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Carrier VoIP
Release:

CICM 10.1

Publication:

NN10042-116

Document status:

Standard

Document release date:

4 July 2008

Copyright © 2008 Nortel Networks
All Rights Reserved.

Printed in Canada, the United States of America, and the United Kingdom

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.

Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.

All other trademarks are the property of their respective owners.

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Summary of Contents for 2210

Page 1: ...Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM Release CICM 10 1 Document Revision 04 01 www nortel com NN10042 116 ...

Page 2: ...ation in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo Business Made Simple and the Globemark are trademarks of Nortel...

Page 3: ...one handset modes of operation 21 Active 21 Active Idle 22 Config Menu 22 Error 22 Handset Switchover 22 Message Alert 23 Push to talk PTT 23 Standby 23 IP Phone handset status indicators icons and softkeys 24 Inbox 27 Outbox 27 Hardware requirements 28 2245 server 28 Communication Server CS 2000 and 2100 28 2246 Application Gateway 28 Access Point AP 28 Wireless Security Switch WSS 29 UNIStim Sec...

Page 4: ...ature menu 51 Navigating the Feature menu 51 Using the Assign menus 52 Labeling a feature key 54 Using the Options menus 54 Auto Hide 56 Resetting the feature keys to their defaults 57 Testing the local mode 59 Using the User menu 61 Navigating the User information menus 61 Viewing your user name 62 Enabling Auto Login 62 Viewing your login type 63 Changing your password 63 Make a call 65 Using of...

Page 5: ... your desk 79 Call Forward 79 Internal Call Forward 80 Turn off Call Forward 80 Work without interruption 83 Activate Make Set Busy 83 Deactivate Make Set Busy 83 Use the Inbox and Outbox 85 Using the Inbox 85 Using the Outbox 86 Resetting the Inbox or the Outbox 87 Using the User Option menu 89 Enter an Extension number 89 Select a Language 90 Enable the Lock Key menu 91 Select Phone Options 91 S...

Page 6: ...ry pack 121 Desktop Charger 123 WLAN Handset 2210 Series Desktop Charger 123 WLAN Handset 6100 Series Desktop Charger 124 Handset maintenance 127 Low power indicators 127 Cleaning the handset 127 Cleaning the handset connector 128 Cleaning the Desktop Charger 128 Cleaning the Desktop Charger connectors 128 Terms you should know 131 Defining the key type 52 Enabling or disabling the CICM Inbox 53 C...

Page 7: ...arge a call in progress 112 Charge a call when transferring a call 112 Charge a call during a conference call 113 Initiate a PTT call 115 Initiate a PTT option 115 Procedure steps 121 Single Desktop Charger 125 Dual Desktop Charger 125 Quad Desktop Charger 126 Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 8: ...8 Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 9: ...42 116 for release CICM 10 1 Features page 9 Other changes page 9 Features There were no feature changes made to this document Other changes There were no other changes made to this document Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 10: ...10 New in this release Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 11: ...ets refer to the Nortel IP Phone WLAN Handset 2210 WLAN Handset 2211 WLAN Handset 2212 WLAN Handset 6120 and WLAN Handset 6140 To identify a specific series of handsets the series number ending in zero is used For example WLAN Handset 2210 Series and WLAN Handset 6100 Series To refer to a specific handset the handset name is used For example to specify Nortel IP Phone WLAN Handset 2210 WLAN Handse...

Page 12: ...x LINE Provides access to the User Options menu Ring Type Noise Mode Alias IP Address Current IP Address Extension Current Call Server Terminal Type and keys Navigation keys that function as left and right key Navigation keys Up Down Use to navigate up and down through menus IP Phone 2211 and 2212 handsets Push to Talk When the feature is enabled the handset can function like a walkie talkie IP Ph...

Page 13: ... jack push to talk radio control available on WLAN Handset 2211 2212 and 6140 microphone jack available on WLAN Handset 2211 2212 and 6140 To identify the location of the keys and the components available on each wireless handset see Figure 1 IP Phone 2210 handset page 14 Figure 2 IP Phone 2211 handset page 15 Figure 3 IP Phone 2212 handset page 16 Figure 5 IP Phone 6120 handset page 17 and Figure...

Page 14: ...14 New in this release Figure 1 IP Phone 2210 handset Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 15: ...IP Phone handset description 15 Figure 2 IP Phone 2211 handset Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 16: ...s release Figure 3 IP Phone 2212 handset Figure 4 IP Phone 2210 Series Navigation keys Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 17: ...andset description 17 Figure 5 IP Phone 6120 handset Figure 6 IP Phone 6140 handset Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 18: ...ed on the softkey function Use the four softkeys to activate the displayed softkey feature Power on Start call Press Start to activate the handset and enter the active on hook state Power off End call Press End to deactivate the handset and return to the idle power save state In this state you can recharge the battery pack Dialpad A standard telephone push button pad MENU Transitions the handset f...

