Nokia IP390 - Security Appliance, Installation Manual

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7
Troubleshooting
78 IP390 Security Platform Installation Guide
Unable to Connect to Network Voyager Using the Ethernet Port, But
Console Access Works
Problem Using the wrong Ethernet cable.
Solution Use a crossover Ethernet cable if you are connecting directly to the computer. Use a
straight-through cable if you are connecting to a hub. For cabling information, see “Four-Port
10/100 Mbps Ethernet Network Interface Card” on page 37.
Problem Port is not configured as active.
Solution Use the CLI over the console connection to verify the interface configuration and fix
it if necessary.
Problem Host port configuration is incorrect.
Solution Use the CLI over the console connection to verify the interface configuration and fix
it if necessary.
Problem Wrong link speed.
Solution Use the CLI over the console connection to verify the interface configuration and fix
it if necessary.
Do Not See Interfaces that Should be Present
Problem Local IP390 appliance ports do not appear.
Solution Your NIC might be defective. Contact the appropriate Nokia customer support site
as listed in “Nokia Contact Information” on page 3.
Note
The problem could be with the slot on the PMC card carrier. Try installing the NIC in another
slot.
Common Ethernet Problems—Connectivity with Attached Device
Problem No link light.
Solution
You might have used the wrong cable. Use a crossover cable between an IP390
appliance and a host, and a straight-through cable between an appliance and a hub.
Problem
Solid data and activity LED.
Solution You might have set the wrong speed. Verify that the speeds match on each end of the
Ethernet connection (10 Mbps or 100Mbps).