NETGEAR AirCard 790 User Manual Download

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Troubleshooting

This chapter provides suggestions for troubleshooting problems that might arise when you are
using your mobile hotspot. The chapter covers the following topics:

•

The WiFi network name does not appear in the list of networks

•

The No Signal icon displays on either the touch screen

or the

hotspot web page

•

Your device cannot access the hotspot web page when connected to a VPN

•

The hotspot cannot connect to a computer running Windows Vista

•

The hotspot does not connect to your service provider’s network

•

Reset the hotspot

•

View Alerts

Summary of Contents for AirCard 790

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA November 2015 202 11521 01 AirCard 790 Mobile Hotspot User Manual ...

Page 2: ...ficial NETGEAR support resources Conformity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any no...

Page 3: ...EAR AirCard App for Smartphones and Tablets 18 Hotspot Web Pages 19 Security Credentials 19 External Antennas 20 Chapter 2 Use Your Mobile Hotspot View Data Usage 22 Manage WiFi 23 Specify the WiFi Settings 24 Connect to WiFi From a WiFi device 29 Enable Guest WiFi 31 Enable 5 GHz WiFi 34 Set the Maximum Number of Connected Devices 35 View or Block Connected Users 38 Set Mobile Broadband Options 4...

Page 4: ...e APN Details 85 Enable DMZ 88 Set LAN Options 89 Chapter 4 Frequently Asked Questions What can I do if I can t connect a device to the hotspot 92 What can I do if I can t access the Internet 92 Why isn t my battery charging 92 Why is the signal indicator always low 92 Why is the download or upload speed slow 93 How do I go back to the hotspot web page 93 What do I do if I forget my password login...

Page 5: ...nning Windows Vista 101 The hotspot does not connect to your service provider s network 102 Reset the hotspot 103 View Alerts 104 SIM Not Installed 104 SIM Error Check SIM 105 SIM Locked 105 Temperature Related Alerts 105 Connection Alerts 106 Appendix A Specifications Mechanical Specifications 109 Environmental Specifications 109 Supported RF Bands 109 Appendix B Tips and Safety Guidelines for Li...

Page 6: ...onal Information Note Firmware updates with new features and bug fixes are available at downloadcenter netgear com Some products regularly check the site and download new firmware or you can check for and download new firmware manually If the features or behavior of your product do not match what is described in this manual you might need to update your firmware For more information about the topi...

Page 7: ...pot in tethered mode by connecting it to your laptop with the USB cable to access the Internet For more information see Tethered Mode on page 17 Power key Status LED Secondary antenna port Main antenna port Micro USB port Touch screen Figure 1 Hotspot keys and features Manage Your Device and Settings You can manage your device and change settings using the following features The device s touch scr...

Page 8: ... is on the WWAN is connected and WiFi devices are available Amber Blink every five seconds The data connection is not ready for use disconnected or no signal Blue Double blink every five seconds Data is transferring uploading or downloading on the data connection Blue Amber Slow blink alternating blue and amber The device is installing firmware or software updates Touch Screen The hotspot s touch ...

Page 9: ...tus configure WiFi band settings view data usage details and view system alerts Signal strength Network icon Battery icon WiFi network name and password Data usage Number of connected devices WiFi status and button Settings button Traffic Messages button USB tethering mode Figure 2 Touch screen display Table 3 Touch screen icons Icon Indicates Home button Displays the home screen Back button Retur...

Page 10: ...artially or fully charged ALERTS 2 Alert message notification To view the alerts tap the ALERTS button Default main WiFi name and password WiFi enabled devices use the WiFi name and password to connect to the mobile hotspot Guest WiFi name and password When guest WiFi is enabled tap WiFi Guest WiFi to display the guest WiFi network name and password For information about how to change these names ...

Page 11: ...et For more information see Recharge the Battery on page 56 Jump boost cable Use the jump boost cable to charge another mobile device such as a smartphone For more information see Jump Boost Another Device on page 12 Power Sources Your hotspot can receive power from any of the following sources Rechargeable battery included with the hotspot For more information see Install the Battery on page 14 W...