Page 19: ... 6140 handsets Push to Talk PTT When the Push to Talk PTT feature is enabled the handset can function as a walkie talkie IP Phone handset display The liquid crystal display LCD is divided into three main areas Top displays status indicators for various handset conditions for example message waiting envelope icon and battery level It is referred to as the status bar Middle displays a 4 line x 19 ch...

Page 20: ... key is pressed for a period of 10 seconds This is the default timeout for the active off hook state In this state you can recharge the battery pack Active off hook state This state is equivalent to a wired telephone that is off hook The handset transitions to the active off hook state when the handset is in the standby or active idle state and you press the Power On Start Call key Active idle sta...

Page 21: ...he handset transitions to this state when you make or answer a call and remains in this state for the duration of the call Push to talk state The handset transitions to this state with the first Push to talk transmission and ends after there has been two way radio traffic on the channel for 10 seconds While in this state you cannot use the keypad for any other functions but you can receive and pla...

Page 22: ...the menu options using the Nav keys When an asterisk appears to the left of an option it indicates that the option is selected Press Exit to return to standby mode Press Back to return to the previous menu Error The handset transitions to the Error mode if it loses the signal from the call server If the handset regains its signal within approximately 20 seconds it returns to the same mode when sig...

Page 23: ...vailable on the WLAN Handset 2211 WLAN Handset 2212 and WLAN Handset 6140 With the PTT feature activated handsets can operate in a PTT group broadcast mode like a two way radio in addition to standard telephone operation These handsets use channels for incoming and outgoing radio communication The WLAN Handset 6140 supports 24 multicast channels with the current channel saved in memory on the wire...

Page 24: ...tem administrator See Table 3 IP Phone handset status indicators icons and softkeys page 24 Table 3 IP Phone handset status indicators icons and softkeys Indicator light or Icon Description and Function Arrows Up and down arrows are displayed when the menu has additional options above or below Left or right arrows are displayed during editing when the cursor can be moved left or right Battery Indi...

Page 25: ... are out of the service coverage area and cannot receive or place calls The out of service tone plays Return to the coverage area to reestablish a connection Push to talk PTT and Priority PTT Indicates an incoming PTT call on the WLAN Handset 2211 2212 and 6140 The priority PTT ring icon indicates an incoming call on the priority PTT channel This call overrides all other calls Signal Strength Give...

Page 26: ...s the keypad press Cfg Enter Menu Menu Accesses the main Menu options No Negative reply Confirms a negative response to a prompt or displayed question Ok Okay Selects the highlighted item on the display area Play Play Plays the selected ring tone Prof Profile Opens the Profile menu Redl Redial Displays a list of the last 10 numbers entered Spdc Speed dial Opens the list of speed dial numbers Spkr ...

Page 27: ...he oldest call is dropped Calls appear in the list in order in which they were received with the most recent call at the top of the list Use the up and down navigation keys to scroll through the list In the handset display calls in the Inbox are tagged with a phone icon that appears on the left side of the Inbox screen The off hook icon indicates that you answered the call and envelope icon indica...

Page 28: ...server acts as a proxy to provide service to the wireless handset The 2245 server should be connected to the same subnet as the wireless handsets Communication Server CS 2000 and 2100 The Nortel IP Phone WLAN Handset 2210 Series and WLAN Handset 6100 Series require a CS2000 or CS2100 The WLAN Handset 2210 Series call server requires SN09 or SE09 software release The WLAN Handset 6100 Series call s...

Page 29: ... slot charger has a USB port Firmware for the WLAN Handset 6100 Series Unlike previous generations of WLAN handsets the WLAN Handset 6100 Series has its own dedicated software firmware load version 115 xyz The WLAN Handset 6100 Series handset software is stored in flash memory and can be upgraded in two different ways Over the air transfer of firmware updates from a designated TFTP server to the w...

Page 30: ...re not allowed through the CICM EM The Firmware cannot be upgraded via the CICM Please use the dedicated TFTP server address provisioned in the terminal configuration for firmware downloads The following figures display examples of the CICM EM pages modified to support the WLAN Handset 6100 Series wireless handsets Figure 8 CICM EM Terminal Configuration page for the WLAN Handset 6140 Carrier VoIP...

Page 31: ...Handset 6100 Series 31 Figure 9 CICM EM User Profile modification page for the WLAN Handset 6120 Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 32: ...elease Figure 10 CICM EM Terminal Audit Results page showing the WLAN 6100 Series handsets Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 33: ... to access and use these functions and features refer to the specific item in this document Figure 11 CICM menu hierarchy for IP Phone WLAN Handset CICM main menu After you successfully log on the menu systems are active and available An up or down arrow beside an item indicates the navigation key you can press to scroll to the next item Labels appear next to the soft keys in response to the item ...

