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N0130943 02

Modular ICS 7.1 Installer Guide

Usage Metrics

Hunt groups

This feature gives you statistical information about hunt group
calls.

From

Usage Metrics

, start with the display showing

Hunt groups

.

1. Press

≠

.

Show group:

displays.

2. Enter the group number.

Hg1 metrics

displays.

3. Press

≠

. The display shows the date the

information was last cleared.

4. Press

‘

.

TotalCalls:

displays.

The displayed value is the total number of calls received by
the hunt group, up to a maximum value of 99999.

5. Press

‘

.

Ans:

displays.

The displayed values are the number of calls that were
answered up to a maximum value of 99999 and the
percentage of answered calls versus total calls up to a
maximum value of 999.

6. Press

‘

.

Avg ans: _ sec

displays.

The displayed value is the average time in seconds that it
took to answer a call, up to a maximum value of 999.

7. Press

‘

.

Abndn:

displays.

The displayed values are the number of calls that were
abandoned up to a maximum value of 99999 and the
percentage of abandoned calls versus total calls up to a
maximum value of 999.

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Summary of Contents for Modular ICS 7.1

Page 1: ...Norstar and Meridian are trademarks of Nortel Networks Copyright Nortel Networks 2007 Modular ICS 7 1 Installer Guide 1 800 4 NORTEL www nortel com norstar N0130943 02 Printed in Canada...

Page 2: ......

Page 3: ...urce 26 Rights of the Telecommunications Company 26 Repairs 27 Canadian Regulations please read carefully 28 Notice 28 Notice 29 US Regulations please read carefully 30 Federal Communications Commissi...

Page 4: ...services and features 57 BRI services and features 58 Feature descriptions 59 Network name display 59 Message Waiting Indicator MWI 60 Name and number blocking 60 External call forwarding 61 MCDN trun...

Page 5: ...I lines 81 Programming Direct Inward System Access DISA on PRI trunks 82 Programming ISDN equipment 83 Terminal equipment for BRI cards 83 Devices on an S or LT loop BRI cards only 83 ISDN router 86 D...

Page 6: ...nd two way DID 126 Private networking using PRI SL 1 127 SL 1 networking features 127 Features specific to Advanced Private Network 128 Private Network Tandem calling 129 Calls originating from the pu...

Page 7: ...select lines to the public network 179 Private network 180 Call one or more Norstar telephones 180 Use tie lines to other nodes in the private network 181 Select lines to the public network 182 Select...

Page 8: ...to version 4 1 212 Using the upgrade tool to upgrade to version 6 1 213 Upgrade from version 6 1 or 6 1MR to version 7 1 214 Upgrading from MICS 7 1 to MICS XC 7 1 215 Trunk and Station Modules 218 G...

Page 9: ...ry signaling 285 Emergency transfer conditions 285 Emergency telephone 291 Moving telephones 293 Installing ISDN BRI terminal equipment 294 S or T wiring for terminal equipment 294 S or T extension wi...

Page 10: ...the programming for a telephone 320 Viewing the programming for a line 320 Programming sequence 321 Profiles and Dialpads 322 Profile programming 322 Profile parameters 322 Changing the profile 325 D...

Page 11: ...r ID set 357 Call log set 358 Extl VMsg set 358 1stDisplay 359 Called ID 359 Log space 360 Lines 361 Trunk Line data 361 Copying Trunk and Line data 363 Trunk type 363 Line type 364 Line connected to...

Page 12: ...rvice 389 Routing service 389 Routes and destination codes 391 Routes 391 DialOut 392 Use Pool 392 Routing table 393 Programming the PRI routing table 394 Dest codes 395 Wild card character 396 Normal...

Page 13: ...23 Assigning or unassigning lines to a group 423 Setting the distribution mode 424 Setting the hunt delay 425 Programming busy line setting 425 Programming the queue timeout 426 Programming the overfl...

Page 14: ...ch 447 Silent Monitor 447 Direct dial 448 D Dial1 448 Intrnl Extrnl 449 Line selection 449 CAP KIM assign 450 Dialing Plan 451 DN lengths enbloc dialing 452 Private networks 453 Public networks 454 Di...

Page 15: ...ce times 480 Configuring alarms and expired alarms settings 480 SM sets 481 Network Services 482 ETSI Network diversion and MCID 482 Network Call Diversion 483 Malicious call identification MCID 486 M...

Page 16: ...06 ASM 507 TrunkMod 508 BRI card 512 Loop 512 Type 512 Lines 512 No SPIDs assignd 513 of B channels 513 Network DNs 514 Call type 514 D packet servce 515 Lp 515 TEIs 516 No TEIs on loop 516 Sampling 5...

Page 17: ...idges 539 Enabling a module or its cartridge 540 Returning to the beginning 540 System test log 541 Checking the items in the log 541 Checking the current alarm 542 Checking when each item occurred 54...

Page 18: ...tral office 570 Starting a loopback tests 571 Operating a Continuity loopback test 572 Loopback test for BRI lines 572 Operating a payload loopback test 573 CSU stats 574 Statistics 574 Checking the p...

Page 19: ...Auto answer line rings at a telephone 599 Prime telephone gets misdialed calls 601 Selected lines read Not in service or Not available 602 Selected line pool displays No free lines 604 Problems with o...

Page 20: ...e instead of ringback 623 Dialed number gets busy tone 624 Dialed number does not get through 624 Dialed DISA number gets ringback instead of stuttered dial tone 627 Dialed DISA number gets dial tone...

Page 21: ...d for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when working with telephone lines DANGER R...

Page 22: ...mains are possible with this equipment To minimize risk to service personnel and users the system must be connected to an outlet with a third wire ground Service personnel must be alert to the possibi...

Page 23: ...pment generates uses and can radiate radio frequency energy If not installed and used in accordance with the installation manual it may cause interference to radio communications It has been tested an...

Page 24: ...he facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditio...

Page 25: ...sions requirements This equipment does not exceed the Class A limits for radiated and conducted emissions from digital apparatus as set out in the Radio Interference Regulations of Industry Canada Tab...

Page 26: ...opyright Law a license may be required from the American Society of Composers Authors and Publishers or similar organization if Radio or TV broadcasts are transmitted through the Music On Hold or Back...

Page 27: ...ons or procedures that could affect the proper functioning of the system If this happens the telecommunications company will give you advance notice in order for you to make any necessary modification...

Page 28: ...should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated...

Page 29: ...t only to the requirement that the sum of the RENs of all the devices does not exceed 5 This Class A device complies with ICES 003 Class A Canadian EMI requirements Operation is subject to the followi...

Page 30: ...patible modular jack which is compliant See installation instructions for details Use only an TIA 968 A compliant Universal Service Order Code USOC network interface jack as specified in the installat...

Page 31: ...s Registration and REN numbers However you must provide this information to the telephone company if they request it The telephone company may make changes in its facilities equipment operation or pr...

Page 32: ...EMI EMC FCC Part 15 Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reas...

Page 33: ...between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for...

Page 34: ...nals unless the telephone line has been disconnected at the network interface 4 Use caution when installing or modifying telephone lines The exclamation point within an equilateral triangle is intende...

Page 35: ...basement or near a swimming pool 5 Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product 6 This product should never be placed near o...

Page 36: ...e product housing has been damaged d If the product exhibits a distinct change in performance 12 Avoid using a telephone during an electrical storm There may be a remote risk of electric shock from li...

Page 37: ...tel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant This equipment has been tested and found to comply with the European Sa...

Page 38: ...ired to take adequate measures The above warning is inserted for regulatory reasons If any customer believes that they have an interference problem either because their Nortel Networks product seems t...

Page 39: ...tall this equipment The instructions in this manual are intended for use by qualified service personnel only Risk of shock Ensure the system is unplugged from the power socket and that any telephone o...

Page 40: ...to themselves or other persons Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment To minimize risk to service personnel and users the system mus...

Page 41: ...ho are aware of the hazards associated with telecommunications wiring and are aware of the local regulations for treatment of telecommunications wiring for OPX deployment The following interfaces are...

Page 42: ...er this warranty the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety 90 days from the date of pick up or the date of shipment to you of...

Page 43: ...pair Services Should the set fail during the warranty period In North America please call 1 800 574 1611 for further information Outside North America contact your sales representative for return inst...

Page 44: ...44 Limited Warranty Modular ICS 7 1 Installer Guide N0130943 02 authorized This restriction applies during and after the warranty period Unauthorized repair will void the warranty...

Page 45: ...ich starting with this release provides additional digital analog telephone support as well as the legacy Companion wireless functionality This version of MICS software supports existing Companion fun...

Page 46: ...46 How to use this document Modular ICS 7 1 Installer Guide N0130943 02...

Page 47: ...rsion introduces the following features Digital analog telephone support on station modules installed in ports 13 and 14 on a mega system MICS XC software In previous releases these ports only support...

Page 48: ...el Networks Digital Mobility documentation The following additions have been added to system programming to support the handsets New model name UserPrefrences DMC prtb Under Maintenance Nortel Network...

Page 49: ...00 and 7100 digital phones This setting does not assign the codes to memory buttons on the telephones As in previous releases use the Button Programming tables to assign SWCA codes to physical buttons...

Page 50: ...dded Feature searches for the next available free assigned SWCA position and parks the call on that button code Added Feature retrieves the call that has been sitting on an assigned SWCA position the...

Page 51: ...on Update addendum P0609198 02 The enhanced Call log feature allows you to log all calls to a telephone or to gather logs for specific lines assigned to a telephone The Call log set feature allows you...

Page 52: ...upgraded to 6 1 or newer software On systems prior to 6 1 the 7316E acts as a 7316 digital phone When an upgrade to 6 1 or newer software occurs the 7316E reconfigures as a 7316E which means that any...

Page 53: ...eiving voice data images text and other information through the telecom network ISDN uses existing analog telephone wires The signal on the wire gets divided into separate digital channels which drama...

Page 54: ...operating at 14 4 K takes about 4 5 minutes to transfer a 1 MB data file while a 28 8K modem takes about half that time Using one channel of an ISDN line the transfer time is reduced to only one minu...

Page 55: ...kbps BRI and 64 kbps PRI Data information consists of control and signal information and packet switched data such as credit card verification ISDN layers ISDN layers refer to the standards establishe...

Page 56: ...ction between the ISDN network your service provider and the Norstar ICS For BRI lines layer 3 is where call processing and service profile identifier SPID information is exchanged This controls which...

Page 57: ...ocols only NI 1 for BRI PRI services and features call by call service selection dialing plan Emergency 911 dialing internal extension number transmission Advanced Private Networking to Meridian 1 usi...

Page 58: ...plications and ISDN terminal equipment TE Modular ICS supports the following ISDN services and features offered by ISDN service providers D channel packet service BRI only to support devices such as t...

Page 59: ...g information Network name display This feature allows ISDN to deliver the Name information of the users to those who are involved in a call that is on a public or private network For information abou...

Page 60: ...with the reason as User Busy Message Waiting Indicator MWI Systems with Advanced Private Networking connections to a Meridian system Voice Mail system provide message waiting indicators at telephones...

Page 61: ...nts to prevent misconfigured routes or calls with errors from blocking channels Trunk Anti tromboning TAT is a call reroute feature that works to find better routes during a transfer of an active call...

Page 62: ...port of Emergency 911 dialing service by Customer Premises Equipment vary Consult your local telecommunications service provider regarding compliance with applicable laws and regulations For most inst...

Page 63: ...orted MCID Profile 2 The MCID feature allows you to use to have call information recorded on the central office database for an incoming call on a specific line EUROISDN lines only The user must invok...

Page 64: ...ence points on page 68 for more information In most PRI network configurations you need one DTI card configured as PRI in your ICS to act as the primary clock reference The only time when you may not...

Page 65: ...U2 and BRI U4 card A BRI U2 card supports two loops and the BRI U4 supports four loops Each loop can be individually programmed to provide one of the following a U LT reference point connection for te...

Page 66: ...U LT loop supports up to eight ISDN DNs which identify TE to the ICS Refer to the example below U NT reference points The U NT reference point connection provides a point to point digital connection b...

Page 67: ...For example if the network connection is a loop found on the BRI Card in Slot 1 the terminal connection must be a loop found on the same card S reference point The S reference point connection provid...

Page 68: ...ion with an S loop to provide D packet service for a point of sale terminal adapter POSTA or other D packet device D packet service is a 16 kbps data transmission service that uses the D channel of an...

Page 69: ...nection If there are excessive errors on the reference network connection or if the loop fails the next available functional network connection is used for clock synchronization The clock synchronizat...

Page 70: ...wo wire In most cases it connects loops from a BRI ST card to the network connection which uses the U interface It can also connect S interface terminal equipment TE to the U loop from a BRI U2 or BRI...

Page 71: ...orstar ISDN equipment supports National ISDN standards for basic call and calling line identification services Norstar BRI is compliant with National 1 and PRI is compliant with National 2 Modular ICS...

Page 72: ...72 Welcome to ISDN Modular ICS 7 1 Installer Guide N0130943 02...

Page 73: ...to program your Modular ICS TE and other ISDN equipment Modular ICS does not support any package with EKTS Electronic Key Telephone System or CACH Call Appearance Call Handling EKTS is a package of fe...

Page 74: ...link which includes access to additional ISDN network features including Call Forwarding When ordering Microlink service it must be ordered with EKTS Electronic Key Telephone System turned off If you...

Page 75: ...nt feature connects the call to another telephone number in the group Norstar supports the feature only on point to point network connections T loop or U NT loop Check with your service provider for m...

Page 76: ...rotocols and services refer to Call by Call service for PRI on page 472 ISDN programming Most of the configuration programming for PRI and BRI lines and ISDN terminals and devices is done under Hardwa...

Page 77: ...d in the ICS 3 Install the DTI cards in the ICS Refer to Installing the cartridges on page 231 for information about card placement If you are not using DTI cards determine which type of card you will...

Page 78: ...lation on page 227 1 Collect the information supplied by your service provider to support your ISDN package This includes network service profile identifiers SPIDs and Network DNs If you are supportin...

Page 79: ...work DNs used with the network SPID the call type of the Network DN Repeat the programming for the second network SPID if any If the T or NT loop is used for D packet service turn on the service assig...

Page 80: ...nance Refer to Provisioning BRI and PRI lines on page 563 10 If you are configuring auto answer BRI trunks to map to target lines program the received number for the target line to be the same as the...

Page 81: ...rminal equipment However there are some differences in the way BRI lines work that will influence how you configure them to handle incoming and outgoing calls For BRI lines in most cases your service...

Page 82: ...rvice types the CDN is simply truncated to the Target Line Receive Digit Length and is parsed to match the Target Line Receive Digits DISA can be accessed by having the DISA DN match the trailing digi...

Page 83: ...re enabled by PRI For a list of the type of applications that are support see ISDN applications on page 193 Terminal equipment for BRI cards ISDN devices and terminals connected to the ICS must be con...

Page 84: ...N Most devices will require both a terminal service profile identifier terminal SPID and a DN and some will require two terminal SPIDs and two ISDN DNs The SPID used with the device should not be conf...

Page 85: ...p 201 Type S Sampling Fixed DNs on Loop 201 Assign DNs 699 Assigned 700 Assigned 701 Assigned 702 Assigned Loop DN 699 Insp ect FOR WAR D Calle rs Insp ect FOR WAR D Calle rs MXP MXP Insp ect FOR WAR...

Page 86: ...pplied by your ISP D packet service BRI cards only The D packet service supplied by the Modular ICS supports a point of sale terminal adapter POSTA Connecting a POSTA allows transaction terminals such...

Page 87: ...number between 00 and 63 in the U S In Canada the default range is 21 63 Your service provider may also supply you with a DN to program your D packet device The DN for D packet service becomes part o...

Page 88: ...n analog device that connects to point of sale devices using an RS 232 interface and a U LT loop It handles the routing of packet information from the devices to the ICS and into the ISDN network Your...

Page 89: ...act as loop start ground start E M DID or leased lines depending on your requirements DID trunks route incoming calls from the public network directly to telephones within Norstar without an attendant...

Page 90: ...t T1 only loopstart analog and T1 E M analog and T1 DID analog and T1 Ground start trunks T1 only Ground start trunks offer the same features as loop start trunks but are used when the local service p...

Page 91: ...DID from the public network A typical application of these trunks is to map incoming digits onto target line appearances within the Norstar system DID trunks can operate only as auto answer trunks Tar...

