
Media Processing Server 100 (MPS 100)
181
Media Processing Server
100 (MPS 100)
Overview
The Nortel Networks Media Processing Server 100 (MPS 100) is a compact, aggressively priced Interactive
Voice Response (IVR) system designed specifically for the small to medium-sized contact centre environment.
This advanced solution provides support for several powerful technologies designed to enhance the
efficiency of your business, including CTI, browser-based access to traditional IVR applications and
remote system management.
The MPS 100 is a new member of the Nortel Networks Customer Contact and Self-Service Solutions portfolio
designed to make a business accessible to their customers 24 hours a day, 365 days a year. Callers can
access a broad range of information simply by responding to a series of prompts via their touchtone phone.
In addition, the same information can be easily accessed over the Web. The MPS 100 module can easily
be connected to an application processor capable of running MS Windows NT 4.0. As a company’s needs
increase over time, additional features and capabilities can be activated by software key-codes without field
hardware expansions.
Customer Profile
• Small to medium sized contact
centre environment
• Entry level IVR customers requiring highly
featured solutions (database access,
CTI integration, etc)
Defining Needs
• Do you want to control the operational costs of
your contact centre?
• Do your contact centre staff regularly handle
repetitive, routine calls?
• Are you looking for a fully featured, carrier class
IVR that is suitable for diverse Contact Centre
environments?
Typical Applications
• Contact centres handling a large number of
routine calls
• Businesses that need to provide customers
with 24/7 access to their services
• Any customer oriented organisation that wants to
eliminate aggravation, wasted time and delays by
providing information to callers without the need
for them to wait in a queue to speak to an agent
• Organisations looking to increase revenues and
save costs by providing new and additional
services in responses to the ever changing needs
of their customers
• Contact centres needing to free up agents from
repetitive and tedious tasks in order to deliver
superior customer service to valuable clients and
more complex calls
• In conjunction with CTI software, applications
requiring customer information input to be
displayed on the agent’s desktop, eliminating
the need to ask for information twice
Summary of Contents for Nortel Passport 8100
Page 5: ...Table of Contents ...
Page 8: ...P R O D U C T G U I D E Nortel Networks ...
Page 9: ...Nortel Networks Product Guide ...
Page 19: ...10 BayStack 420 Switch ...
Page 29: ...20 OPTera Metro 1000 Ethernet Service Module ...
Page 33: ...24 Passport 1424 Switch ...
Page 37: ...28 Passport 8000 Series Switches ...
Page 41: ...32 Passport 8000 Chassis ...
Page 47: ...38 OPTera Metro 5000 Multiservice Switch ...
Page 53: ...44 BayRS Backbone Node BN ...
Page 59: ...50 Contivity Secure IP Services Gateway ...
Page 61: ...52 Passport 2430 BayRS Access Router ...
Page 63: ...54 Passport 5430 BayRS Router ...
Page 69: ...60 Passport 6400 Multiservice Enterprise Switch ...
Page 73: ...64 Passport 7400 Multiservice Switch ...
Page 79: ...70 OPTera Metro 5000 Multiservice Switch ...
Page 85: ...76 Alteon Content Director ACD ...
Page 99: ...90 Internet Telephones ...
Page 105: ...96 Business Communications Manager Release 3 0 ...
Page 113: ...104 Power over LAN Hub Power In Line Patch Panel ...
Page 121: ...112 USB Headset Adapter ...
Page 131: ...122 Internet Telephony Gateway ITG Trunk ...
Page 151: ...142 M3900 Digital Telephones ...
Page 161: ...152 Messaging Meridian Mail ...
Page 165: ...156 Messaging CallPilot Unified Messaging ...
Page 173: ...164 Symposium Call Centre Server ...
Page 177: ...168 Symposium Express Call Centre ...
Page 185: ...176 Symposium Web Client ...
Page 189: ...180 Symposium Web Centre Portal ...
Page 195: ...186 Media Processing Server 100 MPS 100 ...
Page 199: ...190 Media Processing Server 1000 MPS 1000 ...
Page 210: ...S O L U T I O N S G U I D E Nortel Networks ...
Page 211: ...Nortel Networks Solutions Guide ...
Page 215: ...206 One Network A World of Choice ...
Page 219: ...210 IP Contact Centre Solution ...
Page 223: ...214 Multimedia Customer Contact Centre Solution ...
Page 241: ...232 Optical Ethernet Solution ...
Page 245: ...236 IP Telephony Solutions ...
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