Nokia IP2255 - Security Appliance, Installation Manual

Page: 107 / 124

General Troubleshooting Information
Nokia IP2255 Security Platform Installation Guide 107
Problem
Not connected with a null-modem cable.
Solution Verify that you are using a null-modem cable. For pinout
information, see “To connect to the console” on page 46.
Problem Wrong terminal settings.
Solution Verify terminal settings: 8 data bits, 1 stop bit, no parity,
9600 bps.
Problem
Terminal set for flow control.
Solution The Nokia IP2255 appliances do not use flow control. The
terminal should be set for no flow control.
Problem
Defective appliance or file system.
Solution Contact the Nokia customer support site listed in “Nokia Contact
Information” on page 3.
Login Prompt Appears, But Password Not Accepted
Problem Database is corrupt
Solution Return to default settings as described in “To reset the default
database settings” on page 108, or contact the Nokia customer support site
listed in “Nokia Contact Information” on page 3.
Problem Entered wrong password.
Solution
Obtain a valid password or set a temporary password.