Frequently Asked Questions
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AirCard 790 Mobile Hotspot
What can I do if I can’t connect a device to the hotspot?
If you are experiencing problems connecting to the hotspot, try the following suggestions:
•
Turn off your device and take the battery out, wait 10 seconds, put the battery back in,
and turn your device on.
•
Restart your computer.
•
Turn off or temporarily disable any security programs or firewalls.
•
If possible, try using another computer or WiFi device to connect to your hotspot. If you
can, then the problem is with the device that cannot connect, not the hotspot.
What can I do if I can’t access the Internet?
If you are connected to the hotspot but cannot connect to the Internet, try the following
suggestions:
•
Check the display status on the touch screen.
•
Make sure that network coverage is available in your area.
•
Make sure that your micro SIM card is active and enabled with data services.
•
Wait one to two minutes for the hotspot to initialize.
•
Confirm that your account is activated and that no other Internet connections are active.
•
Switch your hotspot off and on and restart your computer or WiFi device.
•
Check to see if you can access www.netgear.com. If you cannot access
www.netgear.com, you might need to top up or recharge your pre-paid SIM card.
Why isn’t my battery charging?
If you are in a low-coverage area, are transferring a lot of data, or left the hotspot in a hot
location, the internal temperature of the hotspot can rise above 45°C. In these conditions, the
battery cannot be charged due to safety limits with lithium-ion battery technology.
Check to ensure that the USB cable and the AC wall charger are connected securely and are
working correctly.
Why is the signal indicator always low?
Your hotspot reception is poor. Try moving the hotspot to a location with a clear view of the
sky (for example, near a window).
