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Chapter 7: Troubleshooting

N300 Wireless Gigabit ADSL2+ Modem Router DGN3500 User Manual

Cannot Log in to the N300 Wireless Modem Router

If you are unable to log in to the wireless modem router from a computer on your local
network, check the following:

•

If you are using an Ethernet-connected computer, check the Ethernet connection

between the computer and the router as described in the previous section.

•

Make sure that your computer’s IP address is on the same subnet as the router. If you are

using the recommended addressing scheme, your computer’s address should be in the
range of 192.168.0.2 to 192.168.0.254. Follow the instructions in the online document
that you can access from

Preparing Your Network

on page 117 for information about

how to configure your computer.

•

If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and

MacOS will generate and assign an IP address if the computer cannot reach a DHCP
server. These auto-generated addresses are in the range of 169.254.x.x. If your IP
address is in this range, check the connection from the computer to the router, and reboot
your computer.

•

If your router’s IP address was changed and you do not know the current IP address,

clear the router’s configuration to factory defaults. This sets the router’s IP address to
192.168.0.1. This procedure is explained in

Using the Wireless On/Off and WPS

Buttons to Reset the Router

on page 111.

•

Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using

Internet Explorer, click

Refresh

to be sure that the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure you are using the correct login information. The factory default login name is

admin

, and the password is

password

. Make sure that Caps Lock is off when you enter

this information.

If the router does not save changes you have made, check the following:

•

When entering configuration settings, be sure to click the

Apply

button before moving to

another screen, or your changes are lost.

•

Click the

Refresh

or

Reload

button in the Web browser. The changes might have

occurred, but the Web browser might be caching the old configuration.

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Summary of Contents for RangeMax DGN3500

Page 1: ...June 2010 202 10487 02 v1 0 350 East Plumeria Drive San Jose CA 95134 USA N300 Wireless Gigabit ADSL2 Modem Router DGN3500 User Manual ...

Page 2: ...n card Trademarks NETGEAR the NETGEAR logo ReadyNAS ProSafe Smart Wizard and Auto Uplink are trademarks or registered trademarks of NETGEAR Inc Microsoft Windows Windows NT and Vista are registered trademarks of Microsoft Corporation Other brand and product names are registered trademarks or trademarks of their respective holders Statement of Conditions To improve internal design operational funct...

Page 3: ... Security 23 Configuring WEP 24 Configuring WPA 802 1x 26 Using Push N Connect WPS to Configure Your Wireless Network 27 Using a WPS Button to Add a WPS Client 27 Using PIN Entry to Add a WPS Client 29 Connecting Additional Wireless Devices After WPS Setup 30 Adding More WPS Clients 30 Adding Both WPS and Non WPS Clients 30 Configuring Advanced WPS Settings 31 Chapter 3 Protecting Your Network Pro...

Page 4: ...ireless Modem Router as a DHCP Server 70 Address Reservation 70 Configuring LAN Setup 72 Using the N300 Wireless Modem Router as a DHCP Server 73 Address Reservation 74 Dynamic DNS Service 76 Setting up Static Routes 78 Static Route Example 78 Configuring Static Routes 78 Configuring Universal Plug and Play 81 Building Wireless Bridging and Repeating Networks 83 Configuring a Point to Point Bridge...

Page 5: ... Router 104 Troubleshooting the ISP Connection 105 ADSL Link 105 Internet LED is Red 106 Obtaining an Internet IP Address 106 Troubleshooting PPPoE or PPPoA 107 Troubleshooting Internet Browsing 107 Resolving a Reload Firmware Message 108 Troubleshooting a TCP IP Network Using the Ping Utility 109 Testing the LAN Path to Your Router 109 Testing the Path from Your Computer to a Remote Device 110 Re...

Page 6: ...r includes Logging In to Your N300 Wireless Modem Router Using the Setup Wizard Viewing or Manually Configuring Your ISP Settings Configuring ADSL Settings Using the Setup Manual For first time installation of your wireless wireless modem router refer to the Setup Manual The Setup Manual explains how to launch the NETGEAR Smart Wizard on the Resource CD to step you through the procedure to connect...

Page 7: ...er 1 Type http www routerlogin net or http www routerlogin com or the wireless modem router s LAN IP address default is 192 168 0 1 in the address field of your browser and then press Enter A login window displays Figure 1 2 Enter admin for the wireless modem router user name and your password or the default password For information about how to change the password see How to Change the Built In P...

Page 8: ...g the Firmware on page 52 for details If no new firmware is available the following message displays Figure 3 Router Status screen The Router Status screen displays if the wireless modem router has not been configured yet or has been reset to its factory default settings See Viewing N300 Wireless Modem Router Status Information on page 55 You can use the Setup Wizard to automatically detect your I...

Page 9: ... servers and protocols to determine your ISP configuration This feature is not the same as the Smart Wizard on the Resource CD that is used for installation To use the Setup Wizard 1 To go to the Setup Wizard screen from the top of the main menu select Setup Wizard Figure 4 2 Select Yes for the Auto Detect Connection Type and then click Next to proceed 3 Enter your ISP settings as needed 4 At the ...

