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V300 VoIP Telephone Adaptor/Router

23

YML768 Rev1

You have now completed the basic installation and conﬁguration of your new NetComm

V300. At this point you will be able to make VoIP calls to and from your V300 connection.

You may consider contacting your VoIP service provider’s customer support line to test your

VoIP service and enable any available supplementary call features.

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Summary of Contents for V300

Page 1: ......

Page 2: ...6 2 3 3 Connecting to the V300 16 2 3 4 Conﬁgure the V300 via Web browser 19 Chapter 3 How to Log in using a Web Browser 24 3 1 V300 IP Address 24 3 2 Web Login 24 Chapter 4 WAN and LAN Set up 25 4 1 WAN Setup 25 4 1 1 Static IP address 27 4 1 2 DHCP Mode 28 4 1 3 PPPoE 29 4 2 LAN IP Address 30 Chapter 5 VoIP Setup 31 5 1 SIP 31 5 1 1 Conﬁguration 31 5 1 2 STUN 34 5 1 3 Phone Book 35 5 1 4 Call Fo...

Page 3: ... Router 3 YML768 Rev1 7 2 3 DHCP Lease 53 7 3 Ping 54 7 4 Save 55 7 5 Reset 56 7 6 Upgrade 57 7 7 Rebooting the System 58 Appendix A Cable Information 59 Appendix B Glossary 61 Appendix C Registration and Warranty Information 66 ...

Page 4: ...ill not be liable to any person for any expenses losses damages or costs if the emergency operator cannot be reached for any reason beyond NetComm s control including but not limited to the non existent or incorrect connection of the telephone line to the V300 faults in line cords plugs or other cabling exchange faults lightning strikes disabling the V300 s line circuits the user disabling the Lif...

Page 5: ...ll charges The V300 is also equipped with a standard POST RJ 11 port which allows for the connection of a regular telephone line With this feature you can make or receive regular phone calls with the same analogue telephone you use to make VoIP calls This feature also acts as a LifeLine or backup should your VoIP or Broadband service experience any difﬁculties To enhance your VoIP experience and s...

Page 6: ... Comfort Noise Generation CNG Silence Suppression Jitter Buffer Adjustable RTP packetization interval Telephone Function Support LifeLine enables a backup PSTN service in case of your VoIP service is unavailable PSTN pass through allows you to receive both PSTN and VoIP calls using a single analog phone Caller ID On Off hook Caller ID ETSI based DTMF tone generation Dial tone Busy tone Ring back t...

Page 7: ...s HTTP DNS VPN Support IPSec and PPTP pass through Security PAP CHAP for PPPoE authentication MD5 for SIP registration authentication Device Ports 1 WAN port RJ 45 IEEE 802 3 10 100 Base T Auto crossing for easy connection 3 LAN port RJ 45 IEEE 802 3 10 100 Base T for LAN switch 1 FXS RJ 11 for connection to analog telephone 1 PSTN RJ 11 for connection to a normal landline to provide LifeLine and ...

Page 8: ... and PSTN Pass through Figure 1 LifeLine Unlike other VoIP devices the V300 integrates IP phone and landline telephone functions in one box When your VoIP service is unavailable the landline telephone service can be in operation You can switch from VoIP to landline telephone automatically using the Auto Switch feature or switch manually by pressing the key PSTN Pass through PSTN pass through can b...

Page 9: ...Analog telephone with RJ11 line cord Desktop Cordless or Dect An ADSL micro ﬁlter A PC with Web browsing application for V300 conﬁguration only Note In some cases you may need to conﬁgure your broadband router in bridge mode The V300 will perform routing on your network Note A micro ﬁlter is required for ADSL Broadband services if you plan on using your existing telephone service landline with the...

Page 10: ...ms 12VDC 1 5 Amps power supply RJ 11 ADSL Line connection cable RJ45 10 100 Ethernet cable Installation CD containing the User Guide and Adobe Acrobat Reader Package Contents List and Quick Start Guide If any of the above items are damaged or missing please contact your dealer immediately V300 VoIP Telephone Adaptor ...

Page 11: ...h Data transmitting or receiving over LAN WAN On The WAN link is established Off Ethernet link for the WAN port is not established Flash Data transmitting or receiving over WAN FXS FXO PHONE LINE Function On Off Phone is off hook and in VoIP mode Off On Landline is in use Flash Off VoIP call is coming Off Flash A call reaches landline number Flash Flash Synchronously ﬂashes when booting Flash Flas...

