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Overview

Figure 1

Basic network configuration

The basic WLAN IP Telephony network consists of the following components:
•

BCM (call server)

•

TFTP Server (optional)

•

DHCP Server (optional)

•

WLAN IP Telephony Manager 2245

•

WLAN Handset 2210/2211

•

Access Point (AP)

BCM

To support the WLAN Handsets 2210/2211, the BCM system must run Release 3.6.1 (patch) or
later software versions. BCM systems with 3.6 or earlier software versions must be upgraded to
support the handsets.

TFTP Server

A TFTP Server distributes firmware to the WLAN Handsets 2210/2211 and WLAN IP Telephony
Manager 2245. It can reside on a different subnet than the BCM and APs. The TFTP Server can be
located on either side of the firewall.

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Summary of Contents for MOG6xx

Page 1: ...Part No N0008588 1 0 September 17 2004 Business Communications Manager Wireless LAN IP Telephony Installation and Configuration Guide...

Page 2: ...60950 and UL 60950 The shock hazard symbol within an equilateral triangle is intended to alert personnel to electrical shock hazard or equipment damage The following precautions should also be observ...

Page 3: ...und Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines These leakage currents nor...

Page 4: ...uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 4 Use caution when installing or modifying telephone lines The exclamation point with...

Page 5: ...ver spill liquid of any kind on the product 10 To reduce the risk of electric shock do not disassemble this product but have it sent to a qualified service person when some service or repair work is r...

Page 6: ...rovide reasonable protection against harmful interference when the equipment is operated in a commercial and light industrial environment The CE Marking on this equipment indicates compliance with the...

Page 7: ...our possession Nortel Networks shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use...

Page 8: ...for shipping charges if any When you return this telephone for warranty service you must present proof of purchase After Warranty Service Nortel Networks offers ongoing repair and support for this pr...

Page 9: ...ns 18 Nortel Networks WLAN Handsets 2210 2211 19 IP telephones 19 Acronyms used in this guide 20 Related publications 25 How to get help 27 Overview 29 Description 29 Network configuration 29 BCM 30 T...

Page 10: ...uration 45 Connecting to the WLAN IP Telephony Manager 2245 45 Connecting through a serial port 45 Connecting through a Telnet session 46 NetLink SVP II System menu 47 Configuring the WLAN IP Telephon...

Page 11: ...eature limitations 75 Syslog Server 76 Appendix A Compatible Access Points 77 Introduction 77 Appendix B WLAN Application Gateway 2246 79 WLAN Application Gateway 2246 79 Physical description 79 Insta...

Page 12: ...ation Gateway 2246 certification 101 Wireless handset certification 102 Updating software 102 Software updates on MOG700 systems 102 TFTP software updates for MOG600 Systems 104 Planning Worksheet for...

Page 13: ...15 MOG7xx 80 Figure 16 WLAN Application Gateway 2246 connection through the LAN 84 Figure 17 RS 232 cable connection 84 Figure 18 WLAN Application Gateway 2246 connection through a modem 85 Figure 19...

Page 14: ...14 Contents Installation and Configuration Guide...

Page 15: ...IP Phone 2004 mapping to the wireless handsets 60 Table 5 Keys to enter non numeric characters 61 Table 6 Admin Menu options 62 Table 7 WLAN IP Telephony Manager 2245 active alarms and actions 72 Tab...

Page 16: ...16 Contents Installation and Configuration Guide...

Page 17: ...Communications Manager system The Business Communications Manager is installed and initialized and all hardware appears to be working External lines and wiring for terminals and sets are connected to...

Page 18: ...e alerts you to important information Tip Tip Symbol Alerts you to additional information that can help you perform a task Security Note This symbol indicates a point of system security where a defaul...

Page 19: ...ot available on the WLAN Handset 2210 The WLAN Handset 2210 does not have an adjustable ringer volume IP telephones This document references Nortel Networks IP Phone 2004 The IP Phone 2004 has a user...

