Nortel Nortel Passport 8100, Reference Manual, Page: 101 / 252

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Business Communications Manager Release 3.0
The system is now available based on two core
platforms to improve product scalability and widen
its appeal to a larger range of customers.
Features and Benefits
Business Communications Manager can provide
customers with cost effective advanced business
solutions based on:
• Traditional and IP Telephony
• Unified Messaging
• Flexible Contact Centres
• Interactive Voice Response
• Computer/Telephony Integration
• Voice and Data Networking
• In-Building Mobility
• Flexible Working
• Centralised/Remote System Management
• Hybrid Environment communications
environments, using a mix of traditional and IP
leverage existing investments in Meridian and
Norstar systems, and offers a future-proof and
cost effective low risk migration strategy.
• IP Telephony supports powerful new
e-business applications that level the playing field
with larger competitors, extend network services
to remote workers, simplify moves and changes
and reduce call charges and leased line costs on
site-to-site calls.
• Unified Messaging expands on the power of
traditional voice messaging and fax solutions.
With Business Communications Manger,
traditional voice messaging can easily be
extended to include fax management, through
the traditional voice messaging interface. By
upgrading to CallPilot Unified Messaging users
can manage all their voice and fax messages in
the same way as they manage their e-mail from
applications such as Outlook, Lotus Notes, Novell
Groupwise and a number of others, from their
multimedia-equipped PC or laptop computer.
By upgrading to CallPilot Unified Messaging users
can manage all their voice and fax messages in
the same way as they manage their e-mail from
applications such as Outlook, Lotus Notes, Novell
Groupwise and a number of others, from their
multimedia-equipped PC or laptop computer.
• Three levels of Call Centre functionality are
available, enabling a wide rage of contact centre
solutions to be implemented. These, when
combined with the reach of the Internet, enables
businesses to provide enhanced customer service
experiences through personalised agent
interaction and customised information and
service delivery
• Interactive Voice Response is a self service
application designed to allow businesses to
be accessible to their customers 24 hours a day,
365 days a year. Businesses can supply callers with
access to a broad range of information simply by
responding to a series of prompts via their
touchtone phones. BCM 3.0 provides an
integrated IVR runtime engine that sits on top of
Voice CTI and interprets customised IVR
applications.
• Universal Internet Access for all users and
workstations, including access to corporate
intranets using a wide range of access
technologies, from fixed connection over a leased
line, to ISDN dial up on demand. Contivity IPSec
support is provided for secure intra-site Virtual
Private Networks (VPN’s)
and secure remote connectivity for mobile or
home-based users.
• Wireless e-mobility and DECT based mobility
solutions break the chains that tie users to their
workstations. Wireless e-mobility provides
feature rich support for Symbol Netvision IE802.11
wireless IP telephones and other wireless devices
including the Symbol wireless IP Datavision
Telephone/barcode scanner. Alternatively, BCM
DECT mobility provides cost effective multi cell
wireless solutions to cover the needs of
employees who need to make and receive
telephone calls, when away from their desks.
• Browser-based system Management simplifies
installations and provides an intuitive, wizards-
based method of managing the network from any
Web-enabled workstation or remotely via ISDN
dial up.
• Multi-site system management through Network
Configuration Manager provides a management
capability for multi-site BCM customers, which