display shows that this...

Page 102: ...as been assigned to the telephone There are no new calls in the Call Log There are no old or viewed items in the Call Log The resume item is no longer in the Call Log due to Autobumping repeat call up...

Page 103: ...your Customer Service representative The default log size is zero items This size can be changed in Administration programming The long distance indicator may not be shown in the log depending on the...

Page 104: ...e of these displays while parking a call You may see some of these displays while retrieving a parked call The person you were talking to has already parked your call You cannot park the same call You...

Page 105: ...val of the call These codes consist of the Call Park prefix which may be any digit from 0 to 9 and a two digit call number 01 or 02 For example if the Call Park prefix is 1 the second parked call is a...

Page 106: ...runk Answer The Trunk Answer feature allows you to answer an external call that is ringing at any other telephone in your office Trunk Answer works only with calls that are ringing on lines for which...

Page 107: ...press The call will continue to ring Notes Call Pickup cannot be used on private lines To use Directed Pickup the telephone must be ringing If for example the auxiliary ringer is ringing but the call...

Page 108: ...coming call on lines in a Service Mode the Trunk Answer feature picks up the external call that has been ringing the longest Telephones can be assigned to one of four pickup groups in Administration p...

Page 109: ...that has the highest priority 1 Press 2 The system connects you to the call that has the highest priority Notes Call Queuing answers external incoming calls before callback calls and answers callback...

Page 110: ...telephone that already has a camped call The call has come back to you Press the button or the line button to reconnect to the call On the Telephone just pick up the receiver The person to whom you re...

Page 111: ...r Administration programming The call has come back to you Press or the line button to reconnect to the call On the Telephone just pick up the receiver R e l e a s e The line that the camped call is o...

Page 112: ...in your conversation forming a conference 1 Press 2 Tell the other person to press the line button and join your conversation Disconnect one party You can disconnect one party from a conference and c...

Page 113: ...aking to each other 1 Press The indicators beside the held line buttons flash or for the M7100 Telephone the display shows hold You can reconnect to the conference Press either of the held line button...

Page 114: ...ce call or to join two conferences together Release one call from the conference before adding another or keep the two conferences separate Privacy control cannot be used on internal or conference cal...

Page 115: ...l on hold then tried to get another line Your telephone can handle only two lines at a time and your conference call is using both of them You have put a conference call on hold then tried to get anot...

Page 116: ...er You cannot independently hold two calls You cannot join an existing two party call to establish a Privacy conference although you can use the Privacy feature for calls at your telephone You cannot...

Page 117: ...ese displays when entering a COS password you may also see the second Blank display Enter your password It will not be shown on the display You have entered a password that is not programmed into your...

Page 118: ...omatic Handsfree capability is assigned to a telephone in Administration programming Full Handsfree capability must be assigned to a telephone before Automatic Handsfree capability can be assigned to...

Page 119: ...have a Prime line it is selected automatically when you lift the receiver or press Standard Dial does not support on hook dialing on an Telephone If you have an Telephone use the Automatic Dial or Pre...

Page 120: ...u will see when selecting a Dial mode The current dial mode is shown Press q or until the dial mode you want appears Press Hold or to select the displayed dial mode If Automatic Dial is not available...

Page 121: ...g displays will appear when you enter a language choice feature code Telephone display messages will be in Telephone display messages will be in Move Line buttons q You can move external lines to diff...

Page 122: ...r push button single line telephones Tone dialing allows telephones to communicate with other devices such as answering machines Tone dialing is required to access the features that PBX systems may of...

Page 123: ...ustomize your telephone There are three types of Telephone Administration Lock Full Partial and None Full Administration Lock lets you change the contrast of your telephone s display your Ring Type yo...

Page 124: ...th the feature Feature programming Feature You can program feature codes onto your telephone s memory buttons using the Feature programming feature Speed Dial programming q You can program Personal Sp...

Page 125: ...ist s or secretary s desk It is usually a Prime telephone with a Central Answering Position CAP module Your Customer Service representative assigns the Direct Dial digit in Configuration programming E...