Page 34: ...therefore not supported See Using the Assign menus page 52 Label Use the Label item to change a label associated with a feature key See Labeling a feature key page 54 Options Use the Options menu to enable and disable auto hide define your default feature enable the Outbox feature See Using the Options menus page 54 Reset Use the Reset item to reset the feature keys to the default settings See Res...

Page 35: ...our password See Using the User menu page 61 History Use History menu to reset the Inbox reset the Outbox See Resetting the Inbox or the Outbox page 87 Diagnostics Use this item to test the local mode See Testing the local mode page 59 Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 36: ...36 New in this release Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 37: ...ces see Using the main menu page 49 and Use the CICM Feature menu page 51 The following table describes the services available through the handset Function key Table 4 Function Key menu Item number Function name Description 1 Mute Allows you to listen to the incoming call without transmitting 2 Hold Allows you to suspend an active call without losing it 3 Goodbye Changes the state of the handset t...

Page 38: ... is displayed when the handset is in the standby state The Extension option is for display purposes You cannot edit this option see Enter an Extension number page 89 Language For systems that support multiple languages the user can select the display language from a list of supported languages Lock Key Enables the user to lock the handset by using the Lock Key menu Phone Options Enables the user t...

Page 39: ...umber of the call server see View the server IP address page 102 Current IP Address enables the user to view the handset s current IP address see View the IP address page 101 Terminal Type enables the user to view the PBX type used by the system see View Terminal Type page 103 Attention Check with your system administrator for the specific features that are supported by your WLAN Handset Carrier V...

Page 40: ...40 New in this release Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 41: ... page 41 Turning off the handset page 42 Turning on the handset Follow this procedure to turn on the handset Procedure Steps Step Action 1 Press and hold the Power on Start call key for 2 seconds Two chirps sound 2 Release the Power on Start call key The in service tone sounds and the extension number appears on the display The handset is now in standby mode End Carrier VoIP Nortel IP Phone WLAN H...

Page 42: ... handset while a call is active Procedure Steps Step Action 1 Press and hold the Power off End call key for 2 seconds One chirp sounds The handset turns off 2 Release the Power off End call key End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 43: ...can select a gateway Press the down arrow to select a gateway a check mark indicates the current selection 3 Press Ok The Login screen appears 4 Use keys on the dialpad to enter your user name If your user name is longer than 19 characters the characters scroll to the left and an ellipsis appears to the left of the User name field If you make a mistake entering your user name press Clear and start...

Page 44: ... entering your password press Clear and start again 7 Press Ok The display shows the options idle screen End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 45: ... and the handset must be active Procedure Steps Step Action 1 From the main menu select and open Logout 2 Press Ok The logout confirmation screen appears 3 Press Yes End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 46: ...46 Logging off Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 47: ...l system or Interactive Voice Response IVR the CICM and GWC audio profiles must be set up to negotiate RFC2833 in order for key hits to be detected such as PIN codes for voicemail accounts Prerequisites You must be logged on and the handset must be active The system administrator must grant you permission to edit your audio profile A check mark in front of an item indicates that you are in editing...

Page 48: ...profile press Ok 3 Use the navigation keys to toggle between enabling and disabling the Local Area Network functionality 4 Press OK to save the setting End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 49: ...dset must be active and you must be logged on See Logging on page 43 Procedure Steps Step Action 1 Press Menu The CICM main menu appears 2 Use the up and down navigation keys to scroll through menu End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 50: ...50 Using the main menu Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 51: ...ating the Feature menu page 51 For Assign see Using the Assign menus page 52 For Label see Labeling a feature key page 54 For Options see Using the Options menus page 54 For Reset see Resetting the feature keys to their defaults page 57 Navigating the Feature menu Follow these steps to navigate the Feature menu Prerequisites You must be logged on and the handset must be active Procedure Steps Step...

Page 52: ...ed Procedure Steps Step Action 1 From the main menu open the Feature menu 2 On the handset press the key to which you want to assign a feature 3 From the Feature menu select and open Assign The Assign menu opens 4 Select an item Key Type see Defining the key type page 52 Inbox see Enabling or disabling the CICM Inbox page 53 Attention The AutoScroll feature is not supported on Nortel IP Phone WLAN...

Page 53: ...select they key to change The Feature submenu appears 3 Select and open Assign 4 Press Key Type If the key you selected in step 2 is assigned to a Centrex feature these soft key labels appear Key Type and AutoScroll If the selected key is assigned to a local feature these soft key labels appear Key Type and Feature Attention The AutoScroll feature is not supported on Nortel IP Phone WLAN Handset 2...

