Troubleshooting
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ProSAFE Dual Band Wireless AC Access Point Model WAC740
If the Power LED does not stop blinking amber while you suspect that the configuration or
firmware upgrade is complete, wait another five minutes, and then check to see if the Power
LED stops blinking amber. If the Power LED still does not stop blinking amber while the
access point is controller managed, it might indicate a system fault. If you suspect a system
fault, contact NETGEAR technical support.
No LEDs Are Lit on the Access Point
When you apply power to the access point, it takes about two seconds for the Power LED to
light. Wait a minute and check the Power LED status on the access point. If the access point
is not receiving power, do the following:
•
If you use a PoE+ switch to provide power to the access point, check these items:
-
Make sure that the Ethernet cable between the access point and the PoE+ switch is
correctly connected at both ends.
-
Make sure that the power cord of the PoE+ switch is plugged into a working power
outlet or power strip.
-
Make sure that the PoE+ switch is functioning normally.
•
If you use a power cord to provide power to the access point, check these items:
-
Make sure that the power adapter is connected to the access point.
-
Make sure that the power adapter is connected to a functioning power outlet. If it is in
a power strip, make sure that the power strip is turned on. If it is plugged directly into
the wall, verify that the outlet is not switched.
-
Make sure that you are using the correct NETGEAR power adapter that is intended
for your access point.
The Activity LED, LAN LED 1, or Both LAN LEDs Are Not Lit
If you use a single connection to a switch, the LAN LED 1 is lit. If you use a LAG connection
to a switch, both LAN LEDs are lit. If the switch is connected to the network, the Activity LED
is lit.
If this behavior does not occur, or if the Activity LED is not lit, a hardware connection problem
occurred. Check these items:
•
Make sure that the cable connectors are securely plugged in at the access point and the
(PoE+) switch.
•
Make sure that the (PoE+) switch is turned on.
•
Make sure that the correct cable is used. Use a standard Category 5e or Category 6
Ethernet patch cable.