Page 20: ...ommitted burst BE excess burst BIOS Basic Input Output System BKI Break in BLF Busy Lamp Field BootP Bootstrap Protocol BRI Basic Rate Interface BRU Backup and Restore Utility CAA Centralized Auto Att...

Page 21: ...ual In line Memory Module DISA Direct Inward System Access DLCI Data Link Connection Indentifier DLCMI Data Link Control Management Interface DN Directory Number DNS Domain Name Service DNS DPNSS Digi...

Page 22: ...col IF Input Filter IPCP IP Control Protocol IPSec Internet Protocol Security IPX Internetwork Packet Exchange IRQ Interrupt Request ISDN Integrated Services Digital Network ISO International Organiza...

Page 23: ...ction OSPF Open Shortest Path First PAP Password Authentication Procedure PBX Private Branch Exchange PCI Peripheral Component Interconnect Slot PDD Partial Double Density PDN Public Data Network PFS...

Page 24: ...e Identifier SR Static Route SS Static Service SSL Secure Sockets Layer STP Shielded Twisted Pair SUNNFS SUN Network File System TAPI Telephony Application Program Interface TCP IP Transmission Contro...

Page 25: ...ide Call Center Supervisor Guide Call Center Reporting Set Up and Operation Guide LAN CTE Configuration Guide Personal Call Manager User Guide Call Detail Recording System Administrator Guide Analog T...

Page 26: ...26 Preface N0008588 1 0...

Page 27: ...1 800 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa Technical Support CTAS Telephone European Freephone 00800 800 89009 European Alternative United Kingdom 4...

Page 28: ...0018 036 1004 Japan 0120 332 533 Malaysia 1800 805 380 New Zealand 0800 449 716 Philippines 1800 1611 0063 Singapore 800 616 2004 South Korea 0079 8611 2001 Taiwan 0800 810 500 Thailand 001 800 611 30...

Page 29: ...be the DHCP Server or a separate DHCP Server can be installed in the network The 802 11b protocol provides no mechanism for differentiating audio packets from data packets The WLAN IP Telephony Manage...

Page 30: ...int AP BCM To support the WLAN Handsets 2210 2211 the BCM system must run Release 3 6 1 patch or later software versions BCM systems with 3 6 or earlier software versions must be upgraded to support t...

Page 31: ...llowing occurs 1 The WLAN handset checks its version of firmware against the firmware on the TFTP Server which takes less than two seconds on a quiet network 2 If the firmware versions are different t...

Page 32: ...AN handset searches for server configuration in the options listed in Table 1 The wireless handset uses the DHCP options listed when DHCP use is enabled When the patch is applied to Release 3 6 or whe...

Page 33: ...tocol RTP and RTCP and make the appropriate provisions in the firewall If third party gateways are configured in the system the system administrator will need to determine which UDP ports are used for...

Page 34: ...If greater capacity is required multiple units can be used in a master slave arrangement Physical description The front panel of the WLAN IP Telephony Manager 2245 contains ports to connect to the fo...

Page 35: ...munication between this WLAN IP Telephony Manager 2245 and other devices BCM IP Phones gateways and other wireless handsets is always done through its pool of IP addresses In this sense the WLAN IP Te...

Page 36: ...2245 in the system Capacities The WLAN IP Telephony Manager 2245 requires a CAT5 cable connection between its network port and the Ethernet switch The WLAN IP Telephony Manager 2245 auto negotiates t...

Page 37: ...WLAN RF signal from AP to AP without interrupting the data stream APs on the same subnet The WLAN Handsets 2210 2211 can perform handover and roaming across SVP compliant APs that reside on the same...

Page 38: ...ble 2 summarizes the roaming and handover capabilities Access Point The 802 11b APs provide the connection between the wired Ethernet LAN and the wireless 802 11 LAN APs work in all markets and must b...

