Troubleshooting
28
ProSAFE Dual Band Wireless AC Access Point Model WAC740
Troubleshooting Chart
The following table provides some tips for correcting simple problems that you might
encounter.
Troubleshoot the Basic Functions
The following sections describe how you can troubleshoot the basic functions of the access
point:
•
Verify the Correct Sequence of Events at Startup
on page 29
•
The Power LED Remains Solid Amber or Remains Blinking Amber
on page 29
•
No LEDs Are Lit on the Access Point
on page 30
•
The Activity LED, LAN LED 1, or Both LAN LEDs Are Not Lit
on page 30
•
The WLAN LEDs Do Not Light
on page 31
For descriptions of the LEDs, see
Top Panel
on page 7.
Table 2. Troubleshooting chart
Symptom
Cause
Possible Solution
No LEDs are lit
on the access
point.
The access point is
not receiving power.
•
Make sure that the access point is securely connected to a PoE+
switch.
•
Make sure that the PoE+ switch is connected to a power source.
The Power LED
alternates green
and amber.
The access point is
receiving
insufficient PoE
power.
•
Make sure that PoE+ switch is not overloaded.
•
If you connected the access point to a PoE (802.3af) switch,
disconnect it and connect it to a PoE+ (802.3at) switch instead.
The access point requires a PoE+ (802.3at) switch.
The LAN port
LEDs are off.
A hardware
connection problem
exists.
•
Make sure that the cable is connected to LAN port 1 (the PoE
port) on the access point. (LAN port 2 is active only when a LAG
is enabled.)
•
Make sure that the cable connectors are securely plugged into the
access point and switch.
•
Make sure that the switch is turned on.
The WLAN LEDs
are off.
The wireless
connection does
not work.
•
Make sure that the PoE+ switch is providing sufficient power to the
access point.
•
From the wireless controller, verify that the radio or radios are
turned on.
•
If the WLAN LEDs remain off, contact NETGEAR.
You cannot
connect to the
access point from
a browser.
Multiple possible
causes.
•
Make sure that your computer is using an IP address in the same
range as the access point. The access point default IP address is
192.168.0.160, and the default subnet mask is 255.255.255.0.
•
Quit the browser, clear the cache, delete the cookies, and launch
the browser again.