Page 10: ...e 5 3 Select Yes or No depending on whether your ISP requires a login This selection changes the fields available on the Basic Settings screen Yes If your ISP requires a login select the encapsulation method Enter the login name If you want to change the login time out enter a new value in minutes No If your ISP does not require a login enter the account name if required and the domain name if req...

Page 11: ...want to change the login time out enter a new value in minutes This determines how long the wireless modem router keeps the Internet connection active after there is no Internet activity from the LAN Entering an Idle Timeout value of 0 zero means never log out Internet IP Address Get Dynamically from ISP Your ISP uses DHCP to assign your IP address Your ISP automatically assigns these addresses Us...

Page 12: ...uter MAC Address The Ethernet MAC address that will be used by the wireless modem router on the Internet port Some ISPs register the Ethernet MAC address of the network interface card in your computer when your account is first opened They will then accept traffic only from the MAC address of that computer This feature allows your wireless modem router to masquerade as that computer by cloning its...

Page 13: ...al circuit number for the virtual path identifier VPI and virtual channel identifier VCI you can specify those settings here Note NETGEAR recommends using the Setup Wizard to select the correct country to optimize detection of the ADSL settings If your ISP provided you with a multiplexing method or VPI VCI number then enter the setting 1 From the main menu select ADSL Settings The ADSL Settings sc...

Page 14: ...ting must be the same for the modem router and wireless computers or wireless adapters NETGEAR strongly recommends that you use wireless security WARNING Computers can connect wirelessly at a range of several hundred feet This can allow others outside of your immediate area to access your network This chapter includes Planning Your Wireless Network Manually Configuring Your Wireless Settings Manua...

Page 15: ...s and wireless adapter cards You activate WPS by pressing a WPS button on the modem router clicking an on screen WPS button or entering a PIN number This generates a new SSID and implements WPA WPA2 security To set up your wireless network using the WPS feature Use the WPS button on the side of the modem router there is also an on screen WPS button or enter the PIN of the wireless device Make sure...

Page 16: ...can enhance the security of your wireless network Restrict access based on MAC address You can allow only trusted PCs to connect so that unknown PCs cannot wirelessly connect to the wireless modem router Restricting access by MAC address adds an obstacle against unwanted access to your network but the data broadcast over the wireless link is fully exposed see Restricting Wireless Access to Your Ne...

Page 17: ...wireless computer to change the wireless network name SSID or wireless security settings you will be disconnected when you click Apply To avoid this problem use a computer with a wired connection to access the modem router To view or manually configure the wireless settings 1 Log in to the wireless modem router at its default LAN address of http 192 168 0 1 with its default user name of admin and ...

Page 18: ...ave the other settings unchanged 5 Click Save to save your settings or click Apply to allow your changes to take effect immediately 6 Configure and test your computers for wireless connectivity Program the wireless adapter of your computers to have the same SSID and wireless settings l that you specified in the router Check that they have a wireless link and can obtain an IP address by DHCP from t...

Page 19: ...ions to access the wireless network Channel The wireless channel fields determine the operating frequency used for the wireless networks Do not change the wireless channel unless you experience interference shown by lost connections or slow data transfers If this happens you might need to experiment with different channels to see which is the best Enable Wireless Access Point Selected by default t...

Page 20: ...ireless security NETGEAR strongly recommends that you implement wireless security WEP Wired Equivalent Privacy Use encryption keys and data encryption for data security Select 64 bit or 128 bit encryption See Configuring WEP on page 24 WPA PSK WiFi Protected Access Pre Shared Key Allow only computers configured with WPA to connect to the wireless modem router WPA2 PSK Wi Fi Protected Access with 2...

Page 21: ...twork name SSID Restrict access based on the Wireless Card Access List Turning off wireless connectivity completely You can completely turn off the wireless connectivity of the wireless modem router by pressing the Wireless On Off button on the side panel of the wireless modem router For example if you use your notebook computer to wirelessly connect to your wireless modem router and you take a bu...

Page 22: ... be allowed to connect to the wireless modem router To restrict access based on MAC addresses 1 Log in to the wireless modem router at its default LAN address of http 192 168 0 1 with its default user name of admin and default password of password or using whatever LAN address and password you have set up Note If you configure the wireless modem router from a wireless computer add your computer s ...

Page 23: ... then click Apply Now only devices on this list will be allowed to wirelessly connect to the wireless modem router This prevents unauthorized access to your network Configuring Mixed WPA PSK WPA2 PSK Security A high performance client such as the NETGEAR WN511B must connect to the wireless modem router using WPA2 PSK to achieve maximum performance Wireless clients that connect to the wireless mode...

Page 24: ...802 1x authentication options see Configuring WPA 802 1x on page 26 Configuring WEP Wired Equivalent Privacy WEP security is the most basic and simplest form of wireless security It is the most often used but least secure of the available options WEP Shared Key authentication and WEP data encryption block all but the most determined eavesdropper This data encryption mode has been superseded by WPA...

Page 25: ...k Generate The four key boxes are automatically populated with key values Manual The number of hexadecimal digits that you must enter depends on the encryption strength setting For 64 bit WEP enter 10 hexadecimal digits any combination of 0 9 a f or A F For 128 bit WEP enter 26 hexadecimal digits any combination of 0 9 a f or A F 7 Select the radio button for the key you want to make active Be sur...