Page 92: ...he digits map onto the Auto DN the caller hears system dial tone They can then enter a target line number the DISA DN which will prompt for a Class of Service password a line pool access code a destin...

Page 93: ...ccess DISA the caller hears a stuttered dial tone They must enter a six digit Class of Service COS password from a DTMF telephone to access system dial tone Once the caller has system dial tone they c...

Page 94: ...op Start or CI Trunk Cartridges installed in a Trunk Module you will also need one E M DISA Trunk Cartridge for every two loop start trunks that you configure as auto answer The E M DISA Trunk Cartrid...

Page 95: ...d in either core slots three or four or TM slots one two or three Analog E M trunks An Analog E M trunk gives you incoming and outgoing access to other systems in a private network E M trunks can be c...

Page 96: ...ephone to hear system dial tone They can then enter a target line number line pool access code remote feature code When a call comes in on an auto answer E M trunk that is not configured to answer wit...

Page 97: ...Welcome to ISDN on page 53 Note Profile 2 European BRI trunks can only be EURO trunks PRI trunks PRI trunks are used for incoming and outgoing calls over an ISDN network PRI trunks are automatically s...

Page 98: ...o provide for attendant bypass which allows the call to go directly to a department or individual and to create line concentration where one trunk can map onto several target lines No target lines are...

Page 99: ...nter a COS password for direct inward system access DISA auto answer loop start trunks auto answer E M trunks DID trunks by means of the DISA DN PRI trunks by means of the DISA DN The system resources...

Page 100: ...When a caller dials in on a line that has auto answer with DISA the system answers with stuttered dial tone This is the prompt to enter a COS password The password used by the caller determines which...

Page 101: ...phone numbers the digits received are delivered by the central office DISA cannot be administered to a DID trunk As with a private network the dialed digits may be programmed to match those of a speci...

Page 102: ...102 Remote system access Modular ICS 7 1 Installer Guide N0130943 02...

Page 103: ...access to The COS includes filters that restrict dialing on the line an access package defines the set of line pools that may be accessed and whether or not the user has access to the paging feature T...

Page 104: ...To restrict dialing within the system you can apply filters to outgoing external lines as line restrictions telephones as set restrictions external lines on specific telephones as line set restrictio...

Page 105: ...once a caller gains remote access you can apply restriction filters to incoming external lines as remote restrictions Line Set restriction Set restriction line 1 line 3 line 5 Line restriction line 1...

Page 106: ...s DISA To control access from the public or private network you can configure auto answer trunks to answer with DISA Remote callers hear a stuttered dial tone and must then enter a COS password The pa...

Page 107: ...m a corporate telecommunications network Tips You must have one E M DISA Trunk Cartridge to provide DTMF receivers for every two auto answer loop start trunks on Loop Start or CI Trunk Cartridges DID...

Page 108: ...108 Controlling system access Modular ICS 7 1 Installer Guide N0130943 02...

Page 109: ...identifying code What this code will be and how it is configured for the user depends on what type of trunks and dialing rules you choose to use If the network has a Meridian as part of the network th...

Page 110: ...g tie line to access a private network select an outgoing tie line to access features that are available on the private network select an outgoing central office line to access the public network use...

Page 111: ...ng tie line to access other nodes in a private network call into the Norstar system and select an outgoing central office line to access the public network call into the Norstar system and use remote...

Page 112: ...etwork dialing strings A networked system uses the Public DN length to determine the number of digits that must be collected before the call is dialed outside each node on the system Calls routed over...

Page 113: ...length which is the number of digits required to access sets in the system System Programming Dialing Plan Private network each system has a unique location code System Programming Dialing Plan Privat...

Page 114: ...his case the user simply dials 3227 the receiving telephone DN being 227 In the DialOut P stands for pause a host system signaling option Press to insert a 1 5 second pause in the dialing string See t...

Page 115: ...roperly planning and programming routing tables and destination codes an installer can create a dialing plan where E M lines between Norstar systems are available to other systems in the network The f...

Page 116: ...ine 049 E M Ans Mode Auto Line type Pool H Line 245 Target line Rec d 2221 Line Access DN 2221 L245 Ring only Line pool access Line pool H New York Network 2221 Red d 2221 Internal 2221 Toronto Networ...

Page 117: ...Line 049 E M Ans Mode Auto Line type Pool B Absorb 0 Absorb 0 Remote access Rem access pkgs 01 Line pool access Pool M ON Rem access pkgs 02 Line pool access Pool B ON Line abilities 049 Remote pkg 01...

Page 118: ...Out change to the number from New York so the call appears on the auto answer line on the Norstar in Santa Clara as 6 221 Because 6 is also a destination code on the Santa Clara system another call is...

Page 119: ...would create for tandem networking between two or more Norstar systems Networking with shared line pools If the Norstar systems are close to each other geographically you can conserve resources by not...

Page 120: ...irectory that uses line pool access codes and unique DNs of a uniform length For instance the person on system A at telephone 234 can press an Intercom button and dial 7434 This means that telephone 2...

Page 121: ...s are used to handle inter office traffic Network calls are external calls even though they are dialed as if they were internal calls Only the features and capabilities available to external calls can...

Page 122: ...ssary to configure a fixed allocation of trunks Each of the 23 lines on the PRI can be used for DID Tie or outgoing public calls This consolidation means that it may be possible for each office to use...

Page 123: ...lic network user dials an employee in the Toronto office the network will deliver digits 4167632221 Norstar will route the call using the last four digits 2221 Norstar Configuration Toronto Hardware C...

Page 124: ...Public DestCode 9 Normal rte 002 Absorb ALL New York Hardware Card 1 PRI Protocol NI 2 Trk Line Data Line 245 Target line Rec d 6221 Line Access DN 6221 L245 Ring only Line pool access Line pool PRI A...

Page 125: ...DTI card PRI to use a Public protocol for incoming calls you need to program target lines to match the DID digit that is being received on the PRI interface set Dial Out to None select PRI A as the li...

Page 126: ...two way DID When configuring static DID with two way service the channels programmed as DID at the CO must be the lowest B channels on the PRI On your Norstar system the BchanSeq mode must be set to d...

Page 127: ...o be delivered and transferred with optimum efficiency If you also use a central voice mail system or central Auto Attendant system off the Meridian MCDN provides system wide Auto Attendant features a...

Page 128: ...m the attendant console on the Meridian system can use system wide call parking camp on and break in features if you have trunk route optimization TRO turned on the system optimizes call routing of re...

Page 129: ...en nodes A and C Nodes A and C are also connected to the local public network Tandem network This configuration allows both local network users and remote users on the public network to access the rem...

Page 130: ...nation Description Node A Node A User in Calgary dials 761 xxxx number Incoming interface Public DN type Public Node A receives the call and identifies it as terminating locally Uses target line to ro...

Page 131: ...call and identifies it as terminating locally Uses target line to route call Incoming interface Private Destination Local target line Node A Node C User in Calgary dials a 761 xxxx number which is ans...

Page 132: ...l to D Incoming interface Private Destination Remote node Node D receives the call and identifies it as terminating locally Uses target line to route call Incoming interface Private Destination Local...

Page 133: ...rcom DN type public Destination Remote PSTN Node C receives the call and identifies it as being for the public network Node C routes the call over the local public network Incoming interface Private D...

Page 134: ...ng interface Private Destination Local target line Node B Node C User on Node B dials a private DN for a user on C DN type Private Node B recognizes it as being the responsibility of Node A and routes...

Page 135: ...ce Private Destination Remote node Node D receives the call and identifies it as terminating locally Uses target line to route call Incoming interface Private Destination Local target line Node B Node...

Page 136: ...s are collected before being dialed out Node A Destination Code Table external termination Node B to Node F continued Node D receives it and identifies it as being for F Uses the private trunk to rout...

Page 137: ...ode C 0 396 Node F Route Absorb length Destination code Public DNs 3 Node B 0 91613764 Node D 3 Node B 0 91613766 Node F 4 PSTN 1 9161376 not internal network 4 PSTN 1 916137 not internal network 4 PS...

Page 138: ...if you are using a Norstar to support your central voice mail or call attendant you must use a CDP dialing plan The MCDN protocol provides additional features that support the central voice mail Auto...

Page 139: ...made by dialing a four digit private network DN For example if a user in the west end branch wishes to call a user in the east end branch within the private network they dial 6221 Private networking...

Page 140: ...Target line Rec d 2221 Line Access DN 2221 L245 Ring only Line pool access Line pool PRI A To Head Office Routing Service Route 001 DialOut No numbr Use Pool PRI A DN type Private DestCode 4 Normal r...

Page 141: ...Rec d 6221 Line Access DN 6221 L245 Ring only Line pool access Line pool PRI A To Head Office Routing Service Route 001 DialOut No numbr Use Pool PRI A DN type Private DestCode 4 Normal rte 001 Absor...

Page 142: ...e extra leading digit Essentially the eight pre configured entries are modified to include a leading 9 in the prefix digits and the length value for each entry is increased by one The new entries are...

Page 143: ...is the timing master for the private network PRI connections Meridian M1 uses descending mode for PRI B channel selection The Meridian M1 must recognize calls dialed to 2xxx and 6xxx numbers and route...

Page 144: ...strings for internal and external calls For this type of network the DNs need to be the same length but they do not have to be unique to the entire network If your network is connected to a Meridian...

Page 145: ...to another site within the network 244 6 668 2222 244 1111 668 2222 Calling within the node 496 2229 1111 2229 Calling the public network 244 9 599 9999 613 763 1111 OLI Public DN 599 9999 LOC This c...

Page 146: ...Line 245 Target line Rec d 1111 Line Access DN 1111 L245 Ring only Line pool access Line pool PRI A Dialing Plan Private UDP PrivNetID 1 Loc Code 244 Priv DN len 7 To C Routing Service Route 001 DialO...

Page 147: ...Codes PrivAccCode 9 From B Hardware Card 1 PRI Protocol SL 1 BchanSeq Ascend ClockSrc Primary Trk Line Data Line 245 Target line Rec d 2229 Line Access DN 2229 L245 Ring only Line pool access Line po...

Page 148: ...Routing Service DestCode 2 Normal rte 001 Absorb 0 Access Codes PrivAccCode 2 To Public Network Routing Service Route 002 DialOut No numbr Use Pool PRI A DN type Public DestCode 9 Normal rte 002 Absor...

Page 149: ...node 2229 2111 2229 Calling the public network 9 599 9999 613 763 1111 OLI Public DN 599 9999 Public Access Code out to PSTN From A Hardware Card 1 PRI Protocol SL 1 BchanSeq Ascend ClockSrc Primary T...

Page 150: ...e Pool PRI A DN type Public DestCode 9 Normal rte 002 Absorb 0 From B Hardware Card 1 PRI Protocol SL 1 BchanSeq Ascend ClockSrc Primary Trk Line Data Line 245 Target line Rec d 2229 Line Access DN 22...

Page 151: ...ll redirection and trunking functions as shown in the table below To A Routing Service DestCode 2 Normal rte 001 Absorb 0 To Public Network Routing Service Route 002 DialOut No numbr Use Pool PRI A DN...

Page 152: ...automatically redirect calls from within a Norstar system to the Meridian Mail system which resides outside the Norstar system on a Meridian 1 or another Norstar The figure below shows an example of t...

Page 153: ...ay 96 LD 96 REQ CHG TYPE DIS DCH Disable the loop Overlay 60 LD 60 REQ CHG TYPE DISL slot number Program the D channel Overlay 17 LD 17 REQ CHG TYPE ADAN ADAN CHG DCH slot number Keep pressing enter u...

Page 154: ...d into the transit PBX in a range from 0 to 31 If the call setup counter is higher than the PBX value the call will be blocked at the PBX and cleared back to the network This prevents calls from creat...

Page 155: ...idian configurations The following settings are required on the Meridian system using LD15 REQ CHG TYPE CDB Net_DATA Yes CUST 0 ISDN Yes RCNT 5 PSTN No TNDM 0 31 15 PCMC 0 31 15 SATD 0 5 1 Number plan...

Page 156: ...es This feature avoids the following situation A call originating from a Norstar system may be networked to a Meridian system which in turn is networked to another Meridian system which is the destina...

Page 157: ...configuration 1 With the display showing System prgming press until the display shows NetworkServices 2 Press until MCDN displays 3 Press NetwkICCL displays 4 Press until TRO Y displays M1 TRO set to...

Page 158: ...ature does not activate if TRO is set to yes Norstar configuration 1 With the display showing System prgming press until the display shows NetworkServices 2 Press until MCDN displays 3 Press NetwkICCL...

Page 159: ...e solid line shows Telephone A calling Telephone B and being transferred over an additional PRI line to Telephone C With TAT active the same call is transferred to Telephone C over the same PRI line t...

Page 160: ...features have the same functions as Camp on and Priority calls within each Norstar system MCDN camp on and break in from M1 can access all network telephones connected to the centralized voice mail s...

Page 161: ...ase 19 or greater Meridian 1 requires the network ID of the Norstar system which is defined under Dialing Plan Private Network This is a number between 1 and 27 and is defined by the Meridian system a...

Page 162: ...sage Center 1 set to DES code plus M1 voice mail DN RCAP set to MWI and ND2 RLS ID set to 25 Lines Telco features choose Voice message Center 1 Terminals Sets Telco features assign target line for eac...

Page 163: ...ll choose to reject the call using F814 indicate Do Not Disturb using F85 The diagram below demonstrates the call path for a Meridian attendant to camp a call on a telephone in the Norstar system Camp...

Page 164: ...ll on the target telephone DND busy is turned on although the attendant can override a busy signal if it is turned off by pressing the BKI key Prime set is also busy with no free key and with DND turn...

Page 165: ...s to the conversation You can set a level of priority that will determine if a telephone will allow an attendant to break in This is referred to as setting the Intrusion level How the intrusion hierar...

Page 166: ...t lvl 7 Press CHANGE to select None Low Med or High Central voice mail and Auto Attendant with Norstar You can use Norstar voice mail NVM and Auto Attendant running on a Norstar Application module NAM...

Page 167: ...ntralized Voice Mail System This addendum includes details about voice mail configuration as well as the Norstar Modular ICS configuration that is included in the following sections Local system To se...

Page 168: ...r the DN for the voice mail system 14 Exit programming Remote system On the nodes that are not directly connected to the central voice mail system you need to use the Telco Features headings to identi...

Page 169: ...e Assign 7 Press The prompt displays Show line 8 Enter the line number that connects to the system for the central voice mail system 9 Press The prompt displays Caller ID Set 10 Press until the prompt...

Page 170: ...nodes of the system use the remote access codes which are similar to the codes they would use if the central voice mail system was the Meridian based system Note Meridian mail and Norstar voice mail...

Page 171: ...ompt displays PrivNetID 8 Enter the private network ID for your system Assigning PNIs for adjacent nodes 1 After you enter your password press until the prompt displays Hardware 2 Press The prompt dis...

Page 172: ...2 Enter the DN number for the Auto Attendant 3 Press The prompt displays Line access 4 Press The prompt displays Line assignment 5 Enter the target line number for the Auto Attendant system 6 Press CH...

Page 173: ...ss The prompt displays Use 5 Press CHANGE to until you reach Routing tbl 6 Press The prompt displays Tel 7 Enter the number to access the external Auto Attendant system Set Telco features for the CAA...

Page 174: ...level then press until the prompt displays Lines 2 Press The prompt displays Show line 3 Enter the target line number for the voice mail system 4 Press The prompt displays Trunk line data 5 Press unt...

Page 175: ...llowing parameters Set Redirected DN to Yes Under the F983 AA prompt set ANS Y for the voice mail DN assigned target line Under F983 dial 77 and set External init as Y From the CVM CAA lines use the d...

Page 176: ...important to network access are described Public network The calls described in this section all originate from the public network Callers dial in using a public DN into the system Call one or more No...

Page 177: ...hington He dials a telephone number that maps onto the DISA DN enters a Class of Service COS password then dials a line pool access code to select a tie line to Washington Using tie lines Target line...

Page 178: ...s Incoming trunk Trk Line Data Line 049 DID Access codes DISA DN 5321 Rec d length Rec d length four digits three to seven digits but must match number of digits sent by central office Outgoing trunk...

Page 179: ...ls the long distance number Using DID to dial long distance Hardware ICS a Trunk Module with a DID Trunk Cartridge or DTI with several DID lines Incoming trunk Trk Line Data Line 049 DID Access codes...

Page 180: ...line is selected the production supervisor dials the digits that will map onto the target line of the manager in Dallas Calling from a Norstar to a remote PBX Hardware ICS a Trunk Module with an E M...