Page 126: ...comes available Using Ring Again cancels any previous Ring Again requests at your telephone Cancel Ring Again You can cancel a ring again request by entering the Cancel Ring Again feature code Saved N...

Page 127: ...lays while selecting lines and dialing telephone numbers and in response to the numbers you dial joined You are dialing using Pre Dial To erase an incorrect digit press or When the number is complete...

Page 128: ...telephone you are calling is in Do Not Disturb mode Press to use the Ring Again or Messages features or press PRIORITY to make a Priority Call The line you have chosen is in use at another telephone...

Page 129: ...the number of a telephone that is not in service The telephone you have called is on another call Press use the Ring Again or Messages features or press to make a Priority Call The call you are trying...

Page 130: ...opy the telephone number from a Last Number Redial or Saved Number Redial button onto an button Simply enter the Last Number Redial or Saved Number Redial feature code when the feature asks you to ent...

Page 131: ...sturb You can cancel Do Not Disturb 1 Press Do Not Disturb on Busy When you are busy on a call and a second call comes in your telephone rings softly to alert you to the second call If you find this s...

Page 132: ...ng the call will be forwarded to the Prime telephone It may also be answered by anyone whose telephone shares the line it is on Once you turn Do Not Disturb on calls will be forwarded to the Prime tel...

Page 133: ...For all telephones other than the Telephone select the button you want to erase 3 Erase the button by pressing or You cannot erase Answer Handsfree Mute Intercom or line buttons Button Inquiry Feature...

Page 134: ...hen there is more information available Press q or additional information If you are checking a Speed Dial button enter the two digit Speed Dial code that you want to check This display pertains only...

Page 135: ...this Guide tells you to enter a feature code you can do so by pressing a memory button programmed with that feature code In some cases pressing the button a second time cancels the feature On the M710...

Page 136: ...p Listen is canceled automatically when you hang up the Group Listen call Displays You may see one of these displays with Group Listen You have tried to use Group Listen when you are not on a call You...

Page 137: ...When your telephone rings press The telephone s internal microphone and speaker are automatically turned on if you have a Prime line assigned to your telephone 2 Speak normally Mute Handsfree You can...

Page 138: ...oice clearly to your listener Wait for your caller to finish speaking before you speak The microphone and speaker cannot both be on at once Your caller s voice may be cut off if you both speak at the...

Page 139: ...nother 1 Press the line button of the caller you want to speak to Your current caller is put on hold automatically Listen on Hold If you have been put on hold you can hang up the receiver while you wa...

Page 140: ...an Society of Composers Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Music on Hold feature of this telecommunication system Northern Telecom I...

Page 141: ...f a longer stored sequence on an External button or in a Speed Dial code The Link symbol uses two of the 24 spaces in a dialing sequence Allow Link is enabled in Capabilities programming Pause The Pau...

Page 142: ...sequence of dialed numbers or characters used for automatic dialing This may be necessary when you are connecting to a PBX or similar Host system For example you may call a company with an automated...

Page 143: ...grammed Release and Run Stop are for use in programmed dialing sequences only Note If your external telephone lines are programmed for Pulse dialing you can temporarily switch to Tone dialing by press...

Page 144: ...cess codes for the line pools their telephones can use See the Programming reminders section in the Programming chapter Displays You may see some of the following displays while using a line pool For...

Page 145: ...re code and a line pool access code onto a memory button in Feature programming q When all the lines in a line pool are busy the indicator for the Line Pool button turns on The indicator turns off whe...

Page 146: ...s to be redirected and press or Hold Cancel Line Redirection You can cancel Line Redirection 1 Press 2 Select the lines for which redirection is to be canceled and press or Related features Call forwa...

Page 147: ...ber to which you wish to redirect calls using one of the following methods l Press an External button Enter an external telephone number of no more than 24 digits Then press or l Press the line you ha...

Page 148: ...to override the previous redirection and redirect the line as you wish The destination you have chosen for line redirection is restricted Select the line that will be used to redirect calls out of the...