Page 12: ...has powered up Once the power is on the V300 will boot up automatically Do not do anything until the boot up process has completed Boot or reboot During the booting period all of the LEDs except for the POWER LED will ﬂash irregularly This is part of the normal process All LEDs should be stabilized after the V300 has completely booted up on off or regular ﬂashing The whole booting procedure takes ...

Page 13: ...P proxy server IP URL your VoIP network preferred codec and whether you need use STUN When you open a VoIP account your VoIP provider should provide you with this information Please try to complete the following information before you start your V300 setup VoIP phone number also known as SIP username VoIP account authentication ID VoIP account authentication password SIP server IP URL SIP server d...

Page 14: ...ral a residential ADSL router runs PPPoE client and DHCP server for your PCs to share Internet access In this case you can just simply connect the V300 to your ADSL router as shown in Figure 2 Your PCs can connect to any LAN port in either the ADSL router or the V300 Figure 2 Note V300 also has advanced routing and QoS features To use these features in conjunction with ADSL broadband service pleas...

Page 15: ...V300 VoIP Telephone Adaptor Router 15 YML768 Rev1 Cable Broadband Figure 3 illustrates the V300 installation for cable broadband network Figure 3 ...

Page 16: ... HINT To test the network connectivity between the PC and the V300 you can open a DOS prompt Start Run cmd and execute coming ping 192 168 30 1 Once you receive a reply from the V300 you know that the PC and talk to the V300 The Please ensure your PC is setup as DHCP client mode in which the V300 will assign a valid IP address to your PC and allow it can communicate with your V300 The following se...

Page 17: ...work icon 4 The Network Properties dialog box displays with a list of currently installed network components If the list includes Internet Protocol TCP IP then the protocol has already been enabled Skip to step 10 5 If Internet Protocol TCP IP does not display as an installed component click Add 6 In the Select Network Component Type dialog box select Protocol and then click Add 7 Select Microsoft...

Page 18: ...osoft in the Manufacturers list box and then click TCP IP in the Net work Protocols list box 7 Click OK to return to the Network dialog box and then click OK again You may be prompted to install ﬁles from your Windows 95 98 installation CD Follow the instruc tions to install the ﬁles 8 Click OK to restart the PC and complete the TCP IP installation Next conﬁgure the PCs to accept IP information as...

Page 19: ...om your PC which should be directly connected to the V300 via its LAN port A Logon to your V300 Open your Web browser IE or Netscape and type 192 168 30 1 in its address bar You will see the login window A unique default user account is assigned with user name admin and password admin After you have logged in to the V300 you will be presented with the V300 Status page ...

Page 20: ...e to bring up the WAN Setup window By default the WAN port is setup to operate in DHCP mode This will work with a typical ADSL or cable broadband network as shown in Figures 2 3 The following screen shot is an example of the V300 in DHCP mode If you are using a cable broadband service you can simply use the V300 WAN port default setting as DHCP ...

Page 21: ...ion provided by your VoIP service provider in this page The most common parameters are Phone Number also called SIP user name Authentication ID Authentication password SIP proxy host Address and SIP proxy Port and Domain address If you have a VoIP account you need to choose YES in the UseProxy option the default setting of this option is in Non Proxy mode Then you can input SIP Proxy Register serv...

Page 22: ...later refresh this page using your Web browser refresh button it should display Registered Success in the Register Status ﬁeld If you experience a problem please see Chapter 5 VoIP D Save your settings and Reboot the V300 Save your setting by clicking on the Save button under the System section After you save the settings click the Reboot button to reboot the V300 You have completed the basic conﬁ...

Page 23: ...llation and conﬁguration of your new NetComm V300 At this point you will be able to make VoIP calls to and from your V300 connection You may consider contacting your VoIP service provider s customer support line to test your VoIP service and enable any available supplementary call features ...

Page 24: ...d both be on the same network segment The default IP address for the V300 is 192 168 30 1 If your PC is not on the same network segment you can modify its IP address or change its IP address assignment to DHCP mode so that the V300 can assign a valid LAN IP address to your PC Note If you have already completed the Quick Start section and successfully connected your PC and the V300 you can skip thi...

Page 25: ...be displayed The following screen is an example which shows the V300 s WAN port is in PPPoE mode and currently active Field Description WAN IP address The WAN IP address Subnet Mask The subnet mask of this network Default Gateway The gateway IP address of this network Primary DNS Server The primary DNS server IP address Secondary DNS Server The secondary DNS server IP address that will be used in ...