Page 181: ...one incoming line or a DTI with four E M lines Rec d length Rec d length four digits can be from three to seven digits but must match number sent by central office Incoming trunk Trk Line Data Line 0...

Page 182: ...te PSTN Hardware ICS a Trunk Module with an E M DISA Trunk Cartridge or DTI with an E M line Incoming trunk Trk Line Data Line 049 Ans mode E M Auto Under Lines Restrictions and Remote access Define r...

Page 183: ...ppearance on the telephone of the Oregon sales manager Using private E M trunks for remote calls Hardware for both systems ICS a Trunk Module with an E M DISA Trunk Cartridge or a DTI with an E M line...

Page 184: ...ardware ICS an E M DISA Trunk Cartridge if the incoming trunk is E M or a DID Trunk Cartridge if the incoming trunk is DID or a DTI with one E M line or one DID line Tips Any line appearance on a tele...

Page 185: ...mode OR Line 049 OR Line 053 Ans mode Rec d for target line 232 Loop Super Auto DID E M Auto 4321 Rec d length Rec d length four digits can be from three to seven digits but must match number of digit...

Page 186: ...the features under Network Features ETSI Network Call Diversion Norstar Network Call Diversion NCD is a network function that allows forwarding and redirection of calls outside the Norstar network wh...

Page 187: ...ystem prgrming 2 Press The display shows Hunt groups 3 Press until the display shows Network Services 4 Press The display shows Netwrk Redirection N 5 Press CHANGE and set to Y yes Feature description...

Page 188: ...Terminals Extns Capabilities Note Any other programming applied to specific lines and extensions take precedence for example Restrictions extns under Terminals Extns NCD is used as long as the affecte...

Page 189: ...ar Plus System Administration Guide Programming Extensions The User Interface for programming NCD is the same as for ECF Different types of Call Forward are available depending on the extension being...

Page 190: ...ot see the diverting party DN Malicious caller identification MCID The MCID feature allows you to use to have call information recorded on the central office system for an incoming call on a specific...

Page 191: ...onality on your system you must turn the feature on in Network Services 1 Press until the display reads System prgrming 2 Press The display shows Hunt groups 3 Press until the display shows Network Se...

Page 192: ...192 ETSI MCDN and Network features Modular ICS 7 1 Installer Guide N0130943 02...

Page 193: ...l business applications Video conferencing and video telephony Video conferencing offers instant visual and audio contact between distant parties using either studio based or desktop ISDN terminals De...

Page 194: ...ss local area networks LANs Leased line backup Essential backup for leased lines can be provided using ISDN as required rather than duplicating costly permanent leased lines LAN to LAN bridging Local...

Page 195: ...ersonnel and users the ICS must be connected to an outlet with a third wire ground In addition all unused slots should have filler faceplates installed and the doors should be in place at the completi...

Page 196: ...nt Refer to Installation on page 227 Initial configuration Turn on the equipment and do the following procedures within 10 minutes If you change the defaults note the changes in the Programming record...

Page 197: ...ation System ICS Modular ICS ROM software cartridge Modular ICS NVRAM cartridge Trunk Cartridge s for the ICS Services Cartridge one required for T1 PRI or BRI two required for busy sites or a Combina...

Page 198: ...r a Combination Fiber 6 port Services Cartridge in the ICS you can add Trunk Modules Station Modules Integrated Data Modules or a combination of modules to increase your system capacity Your Norstar s...

Page 199: ...Networks Digital Mobility base station Nortel Networks Digital Mobility repeaters Nortel Networks Digital Mobility phones 74XX and Nortel Networks Digital Mobility external antennas for the repeaters...

Page 200: ...9 mm 3 4 in thick wooden backboard Location requirements minimum distance of 4 m 13 ft from equipment such as photocopiers electrical motors and other equipment that can produce electromagnetic radio...

Page 201: ...ft min 100 mm 4 in between bottom of trough and floor or other object that might block air flow Mount well above the floor to prevent water damage min 150 mm 5 in min 100 mm 4 in between bottom of tr...

Page 202: ...a third wire safety ground to provide shock protection and avoid electromagnetic interference dedicated 110 V AC nominal 50 60 Hz 15 A minimum service with a third wire safety ground Risk of electric...

Page 203: ...ach Trunk Module The following table shows you the line capacity of each Trunk Cartridge You can install different types of Trunk Cartridges together in the same Trunk Module When mixing Trunk Cartrid...

Page 204: ...ass 2 power source that is UL listed and CSA certified no bridge taps ISDN S reference point S Loop no longer than 1000 m 3 200 ft for point to point no longer than 450 m 1 475 ft on a point to multip...

Page 205: ...the ISDN U reference point U loop should conform to ANSI T1 601 Verify lightning protectors Check the lightning protectors at the cable entry point to the building with special attention to the groun...

Page 206: ...Device External music source Auxiliary ringer External paging equipment Station Auxiliary Power Supply and T7316E 5 OKIMs Digital phones not shown M series 7000 and 7406 Digital phones Digital Mobilit...

Page 207: ...oftware release before making your hardware upgrades Ensure that you power up the system after the new software has been installed but before any new hardware is added Upgrading in this order maintain...

Page 208: ...ed so any log information can be recorded first A loss of UTAM information occurs when upgrading US MICS XC systems UTAM Recovery Codes are required If you are upgrading the system to include Companio...

Page 209: ...e current 0X32 ICS Integrated Communication System and then program the system MICS 7 0 Insert MICS CS ROM cartridge with appropriate software load All old programming is maintained when upgrading fro...

Page 210: ...h cards These cards contain the system software and accommodate future system memory requirements and software downloading Upgrade systems previous to MICS 6 1 to 7 1 using the upgrade tool To maintai...

Page 211: ...S software prior to version 6 1 and you do not use the appropriate upgrade tools before you insert the ICS version 7 1 software cartridge the upgrade will not complete and all the sets connected to th...

Page 212: ...4 Remove the power to the ICS and all associated modules Disconnecting the power ensures protection for electronic components and that the data stored in the feature cartridge will not be corrupted 5...

Page 213: ...tion for a list of alarms and events Using the upgrade tool to upgrade to version 6 1 Use the 6 1 upgrade cartridge from the tool kit to upgrade from MICS versions 4 1 to 6 1 inclusive 1 Confirm that...

Page 214: ...rderable kit containing the MICS 7 1 software CS ROM cartridge and a documentation CD To upgrade from a system running 6 1 6 1 MR software 1 Confirm that the 7 1 software cartridge in the is the corre...

Page 215: ...7 1 mini to XC 7 1 midi 1 Install XC 7 1 ROM software cartridge 2 Install two port Expansion Cartridge in slot 2 3 Connect trunk modules beginning at port 4 and station modules beginning at port 3 MIC...

Page 216: ...maxi to XC 7 1 maxi Install XC 7 1 ROM software cartridge MICS 7 1 maxi to XC 7 1 mega 1 Install XC 7 1 ROM software cartridge 2 Replace two port Expansion Cartridge with two Combination 6 port fiber...

Page 217: ...Planning the installation 217 N0130943 02 Modular ICS 7 1 Installer Guide Slots on ICS 1 2 3 4 ICS Feature Cartridge Slot Feature cartridge slot ICS...

Page 218: ...er Trunk and or Station Modules with the new modules that have fiber connectors and use a new fiber Expansion Cartridge in the ICS You can reuse your old Trunk Cartridges in the new Trunk Module with...

Page 219: ...ther module 3 or 4 on a midi system On the maxi system the card can only be installed in module 7 or 8 One DTI card requires the entire module resources so it is installed in the first slot of the mod...

Page 220: ...pgrading your old KSU 8X24 and adding digital T1 trunks to your new system 0X32 ICS 1 Verify your system programming and update your Programming Record 2 Follow the procedures outlined in Installation...

Page 221: ...lowing the procedures in the Installation on page 227 9 If your system includes Trunk Modules and or Station Modules with DS 30 copper connectors install a compatible Expansion Cartridge with copper c...

Page 222: ...cating the ferrite bead Ferrite bead required to meet EMI requirements When using a copper Expansion Cartridge you must install the ferrite bead on the ICS power cord to ensure that the product contin...

Page 223: ...Installation on page 227 You cannot reuse your original 50 pin connector for external lines and auxiliary equipment because the pin outs have changed unless connections are rewired DNs on Station Mod...

Page 224: ...ious to 6 0 you will need to note the line changes and make the programming adjustments Note Line numbering varies depending on the profile you choose for your system which type of trunk module you ar...

Page 225: ...epend on the busy situation of its members the ring call distribution pattern can be programmed to determine who receives what call and in what order an overflow position can be programmed to another...

Page 226: ...ows businesses such as hotels to monitor and set room conditions and status and to program alarms from both an administrative telephone and individual room telephones Hospitality features allow the fo...

Page 227: ...and users the ICS must be connected to an outlet with a third wire ground In addition all unused slots should have filler faceplates installed and the doors should be in place at the completion of any...

Page 228: ...ment install power bars as required mount the distribution panel complete the wiring install the fiber cables install the emergency telephone s install the telephones power up the system connect the c...

Page 229: ...quipment damage observe the following precautions when installing telephone equipment Always disconnect telecommunication network connectors before disconnecting the AC power plug Never connect the ce...

Page 230: ...ng an NT1 To test the ISDN BRI connection 1 Connect ISDN terminal equipment TE that conforms to Bellcore standard to your central office ISDN jack or NT1 U interface TE can connect directly to the cen...

Page 231: ...es USA MICS XC 7 1 CDA MICS XC 7 1 NA MICS 7 1 NVRAM Cartridge Slot Services Cartridge 1 Fiber Expansion Cartridge 2 port 2 Fiber Expansion Cartridge 6 port 1 or 2 see note below Combination Fiber 6 p...

Page 232: ...module The Loop Start Trunk Cartridge supports loop start external lines The E M Trunk Cartridge supports E M lines and provides direct inward system access DISA The DID Trunk Cartridge supports direc...

Page 233: ...CS 7 1 Installer Guide Mounting the modules Attach bracket to secure surface Do not screw bracket directly to drywall Use the two inner screw holes on the bracket faa C100 Controller Trunk Module 19mm...

Page 234: ...10 round head wood screws through the inner pair of holes The other two holes are optional 4 Slide the module down onto the center bracket flange Line up the notches on the far side of the bracket to...

Page 235: ...a system with digital or BRI lines Two Combination Fiber 6 port Services Cartridge are supported on a mega configuration using both ICS slots 1 and 2 When expanding beyond 6 ports it is recommended tw...

Page 236: ...can only reside in certain trunk modules In a midi system the cards must be in trunk modules 3 or 4 for a maxi or mega system the cards must be in trunk modules 7 or 8 The cards can reside in the ICS...

Page 237: ...Installing the ROM Software Cartridge 237 N0130943 02 Modular ICS 7 1 Installer Guide Installing the ROM Software Cartridge NVRAM cartridge MICS NVRAM cartridge MICS ROM software cartridge...

Page 238: ...238 Installing the ROM Software Cartridge Modular ICS 7 1 Installer Guide N0130943 02 MICS ROM software cartridge Side view End view Insert this end into the ICS...

Page 239: ...tant to center and close the two clips on the cartridge simultaneously otherwise the cartridge may become misaligned in its slot or with its connector If improperly inserted the connector will be dama...

Page 240: ...resistors on BRI ST Cards The standard ISDN user network interface wiring requires terminating resistors at each end of the loop for point to point operation This ensures correct timing of the signal...

Page 241: ...installed on both the receive and transmit jumpers for the loop Refer to the illustration above The jumpers are numbered top to bottom but the loops associated with each pair of jumpers does not follo...

Page 242: ...iber cables Order of connection In order to keep the default port and telephone numbering Connect Trunk Modules to the Expansion Cartridge beginning at the top and working down Connect Station Modules...

Page 243: ...r Guide ASM cable connections The cable trough can accommodate two fibre cable spools Either slot may be used The ASM has three connectors two fibre cable links and a 25 pair pin connector Refer to th...

Page 244: ...n the first ASM 2 Connect jack 1 on the third ASM to the next available fibre cable link on the ICS 3 The fourth module is connected to the third and so on 4 Each fibre cable link can support two ASMs...

Page 245: ...g at the top port 8 and working down Station Modules should be connected beginning at the bottom port 3 and working up On a fully expanded 14 port mega system connect Trunk Modules beginning at the to...

Page 246: ...246 Inserting a cartridge Modular ICS 7 1 Installer Guide N0130943 02 Six port Expansion Cartridge SM3 SM4 SM5 SM6 ICS modules 1 and 2 TM8 SM7 ICS modules 1 and 2 TM8 SM3 SM4 SM5 SM6 SM7...

Page 247: ...Inserting a cartridge 247 N0130943 02 Modular ICS 7 1 Installer Guide Twelve port Expansion Cartridge SM3 SM4 SM5 SM6 ICS modules 1 and 2 TM8 TM7 To AC outlet SM14 SM13 SM12 SM11 SM10 SM9...

Page 248: ...provided for the installation Secure the fiber cable spool in the ICS cable trough Ensure that bends in the cable are no tighter than 100 mm 4 in in diameter When using cable ties bundle fiber cables...

Page 249: ...249 N0130943 02 Modular ICS 7 1 Installer Guide Fiber cable management system C100 Controller 38 mm 1 1 2 in wood screws Spacer 90 Fiber cable guide Label Fiber Cable Guide Label Spacer Fiber Cable Gu...

Page 250: ...able Management System Fiber Comb one per system The Fiber Comb is installed using an adhesive back on the ICS below the fiber expansion cartridges The Fiber Comb keeps the fiber cable in place and pr...

Page 251: ...cent module The Spacer provides a 2 6 cm 1 in space between modules and the ICS Fiber Spool Holder six per system Replaces the trough shelf in modules requiring additional fiber spools Install the spo...

Page 252: ...staller Guide N0130943 02 Using the fiber spool Fiber Cable alternate routing Amphenol Cable Fiber Cable Fiber Spool Amphenol Cable alternate routing Fiber cable Amphenol cable alternate routing Amphe...

Page 253: ...lar ICS 7 1 Installer Guide Making fiber connections MICS XC system Fiber Cable Fiber Spool Fiber Cable alternate routing Fiber Comb 6 port Expansion Cartridge 6 port Expansion cabinet Fiber cable Fib...

Page 254: ...iber cable management system Modular ICS 7 1 Installer Guide N0130943 02 Routing fiber cables 6 port Expansion Cartridge Fiber cable guide Upward routed fiber cable Downward routed fiber cable loose c...

Page 255: ...Ps install the four wire cable that comes with the SAP for each instance this is required 4 Cross connect the ICS telephone and auxiliary equipment wiring 5 Connect the Station Module telephone wiring...

Page 256: ...ou disable the internal CSU you can connect the DTI to an external CSU or multiplexer The DTI does not provide the DC connection required for through fed repeaters If through fed repeaters are used on...

Page 257: ...cting an ICS with loop start lines Do not attach central office connections to the ICS or Modules until power is connected to the units 2 ICS extensions and auxiliary 3 ICS lines 25 pair 0 5 mm 24 AWG...

Page 258: ...8 Connecting the wiring Modular ICS 7 1 Installer Guide N0130943 02 Connecting the wiring for an ICS with T1 or PRI lines MICS XC system T1 lines from Central Office T1 or PRI lines from Central Offic...

Page 259: ...0943 02 Modular ICS 7 1 Installer Guide Connecting a module 25 pair 0 5 mm 24 AWG cables with female 50 pin connector Close velcro cable retainer Close velcro cable retainer 25 pair 0 5mm 24 AWG cable...

Page 260: ...number associated with that module For example The code 812 appearing as part of an error message for a Trunk Module indicates that the problem is with Expansion Cartridge port 8 and internal port 12...

Page 261: ...DN ports Mod 04 061 084 401 424 269 284 333 348 401 416 Mod 03 085 108 301 324 253 268 317 332 301 316 ICS 2 001 060 201 260 ICS 1 221 252 285 316 101 132 Module Lines Line ports B1 DN B2 DN DN ports...

Page 262: ...11 381 396 573 588 1101 1116 Mod 10 365 380 557 572 1001 1016 Mod 09 349 364 541 556 901 916 Mod 08 061 084 801 812 333 348 525 540 801 816 Mod 07 085 108 701 712 317 332 509 524 701 716 Mod 06 109 1...