Page 26: ...ogin on the RADIUS server Data transmissions are encrypted using a key that is automatically generated 1 Log in to the wireless modem router at its default LAN address of http 192 168 0 1 with its default user name of admin and default password of password or using whatever LAN address and password you have set up 2 Select Wireless Settings in the main menu 3 In the Security Options section of the...

Page 27: ...PS If your wireless network will include a combination of WPS capable devices and non WPS capable devices NETGEAR suggests that you set up your wireless network and security settings manually first and use WPS only for adding additional WPS capable devices See Adding Both WPS and Non WPS Clients on page 30 A WPS client can be added using the Push Button method or the PIN method Using the Push Butt...

Page 28: ... the wireless modem router screen to check for a message While the wireless modem router attempts to connect to a WPS capable device the Push N Connect LED on the front blinks green When the wireless modem router has established a WPS connection the LED is solid green If a connection is established the wireless modem router WPS screen displays a message confirming that the wireless client was succ...

Page 29: ...router main menu select Add a WPS Client computers that will connect wirelessly to the wireless modem router are clients and then click Next The Add WPS Client screen displays Figure 11 3 Select the PIN Number radio button 4 Go to the client wireless computer Run a WPS configuration utility Follow the utility s instructions to generate a PIN Take note of the client PIN 5 From the wireless modem ro...

Page 30: ...on page 29 2 To view a list of all devices connected to your wireless modem router including wireless and Ethernet connected see Viewing a List of Attached Devices on page 59 Adding Both WPS and Non WPS Clients For non WPS clients you cannot use the WPS setup procedures to add them to the wireless network You must record and then manually enter your security settings see Manually Configuring Your ...

Page 31: ...Settings to display the following screen Figure 12 The WPS settings show the wireless modem router PIN Disable Router s PIN and the Keep Existing Wireless Settings check box By default the Keep Existing Wireless Settings check box is cleared This allows the wireless modem router to automatically generate the SSID and WPA WPA2 security settings when it implements WPS After WPS is implemented the wi...

Page 32: ...32 Chapter 2 Configuring Y our Wireless Network and Security Settings N300 Wireless Gigabit ADSL2 Mode m Router DGN3500 User Manual added ...

Page 33: ...es of the wireless modem router to protect your network This chapter includes Protecting Access to Your N300 Wireless Modem Router Viewing Logs of Web Access or Attempted Web Access Blocking Sites Firewall Rules Services Setting Times and Scheduling Firewall Services Configuring E mail Alerts and Web Access Log Notifications ...

Page 34: ... Note The user name and password are not the same as any other user name or password your might use to log in to your Internet connection NETGEAR recommends that you change this password to a more secure password The ideal password should contain no dictionary words from any language and should be a mixture of both upper case and lower case letters numbers and symbols Your password can be up to 30...

Page 35: ...ed up the wireless modem router settings previously you should do a new backup so that the saved settings file includes the new password Changing the Administrator Login Time out For security the administrator s login to the wireless modem router configuration times out after a period of inactivity To change the login time out period 1 In the Set Password screen type a number in the Administrator ...

Page 36: ... for the trusted user Select Logs under Security in the main menu The Logs screen displays Figure 15 To refresh the log screen click the Refresh button To clear the log entries click the Clear Log button To e mail the log immediately click the Send Log button Field Description Date and time The date and time the log entry was recorded Source IP The IP address of the initiating device for this log ...

Page 37: ... access from your LAN to Internet locations or services that you specify as off limits Denial of service DoS protection Automatically detects and thwarts denial of service DoS attacks such as Ping of Death SYN flood LAND Attack and IP spoofing Blocking unwanted traffic from the Internet to your LAN The following section explains how to configure your wireless modem router to perform these function...

Page 38: ...badstuff com xxx html is blocked If the keyword com is specified only websites with other domain suffixes such as edu or gov can be viewed Enter a period as to block all Internet browsing access Up to 32 entries are supported in the Keyword list 5 To delete a keyword or domain select it from the list click Delete Keyword and then click Apply 6 To specify a trusted user enter that computer s IP add...

Page 39: ...e default rules By adding custom rules you can block or allow access based on the service or application source or destination IP addresses and time of day You can also choose to log traffic that matches or does not match the rule you have defined You can change the order of precedence of rules so that the rule that applies most often takes effect first See Order of Precedence for Rules on page 44...

Page 40: ...nown as port forwarding Note Some residential broadband ISP accounts do not allow you to run any server processes such as a Web or FTP server from your location Your ISP might periodically check for servers and might suspend your account if it discovers any active services at your location If you are unsure refer to the acceptable use policy of your ISP Remember that allowing inbound services open...

Page 41: ...AN IP address Select the option that you want Any All IP addresses are covered by this rule Address range If this option is selected you must fill in the Start and Finish fields Single address Enter the required address in the Start field Log You can select whether the traffic will be logged The choices are Never No log entries will be made for this service Always Any traffic for this service type...

Page 42: ... address constant Local computers must access the local server using the computer s local LAN address 192 168 0 11 in the example in the previous figure Attempts by local computers to access the server using the external WAN IP address will fail Outbound Rules Service Blocking The wireless modem router allows you to block the use of certain Internet services by computers on your network This is ca...

