NETGEAR WNR834, Setup Manual

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30 Troubleshooting
Using the Ping Utility to Troubleshoot
Most computers and routers have a diagnostic utility called
ping
that sends a request to a target
device. The device then replies. The ping utility makes it easy to troubleshoot a network.
Testing the Path from Your Computer to Your Router
You can ping the wireless router to verify that the LAN path from your computer to your router is
set up correctly.
To ping the wireless router from a Windows PC:
1.
From the Windows task bar, click
Start
and select
Run
.
2.
In the field provided, type
ping
followed by the address of the router, as in this example:
ping www.routerlogin.net
3.
Click
OK
. You should see a message like this one:
Pinging www.routerlogin.net with 32 bytes of data
If the path is working, you see this message:
Reply from www.routerlogin.net: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
– Make sure the LAN port light is on. If the light is off, follow the instructions in “Basic
Setup Checklist” on page 25 .
– Check that the corresponding lights are on for your computer’s network interface card.
• Wrong network configuration
– Verify that the Ethernet card driver software and TCP/IP software are both installed and
configured on your computer.
– Verify that the IP addresses for your router and your computer are correct and that the
addresses on both begin with 192.168.1