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Customer Profile
CSE MX is targeted at those users in enterprises who
need to use tools to collaborate with employees and
customers more effectively. eg highly mobile staff,
R&D teams collaborating on a new project, sales
reps and customer support staff. Target size is
between 100 and 200,000 users. If the requirement
is for fewer users or for temporary collaboration
services, a hosted service solution, eg IMS, might
prove more suitable.
Typical Applications
• Multimedia Collaboration: Productivity is
enhanced with services such as video
conferencing, video calling, white boarding, "web
push", co-browsing and file exchange.
• Personalisation: Users can personalise and
provision their workspace by simply setting up
and establishing individual preferences. Using
any browser, a user may select such call handling
services as call forwarding, call screening, and
buddy lists which let users know whether you are
available to take calls or not.
• Mobility: find me/follow me, call agent and
presence management enables calls to reach
you no matter where you are and which
telephony type you are using
Key Points
• True multimedia communications over IP using
SIP open standard.
• Changes the fundamental way people
communicate to enable them to increase
productivity, enable them to work when and how
they want, with the device they want, and to
enable them to personalise their services to their
specific needs.
• Enables enterprises to strengthen their
relationships with their customers using SIP as a
key enabling technology.
• "Open standards" based supporting a range of 3rd
party SIP terminals and gateways (SIP, H323,
MGCP)
• Scalability from 100 to 200,000+ users
• 5 x 9's reliable with redundant servers and
survivable gateways
Features and Benefits
• CSE MX offers a bridge between current
Enterprise telephony solutions and the
deployment of rich, multimedia applications over
IP with personalisation and mobility options.
• Multimedia collaboration enhances customer
service and employee productivity by offering a
more "natural" and richer communications
experience.
• Personalisation enables users to control when,
how and by whom they can be contacted
Succession Communication Server for Enterprise Multimedia Xchange (CSE MX) 109
Succession Communication Server
for Enterprise Multimedia Xchange (CSE MX)
Overview
The CSE MX is a new communication platform that delivers multimedia applications and employee
productivity tools on a VoIP network. CSE MX is complementary to the existing range of Succession Enterprise
servers (BCM, M1, CSE 1000) as it adds multimedia tools on top of existing telephony and application services
deployed in those networks. CSE MX software runs on open hardware servers and uses "open standards"
based gateways (SIP, H323, MGCP). CSE MX delivers multimedia VoIP to any vendor enterprise network.