Page 43: ... allowed or blocked The list already displays many common services but you are not limited to these choices Use the Add Custom Service button in the Services screen to add any additional services or applications that do not already appear Action Choose how you want this type of traffic to be handled You can block or allow always or you can block or allow according to the schedule you have defined ...

Page 44: ...ey are added to the tables in the Firewall Rules screen as shown in the following figure Figure 21 For any traffic attempting to pass through the firewall the packet information is subjected to the rules in the order shown in the Rules table beginning at the top and proceeding to the default rules at the bottom In some cases the order of precedence of two or more rules might be important in determ...

Page 45: ...numbers for other applications are typically chosen from the range 1024 to 65535 by the authors of the application Although the wireless modem router already holds a list of many service port numbers you are not limited to these choices Use the following procedure to create your own service definitions To add or change a service 1 Log in to the wireless modem router at its default LAN address of h...

Page 46: ...46 Chapter 3 Protecting Your Network N300 Wireless Gigabit ADSL2 Mode m Router DGN3500 User Manual Figure 23 4 Click Apply to save your changes ...

Page 47: ...AN address of http 192 168 0 1 with its default user name of admin and default password of password or using whatever password and LAN address you have chosen for the wireless modem router 2 Select Schedule below Security to display the Schedule screen Figure 24 3 Select your time zone This setting is used for the blocking schedule according to your local time zone and for time stamping log entrie...

Page 48: ...odem router at its default LAN address of http 192 168 0 1 with its default user name of admin and default password of password or using whatever password and LAN address you have chosen for the wireless modem router 2 Select Schedule below Security to display the Schedule screen that is shown in Figure 24 3 To block Internet services based on a schedule select Every Day or select one or more days...

Page 49: ...s mail myISP com in the Your Outgoing Mail Server field You might be able to find this information in the configuration screen of your e mail program If you leave this field blank log and alert messages will not be sent by e mail Enter the e mail address to which logs and alerts are sent in the Send To This E mail Address field This e mail address will also be used as the From address If you leave...

Page 50: ...ekly or daily Time Specifies the time of day to send the log Relevant when the log is sent daily or weekly If you select the Weekly Daily or Hourly option and the log fills up before the specified period the log is automatically e mailed to the specified e mail address After the log is sent the log is cleared from the Wireless Modem Router s memory If the Wireless Modem Router cannot e mail the lo...

Page 51: ... the following sections Upgrading the Firmware Viewing N300 Wireless Modem Router Status Information Viewing a List of Attached Devices Managing the Configuration File Running Diagnostic Utilities and Rebooting the N300 Wireless Modem Router Enabling Remote Management Access Note For help with changing the password see How to Change the Built In Password on page 34 ...

Page 52: ...website for new firmware and alerts you if there is a newer version Figure 26 Note To turn off the automatic firmware check at log in clear the Check for Updated Firmware Upon Log in check box on the Router Upgrade screen If the wireless modem router discovers a newer version of firmware the message on the left displays If no new firmware is available the message on the right displays Figure 27 To...

Page 53: ...e Router Upgrade screen to manually check the NETGEAR website for newer versions of firmware for your product To manually check for new firmware and install it on your wireless modem router 1 Under Maintenance on the main menu select Router Status Note the version number of your wireless modem router firmware 2 Go to the DGN3500 support page on the NETGEAR website at http www netgear com support 3...

Page 54: ...eb browser by closing the window clicking a link or loading a new page If the browser is interrupted it could corrupt the firmware When the upload is complete your Wireless Modem Router automatically restarts The upgrade process typically takes about one minute Read the new firmware release notes to determine whether you must reconfigure the Wireless Modem Router after upgrading ...

Page 55: ...tatus The Router Status screen displays Figure 29 You can use the Show Statics and Connection Status buttons to view additional status information as described in Connection Status on page 57 and Statistics on page 58 The following table explains Router Status screen fields Field Description Account Name The host name assigned to the wireless modem router Firmware Version The version of the wirele...

Page 56: ...ddress being used by the Ethernet LAN port of the wireless modem router IP Address The IP address being used by the Ethernet LAN port of the wireless modem router The default is 192 168 0 1 DHCP Identifies whether the firmware s built in DHCP server is active for the LAN attached devices IP Subnet Mask The IP subnet mask being used by the Ethernet LAN port of the wireless modem router The default ...

Page 57: ... connection status settings WLAN1 WLAN2 WLAN3 WLAN4 Name SSID The wireless network name Wireless AP Indicates if the access point feature is enabled Broadcast Name Indicates if the wireless modem router is configured to broadcast its SSID for WLAN2 Item Description Connection Time The time elapsed since the last connection to the Internet through the ADSL port Connecting to sender The connection s...

Page 58: ...st restarted Port The statistics for the WAN Internet and LAN Ethernet ports For each port the screen displays Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on this port since reset or manual clear Tx B s The curre...

Page 59: ...the local network From the main menu under Maintenance select Attached Devices to view the table Figure 32 For each device the table shows the IP address NetBIOS host name or device name if available and the Ethernet MAC address To force the wireless modem router to look for attached devices click Refresh Note If the Wireless Modem Router is rebooted the table data is lost until the wireless modem...