Page 26: ... static LAN IP address or public IP address If you will use static public IP address and are using ADSL broadband you can enable the V300 QoS feature which will maintain VoIP call quality even in periods of heavy Internet usage DHCP mode Obtain an IP address via DHCP protocol PPPoE mode PPPoE is often used in ADSL environment Your ISP will assign you IP address via PPPoE protocol ...

Page 27: ...ss The WAN IP address Subnet Mask The subnet mask of this network Default Gateway The gateway IP address of this network Primary DNS Server The primary DNS server IP address Secondary DNS Server The secondary DNS server IP address that will be used in the event that the primary server IP address fails or is not available Enter the necessary parameters and click the Apply button to submit the setti...

Page 28: ...00 VoIP Telephone Adaptor Router YML768 Rev1 4 1 2 DHCP Mode Select the DHCP Mode option and click on the Next button to display the following window Click the YES button to enable your V300 as a DHCP client ...

Page 29: ... cable connection of the V300 and your ADSL modem router and its WAN mode Select the PPPoE mode option and click on the Next button to display the following window Field Description User name PPPoE account username This is not your VoIP number This username is issued by your ISP Password PPPoE account password This is not your VoIP password This password is issued by your ISP Confirm Password Same...

Page 30: ...address of the address pool in the DHCP server The IP address should be in the same subnet as the V300 LAN IP address End IP Address The last IP address of the address pool in the DHCP server The IP address should be in the same subnet as the V300 LAN IP address Enter or select the parameters and then click on the Apply button to submit the settings A conﬁrmation window will be displayed Click Yes...

Page 31: ...IP supports name mapping and redirection services it makes it possible for users to initiate and receive communications and services from any location and for networks to identify the users wherever they are 5 1 1 Configuration You can conﬁgure SIP parameters in Conﬁguration window The ﬁgure below shows you an example of a SIP account conﬁguration Field Description Client Phone Number The phone nu...

Page 32: ...law and PCMU G 711 ulaw quire 64kbits sec We highly recommended you to use G 729 Default G 729 DTMF In band or RFC 2833 Default in band Payload Type It indicates which RTP packets contain DTMF information in normal RTP stream MaxDigist The maximum number of digits numbers you can dial using the V300 Default 24 MaxRings The number of rings before an incoming call is answered Maximum 24 Default 15 P...

Page 33: ...e to complete the registration process Use the Refresh button on your web browser to check the registration status Field Description Register Status There are three instances as explained in the following DIRECT_CALL will be displayed all the time if you choose non UseProxy mode No Register will be displayed if you conﬁgure the V300 in UseProxy mode but fail to register Registered Success will be ...

Page 34: ...es on the NAT Select Enable or Disabled enter all the information if Enable is selected and then click on the Modify button to apply the new settings Field Description STUN IP or Domain Name The IP address or domain name of the STUN server which could be provided by your service provider or a free STUN server on the Internet STUN type This column is Read Only The STUN mechanism will identify your ...

Page 35: ...3 using your V300 you will be connecting to the Destination IP address on the speciﬁed port Host The host IP address to call Port No The port number on which destination party listens your V300 SIP requests Display Name The name displayed to the person you are calling You will need to ask the person you are calling to conﬁgure their Internet device Modem Router to allow connections on the speciﬁed...

Page 36: ...rded User Name SIP user name VoIP number to which calls will be forwarded to e g 09100308 Host Addr or Domain Name If you use the V300 in SIP proxy mode this is the Domain name in which your V300 currently registers If you use V300 in Non Proxy mode this is the IP address of the forward to VoIP ATA or IP phone Port No The port number at which the remote ATA IP phone or SIP server listen SIP reques...

Page 37: ...fy button You will be returned to the Call Forward List window with the modiﬁed details now displayed You also can delete any entry from the call forward list by selecting the corresponding Select option and clicking on the Delete button In the V300 s default state there are no entries for this window so the Add button is displayed instead of the Modify button Use the Add button to add the list ...

Page 38: ...Mini_digit Minimum length of the dialled number that must be equal to or greater than the Preﬁx number Max_digit Maximum length of the dialled number If the length of the dialled number is greater than this value the digits over this value will be eliminated Delete_digit The number of digits that need to be eliminated before dialling The eliminated digits begin at the ﬁrst digit of the dialled num...

Page 39: ...t as she is dialling overseas in UK Enter the information and click the Add button You will be returned to the Dial Plan list window with the added plan now displayed You also can modify or delete any speciﬁc method from the Dial Plan by selecting the corresponding Select option and clicking on the Modify or Delete button ...