Page 54: ... procedure Prerequisites You must first access the Feature menu To access the menu see Navigating the Feature menu page 51 Procedure Steps Step Action 1 From the Feature menu select and open Label The Label screen appears 2 Press Clear to delete the label currently associated with the key 3 Use the dialpad to enter the new label Press Bksp to backspace if you need to make a correction 4 Press Ok t...

Page 55: ...nfiguring Auto Hide Procedure Steps Step Action 1 Follow this procedure to enable or disable the Auto Hide feature When you complete this procedure you must log out and then log back in for the functionality to take effect For additional information see Auto Hide page 56 From the Options menu select and open Auto Hide The Auto Hide screen appears 2 Perform one of these steps To enable Auto Hide se...

Page 56: ...rm one of these steps To enable the Outbox select Enable To disable the Outbox select Disable 3 Press Ok End Auto Hide The Auto Hide feature is accessed from the Options menu When you enable the Auto Hide feature only those features that are relevant to the current activity on your phone are shown in the display For example the Call Transfer and Three Way call features can only be activated when a...

Page 57: ...y the relevant features or disable Auto Hide to show all features all of the time regardless of their relevance to the current state of the phone To enable or disable the Auto Hide feature see Configuring Auto Hide page 55 Resetting the feature keys to their defaults Follow this procedure to reset the handset feature keys to the default settings Prerequisites You must first access the Feature menu...

Page 58: ...58 Use the CICM Feature menu Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 59: ...strator Procedure Steps Step Action 1 From the main menu select and open Diagnostics The Diagnostics screen appears Test Local Mode transitions the terminal to its S2 for registration with a Survivable Remote Gateway 2 Press Ok to access the confirmation screen 3 Press Ok to enter local test mode or No to return to the Diagnostics menu Press Help for more information End Carrier VoIP Nortel IP Pho...

Page 60: ...60 Testing the local mode Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 61: ...ing Auto Login page 62 Viewing your login type page 63 Changing your password page 63 Navigating the User information menus Follow this procedure to access the User submenus Prerequisites You must be logged on and the handset must be active See Turning on the handset page 41 and Logging on page 43 Procedure Steps Step Action 1 From the main menu select the User menu The User menu appears Carrier V...

Page 62: ...p Action 1 From the main menu open the User menu 2 From the User menu select and open Username The Username screen appears showing your user name End Enabling Auto Login Follow this procedure to enable the Auto Login feature Any system maintenance activity such as a firmware upgrade results in logging you out of the system By enabling the Auto Login feature you are automatically logged into the IP...

Page 63: ...io the handset always adopts the Master position in their Master Slave relationship which implies that all audio is rooted to the physical set The handset behaves the same as any other wired IP Phone it does not support a joint session with another physical terminal Prerequisites The User menu must be displayed See Navigating the User information menus page 61 Procedure Steps Step Action 1 From th...

Page 64: ...e 61 Procedure Steps Step Action 1 With the User menu displayed scroll through the list and select and open Password The Password screen appears 2 Use the dialpad to enter your current password 3 In the same screen use the dialpad to enter the new password 4 Press Ok Use the new password the next time you log on End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standa...

Page 65: ... page 65 Using Predial page 65 Editing the predial number page 66 Redial last number page 66 Making a call using a headset page 67 Answering a call using a headset page 67 Making a call using a line page 67 Using off hook dialing Follow this procedure to make a call Procedure Steps Step Action 1 Press the Power on Start call key 2 Use the dialpad to enter the number 3 Press the Power off End call ...

Page 66: ...n hook state 2 Perform one of the following steps To delete numbers that appear to the right of the cursor press Delete To delete numbers that appear to the left of the cursor press Bksp To quit without editing a number press Cancel 3 Press Ok to dial the number End Redial last number Follow this procedure to use the Last Number Redial Redl feature on the WLAN Handset 6100 Series The Redial featur...

Page 67: ...te the call Using off hook dialing page 65 Using Predial page 65 Making a call using a line page 67 End Answering a call using a headset Follow this procedure to answer a call using the headset Procedure Steps Step Action 1 Connect the headset to the handset 2 Press the Power on Start call key End Making a call using a line Follow this procedure to make a call using a line Procedure Steps Step Act...

Page 68: ...Press the LINE key and select the number key that corresponds to the DN from which you want the call to originate 3 Use the dialpad to enter the number End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 69: ...r the location of the keys and the headset jack Navigation Answering a call page 69 Answering a call while using a headset page 69 Call Waiting page 70 Answering a call Follow this procedure to answer a call Procedure Steps Step Action 1 Press the Power on Start call key 2 Answer the call End Answering a call while using a headset Follow this procedure to answer a call while using a headset Carrie...

Page 70: ...ss FCN to place the current call on hold 2 Press the Line button to access the Feature Keys menu 3 Press the number key that corresponds to the Call Waiting feature To return to the first telephone call go to Step 4 4 Do one of the following Select FCN to place the second call on hold or Press the End button to end the second call and then press the Start button to enter the active idle state 5 Pr...