Page 263: ...ith 12 even though they are on separate ports continued Port 3 is the bottom fiber cable port on both the two port and the six port Expansion Cartridge in slot 2 Port 9 is the bottom fiber cable port...

Page 264: ...Brown 109 T 9 9 Brown Red 109 R 9 29 229 2229 35 Red Slate 110 T 10 10 Slate Red 110 R 10 30 230 2230 36 Black Blue 111 T 11 11 Blue Black 111 R 11 31 231 2231 37 Black Orange 112 T 12 12 Orange Blac...

Page 265: ...own Violet 124 R 24 44 244 2244 50 Violet Slate no connection 25 Slate Violet no connection Pin Wire color Port Service Telephones ICS Default DN 26 White Blue 125 T 25 1 Blue White 125 R 25 45 245 22...

Page 266: ...age 42 Yellow Orange T Music 17 Orange Yellow R Music 43 Yellow Green reserved 18 Green Yellow reserved 44 Yellow Brown Make Auxiliary ringer 1 19 Brown Yellow Common Auxiliary ringer 1 45 Yellow Slat...

Page 267: ...te White 203 R 3 31 Red Blue 204 T 4 6 Blue Red 204 R 4 32 Red Orange 7 Orange Red 33 Red Green 8 Green Red 34 Red Brown 225 T 31 9 Brown Red 225 R 31 35 Red Slate 226 T 32 10 Slate Red 226 R 32 36 Bl...

Page 268: ...olet Brown 24 Brown Violet 50 Violet Slate 25 Slate Violet Pin Wire color Port Service Line 26 White Blue 201 T 1 1 Blue White 201 R 1 27 White Orange 202 T 2 2 Orange White 202 R 2 28 White Green 3 G...

Page 269: ...a BRI card may be automatically assigned lines or you can assign one or more ISDN DNs under 12 Orange Black 38 Black Green 233 T 33 13 Green Black 233 R 33 39 Black Brown 234 T 34 14 Brown Black 234...

Page 270: ...1 Rx 001 002 Assigned DN 28 White Green 202 Tx 003 004 Assigned DN 3 Green White 202 Tx 003 004 Assigned DN 29 White Brown 202 Rx 003 004 Assigned DN 4 Brown White 202 Rx 003 004 Assigned DN 30 White...

Page 271: ...Blue 21 Blue Violet 47 Violet Orange 22 Orange Violet 48 Violet Green 23 Green Violet 49 Violet Brown 24 Brown Violet 50 Violet Slate 25 Slate Violet ICS ST Interface Cards wiring profile 2 Pin Wire c...

Page 272: ...Assigned DN 12 Orange Black 232 Rx 033 034 Assigned DN 38 Black Green 233 Tx 035 036 Assigned DN 13 Green Black 233 Tx 035 036 Assigned DN 39 Black Brown 233 Rx 035 036 Assigned DN 14 Brown Black 233...

Page 273: ...ed DN 31 Red Blue 204 T 007 008 Assigned DN 6 Blue Red 204 R 007 008 Assigned DN 32 Red Orange 7 Orange Red 33 Red Green 8 Green Red 34 Red Brown 225 T 031 032 Assigned DN 9 Brown Red 225 R 031 032 As...

Page 274: ...page 260 17 Orange Yellow 43 Yellow Green 18 Green Yellow 44 Yellow Brown 19 Brown Yellow 45 Yellow Slate 20 Slate Yellow 46 Violet Blue 21 Blue Violet 47 Violet Orange 22 Orange Violet 48 Violet Gre...

Page 275: ...1 Red Blue 204 T 007 008 Assigned DN 6 Blue Red 204 R 007 008 Assigned DN 32 Red Orange 7 Orange Red 33 Red Green 8 Green Red 34 Red Brown 231 T 031 032 Assigned DN 9 Brown Red 231 R 031 032 Assigned...

Page 276: ...ion about the NT1 Wiring for T network connection 45 Yellow Slate 20 Slate Yellow 46 Violet Blue 21 Blue Violet 47 Violet Orange 22 Orange Violet 48 Violet Green 23 Green Violet 49 Violet Brown 24 Bro...

Page 277: ...jack for connections between the ICS NT and the network The following illustration shows the pin arrangement for a Bellcore standard ISDN plug and jack Other pin arrangements are possible Jack and plu...

Page 278: ...m PSTN 2 Rx Tip Rx from PSTN 3 Rx cable shield optional 4 Tx Ring Tx to PSTN 5 Tx Tip Tx to PSTN 6 Tx cable shield optional 7 8 no connection Norstar ICS T1 or PRI service provider Norstar ICS CSU to...

Page 279: ...8 8 Green Red X08 R 8 34 Red Brown X09 T 9 9 Brown Red X09 R 9 35 Red Slate X10 T 10 10 Slate Red X10 R 10 36 Black Blue X11 T 11 11 Blue Black X11 R 11 37 Black Orange X12 T 12 12 Orange Black X12 R...

Page 280: ...ital system telephones 21 Blue Violet no connection 47 Violet Orange no connection 22 Orange Violet no connection 48 Violet Green no connection 23 Green Violet no connection 49 Violet Brown no connect...

Page 281: ...3 42 Yellow Orange X09 T 9 17 Orange Yellow X09 R 9 43 Yellow Green X10 T 10 18 Green Yellow X10 R 10 44 Yellow Brown No connection 19 Brown Yellow No connection 45 Yellow Slate No connection 20 Slate...

Page 282: ...BRI or Loop Start Trunk Cartridges it is important to cross connect the wiring for each type of TC to a separate distribution block To verify the operation of the Norstar E M cards and the target lin...

Page 283: ...lack X06 R 6 39 Black Brown X06 T1 6 14 Brown Black X06 R1 6 40 Black Slate X06 E 6 15 Slate Black X06 SG 6 41 Yellow Blue X06 M 6 16 Blue Yellow X06 SB 6 Slot 3 42 Yellow Orange X09 T 9 17 Orange Yel...

Page 284: ...Red Green No connection 8 Green Red No connection Slot 2 34 Red Brown X05 T 5 9 Brown Red X05 R 5 35 Red Slate X06 T 6 10 Slate Red X06 R 6 36 Black Blue No connection 11 Blue Black No connection 37 B...

Page 285: ...to a customer controlled recorded announcement routed to a dial prompt This equipment is designed to return supervisory signals on all DID calls forwarded through the system back to the PSTN within 20...

Page 286: ...eport power loss or malfunction of the DID Trunk Cartridge is not supported by all carriers For carriers or installations which do not use CCI signaling the CCI and ET connections are treated as not c...

Page 287: ...05 006 Assigned DN 32 Red Orange X04 Tx 007 008 Assigned DN 7 Orange Red X04 Tx 007 008 Assigned DN 33 Red Green X04 Rx 007 008 Assigned DN 8 Green Red X04 Rx 007 008 Assigned DN Slot 2 34 Red Brown X...

Page 288: ...7 Violet Orange X11 Rx 021 022 Assigned DN 22 Orange Violet X11 Rx 021 022 Assigned DN 48 Violet Green X12 Tx 023 024 Assigned DN 23 Green Violet X12 Tx 023 024 Assigned DN 49 Violet Brown X12 Rx 023...

Page 289: ...igned DN 39 Black Brown X08 T 015 016 Assigned DN 14 Brown Black X08 R 015 016 Assigned DN 40 Black Slate 15 Slate Black 41 Yellow Blue 16 Blue Yellow Slot 3 42 Yellow Orange X09 T 017 018 Assigned DN...

Page 290: ...290 Modular ICS 7 1 Installer Guide N0130943 02...

Page 291: ...50 pin distribution block for the ICS or Trunk Module external lines Refer to Wiring charts on page 260 for the pin numbers 2 Connect a single line telephone 500 2500 to the modular jack 3 Prepare to...

Page 292: ...phone connections on the Trunk Module will not work if there is an E M DISA a BRI ST or BRI U card or a DID Trunk Cartridge in the first slot of the Trunk Module The emergency telephone connections on...

Page 293: ...isconnected system telephone before connecting a new telephone into the vacated jack This allows the moved telephone to retain the programmed settings If a new telephone is plugged into the vacated ja...

Page 294: ...inal equipment TE is plugged into a jack connected to Norstar wiring The pin connections for the jack and plug are shown in the following charts S or T wiring for terminal equipment Pin jack or plug N...

Page 295: ...s 10 m 30 ft Refer to S reference point on page 67 and T reference points on page 68 in the Welcome to ISDN chapter for information about wiring arrangements for ISDN terminal equipment TE on an S or...

Page 296: ...d power supply unit See ANSI T1 601 1992 Annex H or the documentation that comes with your TE for more information Jack and plug pin numbering Pin jack or plug Norstar connection for jack Equipment co...

Page 297: ...e manufacturer 2 Connect the auxiliary ring generator to the 50 pin distribution block as shown in the wiring charts The pins in this chart provide a control contact They do not provide ring current o...

Page 298: ...tribution block as shown in the wiring charts 2 Adjust the volume of the music source to a comfortable level by activating Background Music and adjusting the volume at the music source External music...

Page 299: ...facturer 2 Connect the paging system audio input to the 50 pin distribution block as shown in the wiring charts 3 Connect the paging system relay to the 50 pin distribution block as shown in the wirin...

Page 300: ...e lower shelf of the cable trough and out through the bottom of the ICS cable trough 4 Route the ICS power cord through the bottom of the ICS cable trough 5 Connect each power cord to an electrical ou...

Page 301: ...ystem is initialized and the telephone displays read Jan 1 1 00 am you have 15 minutes in which to perform Profile Dialpad and Startup programming After 15 minutes access to Startup programming is den...

Page 302: ...y be lost If the Norstar system suffers a power failure or the system is manually restarted Call Log information is not saved Notify users if a system restart is planned so any log information can be...

Page 303: ...as a SysCoord password The SysCoord password should only be used by individuals who are capable of programming the Norstar ICS Further this level of access should only be distributed to System Coordin...

Page 304: ...sis for your system programming including networking features It also allows you to view these settings and change them as required for your system requirements System Coordinator Plus password provid...

Page 305: ...ep by step programming instructions in the Getting Started section of the Modular ICS 7 1 System Coordinator Guide before attempting other programming Profile Dialpad and Startup programming Profile 7...

Page 306: ...eys Name Hunt groups Hardware User prefernces Change DNs Cards on KSU Restrictions Featr settings Mod 03 Mod 14 depending on type of system Telco features Direct dial Lines CAP KIM assignment Maintena...

Page 307: ...lable with MICS XC software These headings provide programming access for the Companion wireless setup System Coordinator programming Entry code 266344 Default System Coordinator password 23646 Admin...

Page 308: ...8 Programming overview Modular ICS 7 1 Installer Guide N0130943 02 Default Basic password 22742 Set Model Dialing opt ns Button prgrming Language User speed dial Display cntrst Call log opt ns Ring Ty...

Page 309: ...for the model of telephone you use to help you understand where the programming navigation buttons are The table below shows the Digital phone button icons If you are programming with a Norstar legacy...

Page 310: ...ure The indicators on the display beside the buttons show which buttons are active at each programming step Press the appropriate button to move up or down through the Norstar programming menu The tab...

Page 311: ...ngs moves to a lower level in the hierarchy of headings and subheadings or begins programming for a heading or subheading moves backward at the same level in the hierarchy of headings and subheadings...

Page 312: ...programming Up to three display button messages may be available at any time Press the display button underneath the message for the function you want the system to perform The most common display but...

Page 313: ...or you must re enter the correct data In extreme situations you may have to restart the system and reload with your backup material To exit the configuration interface press The display briefly reads...

Page 314: ...ne dialpad The backspace display button may be used to edit the number A line number must always be entered as a three digit number Line numbers from 10 to 99 must be entered with a leading zero line...

Page 315: ...eferences The User Preferences feature allows you to program memory buttons speed dial codes and other settings for any telephone on the system For example an employee may want to have the Do Not Dist...

Page 316: ...tem administration programming system data of a telephone OR SYSTEM USER the system administration programming PLUS the programming for a particular telephone user data See the tables starting on page...

Page 317: ...s To copy to a group of telephones which are not part of a range follow the steps for making a single copy and keep entering new numbers at the Copy to display Depending on the activities going on in...

Page 318: ...p group Paging zone Paging Direct dial which set is reached by the D Dial digit Priority calling Hotline Auxiliary ringer Allow redirect Redirect ring ATA settings except Use ringback setting SWCA cal...

Page 319: ...mming by allowing you to review the settings Programming that can be reviewed User data that gets copied User data that is not copied if destination set type is the same as the source set type Languag...

Page 320: ...s Show set 2 Enter the internal number of the telephone you wish to review 3 Use BACK NEXT and SHOW to navigate through the settings 4 Press to exit Viewing the programming for a line To view line pro...

Page 321: ...y differ from this list Profile and Dialpad if required page 322 and page 326 Startup initializes system page 327 Software keys for PRI and MCDN if required page 493 Hardware starting on page 496 Line...

Page 322: ...ogramming If your system is in North America or you know that you want to run that profile you do not need to run this program Profile parameters Each market profile setting supports a different selec...

Page 323: ...ish Canadian French and Spanish The mu law companding law is used in this profile The off core DTI module also is supported for this profile Profile 2 This profile is for international systems that us...

Page 324: ...file is for countries who use NI ISDN protocol with mu law i e some areas in the Caribbean This profile also can support one off core DTI module Cards supported on core Cards supported off core Analog...

Page 325: ...file follow these steps 1 Enter the Profile access code from a programming set by pressing 7763453 2 Enter the password when prompted 266344 Region PROF1 displays 3 Press the key below CHANGE to scrol...

Page 326: ...two types of configurations are called CCITT and non CCITT The default is non CCITT where Q and Z are accessed through the dialpad button CCITT systems access these characters through the Q and Z dia...

Page 327: ...an 15 minutes after the Norstar system has been powered up If 15 minutes have elapsed since you powered up the system turn system power off and on and wait for the system to power up again 2 Enter the...

Page 328: ...emplate 2 Press CHANGE to choose the appropriate template Tips The Installer password shown is the default normally used for Startup For a system which has already been programmed the Installer passwo...

Page 329: ...and press OK The display shows the new range of DN numbers 4 Press to store the programming The display shows Applyng template This process takes a few minutes When it is complete the indicators begin...

Page 330: ...directory numbers in DN length in System prgrming each increase in length places the digit 2 in front of any existing DN For example if DN 3444 was increased to a length of 6 the new DN would be 22344...

Page 331: ...ou to create services such as night ringing routing and restrictions for making external calls Sys speed dial Allows you to create speed dial codes that can be used by any telephone in the system Pass...

Page 332: ...e the programming overlay over the buttons pointed to by the indicators Hardware Allows you to configure the Trunk Cartridges and BRI cards used by the system Maintenance Allows you to view diagnostic...

Page 333: ...By using a special password a system coordinator can see and change many but not all of the programming settings used by an installer In this guide programming that can only be changed by an installe...

Page 334: ...akes care of the day to day changes to the Norstar system but who is not interested in more advanced programming The default password is ADMIN 23646 There is also a Basic password that can be used to...

Page 335: ...ing for the telephone and apply it to another telephone a range of telephones or all the telephones on the system For more information about copying set programming refer to Copying telephone programm...

Page 336: ...d together and that are assigned multiple target lines can be set to allow ringing at all telephones simultaneously Broadcast ring Tip When you assign line access for BRI loops which have only one SPI...

Page 337: ...simultaneous DID calls as you have intercom keys When a trunk card is changed to PRI all existing line appearances for that card are automatically removed Telephones without line buttons telephones co...

Page 338: ...n general fixed data channel trunks are not assigned to telephones If assigned they are used for monitoring call usage You cannot assign a line that is private to another telephone Each line assigned...

Page 339: ...core DTI card on page 219 The four possible line pools are PRI A PRI B PRI C or PRI D Only PRI lines can belong to a PRI pool PRI lines cannot belong to Line Pools A through O All lines on a single D...

Page 340: ...and line pools appear PRI pools are not valid selections for a Prime line Tips An assigned prime line is not associated with the assignment of a prime telephone An external line must be assigned to th...

Page 341: ...n on programming Line type Trk Line Data Tips Each intercom button assigned during programming automatically appears on the telephone The buttons start with the lower right hand button or one button a...

Page 342: ...3 To assign additional Answer DNs press then enter the next Answer DN Answer DN notes Press SCAN to view the Answer DNs assigned to this telephone Telephones with memory buttons Every Answer DN assign...