Page 12: ... the jump boost cable into your hotspot 2 Plug the device that you want to charge into the other end of the jump boost cable On the Home screen a pop up window opens with boost options If the pop up window does not open tap Settings Jump Boost 3 Tap one of the boosting options 30 60 or 90 minutes To start the jump boost of another device from the hotspot web page 1 Plug the jump boost cable into y...

Page 13: ...e information see Install the Micro SIM Card on page 13 2 Install the battery For more information see Install the Battery on page 14 3 Connect to the Internet For more information see Connect to the Internet on page 15 4 Personalize the hotspot For more information see Personalize the Hotspot on page 16 Install the Micro SIM Card To insert the SIM card 1 Remove the hotspot back cover by lifting a...

Page 14: ...ry line up with the gold contacts on the device 5 Replace the hotspot cover Install the Battery To install the battery 1 Remove the hotspot back cover by lifting at the notch on either corner of the device Make sure that the micro SIM card is already installed For more information see Install the Micro SIM Card on page 13 Micro SIM card ...

Page 15: ...eeds recharging follow the instructions in Recharge the Battery on page 56 Connect to the Internet Your computer and other devices can connect to the hotspot wirelessly You can also connect to the Internet with the hotspot tethered to a computer with the USB cable See Tethered Mode on page 17 To connect to the Internet 1 Press and hold the Power key for a few seconds The hotspot powers up and auto...

Page 16: ...se the touch screen to make basic WiFi and other settings changes Web pages Use the hotspot web pages to make more detailed settings changes than the basic settings changes offered on the touch screen Use a WiFi enabled device to connect to the hotspot and then use a browser to display the hotspot web pages http netgear aircard or http 192 168 1 1 Note Your device might use a different web page ad...

Page 17: ...f 2 Connect the hotspot to your computer using the USB cable The hotspot automatically powers on and installs the necessary driver You can visit the hotspot web page at http netgear aircard or http 192 168 1 1 to customize your hotspot s advanced settings Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manage...

Page 18: ...vice might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery NETGEAR AirCard App for Smartphones and Tablets Download and use the complimentary NETGEAR AirCard app to view your connection settings and data usage from your smartphone or tablet Search the app store for NET...

Page 19: ...eatures For example you can do the following Change the SSID WiFi passwords password login and WiFi encryption settings Select a custom WiFi profile dual band WiFi guest WiFi Set auto connect options View data usage Change security settings and hotspot options Security Credentials Three passwords are associated with the hotspot WiFi password Use this to connect your computer or other WiFi device t...

Page 20: ...ce Information AC790 Manager or look at the label underneath the device battery For more information see Manage Hotspot Security on page 61 and Change Hotspot Web Page Login Settings on page 65 External Antennas Using an external antenna in areas of lower coverage might improve your device performance MIMO antennas work with the AC790 mobile hotspot Insert the connector carefully to avoid damage t...

Page 21: ... Data Usage Manage WiFiYour settings are saved Your settings are saved Set Mobile Broadband Options View Alerts Extend Battery Life Manage Hotspot Security View Details About Your Mobile Hotspot Update Mobile Hotspot Software and Firmware Note To change settings log in as an administrator See Hotspot Web Pages on page 19 ...

Page 22: ...screen displays showing the data used the days left in this month and the date the counter resets 4 To reset the data usage counter tap the Reset button Note Visit the hotspot web page to control whether the hotspot automatically resets the usage counter To view detailed data usage information on the hotspot web page 1 From a computer or WiFi device that is connected to your network launch an Inte...

Page 23: ...r rate However it is limited to devices that support 5 GHz Guest WiFi Share your WiFi with temporary visitors without exposing the devices on your main WiFi network or letting visitors access the hotspot web page Dual band WiFi 2 4 GHz and 5 GHz Gives you the flexibility to connect 2 4 GHz and 5 GHz devices with your main WiFi simultaneously Transfer speed is slower By default the 2 4 GHz main WiF...