Page 149: ...direction for a line you cannot restore it by pressing the line again You may press to cancel redirection for all your lines Continue to press the lines that are no longer to be redirected Press or Ho...

Page 150: ...om home they will get a busy signal when the system tries to call the telephone they are using Companies with offices in different time zones should avoid situations in which the lines from the easter...

Page 151: ...d Displays You will see some of the following displays while using Long Tones At the appropriate time press any dial pad button Hold each button down for as long as necessary You can cancel Long Tones...

Page 152: ...e Center that left a message s and clear a message sent by your Voice Message Center the message still remains at the Center until it is erased there Send a message You can leave a message on the disp...

Page 153: ...list press or q To navigate backward press q Call from your Message Waiting List From your Message Waiting List you can call the person or your Voice Message Center who sent the message First you may...

Page 154: ...m that you want to remove Related features Call Log The status display for the Message Waiting List shares the same display with the Call Log status display Displays You will see some of the following...

Page 155: ...are trying to call from your Message Waiting List The line that you are trying to use is being used by the identified user This is the Message Waiting List display For that particular voice message i...

Page 156: ...ny messages to cancel or there are no messages to scan through There has been no number programmed for the Voice Message Center To program the number see the Programming chapter If you have an Telepho...

Page 157: ...ur Voice Message Center The single message from your Voice Message Center may pertain to several voice messages Any message can be canceled either by the person who sent it or by the person who receiv...

Page 158: ...e memory button without an indicator on the Telephone Memory buttons can be used as any of the following buttons except that lines and Answer buttons must appear on buttons with indicators Answer butt...

Page 159: ...r Service representative buttons buttons let you dial numbers by pressing a single button See the section Line buttons You have one line button for each line assigned to your telephone You press the l...

Page 160: ...out others overhearing your telephone conversations If you plug a headset into your telephone while you are on a call your telephone s microphone and speaker or your receiver if you are on a regular c...

Page 161: ...rammed for your telephone If you are not using a headset you have accidentally plugged your telephone receiver into the headset jack on the bottom of the telephone Hearing aid compatibility The receiv...

Page 162: ...hoose a zone 4 Make your announcement 5 Press Page types are through the telephone speakers Internal Page through an external speaker External Page both Internal and External Combined Page Paging shor...

Page 163: ...ging has expired The prompt appears while you are paging and shows the page zone you have chosen Press or when you are finished paging A page is already being made in the page zone you have requested...

Page 164: ...59 Make sure that everyone who needs to make page announcements has a list showing who is in each page zone See the Programming reminders section in the Programming chapter PO84282701 DR5 1 Owner s Ha...

Page 165: ...on Exclusive Hold and connects your call Displays You will see some of these displays while making a Priority Call Call blocked I You tried to place a Priority Call to another telephone The person yo...

Page 166: ...at the telephone you are trying to reach your call will be forwarded If the telephone receiving the Priority Call is in a conference call the other two parties are automatically put on hold when the...

Page 167: ...rmation on Control telephones 2 Select the Service Mode you want Cancel Service Modes You can return to normal operation or cancel the manual override of an automatic mode You cannot cancel an automat...

Page 168: ...ervice Modes at any time by entering the Service Modes feature code Feature q and selecting a different Service Mode this override will remain in effect until it is canceled by means of Feature q Note...

Page 169: ...such as a receptionist s or secretary s desk It is usually a Prime telephone with a Central Answering Position CAP module There may be none or one Direct Dial telephone in your system Each telephone i...

Page 170: ...ne telephone to let people know which number will be dialed when they lift the receiver If the Hotline telephone is set up to dial an external number using the Prime line there must be an external Pri...

Page 171: ...message may also appear if the line pool assigned to the telephone is busy Prime telephone Each line in a system can have a telephone assigned to it as a Prime telephone Calls not answered at their no...

Page 172: ...ation programming Personal Speed Dial codes are from 71 to 94 and may have different numbers assigned to them on each telephone Users can program their own Personal Speed Dial numbers Program Personal...