Page 39: ...s IP addresses is reserved exclusively for the use of the wireless handsets Refer to WLAN IP Telephony Manager 2245 configuration on page 45 for information on configuring a static IP address on a WLA...

Page 40: ...ample 142 223 204 1 to 142 223 205 254 are allocated on the DHCP Server for the use of the wireless handsets 142 223 206 1 to 142 223 207 254 are configured on the WLAN IP Telephony Manager for IP ali...

Page 41: ...ackboard space the WLAN IP Telephony Manager 2245 is designed to be wall mounted to plywood securely screwed to the wall Optional WLAN IP Telephony Manager 2245 rack mount kit must be ordered separate...

Page 42: ...y Manager 2245 The WLAN IP Telephony Manager 2245 can be mounted either vertically or horizontally The rack mount kit is designed for mounting the WLAN IP Telephony Manager 2245 in a standard 19 inch...

Page 43: ...ect the NETWORK port on the WLAN IP Telephony Manager 2245 to the connecting port on the Ethernet switch Connecting the power 1 Connect the power plug from the AC adapter to the jack labeled PWR on th...

Page 44: ...44 WLAN IP Telephony Manager 2245 installation...

Page 45: ...a later time through a Telnet connection The Telnet method of connection is also used for routine maintenance of the WLAN IP Telephony Manager 2245 Connecting through a serial port 1 Connect the WLAN...

Page 46: ...name admin and the default password admin Programming note The login name and password are case sensitive The NetLink SVP II System menu appears See NetLink SVP II System menu on page 47 Connecting th...

Page 47: ...ng IP address and hostname Change Password change the password for the WLAN IP Telephony Manager 2245 Configuring the WLAN IP Telephony Manager 2245 Configuration of the network must be done before th...

Page 48: ...ork Configuration screen appears see Figure 4 Figure 4 Network Configuration screen 2 Configure the following fields with information provided by the network administrator IP Address enter the complet...

Page 49: ...AN IP Telephony Manager 2245 If a Syslog Server is configured a message is sent to the Syslog Server when an alarm is generated Enter one of the following NONE disables this function IP address of the...

Page 50: ...select Automatic to allow the wireless handset to determine its rate up to 11Mbit s Select 1MB 2MB to limit the transmission rate between the wireless handsets and APs SVP II Master the IP address of...

Page 51: ...matically sets this option to Y after certain maintenance activities that require reset such as changing the IP address Maintenance Lock prevents any new calls from starting The administrator cannot c...

Page 52: ...rst character must be a letter other characters can be letters or numbers dashes spaces and punctuation marks are not allowed alphanumeric only 4 Confirm the new password 5 Select Set Password and pre...

Page 53: ...Are you sure Y N Figure 7 SVP Configuration screen with reset prompt b Enter Y to save changes or N to disregard changes Power off the WLAN IP Telephony Manager 2245 then power it on again Once the r...

Page 54: ...Figure 8 Telnet screen after reset Checking the system status Information about system alarms and network status is obtained through the System Status menu screen For information on the System Status...

Page 55: ...te restrictions The radio frequencies use Spread Spectrum radio technology which comes in two variations Direct Sequence DS Frequency Hopping FH The WLAN Handsets 2210 2211 use Direct Sequence Spread...

Page 56: ...all APs it waits 20 seconds for a signal to return If a signal is not re acquired within 20 seconds the wireless handset loses connection to the BCM and any calls are dropped When the wireless handse...

Page 57: ...ctually sent to the WLAN IP Telephony Manager 2245 they are discarded When the handsets are queried for their RTCP statistics the handsets respond with 0 for jitter 0 for latency and 0 for packet loss...

Page 58: ...58 WLAN Handsets 2210 2211 configuration Figure 9 IP Phone 2004...

Page 59: ...the assigned keys appears Press FCN again to display a second screen that lists more features and their assigned keys Refer to the Nortel Networks WLAN Handset 2210 2211 User Guide for the list of fe...