Page 24: ...erneath the device battery You can establish any one of the following types of networks Default 2 4 GHz No secondary network Main WiFi only on the 2 4 GHz band If you configured a custom profile using the hotspot web page you can return to the defaul WiFi setting 5 GHz WiFi Use this choice to transfer data at higher throughputs Guest WiFi Main WiFi and guest WiFi on the 2 4 GHz band Note Whenever ...

Page 25: ... button 5 To disable the WiFi signal in a restricted area tap the button next to WiFi Signal 6 Slide the ON button to the OFF position Your settings are saved 7 To set the WiFi range tap the button next to WiFi Range 8 Tap the radio button for the selection that you want Your settings are saved ...

Page 26: ...o select a WiFi profile or create a custom profile on the hotspot web page 1 From a computer or WiFi device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the ...

Page 27: ...Use Your Mobile Hotspot 27 AirCard 790 Mobile Hotspot 4 Select WiFi Options 5 In the WiFi Profiles menu select a predefined profile or select Custom Setup to choose your own options ...

Page 28: ... use on the main secondary or both WiFi networks Guest mode Select the Guest WiFi check box to use the secondary WiFi network for temporary visitors The Submit button displays after you make a selection 7 Click the Submit button Your settings are saved If you select a predefined profile and then change the frequency or change the guest WiFi options the profile type changes automatically to Custom ...

Page 29: ...e device without using the WiFi password Connect With the WiFi Password 1 On the WiFi device view the list of available WiFi networks 2 Connect to the network that corresponds to your hotspot network as displayed on the touch screen 3 When prompted enter the WiFi password for your hotspot network The WiFi password displays on the hotspot touch screen If the screen is turned off press and quickly r...

Page 30: ...WiFi device from the hotspot web page 1 From a computer or WiFi device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3...

Page 31: ...tton pairing button and within two minutes 120 seconds press the device s WPS key Enter WPS PIN If a WPS PIN is associated with the device you want to connect click the Enter WPS PIN button and enter the device s WPS PIN Your hotspot and the WiFi device communicate and establish the connection Enable Guest WiFi Guest WiFi creates a one time unique password for temporary visitors to access your WiF...

Page 32: ...Tap the WiFi button 4 Tap the Guest WiFi button 5 Slide the OFF button to the ON position To enable guest WiFi from the hotspot web page 1 From a computer or WiFi device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 ...

Page 33: ...ery A login window opens 3 Enter the administrator login password The default password is password The password is case sensitive The home page displays 4 Select WiFi Options The WiFi Options page displays 5 In the WiFi Profiles menu select Guest WiFi The Submit button displays near the bottom of the page after you make a selection Note The default values are appropriate to support a guest network...

Page 34: ...lide the OFF button to the ON position 5 GHz WiFi is enabled To enable 5 GHz WiFi from the hotspot web page 1 From a computer or WiFi device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or ...

Page 35: ...bottom of the page Note The default values are appropriate for dual band WiFi 6 Click the Submit button Dual Band WiFi is enabled Set the Maximum Number of Connected Devices You can connect up to 15 WiFi devices to the hotspot These connections are shared between the hotspot s main and secondary WiFi networks To set the number of devices that can connect to each WiFi network from the touch screen ...

Page 36: ...ot 2 Tap the Home button 3 Tap the WiFi button 4 Tap the Devices button 5 Tap the Max WiFi Devices button 6 Slide the button to specify how you want the WiFi devices to be shared between each WiFi network 7 Tap the Submit button Your settings are saved ...

Page 37: ...ur device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator login password The default password is password The password is case sensitive The home page displays 4 Select WiFi Options The WiFi Options screen displays 5 Scroll down to the bottom of the page 6 From the Max WiFi menu select the number o...