Page 343: ...ill not alert A private line does not generate alerting at an Answer DN OLI Some ISDN devices may require the network Called Number digits called the outgoing line identification OLI to be able to acc...

Page 344: ...work DN the OLI number appears on the telephone you are calling If an outgoing call is made using a SPID and line that are not associated with the Network DN number used as the OLI number the network...

Page 345: ...er of rings before an unanswered call is forwarded 2 3 4 6 10 Fwd on busy Redirect all incoming calls when this telephone is busy with another call Enter DN None DND on Busy Select whether an incoming...

Page 346: ...uting tabl Aux ringer Select whether an auxiliary ringer if installed will ring for incoming calls at this telephone Y N Allow redirect Select whether to allow this telephone to redirect its lines Y N...

Page 347: ...ects from an ATA over PRI BRI lines Telephon Modem Intrusion Protect lvl Determine the level of access this telephone will have to allow the user to break into calls on other telephones in the system...

Page 348: ...uttons with internal and external autodialers and or programmed feature keys User speed dial Allows you to program user speed dialers No defaults speed dial codes 256 to 279 Call log opt ns Allows you...

Page 349: ...formation about copying set programming see Copying telephone programming on page 316 Filters Restriction filters group call restrictions and overrides in packages that allow you to make restriction a...

Page 350: ...ress to see the first restriction in the filter The first four digits of the number that will be denied are included in the display The full number can be seen by pressing again 3 Use ADD the dialpad...

Page 351: ...sed with the North American dialing plan The dialing string 911 the number for emergency assistance in North America is included as both a restriction and an override in filter 01 This arrangement pre...

Page 352: ...emote restrn Tips Filter 00 cannot be changed Norstar can have up to 100 restriction filters 00 to 99 Each programmable filter can have up to 48 restrictions There is no limit on the number of overrid...

Page 353: ...COPY and the dialpad to copy restrictions and overrides from one filter to another Any restriction or override can be used in any number of filters Each time it is used it counts as one entry For exa...

Page 354: ...h of the six schedules Refer to Services on page 381 for more information about the schedules Use CHANGE and the dialpad to enter the number of the restriction filter to be assigned to the set for eac...

Page 355: ...ented from using Last Number Redial Press CHANGE to select the setting Y Yes or N No Allow saved no A telephone can be prevented from using Saved Number Redial Press CHANGE to select the setting Y Yes...

Page 356: ...different line set restriction for normal service and for each of six schedules Use CHANGE and the dialpad to enter the number of the filter to be assigned as the line set restriction for each schedul...

Page 357: ...If you subscribe to Call Display Caller ID services external calls are identified on the display of telephones which have been programmed to display CLID You may also have a message indicator from an...

Page 358: ...essage setting controls where the indicator shows up when there is a voice message waiting on a particular line The line must be assigned to appear on that telephone Press CHANGE to select the setting...

Page 359: ...HANGE to select the setting Name Numbr or Line Called ID Called ID allows you to see the extension number and name of the set being called on the display The Called ID set for target lines is the same...

Page 360: ...istribute the log space There is no log space assigned by default Tips There must be space available in the log pool in order for you to add space to a Call log The maximum number of spaces available...

Page 361: ...r they can be assigned specifically to one telephone There are also a number of ways that a telephone can be configured to access line pools and special lines like tie lines and private network lines...

Page 362: ...p start Analog Loop start Digital E M Analog DID Analog DID Digital Target lines PRI lines BRI ST BRI U2 BRI U4 Groundstart T1 E M Digital Fixed Trunk type Line type Dial mode Rec d If busy PrimeSet A...

Page 363: ...ge the Trunk Cartridge or BRI Card see Hardware on page 496 Tips In copying data from a physical trunk to a target line or the other way around only the data in common is copied For example copying a...

Page 364: ...is assigned to a line pool but is not assigned to any telephone that line is available only for outgoing calls for example PRI lines Enable Trunk Cartridges If you disabled any Trunk Cartridges to per...

Page 365: ...used for the first two line numbers on E M trunks Tips A telephone can be administered to search automatically for an idle line from several lines appearing on the telephone Assign a line pool as the...

Page 366: ...create a unified dialing plan by assigning lines to the same location to the same line pool on each of your systems For example if system A and system B each have tie lines to system C assign the tie...

Page 367: ...ne or if the call is forwarded to the prime set Busy tone only works for PRI and BRI trunks on target lines Programming is done in Trunk Line Data under Lines Press CHANGE to select one of these setti...

Page 368: ...ar user can select a line in use at another telephone to join an existing call The default setting is Privacy on so that nobody with a Norstar telephone can press a line appearance on their telephone...

Page 369: ...s as unsupervised Ans mode The Answer mode setting appears on the display during programming for loop start and BRI lines with a Trunk mode setting of Super for groundstart T1 lines and for E M lines...

Page 370: ...ks in a private network operating in auto answer mode The default Y Yes causes the system to expect a Class of Service password after it automatically answers a trunk Tips For loop start and E M lines...

Page 371: ...Y Yes or N No For more information about host signaling options refer to Modular ICS 7 1 System Coordinator Guide Aux ringer This setting allows you to turn the auxiliary ringer on or off An auxiliary...

Page 372: ...tween the ICS and the terminating switch and the terminating switch type When measuring the distance from ICS to CO and from ICS to PBX use 600 ohms as the termination resistance setting A loss of 4 d...

Page 373: ...O LongCO 3 dB 0 dB TIA EIA 464 Long 6 dB ICS to CO ShortPBX 0 dB 0 dB Short Short 2 dB ICS to PBX LongPBX 3 dB 0 dB TIA EIA 464 Long 2 dB ICS to PBX Tips This setting applies only to lines connected t...

Page 374: ...r This setting applies only to E M and DID lines For E M or DID lines connected to a DTI the setting only appears if Signal is WinkStart For lines connected to an E M or DID Trunk Cartridge the settin...

Page 375: ...n level 0dBm The value High induces 7 dB of loss in the receive path and 16 dB of loss in the transmit path Use it when the E M trunks are connected to facilities that present 7 dBm in the receive pat...

Page 376: ...the call with the highest priority DRP setting is the call that is presented TIPs External calls always have a higher priority than internal calls If the ring type is changed on a telephone after the...

Page 377: ...you want to define a ring pattern 7 Press and then until the display shows TrunkType PRI 8 Press until the display shows Dstnct ring NONE 9 Press CHANGE to toggle to the ring pattern number you want t...

Page 378: ...ne step as a single package You can make changes to restriction filters under both Terminals Sets and Lines Any changes will take effect for any telephone line or line on a telephone regardless of whe...

Page 379: ...te restriction for normal service and for each of six schedules Use CHANGE and the dialpad to program the remote restrictions for each schedule The default restrictions are shown in the following tabl...

Page 380: ...ress CHANGE to select a message center 1 2 3 4 5 or N Note If your system is part of a network that provides a central voice mail system on another site you must use this field to specify that service...

Page 381: ...d weekends Schedules 1 2 and 3 Then you may want to run alternate call routing using three separate schedules Tips Once you have programmed the different services and schedules you can turn each of th...

Page 382: ...Assign a control telephone for each external line and telephone Use CHANGE and the dialpad to program the internal number of the control telephone for each line and each telephone Control set configu...

Page 383: ...ually or automatically for all external lines and telephones controlled by a given control telephone but you cannot combine schedules In other words a service can only be active as normal service or o...

Page 384: ...00 start and 04 00 stop the schedule is in effect all day The only exception to this is a start and stop time of 00 00 In that case the schedule is off for the day You may assign overlapping times For...

Page 385: ...ules You can create up to 100 ringing groups composed of up to 30 sets for each ringing group To define a ringing group use and enter the number of the group you want to program 01 100 Once you define...

Page 386: ...ure code at a control telephone Manual allows you to turn the service on and off at any time from a control telephone using the Ringing service feature code Trunk answer Trunk answer allows you to ans...

Page 387: ...g group to a line for each schedule See Ringing groups on page 385 to create groups of extra ringing telephones Use the dialpad to enter the line number to see which ringing group is assigned to the l...

Page 388: ...which contains all the telephones you want to ring and assign the group to the line Tips The default ringing telephone is 221 for systems with a DN length of 3 This means that all lines ring at teleph...

Page 389: ...The programming for routing decides what path an outgoing call takes using the digits that are dialed It is sometimes called Automatic Route Selection ARS When you select an internal line and dial the...

Page 390: ...Trunk and OUTWATS This information is then recorded in the routing and dialing plan section of the Programming Record for the PRI A pool and PRI B PRI C or PRI D if there are two or more PRI cards The...

Page 391: ...assword required Press and enter a three digit route number 000 999 Routing table modifications Changes to the routing tables can only be made during low activity periods or on an idle system Plan to...

Page 392: ...nged Link if your Norstar system is connected to a private branch exchange PBX you can use a Link signal to access special features Pause Enters a 1 5 second delay in a dialing sequence on an external...

Page 393: ...ervice Type Service Identifier 003 PRI A Public 004 PRI A FX xxxxx 005 PRI A Tie xxxxx 006 PRI B OUTWATS xxx 007 PRI B Private 008 PRI B Switched Digital Note The public DN lengths are used for all PR...

Page 394: ...lay shows Dial Out No numbr 4 Press CHANGE to enter a number up to 24 digits 5 Press The display shows Use Pool A The PRI pool s displayed depend on how the PRI lines are put into pools in the Trunk L...

Page 395: ...460 Auto DNs Auto DN on page 460 For instance if your park prefix is 1 and you want to start your destination codes with 1 you must change the park prefix first If your line pool code for the local P...

Page 396: ...ximizing the distribution of destination codes in the system The wild card character is added to the destination code by pressing the ANY key as the last digit of the code This character represents an...

Page 397: ...1 Line Pool A Destination codes Route Absorb Length DialOut 0621 555 3 0162 237 6251 0622 555 3 0162 237 6252 0623 555 3 0162 237 6253 0624 555 3 0162 237 6254 0625 555 3 0162 237 6255 0626 555 3 0162...

Page 398: ...destination code that is always absorbed by the system and not used in the dialing sequence Press CHANGE to select the number of digits to be deleted 0 to 11 or All Tips The digit absorption setting D...

Page 399: ...e a defined route 3 Choose the line pool that contains the lines for local calling 4 Enter the DialOut digits if any which are needed to direct the call once it is connected to an external line Note F...

Page 400: ...m Coordinator Guide for information about using schedules In the current example Route 001 is used when someone dials 9 during normal mode This is the mode used when the other Schedules are turned off...

Page 401: ...r calling long distance have been placed Example Line pool B 3 Then you need to assign the route to the destination code and to the destination code schedules under Services Routing Service Dest Codes...

Page 402: ...e rest of the digits Tips The digit absorption setting AbsorbLength only applies to a maximum of two schedules Setting AbsorbLength to 0 zero minimizes the effort involved in preparing destination cod...

Page 403: ...eout occurs or the user hangs up Up to 10 separate entries can be stored in the second dial tone table The maximum digit length for each entry is four Each entry must be unique and cannot conflict wit...

Page 404: ...include this access number so users only need to dial the set number as described below 1 Create a route that uses a line pool containing local lines only 2 Program the route to use a line pool conta...

Page 405: ...arate set of codes that use local calling routes These codes would be for example 90 92 93 94 95 96 97 98 and 99 See Wild card character on page 396 for information about programming destination codes...

Page 406: ...come competitive For the system to do this automatically another route has to be built 1 At Route choose Route 007 or any available route 2 Press 3 At DialOut press CLR to choose No numbr 4 Press 5 Ch...

Page 407: ...routing An alternative to overflow routing is to use multiple least cost routing which is available to all schedules except Normal This feature allows you to specify three possible routes within each...

Page 408: ...ach schedule to one of these settings Off Automatic or Manual Off prevents the routing service from being activated In this case the Normal schedule is used Auto allows you to program a stop and start...

Page 409: ...least cost routing on the preceding page Overflow routing is turned on or off for each schedule when you program the destination codes schedule Press CHANGE to select the setting Y Yes or N No Refer t...

Page 410: ...dinator Guide for more information Tips You can also use routing as an alternative method for a direct dial number For example create a destination code 0 and program the number of the internal or ext...

Page 411: ...the system speed dial entries for CLID display is called Alpha tagging Note Alpha tagging is only invoked when the CO line service does not supply a name for the incoming call It will only occur on t...

Page 412: ...filters and remote package COS pswds allows you to define individual passwords and determine the restriction filters and remote package associated with each Tips The Class of Service passwords for a s...

Page 413: ...cable set restriction line set restriction or remote restriction Use CHANGE and the dialpad to program the two digit user filter The default setting None means that any normally applicable filters sti...

Page 414: ...lt setting None means that any normally applicable remote access package still applies Call log pswds This setting allows you to override any Call log password programmed with the Call log feature and...

Page 415: ...word is 266344 CONFIG 1 Use CHANGE the dialpad and OK to program the Installer password 2 Record the password in the Programming Record Tip It is easier to remember the password if the digits spell a...

Page 416: ...passwords within the Hospitality feature Desk pswd provides secure access to the administration set for programming the service and Cond pswd provides secure Tips You should only distribute this pass...

Page 417: ...this password frequently to maintain security At Hospitality 1 Press Desk pswd 4677 displays 2 Press CHANGE New pswd displays 3 Enter a new password then press OK Cond pswd Change this password frequ...

Page 418: ...ssword Users must enter a password when they use to monitor Hunt group calls It is advisable to change this password frequently At SM Passwd 1 Press SM Passwd displays default 745368 SILENT 2 Press CH...

Page 419: ...r Guide Time Date The time and date shown on the telephone display is used by the system for scheduled features It can be changed in programming or by using a feature code or For more information refe...

Page 420: ...o route calls to a support service such as a Help Line for a software company Specialists dealing with Product A can be in one group Specialists dealing with Product B can be in another group Incoming...

Page 421: ...that you do not assign any lines to telephones which are part of the hunt group If you do assign lines to a hunt group telephone ensure they do not duplicate any of the lines assigned to the Hunt Grou...

Page 422: ...e telephones you want to add to the hunt group have lines assigned that are the same as the hunt group remove the line from the telephone before assigning it to the hunt group Hunt groups can be progr...

Page 423: ...followed by an arrow 2 Enter the new position number for the telephone Assigning or unassigning lines to a group To avoid delayed ring transfer of external hunt group calls to a prime set ensure that...

Page 424: ...e your hunt group members are listed in priority Refer to Moving members of a group on page 423 and Setting the hunt delay on page 425 Rotary the call starts at the telephone after the one which last...

Page 425: ...6 7 8 9 10 Programming busy line setting There are three routing options if all agents are busy BusyTone the caller gets a busy tone for PRI or BRI otherwise the telephone rings back Overflow the call...

Page 426: ...et This setting allows you to indicate a telephone to which the hunt group calls will be routed when the queue is full If the overflow telephone is not a hunt group member the call ceases to be a hunt...

Page 427: ...hunt group 5 Press to store the name Allowing disallowing an auxiliary ringer This setting allows you to allow disallow an external ringer to sound when a call comes in for a specific hunt group If y...

Page 428: ...will ring within the Hunt Group If members of the group have ring patterns assigned to their telephones that are higher than the ring patterns of the incoming line or the Hunt Group then the Hunt Grou...

Page 429: ...onitor supervisors Refer to Capabilities on page 345 for information about designating two line display telephones as supervisor telephones whether there will be an indicator tone when the monitoring...

Page 430: ...kground Music allows you to listen to music through your telephone speaker A customer supplied music source must be connected to the Integrated Communication System Press CHANGE to select the setting...

Page 431: ...eiver volume allows you to specify whether the volume level of a handset receiver or headset will return to the system default level when a call is ended or put on hold or whether the volume will rema...

Page 432: ...he setting which determines how a retrieval code is assigned to parked calls Press CHANGE to select the way that the system will choose a Call Park code Lowest or Cycle When set to Lowest the system w...

Page 433: ...e setting 1 2 3 4 6 or 10 rings Held reminder When active Held Line Reminder reminds you that an external call at your telephone is still on hold You periodically hear two tones from your telephone un...

Page 434: ...on hold Press CHANGE to select the setting 30 60 90 120 150 or 180 seconds Directed pickup Directed pickup allows you to answer any calls by specifying the internal number of the ringing telephone Ti...

Page 435: ...ch between standard time and daylight savings time if Std or Extd is selected There will be no time change if None is selected Press CHANGE to select the setting Extd Std or None Std Apply the standar...