Page 60: ...iguring the handsets For detailed information refer to IP Line Description Installation and Operation 553 3001 365 Table 4 IP Phone 2004 mapping to the wireless handsets IP Phone 2004 key Feature Wire...

Page 61: ...ress the Up softkey to return to the previous menu level 6 Press the Exit softkey to exit the menus Making an alphanumeric string entry 1 On the keypad press the OK button to change the entry 2 Press...

Page 62: ...an asterisk Q q 7 Z z 9 Note The IP Handsets 2210 2211 configuration menu can differ from the items listed in Table 6 if the firmware has not been updated Refer to the guide that accompanies the hands...

Page 63: ...be configured Phone IP the IP address of the wireless handset This is automatically assigned if DHCP is used If using Static IP configuration obtain a unique IP address for each wireless handset from...

Page 64: ...wireless handset checks for different firmware each time it is powered on or comes back into range of the network This check takes only a short time and ensures that all wireless handsets in the netw...

Page 65: ...ping area could receive conflicting signals If this is the situation at the site use Static Entry or Learn Once in an area without overlapping ESSIDs Learn Once allows the wireless handset to scan all...

Page 66: ...INE and then enter the digits that represent the domain of the site Both digits must be entered The following are domain digits 01 North America 02 Europe except Spain and France and Japan 04 Spain 05...

Page 67: ...FSR is designed to minimize call interruptions for wireless handset users as they roam throughout a facility Existing Aironet 350 1100 and 1200 APs may require a firmware upgrade to support FSR Cisco...

Page 68: ...nstalled at the site leave the OAI feature disabled to preserve network bandwidth and battery life Admin PW The optional Admin Password PW controls access to the administration functions in the Admin...

Page 69: ...fault Gateway information are accurate in the Admin Menu of the wireless handset If using a DHCP Server ensure that the DHCP options are configured 4 Ensure the wireless handset has properly configure...

Page 70: ...e programmed using the BCM and one is user defined The IP features list is programmed using the BCM and is available to all handsets For information on user defined programming of the Line keys and us...

Page 71: ...t areas that may be experiencing problems The System Status Menu screen is shown in Figure 11 Figure 11 System Status Menu screen The following options can be selected Error Status displays alarm and...

Page 72: ...information about the Ethernet network This information can help troubleshoot network problems To access the Network Status screen select Network Status from the System Status Menu screen The Network...

Page 73: ...RX Ethernet statistics about the received signal during System Uptime bytes bytes received packets packets received errors sum of all receive errors long packet short packet CRC overrun alignment dro...

Page 74: ...ets dropped due to insufficient memory resources Software Version Numbers screen The Software Version Numbers screen provides information about the firmware version currently running on the WLAN IP Te...

Page 75: ...buttons is not supported For example Feature 900 is not supported on the WLAN Handsets 2210 2211 The use of Call Logs and set based administration is also limited due to the lack of up and down scroll...

Page 76: ...stens for incoming syslog messages on UDP port 514 and then processes the messages according to local administrative procedures Usually the syslog messages are logged for subsequent review by the syst...

Page 77: ...terprise Platform 802 11b 1 2 59 Alvarion BreezeNET Pro 11 Series 1 802 11 FH 4 4 2 or 5 0 103 Avaya Wireless Access Point AP 1 AP 2 802 11b 3 83 or later Avaya Wireless Access Point AP 3 802 11b 2 2...

Page 78: ...roxim Orinoco AP 500 AP 1000 802 11b 3 83 or later Proxim Orinoco AP 600b 802 11b 2 3 1 or later Proxim Orinoco AP 2000 802 11b 2 3 1 or later Symbol Spectrum 24 FH 802 11 FH 4 02 12 Symbol Spectrum 2...

