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Media Processing Server 1000 (MPS 1000) 187
Media Processing Server
1000 (MPS 1000)
Overview
The Nortel Networks Media Processing Server 1000 (MPS 1000) is a carrier-class, Integrated Voice Response
(IVR) system designed for large enterprise and service provider environments. Ideal for mission-critical
installations requiring continuous availability, the MPS 1000 system integrates a wide range of call
processing functions with programmable call handling capabilities.
Customer Profile
• Large, carrier grade contact centre environment
• Large, carrier grade self-service customers
requiring highly featured solutions (database
access, CTI integration, etc)
Defining Needs
• Do you want to control the operational costs of
your contact centre?
• Does your contact centre staff regularly handle
repetitive, routine calls?
• Are you looking for a fully featured, carrier class
IVR that is suitable for diverse Contact Centre
environments?
Typical Applications
• Contact centres handling a large number of
routine calls
• Businesses that need to provide customers with
24/7 access to their services
• Any customer oriented organisation that wants to
eliminate aggravation, wasted time and delays by
providing information to callers without the need
for them to wait in a queue to speak to an agent
• Organisations looking to increase revenues and
save costs by providing new and additional
services in responses to the ever changing needs
of their customers
• Contact centres needing to free up agents from
repetitive and tedious tasks in order to deliver
superior customer service to valuable clients and
more complex calls
• In conjunction with CTI software, applications
requiring customer information input to be
displayed on the agent’s desktop, eliminating the
need to ask for information twice
Key Points
• Delivers mission-critical reliability through
redundant system components for protection
against lost service revenue. Redundant hardware
can be configured to ensure the continuous
operation of critical components such as
application processors, ATM switches, Network
Interface Controllers (NICs), and system clocks.
Standby units such as ATM switches, hot
swappable NIC cards and warm standby
application processors can be installed or
replaced with no system interruption or
manageable system interruption.
• A highly scalable solution, MPS 1000 can support
over 9000 ports in a single system. Smaller
systems can be easily expanded over time,
delivering a growth path that matches the needs
of your business.
• Compact footprint reduces floor-space
requirements, saving real estate and
maintenance costs. A system supporting up to
1536 T1 or 1920 E1 channels can be deployed in a
single, typical telco-grade cabinet.
• Many shared system resources are not required by
a port for the full duration of the call, nor are they
required by all lines at any given time. MPS 1000
is unique in its ability to dynamically allocate
such resources to ensure maximum utilisation
while at the same time reducing the amount of
hardware required and ultimately reducing
system cost.