•
Power/Cloud LED remains off
If you use a PoE+ connection and the Power/Cloud LED and other LEDs are off when
the Ethernet cable is connected to a PoE+ switch, do the following:
•
Make sure that the LEDs are not disabled (see Manage the LEDs on page 173).
•
Make sure that the Ethernet cable between the access point and the PoE+ switch is
correctly connected at both ends.
•
Make sure that the other end of the Ethernet cable is plugged into a PoE+ port on
a PoE+ switch that is receiving power.
•
Make sure that the PoE power budget of the PoE+ switch is not oversubscribed so
that the PoE+ switch is capable of delivering PoE+ (802.3at) power to the access
point.
If you use an optional power adapter and the Power/Cloud LED and other LEDs remain
off when the access point is turned on, do the following:
•
Make sure that the LEDs are not disabled (see Manage the LEDs on page 173).
•
Make sure that the power adapter is correctly connected to the access point, and
that the power adapter is correctly connected to a functioning power outlet. If it is
plugged into a power strip, make sure that the power strip is turned on. If it is plugged
directly into the wall, verify that the outlet is not switched off.
•
Make sure that you are using the NETGEAR power adapter for this product. That is,
do not use the NETGEAR power adapter for another NETGEAR product or a
third-party power adapter.
If the error persists, a hardware problem might exist. For recovery instructions or help
with a hardware problem, contact technical support at netgear.com/support.
Power/Cloud LED remains solid amber
When you connect the access point to a power source, the Power/Cloud LED lights
solid amber initially, then blinks amber slowly, and finally turns solid green or solid blue,
indicating that the startup procedure is complete and the access point is ready.
If the Power/Cloud LED remains solid amber after five minutes, either a boot error
occurred or the access point is malfunctioning.
User Manual
238
Diagnostics and
Troubleshooting
Insight Managed WiFi 6 AX5400 Access Point Model WAX628