Page 79: ...its Application Server with a TAP connection to a communications device such as a paging controller A WLAN Application Gateway 2246 supports 64 to 10 000 wireless handsets depending on the model of G...

Page 80: ...model and the MOG7xx model are the following Network Link LEDs L NKOK lit when there is a network connection for example LINK OK A CT lit if there is system activity C OL lit if there are network coll...

Page 81: ...teway 2246 provides a connection to the Ethernet switch DB 9 female null modem cable required for initial configuration of the WLAN IP Telephony Manager 2245 and WLAN Application Gateway 2246 Pre inst...

Page 82: ...holes on 1 84 by 12 1 inch centers approximately equivalent to 1 13 16 inch by 12 1 8 inch 2 Insert the 8 x 3 4 inch screws in the pilot holes and tighten leaving a 1 8 to 1 4 inch gap from the wall 3...

Page 83: ...ration Once the IP address is established the WLAN Application Gateway 2246 can be accessed by the Application Server through the RS 232 port or the through the LAN using Telnet Some applications requ...

Page 84: ...TE to DTE connections null modem cable See Figure 17 Figure 17 RS 232 cable connection The WLAN Application Gateway 2246 uses the pins listed in Table 10 on the connector Table 10 Pins on the connecto...

Page 85: ...e WLAN Application Gateway serial port using a cable that conforms to RS 232 standards for DTE to DCE connections See Figure 18 Figure 18 WLAN Application Gateway 2246 connection through a modem LAN E...

Page 86: ...me through a Telnet connection The Telnet method of connection is also used for routine maintenance of the WLAN Application Gateway 2246 Tasks Connect to the WLAN IP Telephony Manager 2245 Connecting...

Page 87: ...None 3 Reset the system The following appears on the terminal 04830130 4 Type the following command using the terminal or PC keyboard 0255CC CTRL M CTRL J The command does not display on the screen as...

Page 88: ...factory default name of the WLAN Application Gateway 2246 to which the serial port is connected Configuring the WLAN Application Gateway 2246 The NetLink OAI System menu is the main menu of the Admin...

Page 89: ...nformation provided by the network administrator Use NetLink GW with mogX00 change this option to No TFTP Download Master enter the IP address of the TFTP Server Maintenance Lock the system sets this...

Page 90: ...46 including digits and periods Do not use DHCP The IP address can be changed after initial configuration Hostname the default host name can be changed This is the name of the WLAN Application Gateway...

Page 91: ...n be configured as a hostname IP address or NONE The SNTP server is a Simple Network Time server The WLAN Application Gateway 2246 obtains the current date and time from the SNTP server and tags syslo...

Page 92: ...the IP address of the WLAN Application Gateway 2246 2 Log in to the WLAN Application Gateway 2246 The NetLink OAI System screen appears Note Since the WLAN Application Gateway 2246 has been initially...

Page 93: ...Handset 2210 2211 to allow it to communicate with the WLAN Application Gateway 2246 Be sure these setting are correct Refer to Configuring the WLAN Handsets 2210 2211 on page 60 for more information T...

Page 94: ...the WLAN Handsets 2210 2211 4 Write the MAC address on the Wireless Handset Planning Worksheet See Planning Worksheet for WLAN Handsets 2210 2211 on page 106 5 Repeat Step 2 Step 3 and Step 4 for each...

Page 95: ...match at the top of the list Programming a feature The application function is accessed in the WLAN Handset 2210 2211 by pressing the FCN button plus a second button The button used to access the app...

Page 96: ...shows an application in this case a phone book enabling speed dialing to those listed Setting or changing a password A unique password can be configured for the WLAN Application Gateway 2246 The passw...

Page 97: ...plicable 2 Use the default password admin 3 Follow the prompts to configure a new password Viewing system status To view the status of the system select the System Status Menu option from the NetLink...

Page 98: ...ewing network status on page 98 Software Versions lists the software versions currently running on the WLAN Application Gateway 2246 Refer to Viewing software versions on page 101 Telephone Line Statu...

