Nortel NN43112-107, User Manual

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Agent features
24
To terminate the call:
Using Call Forcing
Use the Call Forcing feature to automatically connect an incoming ACD
call. A time interval is configured by your system administrator between
each incoming call.
Note: You cannot use both Call Forcing and Return To Queue on
No Answer at the same time.
A short tone indicates a new incoming call. The In-Calls indicator lights
continuously, and the ACD call automatically goes to your agent position.
Pressing the
In-Calls key while call forcing (Auto Answer) is active
disconnects an active ACD call.
or
or
or
Choose one of the following:
• Press the Goodbye key.
• Press the In-Calls key.
• Press the individual DN line key (this
removes you from the queue).
• Press the Not Ready key (this removes
you from the queue but keeps you
logged in as an agent position) or wait
for the caller to terminate the call.
CAUTION
If you are away from your phone and Call Forcing is
enabled, remember to log out or activate Not Ready.
Otherwise, callers continue to be connected to your
phone. Because you are not at your desk, callers hear
only the background noise in your work space, until they
hang up.
(Goodbye)
2260
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Not Ready