Page 436: ...automatic changing between North American daylight savings and standard time The Automatic Time and Date feature automatically overrides any manually programmed changes to the time and date Note The y...

Page 437: ...uttons Use the Call Log Set feature under each telephone record to indicate which lines will log calls Refer to Call log set on page 358 Ensure that the user has adequate space for the expected call l...

Page 438: ...nd the moment that Norstar sends dialed digits or codes on the line Tips Use this heading only if you want to allocate an equal amount of log space to all the telephones in your system If you want to...

Page 439: ...which requires a Link time of 400 ms specify a Link time of 400 AlarmSet Alarm set allows you to assign a telephone on which alarm messages appear when a problem has been detected in the system 1 Use...

Page 440: ...he setting N No and Y Yes Tips It is advisable to activate Set relocation after the telephone installation and programming is complete This provides you with more flexibility in testing equipment Warn...

Page 441: ...with the Retrieve Parked Call feature Press CHANGE to select the setting Y Yes and N No Answer key Up to eight answer DNs can be assigned per telephone The Answer key setting in Featr settings allows...

Page 442: ...is the term used to describe a situation where a line is programmed to appear and ring on a telephone that does not physically exist It allows you to create an Answer Key for the line that does not e...

Page 443: ...nd remains assigned to the call until the call is terminated Automatic LOC The call is automatically associated with an available SWCA button code The user must still press the SWCA button or enter th...

Page 444: ...field to N users can still put selected calls on SWCA hold by pressing a free SWCA key rather than the Hold key to camp the call SWCA hold I C Y N If set to Yes calls that arrive on the intercom butto...

Page 445: ...assc I C N 6 Press CHANGE to choose the Y or N option Note If you have TAT Trunk anti Tromboning active on an MCDN private network users must ensure that at least two SWCA assignments are available to...

Page 446: ...he SWCA call group heading under Capabilities for each telephone record This type of assignment is particularly apt for 7000 and 7100 digital phones and to the Digital Mobility phone Refer to Capabili...

Page 447: ...8 or select None if you do not require any number matching 4 Press to exit or to continue programming Silent Monitor You can monitor Hunt group members using a two line display telephone that has bee...

Page 448: ...rogramming Refer to the MICS ICS 7 1 System Coordinator Guide for information about using the Silent Monitoring feature Note Some market profiles do not allow silent break ins In those markets Silent...

Page 449: ...If you assign an external number as a direct dial telephone you must indicate which line to use for the call Use CHANGE and the dialpad to select the line for the external number Tips There is just on...

Page 450: ...signated as eCAPs are called eKIMs A 7316E KIM which is not assigned with the DN of the telephone under CAP KIM assgn is called an ordinary KIM OKIM OKims support memory button programming only Legacy...

Page 451: ...ify Overlap Dialing where you require a break in a dialing sequence to wait for a PRI line generated dialtone provides the ability to map user dialed digits to a service type on a Call by Call basis a...

Page 452: ...when a complete PSTN DN has been dialed Entries in the DN Length table consist of two fields Prefix and DN Length Defining dialing plans At System prgrming Dialing plan 1 Press Private Network None d...

Page 453: ...e network id Note If you are specifying a private network that has been created using SL 1 MCDN lines the private network id is part of the set DN for instance system A might have DNs from 3201 to 329...

Page 454: ...nique to your system 6 Press Priv DN len 3 displays 7 Press CHANGE to choose a new private DN length 3 14 Note The Private DN length must match the DN lengths being used by the other systems in the ne...

Page 455: ...ational calls where the number of digits dialed for country codes varies With the display showing System Prgrming 1 Press then press until Dialing Plan displays 2 Press then press until Dial timeout d...

Page 456: ...A to O These codes are used to specify the line pool you want to use for making an outgoing external call If your system is installed without expansion cards the DN default is two digits Therefore B1...

Page 457: ...ame as an external line access code In this case the line pool access code takes priority over the external line access code and a line from the line pool is selected A line pool access code cannot co...

Page 458: ...first digit of a line pool access code the first digit of a destination code If DN length is changed and the changed DNs conflict with the Park prefix the setting changes to None Tips Other programma...

Page 459: ...ne such as a receptionist s station Press CHANGE to select the setting 1 to 9 None or 0 Tips The external line access code cannot conflict with the Park prefix the direct dial digit the first digit of...

Page 460: ...id password The Class of Service COS that applies to the call is determined by this COS password Once a remote user is on the Norstar system the DISA DN can be used to change the existing Class of Ser...

Page 461: ...Press OK to save the code This code must not conflict with any other access code or call code within the system Assign this code as the destination code for the private line or line pool that connects...

Page 462: ...s The capability is there to modify overall patterns if required you can define up to five entries two entries will be pre defined in North America but you can remove these defaults each entry consist...

Page 463: ...ote pkg in COS passwords Rem access pkgs Use and the dialpad to select the remote access package you want to program LinePool access Press CHANGE to select the line pool access setting for each pool N...

Page 464: ...N for Pools A to O and PRI A and PRI B as well as PRI C and PRI D on systems using Profile 1 or 4 Tips You can use COPY and the dialpad to copy settings from one remote package to another The line poo...

Page 465: ...l DNs The maximum length is seven The default and minimum length is 3 1 Press CHANGE to select the setting 3 4 5 6 or 7 2 Press to save the new DN length The display shows Drop data calls 3 Press YES...

Page 466: ...for the prefix or code is changed to None and the corresponding feature is disabled Do not change DN length immediately after a system startup You must wait for at least two minutes after a system sta...

Page 467: ...o of your system 1 Press CHANGE to select the setting to either 40 60 or 30 70 BusName Norstar will display the name of the calling party when it is provided both Private or Public ISDN PRI and BRI in...

Page 468: ...le it may be displayed on the Called Party set as Unknown name The system supports sending the calling party name which is the Business Name and Set Name concatenated together on calls originated by t...

Page 469: ...ogether with incoming calls You can have the system block this display for specific PRI lines by setting the Send Name Display heading to N Refer to Send Name Display PRI on page 525 If the call is an...

Page 470: ...to enter a Business Name You can enter a maximum of eight letters It is recommended that you use a blank space for the last character to act as a separator between the Business name and Set name To p...

Page 471: ...set it to the digit sequence recognized by the local CO for name and number blocking This programming is done in the main program heading Telco Features To program the Name and Number blocking digit s...

Page 472: ...rvice selection is supported for the following protocols National ISDN 2 NI 2 DMS 100 custom DMS 250 MCI Sprint Generic AT T 4ESS custom The following Call by Call Services are supported Public Public...

Page 473: ...ned to permit reverse billing Interna tional INWATS An international long distance service that allows a Norstar user to receive international calls originating from specified areas without charge to...

Page 474: ...rious areas of the Norstar system under Line access assign the line pool under Services in routing services section assign which pool to use for routing and which service type service id if required u...

Page 475: ...ofiles support the off core DTI module Programming Call by Call service selection Programming the Norstar system for Call by Call Service Selection with a PRI interface requires provisioning a PRI car...

Page 476: ...mming Call by Call Limits With the card set to PRI and the display showing System prgming 1 Press The display shows Hunt groups 2 Press until the display shows CbC limits 3 Press The display shows the...

Page 477: ...ISDN call has been released The Release Reason can be displayed as Simple or Detailed text When the default None is selected no release reasons appear on the set Release Reasons can be programmed und...

Page 478: ...g to assign set DNs to a specific room 1 At the Hospitality heading press Room desk info displays 2 Press Show set displays 3 Enter a room set number or press LIST and press until you find the DN of t...

Page 479: ...ant 00 displays 4 Press CHANGE and enter the filter that defines the restrictions for your hospitality system Refer to Filters on page 349 5 Repeat steps 2 and 3 for the other room occupancy states Th...

Page 480: ...splay shows AM Press CHANGE to select PM if required Press OK to accept 5 Press Minutes 00 displays 6 Press CHANGE and enter the minutes 00 to 59 Configuring alarms and expired alarms settings Use thi...

Page 481: ...ress CHANGE to enter a set DN to be notified 14 Press Use tone N displays 15 Press CHANGE to choose either Y yes or N no SM sets You can assign a maximum of 30 two line display telephones to act as si...

Page 482: ...files 1 2 and 4 support MCDN over PRI SL 1 lines ETSI Network diversion and MCIDInstaller password required Note Profile 2 only If you are using Profile 2 for your system and your service provider sup...

Page 483: ...ion Code or Line Pool Access Code and the number to which calls will be forwarded Examples of NCD include redirecting all calls from an extension to a mobile phone forwarding calls to an external dest...

Page 484: ...ther programming applied to specific lines and extensions take precedence for example Restrictions extns under Terminals Extns NCD is used as long as the affected lines are ETSI ISDN and the affected...

Page 485: ...CS System Coordinator Guide Programming Extensions The User Interface for programming NCD is the same as for ECF Different types of Call Forward are available depending on the extension being programm...

Page 486: ...DN Malicious call identification MCID The MCID feature allows the user to press to have call information recorded on the central office system for an incoming call on a specific line ETSI PRI lines o...

Page 487: ...T Trunk Anti Tromboning To program these features 1 With the display showing System prgming press until the display shows NetworkServices 2 Press ETSI displays 3 Press MCDN displays 4 Press NetwkICCL...

Page 488: ...This includes centralized voice mail that is installed on another system within the private network to which your system is connected Refer to Central voice mail and Auto Attendant with Norstar on pa...

Page 489: ...blocking blocks the outgoing name and number on a per call basis when the user presses ONN blocking is cancelled with When this feature is used the call is flagged to the CO so that the name and numb...

Page 490: ...of 10 digits consisting of the CO Pause and digits 0 9 and 4 Press Pulse None displays 5 Press CHANGE to enter a new pulse dialing Name and Number blocking VSC The VSC for pulse trunks can include a...

Page 491: ...can have separate VSCs BRI trunks support one VSC PRI trunks do not utilize the VSC The second method used to alert the CO is by a suppression bit packaged within the call setup message BRI trunks ca...

Page 492: ...next to display the first loop number 3 Press Type T displays 4 Press until ONNblk SuprsBit displays 5 Press CHANGE to toggle the BRI loop state setting from SuperBit to SrvcCode 6 Repeat these steps...

Page 493: ...0 4NORTEL 667835 then use Express Routing Code 1599 ISDN PRI A software key is required so that you can configure a DTI card as a PRI card for Profiles 1 3 and 4 Not PRI software key is required for P...

Page 494: ...ess The display reads SysID followed by the unique System Identification Number 2 Press to continue in Software keys or to exit 3 Record the SysID in the Modular ICS Programming Record Call the Nortel...

Page 495: ...ht digit password number for Key 1 Use BKSP to make corrections The display reads Key 2 _ 5 Enter the eight digit password number for Key 2 6 Proceed as above until you have finished entering Key 3 Th...

Page 496: ...equired The Cards on KSU setting allows you to specify the type of Trunk Cartridges in the ICS Press to select the setting T1 PRI BRI U4 BRI U2 BRI ST E M DID or Loop Note KSU is also known as the Int...

Page 497: ...Trunk Cards in the ICS Note Remember you require a software password to activate PRI on your system Start with the display showing Hardware 1 Press The display shows Show module 2 Press The display s...

Page 498: ...I 2 protocol and you are using call by call services you must specify how Norstar should handle the NSF Network Specific Facilities information element as follows Press Press until the display shows t...

Page 499: ...e routed based on the Called Party Number You program the received number length to include however many digits your system requires This many digits from the end of the called party number are then u...

Page 500: ...ngth determines the number of digits of the Called Party Number which will be used as received digits If there is no called party number which may occur with some FX calls the call will ring at the in...

Page 501: ...on of an answer signal before a call is considered to be answered Press CHANGE to select the setting 1 2 3 4 or 5 seconds Note This setting only appears for DTI T1 and E M Trunk Cartridges Service Pro...

Page 502: ...ected to a central office CO with digital network loss treatment ISDN I F levels or analog network loss treatment PSTN I F levels by checking with your telecommunications service provider The ISDN set...

Page 503: ...nections where the DB level increases by three Each loss plan uses a transmit objective loudness rating of 46 dB The ISDN and ISD TT loss plan uses a receive objective loudness rating ROLR of 51dB and...

Page 504: ...ect the setting 0 7 5 or 15 dB You must disable the Trunk Cartridge using Module status in Maintenance before you can change this setting See Module status on page 537 for details Tips This setting on...

Page 505: ...the Trunk Cartridge using Module status in Maintenance before you can change this setting See Module status on page 537 for details Tips This setting only appears for DTIs Consult your T1 service pro...

Page 506: ...than allow continued line tieups This threshold is called Max imum transits The default value for this feature is 31 Modules Installer password required The Mod setting allows you to specify the type...

Page 507: ...l exchange lines are assigned to Ring Answer Keys cannot be assigned to the AEM allow Redirect To verify the status of the module 1 Navigate to Maintenance and Module Status Show module displays 2 Ent...

Page 508: ...to enable the Trunk Cartridge once you have completed programming See Module status on page 537 for details The Trunk Cartridge slots in the Module are numbered from left to right Trunk Modules are nu...

Page 509: ...NA Cd1 Mod 04 61 64 61 68 61 64 61 68 61 83 prfl 1 61 84 61 64 61 64 Cd2 Mod 04 69 72 69 76 69 72 69 76 NA NA 69 72 69 72 Cd3 Mod 04 77 80 77 84 77 80 77 84 NA NA 77 80 77 80 Cd1 Mod 03 85 88 85 92 8...

Page 510: ...d2 Mod 08 69 72 69 76 69 72 69 76 NA NA 69 72 69 72 prfl 1 Cd3 Mod 08 77 80 77 84 77 80 77 84 NA NA 77 80 77 80 prfl 1 Cd1 Mod 07 85 88 85 92 85 88 85 92 85 107 prfl 1 85 108 prfl 1 85 88 85 88 prfl 1...

Page 511: ...A 141 144 141 144 Cd1 Mod 03 145 148 NA NA NA NA NA 145 148 145 148 Cd2 Mod 03 149 152 NA NA NA NA NA 149 152 149 152 Cd3 Mod 03 153 156 NA NA NA NA NA 153 156 153 156 Target lines 157 284 expanded 15...

Page 512: ...e card type is BRI U2 or BRI U4 the loop type can be LT or NT Lines There are two lines for each T or NT loop The BRI card must be disabled in Module status before this setting can be changed You can...

Page 513: ...to the loop If there are two SPIDs already assigned to the loop ADD will not appear until one is removed 2 Press REMOVE to clear a SPID Note Profile 2 loops do not require SPIDs of B channels Press C...

Page 514: ...again If the Network DN you enter is already assigned to a SPID and the call type is Voice or Data it will be automatically programmed with the unused call type For example if the DN has Call type se...

Page 515: ...p for BRI S T cards or LT loop for BRI U2 or BRI U4 cards that supports the D packet service 2 Press CHANGE to move through a list of the loops which are available on this card Note If only one loop i...

Page 516: ...ect if two or more S interface devices use the loop and the length of the loop is less than 200 m 650 ft Adaptve select if two or more S interface devices use the loop and the length of the loop is gr...

Page 517: ...ows Availabl Assigned assigned to this loop Lpnnn assigned as the default DN of another loop Lpnnn assigned to another loop 2 Press LIST to view the DNs assigned as ISDN DNs The default ISDN DN range...

Page 518: ...e one of the following settings Primary reference The DTI obtains the timing reference from the network to which the system synchronizes This is the default value for the DTI in slot 1 in the ICS If t...

Page 519: ...down by the network This will be treated as a loss of clock source on that loop The installer should ensure that clock source loops are either not powered down or are among the last to be powered down...

Page 520: ...a standby to obtain the timing from the service provider Norstar ICS T1 or PRI service provider Norstar ICS Primary DTI 1 obtains the timing from the network Secondary DTI 2 acts as a standby to obtai...

Page 521: ...timing from the network Secondary DTI 2 acts as standby to obtain timing from the network Primary DTI 1 obtains the timing from the T1 service provider Norstar ICS Primary DTI 1 obtains the timing fr...

Page 522: ...s Cards on KSU 3 Press Changing clock source may disconnect calls Changing the clock source for your system may cause your system to restart itself resulting in dropped calls Choose a suitable time to...

Page 523: ...not have a DTI or a DTI card configured as PRI designated as primary reference is in a network where your Norstar system is connected back to back with another switch using a T1 link If the other swi...

