Supervisor features
34
Using Night Service
Use the Night Service feature to define how calls are handled outside of
business hours.
To activate Night Service:
To transition to Night Service:
2.
Press the
Interflow
key again to
deactivate the feature and resume
normal call flow.
1.
Press the
Night
Service
key.
2.
Press the
6
key (6 = N for Night) to go
into Night Service.
The Night Service LCD lights
continuously. All calls in the queue and
new calls receive Night Service.
1.
Press the
Night
Service
key.
2.
Press the
8
key (8 = T for Transition) to
activate Transition mode.
The Night Service LCD flashes. All calls
in the queue remain in the queue and
new calls receive Night Service.
Interflow
NightSvc
NightSvc
Summary of Contents for NN43112-107
Page 1: ...Nortel Communication Server 1000 IP Phone 1120E Call Center User Guide Title page...
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Page 4: ...Revision history 4...
Page 36: ...Supervisor features 36...
Page 42: ...Terms you should know 42...
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