10 Call Display services
Recommended configuration 3
The Not-star system has lines 1 and 2 appearing on all sets. The
supervisor wants to log all calls for lines 1 and 2 at his/her set in
order to analyze call traffic. Two users have been selected to
return unanswered customer calls; To avoid confusion when
logging and sharing lines, one user logs Ho
answered
calls on line 1 and a second user logs No one answered calls
on line 2. This dearly identifies who is responsible for returning
calls for each line and ensures that only one person calls the
customer back,
Call Logs with shared lines
Programming:
Configuration:
Line Access
Line assignment
Ringing
Administration:
Log Defaults
Set Services
Show Set: 21
(supervisor’s set)
Set:
Lines
Y
Show Set: 22
Set: Line
Y
Show Set: 23
Logging Set: Line
Y
Compact DR5 System Coordinator Guide
Summary of Contents for Compact 616 DR5
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Page 54: ...nontar Compatt DR5 Coordinator Guide...
Page 70: ...12 II Display services Compact DR5 System Coordinator Guide...
Page 222: ...164 Voice Call Compact DR5 System Coordinator Guide...
Page 273: ...Compact DR5 Programming Record E...
