Agent and Supervisor features
21
Using Default Login
Use the Default Login to log in just one time at the beginning of a shift.
The Default Login uses your previous shift’s login to place you in the
same ACD queues with the same supervisor.
To use Default Login:
or
3.
Choose one of the following:
— Press the
In-Calls
key.
— Press the
NotReady
key to enter the
ACD queue.
1.
Lift the handset.
2.
Press the
In-Calls
key.
3.
When “Enter Agent ID” appears on the
screen, use the dial pad to enter your ID.
4.
Choose one of the following:
— If your queue requires a Supervisor
ID, press the # key three times.
— If your queue does not require a
Supervisor ID, press the # key two
times.
2260
Not Ready
2260
Summary of Contents for NN43112-107
Page 1: ...Nortel Communication Server 1000 IP Phone 1120E Call Center User Guide Title page...
Page 2: ......
Page 4: ...Revision history 4...
Page 36: ...Supervisor features 36...
Page 42: ...Terms you should know 42...
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