Troubleshooting
102
AirCard 790 Mobile Hotspot
The hotspot does not connect to your service
provider’s network
If your hotspot does not connect to your service provider’s mobile broadband network, try the
following suggestions:
•
Make sure that your micro SIM account is active. To check micro SIM status and activate
the account, visit your Internet service provider website
.
•
If you use a pay-as-you-go micro SIM card, make sure that the account balance is
positive.
•
If your mobile hotspot still does not connect, you might need to create or update the
default connection profile.
To check the default connection profile settings:
1.
From a computer or WiFi device that is connected to your network, launch an Internet
browser.
2.
Enter
http://netgear.aircard
or
http://192.168.1.1
.
Your device might use a different web page address. To get the web page address for
your device, tap
Settings > More > Device Information > AC790 Manager
or look at the
label underneath the device battery.
A login window opens.
3.
Enter the mobile hotspot password.
The default password is
password
. The password is case-sensitive.
The home page displays.
4.
Select
Settings > Network > APN
.
5.
Review the ISP settings.