Page 71: ... even when the far end disconnects first To view the location of the key on a handset go to Overview page 11 Procedure Steps Step Action 1 Press the Power off End call key 2 Release the Power off End call key End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 72: ...72 Ending a call Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 73: ...call page 76 Mute a call page 77 Unmute a call page 77 Record Caller Number page 78 Trace a malicious call page 78 Place a call on hold Follow this procedure to place a call on hold The Hold feature allows you to suspend a call without terminating it Use the Hold feature when talking on one line and another call arrives on a second line Procedure Steps Step Action 1 To activate the Hold function p...

Page 74: ... and press the line number of the call you wish to retrieve This will access the Feature Keys menu in the active off hook state 2 Press Enter End Call Park Follow this procedure to use the Call Park feature for the Nortel IP Phone WLAN Handset 6100 Series wireless handset Use the Call Park feature to hold temporarily park and retrieve a call from any telephone or handset Call Park does not tie up ...

Page 75: ...re Steps Step Action 1 To park a call on a DN other than the System Park DN or your own DN select the Park soft key 2 Enter the DN where you want to park the call 3 Select the Park soft key again End Transfer a call Follow this procedure to transfer a call to a third party Procedure Steps Step Action 1 During an active call press the LINE key A list of available features appears 2 Use the navigati...

Page 76: ...er on hold you can merge the parties to create a conference between the two callers and yourself Procedure Steps Step Action 1 While on a call press and hold the FCN key and select 3wc or press the Conference softkey and Line button 2 Press the number key of the call that you want to connect to your current call 3 To merge the calls press and hold the FCN key and select 3wc again or press the Conf...

Page 77: ... 4 If necessary repeat the procedure until all the required people are in the conference End Mute a call Follow this procedure to mute a call Muting prevents the transmission of sounds by the handset Procedure Steps Step Action 1 Press the FCN key The Hidden Keys list appears 2 On the dialpad press the number key that corresponds to the Mute option The mute feature is enabled and Mute appears on t...

Page 78: ... the Call Party soft key to place the caller on hold The entered number displays 2 Enter a charge account number or the caller s number 3 Press the Call Party soft key to return to the call End Trace a malicious call Follow this procedure to trace a malicious call on the Nortel IP Phone WLAN Handset 6100 Series wireless handset Use the Malicious Call Trace feature to trace nuisance calls within yo...

Page 79: ...ther extension within the system You can continue to place outgoing calls from your handset while the Call Forward is active Procedure Steps Step Action 1 During an active call press the FCN key and select Forward 2 Use the dialpad to enter the number of the DN to which you want to forward your incoming calls 3 Press Forward again An icon next to the label on the feature key appears on your displa...

Page 80: ...the DN to which your internal calls are to be forwarded 4 Press the Line button to access the Feature Keys menu 5 Press the number key that corresponds to the Internal Call Forward feature To quit Internal Call Forward go to Step 6 6 Press the Line button to access the Feature Keys menu 7 Press the number key that corresponds to the Internal Call Forward feature To reinstate Call Forward to the sa...

Page 81: ...e Steps Step Action 1 Press the FCN key and select Forward 2 The icon no longer appears in the display End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 82: ...82 While away from your desk Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 83: ...a busy signal when the handset receives an incoming call Procedure Steps Step Action 1 Press the Power On Start Call key 2 Press the LINE key The Feature Keys menu appears 3 On the dialpad press the number key that corresponds to Make Set Busy 4 Select Enter All incoming calls now receive a busy signal An icon appears beside the Make Set Busy option indicating that the feature is enabled End Deact...

Page 84: ...he Power On Start Call key 2 Press the LINE key The Feature Keys menu appears 3 On the dialpad press the number key that corresponds to the Make Set Busy 4 Select Enter The feature is disabled End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 85: ...lope icon appears in the top left corner of the display if you missed an incoming call This icon disappears after you retrieve the message You can assign a maximum of six DN keys to the Inbox Prerequisites The handset must be active You must have a call in the Inbox Procedure Steps Step Action 1 Press the FCN key 2 Use the navigation keys to select Inbox from the menu The Inbox screen appears 3 Us...

Page 86: ...x Prerequisites You must have assigned the Outbox to a DN key Procedure Steps Step Action 1 Press the FCN key 2 Use the navigation keys to select Outbox from the menu The Outbox screen appears 3 Use the navigation keys to scroll through the list and select a call 4 Press Ok 5 Perform one of these actions To dial a call go to step 5 To view call information go to step 6 To store the number in the d...

Page 87: ... is used to delete calls from the Inbox or the Outbox See Using the main menu page 49 to access the History menu Prerequisites The History screen must be displayed Procedure Steps Step Action 1 From the main menu select and open History The History screen appears 2 From the History screen select Reset Inbox or Reset Outbox 3 Press Ok The calls are deleted End Carrier VoIP Nortel IP Phone WLAN Hand...