Page 38: ...a list of devices that are connected to your hotspot and block undesired users Note When you block or unblock users the hotspot resets to activate the new settings Any devices connected to the hotspot are disconnected when the hotspot resets To view the connected devices from the touch screen 1 To wake the device press the Power key 2 Tap the Home button 3 Tap the WiFi button 4 Tap the Devices but...

Page 39: ...or your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator login password The default password is password The password is case sensitive A list of devices connected to the main WiFi and guest WiFi networks displays on the home page If you notice a WiFi device that you do not recognize you can ...

Page 40: ...Use Your Mobile Hotspot 40 AirCard 790 Mobile Hotspot 2 Tap the Home button 3 Tap the WiFi button 4 Tap the Devices button 5 Tap the device that you want to block 6 Tap the Block Device button ...

Page 41: ...ettings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator login password The default password is password The password is case sensitive The home page displays A list of devices connected to the main WiFi and guest WiFi networks displays on the home page 4 Click the device name 5 Click the Block Device button 6 W...

Page 42: ...or WiFi device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator login password The default pass...

Page 43: ...WiFi networks displays in the right column of the page 4 Select WiFi Mac Filter 5 From the MAC Filter Mode menu select Black list Block all in list The list of blocked devices displays To unblock a device from the touch screen 1 To wake the device press the Power key 2 Tap the Home button 3 Tap the WiFi button ...

Page 44: ...tspot web page 1 From a computer or WiFi device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrato...

Page 45: ... devices displays 6 Click the x button next to a device The device can access your network Set Mobile Broadband Options By default the mobile hotspot automatically connects to your service provider s mobile broadband network You can change this feature so that the mobile hotspot automatically connects to another network when you are roaming or never auto connects To set auto connect options from t...

Page 46: ... tap the Network Mode button 6 Tap the radio button for the selection that you want Your settings are saved 7 Tap x to close the confirmation message window 8 To set the auto connection method tap the Auto Connect button The Auto Connect screen displays 9 Tap the radio button for the selection that you want Your settings are saved ...

Page 47: ...inistrator login password The default password is password The password is case sensitive The home page displays 4 Select Settings Network Preferences 5 Select an Auto Connect option Never connect manually each use The mobile hotspot does not attempt to automatically connect to the mobile broadband network when powered on To connect to the network manually view the Mobile Broadband Disconnected al...

Page 48: ...ts To view alerts from the touch screen 1 To wake the device press the Power key 2 Tap the Home button The Home screen displays 3 Tap the Alerts bar Active alerts appear on the touchscreen 4 Read each alert that displays and follow any displayed instructions 5 To return to the home screen tap the Home button Note Alerts remain as long as the issues that cause them are active When the issues are re...

Page 49: ... but uses more power Guest WiFi when enabled uses more power To extend the battery life use any of the following methods Adjust WiFi settings Adjust display settings Use tethered USB Use airplane mode Use only for jump boost Adjust WiFi Settings to Optimize Battery Life If the devices you are connecting to your WiFi network are always close to your hotspot shorten the WiFi range Set the standby ti...

Page 50: ...e Home button 3 Tap the WiFi button 4 Tap the Options button 5 To disable the WiFi signal when you are on a USB tether tap the WiFi Signal button 6 Slide the ON button to the OFF position Your settings are saved 7 Tap the x button The WiFi Options screen displays ...

Page 51: ...led than the basic profiles offered on the touch screen To adjust WiFi setttings to optimize battery life from the hotspot web page 1 From a computer or WiFi device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Infor...

Page 52: ...um range provides moderate coverage and battery life Long range enables you to connect WiFi devices farther from your mobile hotspot and still connect to your WiFi network but battery life is shorter USB Tethering If you are tethering your hotspot to your device and do not want to use WiFi for other devices select the WiFi stays Off radio button The Submit button displays after you make a selectio...