Page 60: ...ter s configuration settings To save your settings click Back Up Your browser extracts the configuration file from the Wireless Modem Router and prompts you for a location on your computer to store the file You can give the file a meaningful name at this time such as comcast cfg Tip Before saving your configuration file change the administrator password to the default password Then change it again...

Page 61: ...e the factory default settings After an erase the wireless modem router s user name is admin the password is password the LAN IP address is 192 168 0 1 and its DHCP server is enabled To erase the configuration click the Erase button in the Backup Settings screen To restore the factory default configuration settings when you do not know the login password or IP address you must use the restore fact...

Page 62: ...n to perform the following functions from the wireless modem router Ping an IP address to test connectivity to see if you can reach a remote host Perform a DNS lookup to test if an Internet name resolves to an IP address to verify that the DNS server configuration is working Display the Routing table to identify what other wireless modem routers the wireless modem router is communicating with Rebo...

Page 63: ... configuration password to a very secure password The ideal password should contain no dictionary words from any language and should be a mixture of letters both uppercase and lowercase numbers and symbols Your password can be up to 30 characters To configure your wireless modem router for remote management 1 Select the Turn Remote Management On check box 2 Under Allow Remote Access By specify wha...

Page 64: ...ent interface Normal Web browser access uses the standard HTTP service port 80 For greater security enter a custom port number for the remote management Web interface Choose a number between 1024 and 65535 but do not use the number of any common service port The default is 8080 which is a common alternate for HTTP 4 Click Apply to have your changes take effect Note When accessing your wireless mod...

Page 65: ...ireless modem router provides a variety of advanced features which are described in the following sections WAN Setup Configuring LAN Setup Dynamic DNS Service Setting up Static Routes Configuring Universal Plug and Play Building Wireless Bridging and Repeating Networks ...

Page 66: ...tected If this causes high connection costs you can clear the check box to disable this feature If this setting is disabled you must connect manually using the screen that you access by clicking the Connection Status button on the Status screen If you have an Always on connection this setting has no effect Enable PPPoE Relay Selecting this check box allows a PPPoE client on a local PC to connect t...

Page 67: ...ed to one computer on your network This computer is called the default DMZ server To assign a computer or server to be a default DMZ server 1 Log in to the wireless modem router at its default LAN address of http 192 168 0 1 with its default user name of admin and default password of password or using whatever user name password and LAN address you have chosen for the wireless modem router 2 In th...

Page 68: ...etworks and should be suitable for most applications If your network has a requirement to use a different IP addressing scheme you can make those changes in the LAN Setup screen To configure LAN settings log in to the wireless modem router and under the Advanced heading select LAN Setup The following screen displays Figure 37 If you make changes you must click Apply in order for the changes to tak...

Page 69: ...at and the broadcasting method of the RIP packets that the wireless modem router sends It recognizes both formats when receiving By default this is RIP 1 RIP 1 is universally supported It is adequate for most networks unless you have an unusual network setup RIP 2 carries more information Both RIP 2B and RIP 2M send the routing data in RIP 2 format RIP 2B uses subnet broadcasting RIP 2M uses multi...

Page 70: ...ugh you might wish to save part of the range for devices with fixed addresses The wireless modem router delivers the following parameters to any LAN device that requests DHCP An IP Address from the range you have defined Subnet Mask Gateway IP Address the wireless modem router s LAN IP address Primary DNS Server if you entered a primary DNS address in the Basic Settings screen otherwise the wirele...

Page 71: ...Devices screen and paste it here 4 Click Apply to enter the reserved address into the table Note The reserved address is not assigned until the next time the computer contacts the wireless modem router s DHCP server Reboot the computer or access its IP configuration and force a DHCP release and renew To edit or delete a reserved address entry 1 Select the radio button next to the reserved address ...

Page 72: ...55 0 These addresses are part of the designated private address range for use in private networks and should be suitable for most applications If your network has a requirement to use a different IP addressing scheme you can make those changes in the LAN Setup screen To configure LAN settings log in to the wireless modem router and under the Advanced heading select LAN Setup The following screen d...

Page 73: ...at and the broadcasting method of the RIP packets that the wireless modem router sends It recognizes both formats when receiving By default this is RIP 1 RIP 1 is universally supported It is adequate for most networks unless you have an unusual network setup RIP 2 carries more information Both RIP 2B and RIP 2M send the routing data in RIP 2 format RIP 2B uses subnet broadcasting RIP 2M uses multi...

Page 74: ...ugh you might wish to save part of the range for devices with fixed addresses The wireless modem router delivers the following parameters to any LAN device that requests DHCP An IP Address from the range you have defined Subnet Mask Gateway IP Address the wireless modem router s LAN IP address Primary DNS Server if you entered a primary DNS address in the Basic Settings screen otherwise the wirele...

Page 75: ...Devices screen and paste it here 4 Click Apply to enter the reserved address into the table Note The reserved address is not assigned until the next time the computer contacts the wireless modem router s DHCP server Reboot the computer or access its IP configuration and force a DHCP release and renew To edit or delete a reserved address entry 1 Select the radio button next to the reserved address ...

Page 76: ...k because private addresses are not routed on the Internet Your wireless modem router contains a client that can connect to the Dynamic DNS service provided by DynDNS org You must first visit their website at www dyndns org and obtain an account and host name which you configure in the wireless modem router Then whenever your ISP assigned IP address changes your wireless modem router automatically...

