PROBLEM
SOLUTION
TROUBLE SHOOTING (CONTD.)
47
The battery only lasts 15
minutes.
The Dash Cam cannot lock
onto satellite.
I get the announcement
“Card Error. Please format
SD card”.
The SD card in my Dash Cam
cannot be read.
I can't delete files on my SD
card within the Dash Cam.
Mass Storage function does
not work.
Video files cannot be played.
Video Image is blurred.
Video file playback is jumpy.
The sound is not synchronised
with video during playback.
This is normal, the battery is primarily for use with Parking Mode
on a switched live power supply and NOT intended as an alternative
power source to replace the supplied car adaptor.
After power on and with the device mounted with clear view of the
sky it can take up to 10 minutes to find the three satellites required
to achieve a stable signal. Reception can also be affected by
atmospheric conditions and the proximity of buildings / trees
obscuring the sky.
The SD card has been formatted in another device and the Cluster
Size is not compatible. There may also be an error on the card.
Use the Setup option within the APP to re-format the SD card from
in the Dash Cam.
Ensure that the SD card is a Class10 type SD card of 8-128GB
Use a good quality branded SD card between 8GB and 128GB
Class 10 and format the card from within the Setup Menu of
the APP.
Check to see if these files are 'protected', if so please follow
instructions to 'un-protect' the files within the APP.
The Mass storage function will work on both Windows and Mac.
Restart the PC, as this may be required for the necessary driver to
be loaded correctly. Disconnect and reconnect the Dash Cam.
Contact NEXTBASE for the required driver.
The video files from the Dash Cam are in .MOV format and may not
be compatible with your PC if suitable playback software is not
installed. Install the Nextbase Replay 3 playback software which is
freely available from www.Nextbase.co.uk
Remove the protective lens cover and check that the Dash Cam
field of view does NOT include any painted section of the
windscreen.
Clean the lens, clean the windscreen!
Reformat the SD card to remove non-contiguous files. For best
recording use a quality branded Class 10 SD card of
8 to 128GB recommended size.
PC may not be sufficient for the playback task, try a different PC.
Copy the recorded video files onto the PC / Mac for playback
directly rather than use the Dash Cam as a card reader.
Reduce the resolution of the recording within the Dash Cam and
record some new files to test if this is the problem.
The Codecs upon your PC may not be compatible or the latest
standard.
Download the latest Codecs from:
Summary of Contents for 320GW
Page 1: ...Instruction Manual...
Page 50: ...NOTES...