Page 173: ...stration programming You have tried to enter a new Personal Speed Dial Number but the memory for these numbers in your system is full Enter a two digit code between 71 and 94 for the Personal Speed Di...

Page 174: ...Speed Dial number you are trying to use Select a free external line or line pool and enter the Speed Dial feature code again Enter a two digit Speed Dial code 01 94 You must enter the zero for codes 0...

Page 175: ...ne relocation is enabled you can move your telephone from one jack to another without it losing any of its custom programming Your Customer Service representative enables Automatic telephone relocatio...

Page 176: ...tration programming including all Dialing Filters Users who need to dial numbers not permitted by the Class of Service of the line or telephone that they are using can switch to a different Class of S...

Page 177: ...rogramming Record Line appearance Any of the lines in your system may appear at any of your telephones Your Customer Service representative assigns lines to telephones in Configuration programming Usu...

Page 178: ...ne Pools A line pool allows each telephone access to external lines from a group or pool of external lines You can access such lines by pressing an Intercom button and entering a line pool access code...

Page 179: ...xternal lines that appear on the telephone For example a telephone may have buttons assigned for lines 01 to 03 but have only lines 01 and 02 programmed to ring An incoming call on any of the three li...

Page 180: ...Read the display Show Time You can see the present date and time while you are on a call 1 Press Feature 2 Read the display Displays One of the following displays will occur when you use a Time featu...

Page 181: ...ant to transfer the call or press an External button 4 Announce the call after the called party answers and complete the transfer as follows OR If you do not want to announce the call complete the tra...

Page 182: ...call to another internal telephone that has a button for the line that the external call is on Call the person you want to transfer the call to and tell them there is a call on hold for them Do not e...

Page 183: ...utton to reconnect to the call On the Telephone lift the receiver Press if after talking to the person at internal number 21 you decide to transfer the call to someone else Press or to transfer the ca...

Page 184: ...a new internal number Press or to complete the transfer You cannot transfer the call because of telephone or line restrictions Once you have invoked the Transfer feature you must complete the transfe...

Page 185: ...stablish an Unsupervised Conference whether the other two people are inside or outside the system However if both of the other people are outside the system there are some restrictions at least one of...

Page 186: ...assigned to your telephone you can respond to a Voice Call without touching the telephone 1 When someone makes a Voice Call to you simply start talking Your telephone s microphone picks up your voice...

Page 187: ...utomatically as a regular ringing call The line is open for you to speak Notes Once you have answered a Voice Call you can put it on hold transfer it or otherwise treat it as a normal call When you ha...

Page 188: ...ephone Feature Card and the Telephone User Cards To best assist your co workers you should use these cards to familiarize yourself with general feature operation and with the specific operation of eac...

Page 189: ...184 Call services Owner s Handbook PO842627 01...

Page 190: ...ture when labeling memory buttons Call log q P r o g r a m s a p a s s w o r d f o r y o u r C a l l L o g I f y o u f o r g e t y o u r Password password see the person who administers your system Cl...

Page 191: ...that telephone number Program Features Stores a feature onto a memory button for one button access to that feature Answer or cannot be programmed Programming a feature button Press For M7100 Telephone...

Page 192: ...ephone from receiving Voice Calls permits only ordinary ringing calls Cancel Link Generates a Link signal also called flash or recall on an active line to access other systems or carriers Long Tones F...

Page 193: ...eply to Message Review your list of external and internal display messages and return calls Cancel Send Message Leave a message on a co worker s telephone display to call back Page Allows you to make...

Page 194: ...all on hold Make or answer the second call Press or press if programmed Press the line button of the first held call This step is not required on the M7100 Telephone 6 Press to end the conference a sp...

Page 195: ...all to another telephone in your system or external to Using Transfer 1 Make a call answer a call or take a call off hold 2 Press or if programmed 3 To transfer within the system dial an internal tele...

Page 196: ...l the telephone number of the person you want to call OR If you are using a line pool which automatically connects you to a system other than follow the procedure for using that system Ask the person...