Page 524: ...valid configurations will raise an alarm In these invalid configurations digital links are likely to suffer errors slips etc Option 1 Option 2 Option 3 Card 1 T1 or PRI T1 or PRI BRI ST BRI U2 BRI U4...

Page 525: ...m sends the Business name and the OLI defined for the telephone Set this feature to N if Call Display is not supported by the terminating switch Start with the display showing Hardware 1 Press 2 Press...

Page 526: ...Installer Guide N0130943 02 DataMod Installer password required Mod XX DataMod DataMod allows you to configure the settings for any data modules you may have on your system Type The display shows the...

Page 527: ...ts in your system Module status allows you to check and change the status of modules in your system Sys test log displays a list of test results event messages and alarm codes Sys admin log displays a...

Page 528: ...erminals Sets displays Three triangular indicators appear on the vertical display between the rows of buttons 4 Place the programming overlay over the buttons pointed to by the indicators 5 Press unti...

Page 529: ...tance SP version number can indicate a Feature Cartridge incompatibility SP and telephone version numbers can indicate a telephone version incompatibility SP and functional terminal version numbers ca...

Page 530: ...nds to each DN determine the port number of a malfunctioning device determine if a malfunctioning device is incompatible with the Norstar system disable a device before replacing it Tips You cannot di...

Page 531: ...an only be disabled in Module status Identifying a connected device Installer password required Start with the display showing System version 1 Press Port DN status displays 2 Press Show port displays...

Page 532: ...hone whose DN is 224 Press DEVICE to see the device attached to the port Display Explanation 7100 7100 digital phone 7208 7208 digital phone 7310 7316 digital phone 7316E 7316E digital phone 7324 7324...

Page 533: ...n number of the device 2 Write this number on the appropriate Maintenance record To return to the Norstar device identification display from the display showing the version number do one of the follow...

Page 534: ...turn to the device identification display How the device state is shown on the display Display State of device Busy DISABLE OK The device is in use Disabling OK The device is being disabled Enabling O...

Page 535: ...f the device is idle Press NO to leave this display without disabling the device Displays The following table shows examples of the sequence of messages that might appear on a telephone when you disab...

Page 536: ...quired From the display showing the state of the device 1 Press OK 2 Press until the you reach Port DN status Tips The display may briefly show Enabling then either Disabled by sys or Disabled by user...

Page 537: ...ear a hung line by disabling and enabling the affected Trunk Cartridge Looking at the module inventory Installer password required Start with the display showing Port DN status 1 Press The display sho...

Page 538: ...slot the display shows that four lines are connected for example Card 1 4 lines 2 Press or to check for Trunk Cartridges in the other slots 3 Press MODULE to return to the module inventory display Ch...

Page 539: ...r to Disabling a module or its cartridges on page 539 or Enabling a module or its cartridge on page 540 4 Press OK to return to the display showing how many lines are connected to the Trunk Cartridge...

Page 540: ...ed From the display showing the state of the module or cartridge 1 Press ENABLE The display briefly shows Enabling The module or cartridge is immediately enabled The display then shows the state of th...

Page 541: ...You should check and record these items at regular intervals Erase the log after dealing with all the items Checking the items in the log Installer password required Start with the display showing Mo...

Page 542: ...larm ALARM does not appear on the display 2 Press OK to return to Items in log All alarms are recorded as items in the System test log Checking when each item occurred Start with any display showing a...

Page 543: ...Press ERASE Erase log displays 2 Press YES If no new items have been added since the list was entered the log is erased and the display shows Log erased If new items have been added since the list was...

Page 544: ...log check when each item in the log occurred The System administration log holds a maximum of 10 items Erase the log after dealing with all the items Checking the items in the log Start with the disp...

Page 545: ...owing a log item 1 Press TIME The display shows the date and time 2 Write the date and time on the System administration log record Erasing the log Start with the display showing Items in log 1 Press...

Page 546: ...items Checking the items in the log Installer password required Start with Sys admin log on the display 1 Press Network evt log displays 2 Press Items in log displays If there is no log entry the disp...

Page 547: ...st was entered the display shows Log erased If new items have been added since the list was entered the display briefly reads Cancld new items and returns to the display Items in log 3 Press to return...

Page 548: ...test log of a Maintenance session For a more complete description of alarm and event codes consult your technical support representative The following figure shows an alarm code appearing on a Norstar...

Page 549: ...the ICS is powered off when the alarm is triggered the alarm code is not displayed until two minutes after the ICS is powered on For a complete list of Norstar alarms refer to the Norstar Alarm Event...

Page 550: ...not operate with the Trunk type assigned to it in Configuration Alarm 62 X Y Unsupported Auto answer setting Loop Start TCs Trunk Cartridge X on DS 30 port Y does not support the auto answer setting A...

Page 551: ...then press CLEAR 3 If there are any devices connected to the ICS check all the wiring associated with the devices 4 Refer to Problems with BRI service on page 615 Alarm 37 1 Check that the BRI Card i...

Page 552: ...Refer to Data Module down on page 620 Alarm 51 X 1 Check the wiring from the ICS to the TM 2 Refer to Problems with trunk cartridges service on page 611 Alarm 52 X Y 1 Follow the procedure in Problems...

Page 553: ...the Trk Line data heading Check that the Trunk mode and Answer mode settings do not conflict for every line connected to Trunk Cartridge Y If Trunk mode is set to unsupervised Answer mode must be set...

Page 554: ...rm 68 Z 1 Locate the device s connected to port s not available for that device type 2 Power down the system 3 Disconnect the device from the port identified 4 Reconnect it to a valid port Alarm 75 1...

Page 555: ...may appear in the event message S9 is the most severe If the log is full new event messages with a higher severity number replace existing event messages of a lower severity For this reason you should...

Page 556: ...acility that is password protected Evt 255 S9 administered mode is not supported by the cartridge plugged into the slot Evt 260 0302 S8 the ICS takes the access line on port 0302 out of service becaus...

Page 557: ...ICS restart diagnostic tool has been activated Evt 400 S9 Startup programming is performed using Evt 407 S2 there are no more codes for Speed Dial numbers Evt 408 S2 there is no more memory for Speed...

Page 558: ...recovery code entered Evt 683 S9 new base station configuration detected Evt 687 S4 the data driver has received a bad call reference Evt 688 S4 the data driver has received a bad data event Evt 689...

Page 559: ...4 an invalid dial pulse signal was received by the DTI Evt 992 S6 auto attendant error EVT799 XXXX YYS7 In this example the error has occurred on line XXX and the error code is YY Error code Meaning 0...

Page 560: ...able on the next two pages lists all the event numbers and tells you which of these events are associated with Norstar system restarts 06 Internal software error Index conversion failed 07 Unexpected...

Page 561: ...7 No 401 403 No 108 112 Yes 405 411 No 113 No 412 419 Admin log No 114 116 Yes 421 423 Admin log No 117 No 424 425 No 118 120 Yes 426 430 Yes 121 123 No 431 No 124 125 Yes 432 Yes 126 129 No 433 No 13...

Page 562: ...in log No 803 Yes 230 235 No 804 807 No 245 248 Yes 808 Yes 250 256 No 809 No 260 271 Yes 810 Yes 280 283 No 811 820 No 285 298 Yes 823 Yes 299 No 824 825 No 327 No 851 No 328 No 882 No 329 No 883 No...

Page 563: ...nals on the loop can be used to make outgoing calls or receive incoming calls S or U LT loop Loop lines are also available for use by the devices attached to the system T S or U NT loop When you are c...

Page 564: ...og 1 Press Provisioning displays 2 Select a module and card type see Show module on page 496 3 Press Show module displays 4 Enter the number of the line to be provisioned The display shows the line an...

Page 565: ...Deprovisioning all of the lines on a DTI does not disable the cartridge Disabling a PRI Channel Installer password required PRI channels can be disabled However there is no association between a line...

Page 566: ...r ISDN PRI lines Installer password required The following messages may appear on the Alarm Telephone during Loopback tests Choose an appropriate time to run tests Do not run the loopback tests while...

Page 567: ...o be invoked and stopped remotely using the in band signal or via the facility data link FDL in extended super frame ESF format The line loopback test must be run in coordination with the T1 or PRI se...

Page 568: ...facility data link FDL in extended super frame ESF format The payload loopback test must be run in coordination with the T1 service provider Some test patterns can cause the DTI to reset To avoid this...

Page 569: ...The card edge loopback test loops the outgoing signal on the DTI back to its internal received signal path Signal paths to the external network are disconnected Continuity loopback Norstar ICS T1 netw...

Page 570: ...u can also push a button on the DTI faceplate to start and stop the continuity test You can run DTE and DS30 Loopback tests to verify the SDI data transfer capabilities Under the Hardware heading ensu...

Page 571: ...ess If there is an analog cartridge in the slot or the slot is empty the display shows Need digital crd 5 Press until the display shows the test you want to run Continuity loopback Line loopback Paylo...

Page 572: ...password required The loopback test for BRI lines loops the incoming BRI payload back to the local exchange service provider for evaluation of the transmission quality Loopback tests should be conduc...

Page 573: ...KSU or Cd1 ModX 5 Press If there is an analog cartridge in the slot or the slot is empty the display shows Need digital crd If there is a BRI cartridge with U NT or S T loops the display shows Loop n...

Page 574: ...erformance parameters are accumulated errored seconds ES P severely errored seconds SES P unavailable seconds UAS P These parameters are defined as per TIA 547A Errored seconds are enhanced to include...

Page 575: ...orted can be mapped to CFAs defined in TIA 547A and TR62411 as follows The criteria for declaring and clearing the alarms is selectable to meet those in TIA 547A or TR64211 Checking the performance st...

Page 576: ...o check Options are 15 min intervals for intervals in the last 24 hours numbered from the most recent 01 to the oldest 96 Press then enter an interval number or press to view the most recent interval...

Page 577: ...rm or no active alarms 2 Press or to cycle through the complete list of active alarms 3 Press to return to Active alarms Checking carrier failure alarms Start with the display showing Active alarms 1...

Page 578: ...til you find ShortTerm alarms 2 Press The display shows the first type of shortterm alarm and the number of milliseconds not necessarily contiguous it was active in the last minute 3 Press and to move...

Page 579: ...ICS 7 1 Installer Guide Resetting all statistics Start with the display showing Alarm stats 1 Press Stats log displays 2 Press Reset stats displays 3 Press YES to erase all the current statistics and...

Page 580: ...3 02 Diagnostic tools The command under this heading allows you to perform a warm restart on your system 1 At the Diagnostic prompt press Restart system displays 2 If you are sure you want to perform...

Page 581: ...I be the same as the number of B channels that are disabled For example when B channels 13 23 are disabled you should deprovision lines 13 to 23 Start with the display showing Maintenance 1 Press Syst...

Page 582: ...582 Link Status Modular ICS 7 1 Installer Guide N0130943 02...

Page 583: ...f calls received by the hunt group up to a maximum value of 99999 5 Press Ans displays The displayed values are the number of calls that were answered up to a maximum value of 99999 and the percentage...

Page 584: ...age of overflow calls versus total calls up to a maximum value of 999 10 Press Avg Q _ sec displays The displayed value is the average time in seconds that the call waited in the queue up to a maximum...

Page 585: ...pe either Incoming calls or Outgoing calls For Incoming calls press The display shows Min denied ___ Press The display shows Max denied ___ For Outgoing calls press The display shows Min denied ___ Pr...

Page 586: ...586 Usage Metrics Modular ICS 7 1 Installer Guide N0130943 02...

Page 587: ...unication network and AC mains are possible with this equipment To minimize risk to service personnel and users the ICS must be connected to an outlet with a third wire ground In addition all unused s...

Page 588: ...ice provider of T1 or PRI signaling disruption Notify your T1 or PRI service provider before disconnecting your T1 or PRI lines removing power to your system or performing any other action that disrup...

Page 589: ...y Programming errors You may encounter problems caused by errors in programming A feature may have been programmed incorrectly or may not have been programmed at all Refer to the section on programmin...

Page 590: ...d use and operation of any feature in question 3 Check for programming errors Check that the programming recorded in the Programming Record is correct for the intended operation of the system and veri...

Page 591: ...the Modular ICS 7 1 System Coordinator Guide Unreadable set display If the trouble is with telephones with two line displays 1 Press 2 Press UP or DOWN to adjust the display to the desired level 3 Pr...

Page 592: ...ained in the Modular ICS 7 1 System Coordinator Guide 2 If more than one telephone is affected refer to Data Module down on page 620 3 Check for dial tone 4 Check the display 5 If the problem persists...

Page 593: ...and a new telephone of the same type is then plugged into the same jack for example replacing a 7208 digital phone with another 7208 digital phone the new telephone acquires the programming and the i...

Page 594: ...t the trunk module allows support for emergency telephones Refer to Emergency telephone on page 291 3 Verify that there is no dial tone at the emergency telephone 4 Check that the external line and em...

Page 595: ...y that there is dial tone on lines 002 ET1 on CD1 and 026 ET2 on CD2 of the ICS and on the first line of each Trunk Module 8 Replace the ICS if the emergency telephone is connected to the ICS or repla...

Page 596: ...OR If the correct line number or name appears on the display make sure the external lines are properly cross connected 4 Check external lines by attaching a test telephone directly on the distribution...

Page 597: ...lock 3 Make sure that a Trunk Cartridge for the line is properly installed in the ICS or Trunk Module 4 Make sure that the Trunk Module fiber cable is properly connected to the Expansion Cartridge on...

Page 598: ...mains busy You can clear this kind of hung line only at the telephone that was used to redirect the line Solution 1 Enter the Button Inquiry feature code at the telephone that was used to redirect the...

Page 599: ...ollow the procedures in the General troubleshooting procedure on page 590 before proceeding Auto answer line rings at a telephone This section describes possible problems and solutions if an auto answ...

Page 600: ...figure the line as supervised Possible problem The line is not equipped for disconnect supervision at the central office Solution Reconfigure the trunk as manual answer Possible problem The Discon tim...

Page 601: ...ork did not match any Received number the Auto DN or the DISA DN The call has been routed to the prime telephone for the incoming trunk Solution 1 Verify that the switch is sending the correct number...

Page 602: ...nfigure another line to replace it at the telephone OR Reconfigure the line as a different type and install trunk hardware to support the new type of line Possible problem The Norstar system has taken...

Page 603: ...nd and get them to troubleshoot their system Possible problem The line is connected to a DTI which is currently not in service Solution 1 Check if the green LED on the DTI is flashing to indicate that...

Page 604: ...line Selected line pool displays No free lines If the user selects a line pool and the telephone displays No free lines refer to this section for solutions Possible problem If this happens often ther...

Page 605: ...Problems with lines 605 N0130943 02 Modular ICS 7 1 Installer Guide additional Trunk Cartridges of the appropriate type In programming add the new trunks to the deficient line pool...

Page 606: ...in the Programming Record and the Norstar Analog Terminal Adapter Installation Card 5 If the trouble seems to be in the ICS or SM double check all wiring and programming options Also refer to Problem...

Page 607: ...Ensure that the auxiliary ringer contacts are operating properly by checking with an ohmmeter across the auxiliary ringer pin contacts listed above 5 Check that the auxiliary ringer pin contacts are p...

Page 608: ...on Hold Background Music trouble Although Music on Hold and Background Music are separate features they share the same wiring and customer supplied music source 1 Ensure that the proper feature acces...

Page 609: ...can warm start the module by physically unplugging the module from the telephone When plugged back in the module will perform a startup Try this first when you receive an Addon error message on the te...

Page 610: ...t module simultaneously press the two top and two bottom buttons on the lower button set as shown in the following diagram The KIM displays a random pattern of icons as the KIM resets KIM multi module...

Page 611: ...r is present and the LED indicator on the ICS is off replace the ICS If the Trunk Cartridge is installed in a Trunk Module 1 If AC power is present and the LED indicator on the Trunk Module is off rep...

Page 612: ...d and that the lines are provisioned 2 Check the LEDs on the front of the DTI Alarm steady yellow LED upon LOS Error steady yellow LED during Alarm steady red LED during transmit Error steady yellow L...

Page 613: ...ing sent to the terminating switch If the Transmit Alarm is not on this indicates a far end or cable problem In service a flashing green LED indicates that the T1 or PRI trunks are out of service beca...

Page 614: ...e DTI faceplate provides non intrusive bridged in service monitoring of the T1 or PRI signal Connect a protocol analyzer or other test equipment into the monitor jack to monitor the signal received fr...