Page 88: ...88 Use the Inbox and Outbox Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 89: ...eys Navigation Enter an Extension number page 89 Select a Language page 90 Enable the Lock Key menu page 91 Select Phone Options page 91 Select Ring Options page 95 View System Information page 101 View Terminal Type page 103 Enter an Extension number Follow this procedure to enter an extension number for the wireless handset This number is used to identify the handset It is displayed when the han...

Page 90: ...or to exit all menus and return to standby mode press the Power Off End Call key or press Exit End Select a Language Follow this procedure to select a language for the wireless handset For systems that support multiple languages you can select the display language from a list of supported languages Procedure Steps Step Action 1 While the handset is in standby mode select the Cfg soft key 2 Use the...

Page 91: ...u of choices such as Noise Mode Key Tones Warning Tones Display Contrast and Keypad Autolock Noise Mode enables the user to adjust the handset for different levels of noise within the work environment There are three noise level modes Normal High and Severe Changing the Noise Mode to High or Severe adjusts the handset s microphone and in ear speaker volume to account for background noise Select No...

Page 92: ...t menu level is displayed 3 Use the Up and Down Nav keys to scroll through the list and select Noise Mode 4 Press Enter The Noise Level submenu appears 5 Use the Nav keys to scroll through the menu and highlight one of the following settings an asterisk indicates the selected setting Normal High or Severe 6 Press Ok 7 Perform one of these actions to return to the previous menu and choose another o...

Page 93: ...Back or to exit all menus and return to the standby state press the End key End Change the Warning Tones Procedure Steps Step Action 1 While the handset is in standby mode press the Cfg soft key 2 Use the Nav keys to scroll through the menu and highlight Phone Options 3 Press Enter to select the setting 4 Use the Nav keys to scroll through the menu and highlight Warning Tones 5 Press Enter to sele...

Page 94: ...highlight Display Contrast 5 Press Enter to select the setting 6 Use the Nav keys to adjust the contrast to a suitable level 7 Press Enter to save the setting 8 Do one of the following to return to the previous menu and choose another option press Back or to exit all menus and return to the standby state press the End key End Change the Keypad Autolock Procedure Steps Step Action 1 While the hands...

Page 95: ...g tone or any other ring setting You must first select a profile your handset ring behavior is established by five User Profiles Silent Vibrate Loud Soft Custom The currently active user profile is shown on the standby display While the handset is in standby mode you can change the ring behavior by pressing Prof and selecting a new profile from the list The currently active profile is marked with ...

Page 96: ...ss Enter to select User Profiles The next menu level is displayed 4 Use the Nav keys to scroll through the menu and highlight one of the settings an asterisk indicates the selected active setting 5 Press Enter to select the option 6 Use the Nav keys to scroll to Ring Settings 7 Press Enter to select the option 8 Use the Nav keys to select Telephone Ring 9 Press Enter to select the option 10 Use th...

Page 97: ...t menu level is displayed 4 Use the Nav keys to scroll through the menu and highlight one of the settings an asterisk indicates the selected active setting 5 Press Enter to select the option 6 Use the Nav keys to scroll to Ring Tone 7 Press Enter to select the option 8 Use the Nav keys to select Telephone Ring 9 Use the Nav keys to scroll through the menu and select Ring Tone 10 Press Enter to sel...

Page 98: ...User Profiles The next menu level is displayed 4 Use the Nav keys to scroll through the menu and highlight one of the settings an asterisk indicates the selected active setting 5 Press Enter to select the option 6 Use the Nav keys to scroll to Ring Setting 7 Press Enter to select the option 8 Use the Nav keys to select Ring Volume 9 Press Enter to select the option 10 Do one of the following to re...

Page 99: ...ss Enter to select the option 8 Use the Nav keys to highlight one of the following Off default PBX Continuous Short Pulse Long Pulse 9 Press Enter to choose the cadence 10 Do one of the following to return to the previous menu and choose another option press Back or to exit all menus and return to the standby state press the End key End Select Ring Delay Procedure Steps Step Action 1 While the han...

Page 100: ... Delay 10 Second Delay 9 Press Enter to choose the delay 10 Do one of the following to return to the previous menu and choose another option press Back or to exit all menus and return to the standby state press the End key End Silence the Ring Follow this procedure to silence the handset ringer Procedure Steps Step Action 1 When the handset is ringing press the Power Off End Call key The ringing s...

Page 101: ...o the handset by the call server You cannot edit the IP address Prerequisites The handset must be in standby mode Procedure Steps Step Action 1 Press and hold the LINE key The User Options menu appears 2 Use the Up and Down keys to scroll through the list and select Alias IP Addr 3 Press Enter The IP address appears 4 Perform one of these actions To return to the previous menu press Back To return...