Page 40: ...navailable your phone service will automatically switch to your traditional landline telephone service Manual When your VoIP service is available you are required to manually press to switch to your traditional landline telephone service When the VoIP service is unavailable you will hear a single beep tone approximately 1 second apart indicating that your VoIP service is down You are required to m...

Page 41: ...ass through can best be described as a call waiting function i e the ability to receive incoming calls whilst engaged in another phone call When a PSTN call is coming the V300 will advise the user regardless of whether it is on hook on a VoIP call or on a PSTN call The user can then respond to the incoming PSTN call accordingly This section describes how incoming PSTN calls are handled in every sc...

Page 42: ...vice To answer the incoming call you must disconnect hang up your current call at which point your phone will ring for the incoming call Scenario 3 A user is on a PSTN call and receives another call from the VoIP network In this scenario you are using your PSTN service to speak with a person on another PSTN phone During the call you receive an incoming call from another VoIP phone You will not be ...

Page 43: ...ccording to your PSTN provider s call waiting features Scenario 5 A user is on a VoIP call and receives another VoIP call In this scenario you are using your VoIP service to speak with another person During the call you receive an incoming call from another VoIP phone Notiﬁcation of the incoming call will depend on the call waiting features of the VoIP network ...

Page 44: ...th for their Internet access In contrast ADSL users normally have a ﬁxed upstream bandwidth which should be stated in their ADSL service plan contract Secondly you will need to let your V300 to handle the Internet trafﬁc for your LAN network We recommend you install your V300 based on the following network diagram which will let the V300 QoS work properly If you have already had an ADSL router wor...

Page 45: ...ﬁgure QoS you need to specify your ADSL true upstream bandwidth It might be 64 128 256 or 512 If you are not sure about this parameter please consult your ADSL Internet service provider Click VoIP QoS in the menu bar to bring up the QoS conﬁguration window The link speed of Up Stream is in the unit of Kbps type in your ADSL true upstream speed value and click on the Apply button to submit the sett...

Page 46: ...to reach services provided by internal servers such as FTP HTTP Telnet etc The V300 has the capability to perform port forwarding Click the NAT Port Forward menu item in the menu bar on the left to display the current port forward setting Field Description Public Port From Public Port To Type in the public port for remote user accessing The category is 1 65535 Protocol TCP or UDP Local Address Typ...

Page 47: ... Sometimes TCP IP applications require very specialized IP conﬁgurations that are difﬁcult to set up In this case placing your computer in the DMZ is the only way to get the application working Following is an example of DMZ which redirects all of low ports on WAN interface to a host with internal IP address 192 168 30 143 Click the DMZ menu item in the menu bar on the left to display the current ...

Page 48: ...ntrol menu item in the menu bar on the left to change your password for the V300 s Web log in Type the old password and then type the new password twice Click on the Apply button to submit the settings Note If you change the password make sure you keep a record of it in a safe place as you will require it the next time you log on ...

Page 49: ...ode or 2 A Cable connection with no Router between the cable modem and the V300 Just type in the WAN public IP address in the address bar of your web browser and you can login into V300 remotely through the Internet Click the Remote Access menu item in the menu bar on the left to enable remote access to your V300 Remote Access feature can put your V300 at risk because an intruder can access it in ...

Page 50: ...rmation on the whole system is displayed or is used to implement certain conﬁgurations 7 1 Status The Status window displays the basic information of the system It is also the ﬁrst window displayed when you login to the web conﬁguration utility You also can bring up this window by clicking on Status menu item on the left in the menu bar ...

Page 51: ...Status Indicates whether the interface is Up or Down Octets In Number of Octets bytes received Unicast PktsIn Number of unicast packets received Broadcast PktsIn Number of broadcast packets received Discards In Number of packets received that were discarded Errors In Number of inward errors Octets Out Number of Octets bytes transmitted Unicast PktsOut Number of unicast packets transmitted Broadcas...

Page 52: ...52 V300 VoIP Telephone Adaptor Router YML768 Rev1 7 2 2 TCP IP The TCP IP page displays the IP statistics UDP statistics TCP statistics and ICMP statistics ...

Page 53: ...V300 VoIP Telephone Adaptor Router 53 YML768 Rev1 7 2 3 DHCP Lease DHCP Lease page displays information regarding MAC Address mapping to Lease IP ...