Page 197: ...lines with dial tone 2 Press 3 Read the display 4 Press when finished Adjusting display 1 Press contrast 2 Press to for the level you want Selecting a ring type and volume 2 Press q or q to hear the d...

Page 198: ...d By using you can switch between calls call To answer a second call while on another call 1 Press to put the first call on hold The second call automatically comes onto the line To hold a call and ma...

Page 199: ...open line with dial tone press or 2 Press 3 Dial the external number 4 Press to store the number 5 Label your new button 1 If you are on a call or an open line with dial tone press Hold or 2 Press 3...

Page 200: ...on caps by checking their programming 1 Release all calls and open lines with dial tone 2 Press 3 Press the button you want to check 4 Read the display 5 Press Feature when finished Adjusting display...

Page 201: ...tension button dial q or your system s external line access code and the number Holding Calls 1 Press Hold The beside the line on hold 2 Press the line button with the flashing return to the call Chec...

Page 202: ...press or Press q Programming External 1 memory buttons 4 5 6 Press a memory button Dial the external number Press to store the number Label your new button Internal 1 If you are on a call or an open l...

Page 203: ...change with each feature you use The labels for display buttons appear in capital letters directly above them on the second line of the display A display button with an OK label above it is represent...

Page 204: ...ion button then dial or your system s external line access code and the number Holding Calls 1 Press The beside the line on hold 2 Press the line button with the flashing return to the call Check the...

Page 205: ...ogramming memory buttons External 1 If you are on a call or an open line with dial tone press 2 Press 3 Press a memory button o r 4 Dial the external number 5 Press to store the number 6 Label your ne...

Page 206: ...this card Button inquiry Confirm that your memory and line buttons have the correct snap on caps by checking their programming 1 Release all calls or open lines with dial tone 2 Press 3 Press the but...

Page 207: ...he extension button then dial or your system s external line access code and the number Holding Calls 1 Press The beside the line on hold 2 Press the line button with the flashing to return to the cal...

Page 208: ...memory buttons External 1 If you are on a call or an open line with dial tone or 2 Press 3 Press a memory button 4 Dial the external number 5 Press to store the number 6 Label your new button Interna...

Page 209: ...ice representative Analog Terminal Adapter A device that permits the connection of analog telecommunication devices such as fax machines answering machines and single line telephones to the system Pro...

Page 210: ...elect another line Automatic Hold is programmed by your Customer Service representative Automatic Privacy See Privacy Automatic Telephone Relocation A feature that lets a telephone retain its personal...

Page 211: ...207 C Call Forward A feature that forwards all the calls arriving at your telephone to another telephone in your system To have calls forwarded outside the system use Line Redirection Call Forward No...

Page 212: ...in which case Call Park is disabled Call Park prefix is assigned by your Customer Service representative Call Pickup Directed A feature that lets you answer a call ringing at any telephone by entering...

Page 213: ...in Administration programming Glossary 209 Class of Service password A six digit code that lets you switch from your current Class of Service to one that lets you dial numbers prohibited by your curr...

Page 214: ...ive Dialing mode The dialing mode of a line can be either tone or pulse Pulse is traditionally used by rotary dial telephones Tone is also referred to as dual tone multi frequency DTMF tones Dial mode...

Page 215: ...es you through feature operation and programming PO84262701 Display button One of three buttons located directly beneath the display on and M7324 Telephones During feature operation or programming som...

Page 216: ...unanswered call is forwarded to another telephone when the Call Forward No Answer feature is on Forward delay is assigned in Administration programming External music source See Forward No Answer See...

Page 217: ...re not components and must be supplied by the customer Glossary 2 1 3 Held line Reminder An indication that an external call has been placed on hold for a certain period of time Your telephone beeps a...

Page 218: ...ool or to pick up a call using call handling features such as Call Park or Call Pickup Directed Internal number A number also referred to as a Directory Number or DN that identifies a telephone or dev...