Page 615: ...1 Solution 1 Verify the wiring from the network to the distribution block 2 Verify the wiring from the distribution block to the ICS 3 Use a Meridian 2500 set to test for data on the BRI trunk BRI Ca...

Page 616: ...d 8 Disable and enable the module for the Card Out of service displays when a BRI is selected LED for loop is lit Possible problem The loop is configured incorrectly Layer 1 is present but Layers 2 an...

Page 617: ...e same type Caller hears one ring and then a fast busy signal when placing a call on a BRI line Possible problem CACH or EKTS which are not supported by Modular ICS is included in the ISDN services pa...

Page 618: ...N0130943 02 ICS down 1 If AC power is present and the LED indicator on the ICS is off replace the ICS power supply 2 Disconnect all central office and station lines from the ICS Power down the ICS by...

Page 619: ...k Module Check the external line by terminating a single line telephone directly on the distribution block or equivalent which connects to the Trunk Module 5 For Station Module If the Station Module i...

Page 620: ...e Module status on page 537 2 Disable the Data Module using Module status 3 Enable the Data Module using Module status 4 If the Data Module is still down power down then power up the ICS and the Data...

Page 621: ...ar system and is trying to activate a remote feature but gets no response after dialing the feature code Solution 1 Make sure that the remote caller is dialing the feature code correctly Use the aster...

Page 622: ...uto DN or the DISA DN The call has been routed to the prime telephone for the incoming trunk Solution 1 Verify that the switch is sending the correct number of digits for the Received number length de...

Page 623: ...ou have defined a corresponding Received number for every target line in your system 3 Check that you have defined the correct DISA DN for your system 4 Make sure that the published telephone numbers...

Page 624: ...e telephone for every incoming trunk Dialed number does not get through Possible problem The digits sent by a switch at a central office or in the private network did not match any Received number the...

Page 625: ...the correct number of digits for the Received number length defined in your system 3 If the switch at the far end is sending pulse signals make sure they are being sent at the proper rate Pulse digit...

Page 626: ...mote callers are having difficulty getting through from the private network there may be a problem with your E M DISA Trunk Cartridge Solution 1 Check the cross connections for the E M DISA Trunk Cart...

Page 627: ...r the Received number length defined in your system 2 Verify all the digit strings that the switch should be sending 3 Check that you have defined the correct DISA DN for your system 4 Make sure that...

Page 628: ...published telephone numbers for your network are correct DISA user gets overflow tone when entering COS password Possible problem The remote caller may have entered an invalid password Solution Check...

Page 629: ...the sixth digit but is not required Possible problem The remote caller may have waited more than 15 seconds between entering digits Solution Instruct remote callers to enter their COS password correct...

Page 630: ...on a trunk without DISA check the remote package that you assigned to the incoming trunk Make sure that it gives the appropriate access to the remote caller Possible problem The feature code is not v...

Page 631: ...be a malfunction in a resource that the feature uses Check that the remote feature hardware is functioning normally Line pool access code gets overflow tone Possible problem If the published line pool...

Page 632: ...correctly under Access codes in System prgming Possible problem The caller may be dialing from the network on a rotary dial telephone or on a push button telephone that uses pulse signaling Solution...

Page 633: ...ve under used loop start trunks from other line pools into the deficient line pool OR If the line pool contains E M trunks order more trunks from the telephone company or private network vendor Instal...

Page 634: ...remote callers to wait until they hear feedback before entering any digits Possible problem There may be a malfunction in the line that the remote caller accessed Solution If the problem is persisten...

Page 635: ...hree bursts followed by no tone Recall 1 0 on 1 0 off three bursts followed by steady tone Ring splash 0 2 on one burst Characteristic ICS TM SM Voltage V ac 110 120 110 120 110 120 Current A rms max...

Page 636: ...lue Electrostatic discharge ICS and telephones IEC 801 2 severity level 3 maximum of 15 kV with a 300 150 pF probe Connectors IEC 801 2 severity level 2 Radiated immunity maximum of 5 V m from 100 kHz...

Page 637: ...Physical RJ48C 8 pin modular jack Line rate 1 544 32 Mbps Framing Superframe extended superframe Line code AMI B8ZS Impedance 100 Characteristic Value Pre equalization 0 210 m 0 700 ft Characteristic...

Page 638: ...answer and disconnect supervision OSI interval Pulse DTMF dialing E M Immediate start Pulse dialing only Wink start Delay start or ring down tie line Pulse DTMF dialing DID Immediate start Pulse diali...

Page 639: ...Mobility phones allow you to set up an extended cell of base stations that allow users to contact the system from a variety of locations within a site A AbsorbLength A setting that determines how many...

Page 640: ...swered and not answered at this telephone or to not have calls automatically logged Automatic Dial A feature that allows you to dial without having to pick up the receiver or select a line You must ha...

Page 641: ...ammed onto each programmable memory button Button caps are either pre printed or have clear windows that allow you to insert labels Button Inquiry With this feature you can check the function of each...

Page 642: ...o answer a call ringing at any system telephone by entering the internal number of that telephone before taking the call Call Pickup Directed is enabled under Feature settings in Sys prgrmmng Call Pic...

Page 643: ...on telephones that allow CLID display incoming calls that arrive when the telephone is busy will briefly display a CLID cold start When all system programming is lost This can happen because you have...

Page 644: ...Direct Inward Dial trunks DID Trunk Cartridge The Trunk Cartridge that allows you to connect DID trunks to the Norstar system dialing restriction See Restriction filter dialing modes This feature allo...

Page 645: ...Lines programming display A liquid crystal display LCD on the telephone that guides you through feature operation and programming display button Norstar system two line display telephones are each equ...

Page 646: ...s external line A line on your system telephone used for making calls to destinations outside the Norstar system external music source See Music source external paging A feature you can use to make vo...

Page 647: ...eminder A system telephone rings and displays the message On hold LINENAM when an external call has been placed on hold for a certain period of time The Held Line Reminder feature and Remind delay are...

Page 648: ...ill connect you with an external caller if you use it to access a line pool or to pick up a call using Norstar call handling features such as Call Park or Call Pickup Directed internal number A number...

Page 649: ...al features The Link signal can also be included as part of a longer stored sequence on an External Autodial button or in a Speed Dial code The Link symbol uses two of the 24 spaces in a dialing seque...

Page 650: ...be supplied by the customer Multiple least cost routing MLCR This term refers to the ability to define more than one route for a destination code when schedules are used The system will attempt each...

Page 651: ...hat parked it Park timeout is configured under Feature settings in Sys prgrmmng Password A password is a specific sequence of digits that you enter to gain access to Norstar programming to override di...

Page 652: ...ystem in a private network with a Meridian system These codes are provided by the Meridian system administrator when the node is brought on to the network Private to Allows you to select the telephone...

Page 653: ...g A feature that allows an off site technician with a PC call in and troubleshoot your system through the built in modem Remote paging This feature allows remote users to use the Norstar paging featur...

Page 654: ...ou press a programmed key the system dials the number up to the run stop When you press it again the system dials the digits following the run stop S S loop A type of loop provided by a BRI ST Card It...

Page 655: ...ne SPID depending on the number of channels it uses SPIDs may be used to identify terminal equipment to the ICS or to the service provider Startup programming When a Norstar system is first installed...

Page 656: ...sed on any programming telephone display by pressing or System wide Call Appearance SWCA keys to These 16 feature codes can be assigned to buttons with indicators on a group of telephones to provide c...

Page 657: ...all reroute feature that works to find better routes during a transfer of an active call This feature acts to prevent unnecessary tandeming and tromboning of trunks This action occurs after the speech...

Page 658: ...lephone you call will not ring Instead the person you call will hear a beep and then your voice Their telephone will beep periodically to remind them that their microphone is open Voice Call deny A fe...

Page 659: ...a network 103 line pool programming 339 passwords for programming 304 access codes auto DN 460 carrier codes 462 CDP 113 conflicts 113 456 default codes 456 direct dial number system programming 459 D...

Page 660: ...ernal code 459 Analog Terminal Adapter see ATA or ATA2 analog trunk E M 95 see also loop start trunks 93 analog trunk cartridge 232 analog VSC programming 490 ANI E M and DID lines on DTI 374 programm...

Page 661: ...unks 93 no DISA 93 private network 101 remote access 100 remote access trunks 99 remote restrictions 380 restriction filters 100 trunks DISA 106 autodial network calls 121 automatic ongoing line selec...

Page 662: ...8 network wiring 276 number of B channels 513 ONN blocking 491 POSTA 87 profile support 323 324 programming lines 81 programming VSC 490 SPID 336 ST card 232 ST card wiring 270 271 T network wiring 27...

Page 663: ...4 call log call log opt ns 348 call log pswrds 306 information power fail 302 password 414 resetting 437 set for lines 358 set or line 437 space 360 space available spaces 438 call log set 358 call pa...

Page 664: ...3 cause code 477 CbC destination codes 390 dialing plan 122 incoming routing for DISA 82 network 121 Private DN over Tie 122 requirements no CbC 122 see also call by call service options 501 CCI emerg...

Page 665: ...trol set activating services 381 assigning to lines and sets 382 programming 382 schedules 383 controlling schedules 386 coordinated dialing plan see CDP coordinator system password 303 copy COS passw...

Page 666: ...ler password 415 line numbers 508 remote access packages 464 restrictions 351 set restrictions 354 System Coordinator password 416 System Coordinator Plus password 416 delay by number of rings 317 cam...

Page 667: ...length 352 maximum number 352 maximum restrictions and overrides 352 remote user 380 removing a filter 352 user filter COS 413 wild card character 350 396 dialing rules interdigit timeout 455 private...

Page 668: ...2 calling name information 469 conflicts 395 DID trunk 101 DISA DN 82 disconnect supervision 369 DN 460 E M network 115 E M trunk cartridge 232 E M trunks 96 loop start trunks 93 PRI trunk 101 private...

Page 669: ...external CSU 278 connecting to service provider 278 continuity loopback test 572 CSU line build 505 E M network 115 framing 503 ground start trunk 90 internal CSU 504 LEDs 613 line numbers 508 loop st...

Page 670: ...evice 535 module or its cartridges 540 enbloc dialing description 452 dialing plan 451 enhanced answer key 441 entering numbers 314 entering software keys 495 environmental specifications 636 equal ac...

Page 671: ...outing fibers 254 expansion modules connecting 242 253 258 fiber cable guide 250 fiber comb 250 fiber spool holder 251 ICS door label 251 spacer 251 spacing 250 wiring 255 expired alarms hospitality 4...

Page 672: ...ption 250 fiber expansion cartridge installation tips 235 fiber port allocation ICS door label 251 fiber spool holder description 251 fiber spool using 252 fibre cable 243 file transfer 193 filter 00...

Page 673: ...ck 345 Hold button 309 setting SWCA controls 446 hold full autohold programming 372 tones music or silence 431 hospitality administrative set features 226 call restrictions 479 features 226 password 4...

Page 674: ...ring chart 264 temperature 200 troubleshooting 615 trunk cartridge slots 496 trunk module location 508 ventilation gap 200 wiring 260 identify device connected to the system 531 identifying the system...

Page 675: ...193 194 bearer capability 56 BRI card 65 70 512 BRI card B channels 513 BRI card call type 514 BRI card D packet service 515 BRI card loop lines 512 BRI card loop types 512 BRI card loops 512 BRI car...

Page 676: ...ated Services Digital Network service provider protocol 76 services and features 58 set DNs 80 software key 493 SPID 84 SPID assigning to T and NT loops 513 standards 71 T network wiring 276 T referen...

Page 677: ...signal link at CO 371 programming link time 439 programming loss package 372 programming message reply enh 441 programming name 377 programming received number 367 programming remote restrns 379 progr...

Page 678: ...105 external codes 459 line button 81 listing 306 remote access package 463 send name display PRI 525 setting auxiliary ring 297 single SPID 81 SWCA keys 442 top level 331 trunk type data settings 36...

Page 679: ...itiated from Norstar 570 starting 571 loops no bridge taps 204 profile support 323 S or T extension wiring 295 loss level 503 loss package descriptions 373 programming 372 trunk line setting 362 loss...

Page 680: ...ee also MWI 358 message waiting indication MCDN 161 messages network features 160 MICS basic password 307 behind a PBX 111 default destination codes 396 default DID line numbering 337 electrical conne...

Page 681: ...251 mounting 233 non expanded numbering 261 numbering 261 262 port DNs 260 port numbers 260 power LEDs 302 show system modules 496 showing inventory 537 spacer 251 Station Module 506 troubleshooting 6...

Page 682: ...redirection information NCRI MCDN 152 network calls creating autodial 121 external calls 121 Network DN BRI card 514 network DN 78 call type 514 incoming calls 81 received number 367 single SPID 81 N...

Page 683: ...2 on BRI 491 programming 471 489 setting up modules 491 suppression bit 491 tone 471 VSC 490 open switch interval OSI description 369 disconnect timer 501 optional equipment auxiliary ringer 297 auxil...

Page 684: ...6 park timeout 432 pass codes see software keys passive bus 295 password admin 307 basic 304 307 416 call log programming 414 calls answered with DISA 460 cond pswd 417 COS 92 COS user filter 413 desk...

Page 685: ...rations 524 ISD TT 503 line appearances 337 line numbers 508 line pools 339 line restriction rules 349 line setting 365 Meridian 1 networking MCDN 138 144 Meridian M1 network configuration 143 network...

Page 686: ...ialing plan 452 DID trunks 101 DISA 106 E M no DISA 100 E M trunk answer mode 370 E M trunks 89 MCDN break in 164 MCDN camp on feature 162 MCDN ISDN call connection limitation ICCL 61 128 154 648 MCDN...

Page 687: ...ter 413 COS password 412 day to day changes 334 dial mode 366 dialpad 304 dialpad headings 305 dialpad CCITT 326 display buttons 312 DN length 465 DNIS number enable disable trunk cartridge 505 enteri...

Page 688: ...top level 331 trunk answer 385 386 trunk mode 369 trunk type 363 trunks and lines 361 user preferences 315 viewing assigned lines 338 viewing line 320 viewing updates 314 VMsg center on lines 380 VSC...

Page 689: ...Release button icons 309 release button 313 release reasons listing 306 programming 477 relocating CAP module 451 telephones 293 remind delay 434 remort access packages COS 463 remote access caller fe...

Page 690: ...trictons 354 terminals sets 306 Restrn service list 306 retrieving calls park prefix 458 voice messages 488 retry intrvl 480 reusing trunk and station modules 218 reviewing line programming 319 review...

Page 691: ...ional equipment list wiring loops 204 Sched 4 384 Sched 5 384 Sched 6 384 schedules activating services 381 assigning filters 354 control sets 383 controls 386 default line restrictions 379 default na...

Page 692: ...trunks 105 logging all calls 437 profile reviewing programming 319 user restrictions 104 set interface programming 303 set lock 355 set name BusName 467 network name display 470 programming 470 set re...

Page 693: ...ers 508 standard time see daylight time start and stop times services 383 start DN changing at startup 329 Startup 305 starting the system 300 startup 263 changing start DN 329 default filters 352 dia...

Page 694: ...ock source loops 519 system prgrming access codes 456 alarmset 439 answer key 441 auto DN 460 autotime Date 436 backgrnd music 430 call log 437 call log space 437 camp timeout 431 CAP assignment 450 d...

Page 695: ...network call routing 136 shared line pools 119 target line DN DID trunk 101 PRI trunk 101 target line number 92 target line receive digit length 82 target lines assigning to set 336 defauld DID numbe...

Page 696: ...ion 293 set restrictions 354 user restrictions 104 telephones programming a direct dial number 459 temperature ICS 200 template changing default 328 remote access package defaults 464 Startup 305 term...

Page 697: ...analog VSC 490 tools programming 309 TR64211 carrier failure standard 502 transaction terminals 86 transfer callback 432 transmit objective loudness 503 setting gain 375 transparent dialing plan see...

Page 698: ...runk type 362 trunk line data copying 363 user interface 306 trunks assigning physical trunks 336 CLASS 436 MICS XC loop start compatibility 95 operating modes 90 programming analog VSC 490 programmin...

Page 699: ...mbers 314 programming for a telephone 320 programming updates 314 VMsg center 380 VMsg ctr tel s 306 488 voice mail external access 358 on SL 1 network 128 voice message accessing 358 external center...

Page 700: ...I trunk 280 port numbering 260 S or T extension wiring 295 S or T terminal equipment 294 station module 279 T network connection 276 trunk module with DID trunk cartridge 285 trunk modules with E M DI...

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