Page 53: ...a selection 10 Click the Submit button Your settings are saved Adjust Display Settings to Increase Battery Life Dim the screen to reduce the touch screen s brightness level Set the screen time out to a shorter period to reduce the amount of time to wait without the touch screen being touched before the screen turns blank To adjust display settings to increase battery life from the touch screen 1 T...

Page 54: ...4 AirCard 790 Mobile Hotspot 2 Tap the Home button 3 Tap the Settings button 4 Tap the Display button 5 Tap the Display Brightness button 6 Slide the button to select the display brightness that you want Your settings are saved ...

Page 55: ...omputer or WiFi device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator login password The defa...

Page 56: ...bmit button displays after you make a selection 6 Click the Submit button Your settings are saved Recharge the Battery The battery comes partially charged You can recharge the battery from a wall socket or from the USB port on your computer Recharging from a wall socket is faster than recharging from a USB port Turn off USB tethering if you only want to charge your hotspot with your computer For m...

Page 57: ...rging The Battery icon on the touch screen indicates when the battery is fully charged and a notification displays Note The battery continues to charge when the hotspot is powered off To recharge the battery from the USB port on your computer 1 Attach one end of the micro USB cable to the mobile hotspot and plug the other end into the USB port on your computer The Battery icon includes a lightning...

Page 58: ...net from supported computers with a USB cable and charge the hotspot battery at the same time Turn off USB tethering if you only want to charge your hotspot with your computer To connect the hotspot to the USB port on your computer Attach one end of the micro USB cable to the mobile hotspot and plug the other end into the USB port on your computer To enable USB tethering from the touch screen 1 To...

Page 59: ...on 5 Slide the OFF button to the ON position USB tethering is enabled Enable Airplane Mode Turn on airplane mode if you want to use jump boost while on an airplane or in areas where WiFi is restricted To enable airplane mode from the touch screen 1 To wake the device press the Power key 2 Tap the Home button ...

Page 60: ...ice that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator login password The default password is pas...

Page 61: ... Click the Enable Airplane Mode button Airplane mode is enabled Manage Hotspot Security The following topics are covered in this section Change Network Names and Passwords on page 62 Change Hotspot Web Page Login Settings on page 65 Change Device Encryption Security Settings on page 67 ...

Page 62: ...tify your WiFi networks and are visible to other WiFi enabled devices The procedure to change the main and guest WiFi network names and passwords is the same The following settings differ Main WiFi For added security you can prevent the main WiFi network name and password from displaying on the touch screen home page Guest WiFi For added security you can specify that the guest WiFi password change...

Page 63: ...The WiFi name displays 8 Enter the new WiFi name 9 Tap the Done button Your settings are saved The Main Wi Fi screen displays 10 To change the WiFi password tap the Edit button that is next to Wi Fi password A warning message displays 11 Tap the Continue button The WiFi password displays 12 Enter the new WiFi password 13 Tap the Done button Your settings are saved The Main Wi Fi screen displays 14...

Page 64: ...spot web page 1 From a computer or WiFi device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator...

Page 65: ...rate a new password each time I turn on the Guest WiFi check box 8 Click the Submit button 9 When prompted click the Submit button again All devices that were connected must reconnect with the new name and password Change Hotspot Web Page Login Settings You can change the host name for the hotspot web page You can also change the password to access the hotspot web page To change the login settings...

Page 66: ...strator login password The default password is password The password is case sensitive The home page displays 4 Select Settings General Device 5 Optional In the Host Name field change the host name used to access the hotspot web page Enter a maximum of 31 characters 6 Optional In the Password field change the password used to log in as an administrator NETGEAR recommends setting a more secure pass...

Page 67: ...netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator login password The default password is password The password is case sensitive The home page displays 4 Select WiFi Opti...

Page 68: ...arges incurred NETGEAR recommends not selecting this option The Submit button displays after you make a selection 6 Click the Submit button Your settings are saved 7 Reconnect your WiFi devices if necessary using the new WiFi credentials See Connect to the Internet on page 15 View Details About Your Mobile Hotspot You can view details about your device such as the model number software version and...