Page 77: ... is the name that you use to log in to your account not your host name 6 Type the password or key for your Dynamic DNS account 7 If your Dynamic DNS provider allows the use of wildcards in resolving your URL you can select the Use Wildcards check box to activate this feature For example the wildcard feature causes yourhost dyndns org to be aliased to the same IP address as yourhost dyndns org 8 Cl...

Page 78: ...ddresses With this configuration if you attempt to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the request is likely to be denied by the company s firewall In this case you must define a static route telling your router that 134 177 0 0 should be accessed through the ISDN router at 1...

Page 79: ...s to the LAN only The static route will not be reported in RIP d Select Active to make this route effective e Enter the destination IP address of the final destination f Enter the IP subnet mask for this destination If the destination is a single host type 255 255 255 255 g Enter the gateway IP address which must be a router on the same LAN segment as the router h Enter a number between 2 and 15 a...

Page 80: ...80 Chapter 5 Advance d Configuration N300 Wireless Gigabit ADSL2 Mode m Router DGN3500 User Manual Figure 42 ...

Page 81: ...ions ensure that control points have current device status at the expense of additional network traffic Longer durations might compromise the freshness of the device status but can significantly reduce network traffic Advertisement Time To Live The time to live for the advertisement is measured in hops steps for each UPnP packet sent A hop is the number of steps allowed to propagate for each UPnP ...

Page 82: ...apter 5 Advance d Configuration N300 Wireless Gigabit ADSL2 Mode m Router DGN3500 User Manual Click Refresh to update the portmap table and to show the active ports that are currently opened by UPnP devices ...

Page 83: ...outer communicates with another bridge mode wireless station See Configuring a Point to Point Bridge Configuration Multi point bridge The wireless modem router is the master for a group of bridge mode wireless stations Then all traffic is sent to this master rather than to other access points See Configuring a Repeater with Wireless Client Association Repeater with wireless client association Send...

Page 84: ...on LAN Segment 1 in point to point bridge mode 2 Configure the other access point AP 2 on LAN Segment 2 in point to point bridge mode The wireless modem router must have AP 2 s MAC address in its Remote MAC Address field and AP 2 must have the MAC address in its Remote MAC Address field 3 Configure both APs and verify that both APs are using the same SSID channel authentication mode if any and sec...

Page 85: ...four child APs The following figure shows an example of a Repeater mode configuration Figure 46 To set up a repeater with wireless client association 1 Configure the operating mode of the devices Configure AP 1 the wireless modem router in Figure 46 on with the MAC address of AP 2 and AP 3 in the first two Remote MAC Address fields Configure AP 2 with the MAC address of AP 1 in the Remote MAC Addr...

Page 86: ...matically DHCP Client in the IP Address Source section of the Basic IP Settings screen AP devices must use the same SSID channel authentication mode and encryption 3 Verify connectivity across the LANs A computer on any LAN segment should be able to connect to the Internet or share files and printers with any other PCs or servers connected to any of the three WLAN segments ...

Page 87: ...s or hard drives Do not connect computers USB modems printers CD drives or DVD drives to the wireless modem router USB port This chapter includes the following sections USB Drive Requirements File Sharing Scenarios USB Storage Basic Settings Editing a Network Folder Configuring USB Storage Advanced Settings Unmounting a USB Drive Specifying Approved USB Devices Connecting to the USB Drive from a R...

Page 88: ...t of USB drives supported by the wireless modem router go to http kbserver netgear com kb_web_files n101300 asp When selecting a USB device bear in mind the following The USB port on the wireless modem router can be used with one USB hard drive at a time Do not attempt to use a USB hub attached to the USB port Per the USB 2 0 specification the maximum available power is 5V 0 5A Some USB devices ma...

Page 89: ...ith your friends and family 1 Insert your USB drive into the USB port on the wireless modem router either directly or with a USB cable Computers on your local area network LAN can automatically access this USB drive using a Web browser or Microsoft Networking 2 If you want to specify read only access or to allow access from the Internet see Configuring USB Storage Advanced Settings on page 94 Stor...

Page 90: ...wireless modem router Sharing files with a remote colleague involves the following steps 1 To protect your network set up appropriate security Create a user name and password for the colleague with appropriate access 2 If you want to limit USB drive access to only Read Access from the wireless modem router USB Storage Basic Settings screen click Edit a Network folder In the Write Access field sele...

Page 91: ...By default the USB storage device is available to all computers on your local area network LAN To access your USB device from this screen you can click the Network Device Name or the Share Name Figure 49 You can also type readyshare in the address field of your Web browser Note If you logged in to the wireless modem router before you connected your USB device you might not see your USB device in t...

Page 92: ... Name You can click the name shown or you can type it in the address field of your Web browser If Not Shared is shown then the default share has been deleted and no other share for the root folder exists Click the link to change this setting Read Write Access Shows the permissions access controls on the network folder All no password allows all users to access the network folder admin uses the sam...

Page 93: ...tings screen Click the Edit button to open the Edit Network Folder screen Figure 50 You can use this screen to select a folder to change the Share Name or to change the Read Access or Write Access from All no password to admin The password for admin is the same one that is used to log in to the wireless modem router main menu By default it is password Note You must click Apply in order for your ch...

