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ninjakitchen.com
TROUBLESHOOTING GUIDE
There is sediment in my coffee�
• If using a permanent filter (not included on all models), the sediment at the bottom
of the brewed coffee may be due to using finely ground coffee.
• To reduce the amount of sediment in the brewed coffee, use a slightly coarser grind
or use a paper filter.
There are grounds in my coffee�
• Either the permanent filter (not included on all models) or a paper filter must be inserted
into filter holder when brewing.
• Using too many grounds can cause the filter holder to overflow. Once cooled,
clean out the filter holder and refill using the appropriate amount of coffee
(1 scoop per cup).
• Finely ground coffee can clog the filter holder. For best brewing results, use
a medium-grind coffee.
Paper filter is folding over�
• The unit is designed to take a #4 cone filter. Be sure you are using this size and shape, as
larger sizes may fold over. Allow the filter holder to cool before handling. Be sure the paper
filter is folded along its two seams and is pressed firmly into the filter holder. Alternatively,
you can wet the sides of the paper filter to temporarily adhere it to the filter holder.
Coffee is too weak�
• For stronger coffee, use the Rich Brew setting. If you want an even bolder flavor, you can
add more coffee grounds to the filter.
Coffee is too strong�
• For milder coffee, try the Classic Brew setting. If you want an even milder
flavor, use fewer grounds in the filter.
Coffee is leaking�
• After removing the water reservoir, there may be a small amount of water in the reservoir valve.
This can be easily removed with a dry cloth.
• If the leak is coming from the bottom of the brew basket, the removable filter holder valve may
be clogged. Rinse the filter holder with water and press the valve repeatedly until the clog is
cleared.
• If the leak is coming from the bottom of the coffee maker, call Customer Service at
1-877-646-5288.
Brew will not start�
• Ensure the unit is powered on and the display is illuminated. If there are no lights, the
machine is not getting power. Try a different outlet and press the Power button.
• Check to make sure there is water in the water reservoir.
• Make sure the carafe is in place. The brewer will not dispense coffee if the carafe is not
under the brew basket. If it is not in place, the brew will remain in the brew basket, which
could lead to overflow.
• If the brew still does not start, it may be time to run a clean cycle. Please refer to the
Descaling Your Ninja® Coffee Brewer section.
Brew cycle is too slow�
• A full carafe brew will take approximately 12–15 minutes. If a full carafe brew takes longer
than expected, you may need to run a clean cycle. Please refer to the Descaling your
Ninja® Coffee Brewer section.
Carafe overflowed�
• The carafe may not have been empty prior to brewing, or the water level exceeded the
Max Fill line on the water reservoir prior to brewing. Reminder,
DO NOT
add additional
water to the reservoir after a brew or cleaning cycle has already started.
• The carafe holds 60 fl. oz. To avoid overflows, make sure carafe is empty prior to brewing
and the water reservoir is not filled past the 12-Cup Line.
Brew basket overflowed�
• Check that the carafe is in place with the lid secured. If the carafe is in place, the bottom
of the filter holder may be clogged. This can happen with finely ground coffee or too
many coffee grounds in the filter holder. Rinse the filter holder with water and press the
valve repeatedly until the clog is cleared.
• Decaf coffee grounds will absorb water differently. Use fewer scoops when using decaf
grounds.
NOTE:
DO NOT
use paper filter in conjunction with the permanent filter, as this could
cause water and/or coffee to clog or back up in the filter basket.
NOTE:
We recommend using medium-grind coffee.
NOTE
: The brew will begin, pause, and then continue. This process is used to evenly
saturate the coffee grounds.
1-877-646-5288
ENGLISH