Page 69: ...r network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator login password The default password is password The password is case s...

Page 70: ... hotspot displays an alert Open the alert and click the Download button When the download completes the hotspot displays an alert with an Install now button Click the Install now button to install the update Your device reboots automatically to use the new software You can also check for updates manually without receiving an alert You can check from the touch screen from the hotspot web page or us...

Page 71: ...uch screen 1 To wake the device press the Power key 2 Tap the Home button 3 Tap the Settings button 4 Tap the More button 5 Tap the Software Updates button 6 Tap the Check for updates now button 7 If an update is available tap the Start Download button The update downloads 8 Tap the Update now button to install the update ...

Page 72: ...cted to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator login password The default password is password The passwor...

Page 73: ... Internet browser 2 Enter http support netgear com 3 Select Downloads and enter AC790 for the model number 4 Select the Firmware Software check box If available the update downloads 5 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label un...

Page 74: ...s General Software and Reset 8 In the Software Update section click the Browse button 9 Navigate to the location where the your update file is stored and select it By default update files are saved to your Downloads folder 10 Click the Upload button to update the software ...

Page 75: ...o configure various aspects of the hotspot such as WiFi settings WAN settings router settings The chapter covers the following topics Back Up and Restore Hotspot Settings Manage WiFi Network Options Enable SIM Security Configure Mobile Broadband Enable DMZ Set LAN Options ...

Page 76: ...nnected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might have a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login screen displays 3 Enter the administrator login password The default password is admin The pas...

Page 77: ...mation AC790 Manager or look at the label underneath the device battery A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive The Home screen displays 4 Select Settings General Software and Reset 5 In the Restore Settings section click the Browse button 6 Navigate to the location where the export cfg file is stored and select ...

Page 78: ... that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might have a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login screen displays 3 Enter the administrator login password The default password is ad...

Page 79: ...ke minor changes to this value to try to alleviate the problem Fragmentation Threshold The largest allowable size in bytes for a packet If a packet is larger than the threshold it is sent in multiple packets which can affect network performance Keep this value as large as possible up to 2346 Broadcast Network Name If you select the Show radio button your WiFi network name SSID is broadcast to ever...

Page 80: ...label underneath the device battery A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive The Home screen displays 4 Select Settings Network SIM Security 5 Click the Activate button 6 Enter your PIN and click the Submit button If you enter an incorrect PIN three times the SIM is blocked If the SIM is blocked contact your netwo...

Page 81: ... aircard or http 192 168 1 1 Your device might have a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive The Home screen displays 4 Select Settings Netw...

Page 82: ...the label underneath the device battery A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive The Home screen displays 4 Select Settings Router Port Forwarding 5 Select the Enable radio button The Port Forwarding table displays Incoming traffic is forwarded to specific ports and devices on your network using their local IP add...

Page 83: ... To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive The Home screen displays 4 Select Settings Router Port Filtering 5 From the Port Filtering menu select one of the following Bla...

Page 84: ... do not enable this option because you will be unable to access your device To enable IP pass through mode 1 From a computer or wireless device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might have a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager...

Page 85: ...he Home screen displays 4 Select Settings Router Basic The Basic page displays 5 In the LAN section select the On radio button next to VPN Passthrough The Submit button displays after you make a selection 6 Click the Submit button Your settings are saved Configure APN Details Your mobile hotspot comes preconfigured with the access point name APN for your network service provider The hotspot checks...

Page 86: ...es Password Authentication Protocol PAP CHAP The service provider uses Challenge Handshake Authentication Protocol CHAP PAP or CHAP The service provider uses either PAP or CHAP 9 Change the PDP data protocol if necessary IPV4 The mobile broadband network uses IPv4 only This setting is the default setting IPV6 The mobile broadband network uses IPv6 only IPV4V6 The mobile broadband network uses eith...