Page 94: ...d Settings screen displays Figure 51 You can use this screen to specify access to the USB storage device The following table explains the fields and buttons in the USB Storage Advanced Settings screen Fields Description Network Device Name The default is readyshare This is the name used to access the USB device connected to the wireless modem router from your computer Workgroup If you are using a ...

Page 95: ...ernet Disabled by default If you enable this settings remote users can access the USB drive via ftp over the Internet Available Network Folders Folder Name Full path of the used by the Network Folder Volume name Volume name from the storage device either USB drive or HDD Total Free Space The current utilization of the storage device Share Name You can click the name shown or you can type it into t...

Page 96: ...his screen to create a folder and to specify its Share Name Read Access and Write Access from All no password to admin The password for admin is the same one that is used to log in to the wireless modem router main menu By default it is password Note You must click Apply in order for your changes to take effect ...

Page 97: ...t before physically unplugging it from the wireless modem router If the USB disk is removed or a cable is pulled while data is being written to the disk it could result in file or disk corruption To unmount a USB disk drive so that no users can access it from the USB Settings screen click the Safely Remove USB button This takes the drive offline ...

Page 98: ...e main menu and then click Approved Devices The USB Drive Approved Settings screen displays Figure 53 2 Select the USB device from the Available USB Devices list 3 Click Add 4 Select the Allow only approved devices check box 5 Click Apply so that your change goes into effect If you want to approve another USB device you must first use the Safely Remove USB Device button to unmount the currently co...

Page 99: ...ed for the Internet Port This is the IP address you can use to connect to the router remotely Accessing the Router s USB Drive Remotely Using FTP You can connect to the router s USB drive using a Web browser 1 Connect to the router by typing ftp and the Internet port IP address in the address field of Internet Explorer or Netscape Navigator for example ftp 10 1 65 4 If you are using dynamic DNS yo...

Page 100: ... set to enable network communication with the USB drive File and Printer Sharing for Microsoft Networks must be enabled as described below Note In Windows 2000 and Windows XP File and Printer Sharing is enabled by default Configuring Windows 98SE and Windows ME The easiest way to get to your network properties is to go to your desktop right click Network Neighborhood and then click Properties File...

Page 101: ...ning Have I connected the router correctly Go to Basic Functioning I cannot access the router s configuration with my browser Go to Cannot Log in to the N300 Wireless Modem Router on page 104 I have configured the router but I cannot access the Internet Go to Troubleshooting the ISP Connection on page 105 I want to clear the configuration and start over again Go to Restoring the Default Configurat...

Page 102: ...rface you can bypass the wizard using one of the following methods Log into the Router Management interface at http routerlogin com basicsetting htm Perform a factory reset to take the router out of Wizard Mode altogether Power LED Is Not On If the Power and other LEDs are off when your router is turned on Make sure that the power cord is properly connected to your router and that the power supply...

Page 103: ...light when the Ethernet connection is made check the following Make sure that the Ethernet cable connections are secure at the router and at the hub or workstation Make sure that power is turned on to the connected hub or workstation Be sure you are using the correct cable when connecting the ADSL port use the cable that was supplied with the wireless modem router If the ADSL link LED is still off...

Page 104: ...ses are in the range of 169 254 x x If your IP address is in this range check the connection from the computer to the router and reboot your computer If your router s IP address was changed and you do not know the current IP address clear the router s configuration to factory defaults This sets the router s IP address to 192 168 0 1 This procedure is explained in Using the Wireless On Off and WPS ...

Page 105: ...m reconnect the telephones one at a time being sure to use a microfilter on each telephone If the microfilters are connected correctly you should be able to connect all your telephones If disconnecting telephones does not result in a green ADSL link LED there might be a problem with your wiring If the telephone company has tested the ADSL signal at your network interface device NID then you might ...

Page 106: ...ternet IP address from the browser interface 1 Launch your browser and select an external site such as www netgear com 2 Access the main menu of the wireless modem router s configuration at http 192 168 0 1 3 In the main menu under Maintenance select Router Status and check that an IP address is shown for the WAN port If 0 0 0 0 is shown your wireless modem router has not obtained an IP address fr...

Page 107: ...ing Internet Browsing If your wireless modem router can obtain an IP address but your computer is unable to load any Web pages from the Internet Your computer might not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP provides the addresses of one or two DNS servers for your use...

Page 108: ...ve the firmware file on your PC go directly to step 2 If you do not have the firmware file on your PC obtain the firmware from the NETGEAR support site at http www netgear com support 2 Click Browse 3 Navigate to the firmware file If you used the Setup CD recovery firmware is located in the C Netgear directory 4 Click Upgrade 5 The recovery process takes about 5 minutes Wait for the progress bar t...

Page 109: ...his example ping 192 168 0 1 3 Click OK You should see a message like this one Pinging IP address with 32 bytes of data If the path is working you see this message Reply from IP address bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not functioning correctly you could have one of the following problems Wrong physical connections Make su...

Page 110: ...er is listed as the default wireless modem router as described in the online document that you can access from Preparing Your Network on page 117 Check to see that the network address of your PC the portion of the IP address specified by the netmask is different from the network address of the remote device Check that your cable or DSL modem is connected and functioning If your ISP assigned a host...