Page 102: ...e previous menu press Back To return the handset to standby mode press the Power Off End Call key or press Exit End View the server IP address Follow this procedure to view the IP address and port number of the call server You cannot edit the IP address or port number Prerequisites The handset must be in standby mode Procedure Steps Step Action 1 Perform one of the following options press and hold...

Page 103: ...e press the Cfg soft key 2 Use the Nav keys to scroll through the menu and highlight System Information 3 Press Enter to select the setting 4 Use the Nav keys to scroll through the menu and highlight FirmwareVersion 5 Press Enter to view the hardware identification number MAC address downloader version function file version and phint1 file version 6 Perform one of the following actions to return t...

Page 104: ...the Up and Down keys to scroll through the list and select Terminal Type 3 Press Ok The PBX terminal information appears 4 Perform one of these actions To return to the previous menu press Back To return the handset to standby mode press the Power Off End Call key or press Exit End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Norte...

Page 105: ...are available Q is associated with the 7 key and Z with the 9 key Prerequisites A screen where you can enter text must be active on the handset Procedure Steps Step Action 1 To enter text find the number key associated with the letter you want to enter The letter appears on the display 2 To enter the first letter press the key once 3 To enter the second letter press the key twice 4 To enter the th...

Page 106: ...106 Enter text using the dialpad Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 107: ... edit an entry in the Personal Directory Navigation Navigating the directory page 107 Adding an entry to the directory page 108 Editing a directory entry page 109 Deleting a directory entry page 109 Making a call using the Directory page 110 Navigating the directory Follow this procedure to navigate the directory Prerequisites The handset must be active Procedure Steps Step Action 1 Press the FCN ...

Page 108: ...ur entry requires symbols not represented by numbers 0 to 9 use the and keys If you are unsure how to enter text using the dialpad see Enter text using the dialpad page 105 before you start this procedure Prerequisites The Directory screen must be displayed To display the screen see Navigating the directory page 107 Procedure Steps Step Action 1 From the Directory menu select New Entry 2 Press Ok ...

Page 109: ...text using the dialpad page 105 before you start this procedure Prerequisites The Directory screen must be displayed To display the screen see Navigating the directory page 107 Procedure Steps Step Action 1 From the Directory screen use the navigation keys to scroll through the list and select the entry to edit 2 Press Ok The Edit screen appears 3 On the Edit screen select the item to edit Number ...

Page 110: ...rom the directory End Making a call using the Directory Follow this procedure to dial a number using the directory Prerequisites The Directory screen must be displayed To display the screen see Navigating the directory page 107 Procedure Steps Step Action 1 With the Directory screen displayed use the navigation keys to scroll through the list and select the entry to dial 2 Press Ok You are prompte...

Page 111: ...ocedures to use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a handset that is restricted to local calls To access these features press the LINE key to view the Feature Keys menu Charge a call before dialing a call Procedure Steps Step Action 1 To charge a local or long distance call to an account before you dial select t...

Page 112: ...he line of the call to return to the call End Procedure Steps Step Action Charge a call when transferring a call Procedure Steps Step Action 1 To charge a call to an account when you transfer a call first place the call on hold see Place a call on hold page 73 Select the LINE key to view the Features Keys menu 2 Select the Charge feature key 3 Enter the charge account number 4 After you hear the d...

Page 113: ...nce soft key End Enhanced Override Follow this procedure to use the Enhanced Override feature to override an active call after you attempt to use a Forced Camp on Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party Procedure Steps Step Action 1 To use Enhanced Override if you receive a busy signal after entering a number press...

Page 114: ...ber press the LINE button to access the Feature Keys menu 2 Press the number key that corresponds to the Override feature to initiate a Forced Camp on The party that you called receives a tone and you receive a ring ringback signal or busy engaged signal depending on the options chosen You are now camped on to the number you entered 3 When the party that you called finishes their call your handset...

Page 115: ...r The Push to talk PTT feature is only available on the WLAN Handset 2211 WLAN Handset 2212 and WLAN Handset 6140 Procedure Steps Step Action Initiate a PTT call Procedure Steps Step Action 1 Press the Push to talk button Wait for the display to show Transmitting 2 Speak into the microphone Attention All WLAN Handsets 2211 2212 and 6140 that are monitoring the channel can hear the transmission 3 T...

Page 116: ...talk PTT Select Subscribed Channels Select the channel that you want to add Subscribed channels are marked with an asterisk 5 To transmit on the priority channel Press Push to talk Select the priority channel from the list Press Push to talk and then speak 6 To end a PTT call Press End to exit the PTT call 7 To change PTT volume Use the Up and Down volume buttons located on the side of the handset...