Page 87: ...device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive The Home screen displays 4 Select Settings Network APN 5 Select the Active radio button next to the APN entry to be used The APN is selected To remove an APN entry 1...

Page 88: ...oviding an extra layer of protection for the rest of the network and sending all incoming data to a particular IP address To enable the DMZ and designate a computer to screen incoming traffic 1 From a computer or wireless device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might have a different web page address To get th...

Page 89: ...iFi client s IP address is usually 192 168 1 74 The Submit button displays after you make a selection 7 Click the Submit button Your settings are saved Set LAN Options To set the hotspot s LAN options 1 From a computer or wireless device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might have a different web page address ...

Page 90: ...the LAN section enter the appropriate details If the DHCP server is enabled it automatically assigns an IP address to each device on the network and manages its configuration information The DNS mode setting specifies how the DNS servers are obtained If you select Auto the servers use the DNS relay specified by the Internet provider The Submit button displays after you make a selection 6 Click the...

Page 91: ...nload or upload speed slow How do I go back to the hotspot web page What do I do if I forget my password login password How do I disconnect from the mobile broadband network Why doesn t the Connect Disconnect button appear on the hotspot web page How can I extend the life of the battery How do I turn the hotspot off How do I find out how many users are connected to my hotspot s WiFi networks The t...

Page 92: ... area Make sure that your micro SIM card is active and enabled with data services Wait one to two minutes for the hotspot to initialize Confirm that your account is activated and that no other Internet connections are active Switch your hotspot off and on and restart your computer or WiFi device Check to see if you can access www netgear com If you cannot access www netgear com you might need to t...

Page 93: ...ser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator login password The default password is password The password is case sensitive What do I do if I forget...

Page 94: ...Frequently Asked Questions 94 AirCard 790 Mobile Hotspot 2 Tap the Home button 3 Tap the Settings button 4 Tap the More button 5 Tap Factory Reset button ...

Page 95: ...ttp netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 3 Enter the mobile hotspot password The default password is password The password is case sensitive The home page displays 4 In the Connection...

Page 96: ... Manager or look at the label underneath the device battery A login window opens 3 Enter the administrator login password The default password is password The password is case sensitive The home page displays How can I extend the life of the battery For information about extending the life of the battery see Extend Battery Life on page 49 How do I turn the hotspot off Press and hold the Power key ...

Page 97: ...command and click the OK button 2 At the command prompt enter ipconfig and press the Enter key 3 Write down the IP address for the entry that relates to the WiFi network connection The IP address might be listed under IPv4 Address or something similar To find the IP address on a Windows 8 device 1 In the Charms bar click the Search icon 2 Select Command Prompt 3 At the command prompt enter ipconfi...

Page 98: ... 7 Vista XP device 1 Open the command prompt window a Select Start Run b Enter cmd or command and click the OK button 2 At the command prompt enter ipconfig all and press Enter 3 Write down the physical address for the entry that relates to the WiFi network connection It appears as a series of numbers and letters This is the MAC address of your WiFi adapter To find the MAC address on a Windows 8 d...

Page 99: ...ile hotspot Visit support netgear com click the Support for Home Products link search for your network service provider and select your hotspot from the list of products to do the following Update the firmware on your device if an update is available View a tutorial Learn tips and tricks at netgear com learningcenter mobile to get the most from your hotspot ...

Page 100: ... topics The WiFi network name does not appear in the list of networks The No Signal icon displays on either the touch screen or the hotspot web page Your device cannot access the hotspot web page when connected to a VPN The hotspot cannot connect to a computer running Windows Vista The hotspot does not connect to your service provider s network Reset the hotspot View Alerts ...

Page 101: ...ervice provider s coverage area Your device cannot access the hotspot web page when connected to a VPN If you are using your hotspot while connected to a VPN you might not be able to access the hotspot web page using http netgear aircard To directly access the hotspot web page hosted on the device enter the address http 192 168 1 1 in your browser Your device might use a different web page address...