Page 54: ...u item in the menu bar on the left to bring up the Ping screen Enter the Host Name or IP address of the remote terminal and click on the Submit button to start the ping The results are displayed The following is an example of the ping result Field Description Packets transmitted Number of packets that were transmitted Packets received Number of packets that were received Packets loss Number of pac...

Page 55: ...after the setting is submitted If the V300 is powered down however it will be lost To keep your new settings permanently you need to save them into ﬂash memory by using the Save menu Click the Save menu item in the menu bar on the left and then click on the Save button to save your conﬁguration settings ...

Page 56: ...se note that any customised conﬁguration settings will be lost if you proceed with this function We recommend that you take a note of your settings before you proceed The default settings will take effect after the system reboots Click the Reset menu item in the menu bar on the left to bring up the reset screen and then click on the Reset button ...

Page 57: ...de ﬁrmware may become available from NetComm s web site Download the appropriate ﬁle to your PC and note the location into which you have saved the ﬁle Click the Upgrade menu item in the menu bar on the left to bring up the Upgrade screen Use the Browse button to locate the software and then click on the Upgrade button A window will display the upgrade process On successful completion of the ﬁrmwa...

Page 58: ...any changes to the system setting of the V300 Please note that any customised conﬁguration settings will be lost if you proceed with this function without saving the changes refer to the section on the Save menu Click the Reboot menu item in the menu bar on the left to bring up the Reboot screen Click on the Reboot button to reboot the V300 ...

Page 59: ...etwork Ports can connect any networking devices that use a standard LAN interface such as a Hub Switch Hub or Router Use unshielded twisted pair UTP or shield twisted pair STP cable to connect the networking device to the RJ 45 Ethernet port Depending on the type of connection 10Mbps or 100Mbps use the following Ethernet cable as prescribed 10Mbps Use EIA TIA 568 100 Category 3 4 or 5 cable 100Mbp...

Page 60: ...d In a crossover cable the wires of 1 2 3 6 are reversed so that wire 1 become 3 at the other end of the cable 2 becomes 6 and so forth To determine which wire is wire 1 hold the RJ 45 cable tip with the spring clip facing towards the ground and the end pointing away from you The copper wires exposed upwards to your view The ﬁrst wire on the far left is wire 1 You can also refer to the illustratio...

Page 61: ...evice that links local or remote area networks together forwarding packets based on a MAC address compare with gateway Broadband Communication channels operating at transmission rates in excess of 64 Kbps Broadcast The simultaneous transmission to two or more communication devices Byte Eight bits arranged in sequence CHAP Challenge Handshake Authentication Protocol A PPP protocol to ensure authent...

Page 62: ...ansferring ﬁles Gateway A communications device that connects two different networks Header The beginning of a frame or cell that contains management and addressing information Hop One point to point transmission in a series required to transmit a message between two hosts in a network Host An addressable computer connected to a network Hub A device that serves as the central location for attachin...

Page 63: ...ing function that translates a Private IP address on a PAT into a Public address that can be used in a public network Network address The network portion of an IP address Network protocol Network protocols encapsulate and forward data packets from one interface to another Noise Unwanted interference to a transmitted signal by an outside source PAP Password Authentication Protocol PPP protocol that...

Page 64: ...e host The computer receiving the network commands RFC Request for Comments Documents published by the Internet Engineering Task Force pertaining to Internet protocols and policies RIP Routing Information Protocol The protocol governing the exchange of routing information RJ11 A 6 position jack used with dial networks and telephone sets RJ45 An 8 position jack used with programmable dial networks ...

Page 65: ...tocol a set of protocols that govern peer to peer connectivity functions for local and wide area networks TCP Transmission Control Protocol Telnet The TCP IP virtual terminal protocol that allows a user at one site to access a remote system at another site Throughput The number of bits characters or blocks that are able to pass through a data communication system UDP User Datagram Protocol A conne...

Page 66: ...t without notice NetComm is a registered trademark of NetComm Limited All other trademarks are acknowledged the property of their respective owners Customer Information ACA Australian Communications Authority requires you to be aware of the following information and warnings 1 This unit shall be connected to the Telecommunication Network through a line cord which meets the requirements of the ACA ...

Page 67: ... You or someone else use the product or attempts to use it other than as speciﬁed by NetComm 2 The fault or defect in your product is the result of a voltage surge subjected to the product either by the way of power supply or communication line whether caused by thunderstorm activity or any other cause s 3 The fault is the result of accidental damage or damage in transit including but not limited ...

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