Page 99: ...creen that can be changed by the user The rest of the display is a table of Ethernet statistics The Pkts and User Pkts columns list the count of Ethernet packets received or transmitted The Bytes colu...

Page 100: ...Telephone Line Status screen shows which wireless handsets are communicating with the WLAN Application Gateway 2246 From the System Status Menu screen select Telephone Line Status The WLAN Applicatio...

Page 101: ...e components This information helps determine if the most recent version of software is running and assists Nortel Networks Technical Support in troubleshooting software problems From the System Statu...

Page 102: ...ng software The WLAN Application Gateway 2246 and the WLAN Handsets 2210 2211 use proprietary software programs The software versions that are running on the system components can be displayed through...

Page 103: ...n Maintenance Lock before proceeding with the FTP procedure 2 Connect to the WLAN Application Gateway 2246 using the command FTP hostname or FTP IP address 3 Log in using the administrator login admin...

Page 104: ...the software for example downloading from the Nortel Networks web site Follow the steps to load software updates for MOG600 systems Loading software updates for MOG600 Systems 1 Install a TFTP Server...

Page 105: ...TFTP Server Download Configuration screen 5 Enter the TFTP Server hostname 6 Use the arrow keys to move the cursor to the Begin TFTP Download option 7 Press Enter to begin the download The MOG600 bin...

Page 106: ...Copy and complete the worksheet in Table 12 to track parameters for each WLAN Handset 2210 2211 Table 12 WLAN Handset 2210 2211 Planning Worksheet OAI Port MAC Address User Name Dialing Ext IP Address...

Page 107: ...the IP address of the WLAN Application Gateway 2246 After configuring the WLAN Application Gateway 2246 perform the following steps to again use the serial port as the communication link with the Appl...

Page 108: ...108 Appendix B WLAN Application Gateway 2246...

Page 109: ...art Call key The extension number is replaced by information from the BCM and dial tone is heard 3 Place a call and listen to the audio quality End the call by pressing the Power Off End Call key 4 Pl...

Page 110: ...es 50dBm At least one AP should have a reading stronger than 70 dBm in all areas Detect overlap or conflicts Press FCN to toggle to the Chnl function that shows the channel number of the APs Use this...

Page 111: ...Each data rate 1 2 5 5 or 11Mbit s supported by the AP is shown The rates that are in the Basic Rate set sometimes referred to as required rates are indicated by a b following the rate number The Sup...

Page 112: ...112 Appendix C Testing the WLAN Handsets 2210 2211...

Page 113: ...trength Indication RSSI from an AP The RSSI information aids in determining if WLAN coverage is adequate For information on using the Site Survey mode refer to Appendix C Testing the WLAN Handsets 221...

Page 114: ...tion of objects such as walls partitions and anything else that could affect the performance of a wireless handset This helps identify areas where wireless handsets are less likely to perform well Man...

Page 115: ...signal strength using the Site Survey mode Use two portable computers with wireless hardware operating on a point to point basis Using diagnostic software provided by the AP vendor a coverage area fo...

Page 116: ...116 Appendix D Provisioning Figure 32 Sample AP placement diagram...

Page 117: ...relocating APs or both Solving overlap issues Resolve overlap issues by reassigning channels to the APs or by relocating the APs Like channels require 15 20 dBm separation See Figure 33 Figure 33 Chan...

Page 118: ...118 Appendix D Provisioning...

Page 119: ...ions 32 dynamically assigned configuration parameters 31 IP address planning 40 mobility across differing subnets 38 options 32 documentation acronyms 20 conventions and symbols 18 duplex mismatch 75...

Page 120: ...WLAN IP Telephony Manager 2245 assignments 37 capacities 36 changing the password 52 Error Status screen 71 firmware upgrade 36 functional description 35 general description 33 initial configuration...

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