Page 102: ...ot still does not connect you might need to create or update the default connection profile To check the default connection profile settings 1 From a computer or WiFi device that is connected to your network launch an Internet browser 2 Enter http netgear aircard or http 192 168 1 1 Your device might use a different web page address To get the web page address for your device tap Settings More Dev...

Page 103: ...our customizations are lost If you want to keep them save them before doing the reset and restore them afterward See Back Up and Restore Hotspot Settings on page 76 Note When you reset the hotspot any currently connected devices lose access and must be reconnected after the hotspot restarts To reset the hotspot from the touch screen 1 To wake the device press the Power key 2 Tap the Home button 3 ...

Page 104: ... 7 Tap the Begin Reset button A factory reset takes about one minute 8 After the device resets reconnect WiFi devices View Alerts Your mobile hotspot displays alerts to advise you of device status changes SIM Not Installed Ensure that the micro SIM card is installed correctly See Install the Micro SIM Card on page 13 ...

Page 105: ...tings More Device Information AC790 Manager or look at the label underneath the device battery A login window opens 4 Enter the administrator login password The default password is password The password is case sensitive The home page displays 5 Enter the micro SIM PIN when prompted 6 Click the Save button Your micro SIM card is unlocked Temperature Related Alerts The hotspot is designed to work o...

Page 106: ... Activation rejected by GGSN 32 Service Option not supported 33 Service Option not subscribed 34 Service Option temporarily out of order 36 Regular deactivation 37 QoS not accepted 38 Network failure 39 Reactivation required 40 Feature not supported 41 Semantic error in the TFT operation 42 Syntactical error in the TFT operation 43 Unknown PDP context 44 PDP context without TFT already activated 4...

Page 107: ...ith the protocol state 111 Protocol error unspecified 256 Invalid Connection ID 258 Invalid PRI NSAPI 259 Invalid Field 260 SNDCP Failure 261 RAB Setup Failure 262 No GPRS Context 263 PDP Establish Max Timeout 264 PDP Activate Max Timeout 265 PDP Modify Max Timeout 266 PDP Inactivate Max Timeout 267 PDP Lower layer Error 268 PDP Duplicate 269 UE RAT Change Table 4 Connection alerts continued Alert...

Page 108: ...108 A A Specifications This appendix covers the following topics Mechanical Specifications Environmental Specifications Supported RF Bands ...

Page 109: ...perating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 60 C 14 F to 140 F Supported RF Bands Table 7 Supported RF bands Technology Bands 4G LTE CA B3 B20 B3 B7 B7 B20 B38 B38 B3 B3 B7 B7 4G LTE B1 B3 B7 B8 B20 B38 B40 3G B1 B2 B5 B8 Table 5 Physical dimensions Parameter Dimension Weight 136 g 4 5 oz Length 110 mm 4 33 in Width 68 mm 2 7 in Thickness 15 mm 57 in ...

Page 110: ...Specifications 110 AirCard 790 Mobile Hotspot ...

Page 111: ...111 B B Tips and Safety Guidelines for Lithium Ion Batteries This appendix covers the following topics Battery Tips General Battery Safety Appropriate Batteries and Chargers Battery Disposal ...

Page 112: ...gher workloads or usage can lead to higher battery temperatures and faster battery power consumption Streaming large amounts of data affects the power consumption and reduces the operating time of the battery General Battery Safety Stop using a battery if its case appears damaged swollen or compromised Examples include but are not limited to leaking odors dents corrosion rust cracks swelling melti...

Page 113: ...will void your warranty Do not use incompatible batteries and chargers Some websites and second hand dealers not associated with reputable manufacturers and carriers may sell incompatible or even counterfeit batteries and chargers If you are unsure about whether a replacement battery or charger is compatible contact NETGEAR Battery Disposal Disposal regulations vary by region Dispose of old batter...

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