Page 111: ...e back panel Press reset button for over 5 seconds The LED will blink and the router will reboot The factory default setting is restored after system boots up Using the Wireless On Off and WPS Buttons to Reset the Router To restore the factory default configuration settings when you do not know the administration password or IP address you must use the Wireless On Off and WPS buttons on the side p...

Page 112: ...rnet Each entry in the log is stamped with the date and time of day Problems with the date and time function can include Date shown is January 1 2000 Cause The router has not yet successfully reached a network time server Check that your Internet access is configured correctly If you have just completed configuring the router wait at least 5 minutes and check the date and time again Time is off by...

Page 113: ...Appendix A T echnical Specifications 113 A Technical Specifications A This appendix provides technical specifications for the wireless modem router General Specifications Factory Default Configuration ...

Page 114: ...0 Hz input Europe 230V 50 Hz input All regions output 12 V AC 1 0A output Physical Dimensions 7 0 x 5 1 x 1 2 177 5 mm x 130 mm x 31 mm Weight 0 58 lbs 0 265 kg Environmental Operating temperature 0 to 40 C 32º to 104º F Operating humidity 10 to 90 relative humidity noncondensing Storage temperature 20 to 70 C 4º to 158º F Storage humidity 5 to 95 relative humidity noncondensing Regulatory Complia...

Page 115: ...LEDs flash Your wireless modem router restarts and returns to the factory configuration settings shown in the following table Feature Default Behavior Login Modem Router user login URL http www routerlongin com User name case sensitive admin Login password case sensitive password ReadyShare Access readyshare Internet Connection WAN MAC address Use default address WAN MTU size 1500 Port speed Autos...

Page 116: ...d Broadcast SSID Enabled Transmission speed Auto1 Country region United States in North America otherwise varies by region RF channel 11 unit if region is selected Operating mode Up to 130 Mbps with 20 40 MHz bandwidth dynamically selected on a frame by frame basis Data rate Best Output power Full Access point Enabled Authentication type Open System Wireless card access list All wireless stations ...

Page 117: ...TCP IP Networking Basics http documentation netgear com reference enu tcpip index htm Wireless Networking Basics http documentation netgear com reference enu wireless index htm Preparing Your Network http documentation netgear com reference enu wsdhcp index h tm Virtual Private Networking Basics http documentation netgear com reference enu vpn index htm Glossary http documentation netgear com refe...

Page 118: ...CC Declaration of Conformity We NETGEAR Inc 350 East Plumeria Drive Santa Clara CA 95134 declare under our sole responsibility that the N300 Wireless Modem Router DGN3500 complies with Part 15 Subpart B of FCC CFR47 Rules Operation is subject to the following two conditions This device may not cause harmful interference and This device must accept any interference received including interference t...

Page 119: ...t exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications Voluntary Control Council for Interference VCCI Statement This equipment is in the Class B category information equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Volun...

Page 120: ...o Radiolan je ve shode se základními požadavky a dalšími príslušnými ustanoveními smernice 1999 5 ES Dansk Danish Undertegnede NETGEAR Inc erklærer herved at følgende udstyr Radiolan overholder de væsentlige krav og øvrige relevante krav i direktiv 1999 5 EF Deutsch German Hiermit erklärt NETGEAR Inc dass sich das Gerät Radiolan in Übereinstimmung mit den grundlegenden Anforderungen und den übrige...

Page 121: ...niczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999 5 EC Português Portuguese NETGEAR Inc declara que este Radiolan está conforme com os requisitos essenciais e outras disposições da Directiva 1999 5 CE Slovensko Slovenian NETGEAR Inc izjavlja da je ta Radiolan v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999 5 ES Slovensky Slovak NETGEAR Inc...

Page 122: ...s restoring 61 default reset buttons 111 deleting configuration 61 Denial of Service DoS protection 37 device name 59 DHCP server 70 73 diagnostics 62 DMZ server 67 DNS server primary DNS server 11 secondary DNS server 11 dynamic DNS 76 DynDNS org 76 E e mailing logs 49 erasing configuration 61 Ethernet MAC address See MAC addresses F factory default settings restoring 61 firewall rules inbound ru...

Page 123: ...utgoing 49 managing router remotely 63 manual software upgrade 53 metric 79 multicasting 69 73 N Network Time Protocol 47 112 O order of precedence for firewall rules 44 outbound firewall rules 42 outgoing mail server 49 P passphrase 25 placement of your router 15 plug and play 81 point to point bridge mode 84 poll interval 58 port status 58 ports port filtering 42 port forwarding 40 port numbers ...

Page 124: ...y DNS server 11 service blocking 42 service numbers 45 SMTP server 49 software upgrading 52 SSID 19 status router viewing 55 system up time 58 T TCP IP network troubleshooting 109 technical support 2 time of day 112 time zone 47 timeout administrator login 35 time stamping 47 trademarks 2 troubleshooting general information 101 network troubleshooting 109 troubleshooting LEDs 103 trusted host 38 U...

Page 125: ...ireless Gigabit ADSL2 Mode m Router DGN3500 User Manual W WEP authentication 24 wireless card access list 21 wireless encryption WEP encryption 24 WPA encryption 26 wireless mode g b 19 g only 19 wireless security 16 29 ...

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