Page 117: ... different profile Silent and Vibrate disable PTT by default or unsubscribe from all PTT channels End Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 118: ...118 Additional Call Features Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 119: ... or 70 hours standby The WLAN Handset 6100 Series battery packs are composed of Lithium Ion and have the following capacity Standard Battery Pack capacity 4 hours talk time or 80 hours standby Extended Battery Pack capacity 6 hours talk time or 120 hours standby Ultra Extended Battery Pack capacity 8 hours talk time or 160 hours standby Attention Do not dispose of a battery pack with your domestic...

Page 120: ... soft beeps once every six seconds first slow and then fast When you first hear the beeps you have two minutes to end the call or change the Battery Pack Removing the battery pack Follow this procedure to remove the battery pack from the handset For the location of the release button refer to IP Phone 2211 handset Procedure Steps Step Action 1 Press the battery release button The battery pack rele...

Page 121: ...eases from the handset 3 Lift the battery pack out of the handset cavity 4 Slide the recharged battery pack into the handset cavity 5 Resume the call See Retrieve a call on hold page 74 End Charging the battery pack Follow this procedure to charge the battery pack The handset can be charged when in a power off or standby state You must charge the battery pack before its first use The Nortel Networ...

Page 122: ...dby mode when charging 2 Place the handset face forward into the Desktop Charger The red indicator light turns on 3 Charge the battery pack If the handset is in standby mode the handset extension number and Charging appear in the display The handset is fully operational and can receive calls If the handset is off the extension number does not appear The handset cannot receive calls It is normal fo...

Page 123: ...er provided with the handset unit DANGER Do not immerse the unit into water Do not throw the unit into a fire Navigation WLAN Handset 2210 Series Desktop Charger page 123 WLAN Handset 6100 Series Desktop Charger page 124 WLAN Handset 2210 Series Desktop Charger Nortel Networks WLAN Handset Desktop Chargers are designed to fully charge the WLAN Handset 2210 Series wireless handset The Nickel Metal ...

Page 124: ...rovides a USB port The Dual Charger for the WLAN Handset 6120 and 6140 charges the battery pack in the handset while it remains operational and also charges an additional battery pack in the rear charging bay The handset and spare battery cannot charge simultaneously If both require charging the handset has priority and recharges first After the handset is fully charged the spare battery is charge...

Page 125: ...p Charger An animated charge icon indicates that charging is in progress 3 Charge the battery pack If the handset is in standby mode it displays its extension number and Charging It is fully operational and can receive calls If the handset is off only Charging is displayed and the handset cannot receive calls It is normal for the battery pack to become warm when charging 4 When the handset is full...

Page 126: ...ure Steps Step Action Quad Desktop Charger Procedure Steps Step Action 1 Insert the battery pack into one of the four charging bays The LED above the charging bay turns on If the LED starts to blink as soon as the battery pack is inserted remove the battery pack and reinsert it into the charger If a flashing LED indicates a battery pack failure check the battery pack in a different bay or substitu...

Page 127: ...ean the handset CAUTION Do not spray liquid directly onto the handset Always apply the cleaning agent or water to a clean cloth or paper towel first Then wipe the cloth or paper towel over the surface of the handset Do not immerse the handset in any liquid Do not use furniture polishes waxes or plasticizer based cleaners Do not use pre moistened towelettes containing lanolin aloe glycerin or other...

Page 128: ...onnector to clear it of debris 2 Dip the end of a cotton swab in isopropyl alcohol 3 Insert the swab into the connector and twist 4 Repeat step 2 several times 5 If available blow compressed air into the connector to dry it Cleaning the Desktop Charger Moisten a clean cloth or paper towel with water and wipe it over the surface of the unit CAUTION Do not spray liquid directly onto the unit Always ...

Page 129: ...nto the connector and twist Do not push or pull the exposed battery pack connectors 4 Repeat step 2 several times 5 If available blow compressed air into the connector to dry it Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 130: ...130 Desktop Charger Carrier VoIP Nortel IP Phone WLAN Handset User Guide CICM NN10042 116 04 01 Standard 4 July 2008 Copyright 2008 Nortel Networks ...

Page 131: ...0 Series and WLAN Handset 6100 Series wireless handset users to an IP network CICM provides the interface between the Centrex feature set and an IP network CICM feature menu The CICM system provides additional features services to Nortel IP Phone WLAN Handset 2210 Series and WLAN Handset 6100 Series wireless handsets These features are assigned by the CICM system administrator Dialpad The dialpad ...

Page 132: ... Options menu Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the user presses a line key b the call is automatically answered at the set or c a line is automatically selected for an outgoing call Push to talk The Push to talk PTT feature on the handset allows it to function as a walkie talkie Soft keys self labeled A set of keys program...

Page 133: ......

Page 134: ...in Canada the United States of America and the United Kingdom LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without no...

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