Page 219: ...on a disconnect supervised line See Allow Redirect Call Forward Disconnect Supervision and Redirect Ring Link time A specific time delay that allows access to PBX features through a system Link time i...

Page 220: ...n be programmed to dial frequently used features or numbers automatically See M7100 M7208 M7310 M7324 and M7900 Telephone entries for their exact memory button configurations Message A feature that al...

Page 221: ...der for Disconnect Supervision to function See Disconnect Supervision Overlay See Programming Overlay P Page A feature you can use to make announcements over the system You can choose Internal Page an...

Page 222: ...ber is dialed only when you pick up the receiver or select a line Prime line A line on your telephone that is automatically selected when you lift the receiver press the button or use an external dial...

Page 223: ...ngs Programming Overlay See Programming Overlay Remind delay A feature that causes a telephone to beep and display the message On hold when a call has been on hold for a programmable period of time Th...

Page 224: ...ss after normal office hours or when there are few people available to answer calls Certain features become active when one or more lines are placed into a Service Mode Service Modes settings are assi...

Page 225: ...ption in Set Copy programming System Data refers to the system settings that apply to all telephones and lines System Data consists of the programmable settings from Administration programming and als...

Page 226: ...call to an external number at least one of the calls must have been an incoming call and that call must be on a disconnect supervised line See Unsupervised Conference and Disconnect Supervision Transf...

Page 227: ...nnect Supervision User Filter See Dialing filter V Voice Call A feature you can use to make an announcement or begin a conversation through the speaker of another telephone in the system The telephone...

Page 228: ...ck Autobumping feature description 91 buttons 154 feature description 81 Host System Signaling 83 losing data after power failure 83 81 Speed Dial 168 Automatic Call information 60 Automatic Dial 114...

Page 229: ...f alerting calls 102 Call Pickup group programming 45 Call Queuing 75 208 feature description 104 queuing priorities 104 Callback 74 208 Calls incoming indicators 80 Camp On answering camped call 106...

Page 230: ...e Redirection 142 Service Modes 162 Dial O telephone see Direct Dial telephone Dialing Direct Dial 120 Pulse or Tone 117 unrestricted 42 Dialing filters defaults 42 deleting 41 number of 40 Dialing Mo...

Page 231: ...Call Forward Call Forward No Answer 47 Call Forward On Busy 47 Full Handsfree programming 44 G Call Park 99 Group Listen feature description 131 Group Pickup feature description 101 H Handsfree Automa...

Page 232: ...line 49 Ring Again 140 System Speed Dial 29 Line Redirection 85 Allow redirect 48 Call Forward No Answer 47 Call Forward On Busy 47 feature availability 70 feature description 141 Redirect ring 48 Lin...

Page 233: ...6 No to Line Redirection 142 Saved Number Redial124 Saved Number Redial124 Voice Call 182 Owner s Handbook PO84262701 in Camp On 106 Numbers entering 21 viewing 21 0 On hook dialing 114 Open Switch In...

Page 234: ...53 Do Not Disturb on Busy 47 features 128 Full Handsfree 44 Handsfree Answerback 45 Hotline 49 Names 31 Paging 45 PO84262701 preparing for 16 purpose 15 Redirect ring 48 reminders 64 Service Mode nam...

Page 235: ...l 174 221 bypassing restrictions 30 changing name 30 Display Digits 29 programming 27 T Telephone Administration Lock 118 Control 164 Customizing 113 Direct Dial 37 46 164 Extra Dial 165 Hotline 165 N...

Page 236: ...6 using Hold 177 using Unsupervised Conference 177 Transfer 179 Trunk Answer feature description 101 programming 57 U 1 Line Redirection 144 Unsupervised Conference 109 feature availability 70 Transfe...

Page 237: ...234 Index Owner s Handbook PO84262701...

Page 238: ......

Page 239: ...your Programming Overlay in the slots provided on the back cover avoir la programmation rangez la grille dans les fentes cet effet la fin de ce guide Cuando terminado de programar en estas ranuras su...

Page 240: ......

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