Neopost AS-940 Operating Manual Download Page 1

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4136126P/B

22/05/2008

AS-940

Addressing Solution

Operating Guide

Summary of Contents for AS-940

Page 1: ...AS 940 Addressing Solution Operating Guide...

Page 2: ...Guide Adjustments______________________________________________________ 16 Loading Media___________________________________________________________________ 17 Media Thickness Adjustment _____________...

Page 3: ..._____________________41 SECTION 5 TROUBLESHOOTING GUIDE ___________________________________________43 HP INKJET PRINT CARTRIDGES ________________________________________________________43 THE PRINTER...

Page 4: ...chine for the power supply 9 DO NOT use an adapter plug on the line cord or wall outlet 9 DO NOT remove the ground pin from the line cord 9 DO NOT route the power cord over sharp edges or trapped betw...

Page 5: ...l be required if you ever need to ship the printer Contents The following items are included with your printer 1 Print Carriage Cover including mounting hardware 1 Power Cord 2 Media Side Guides mount...

Page 6: ...over to the printer WARNING Be careful not to over tighten the screws or you will damage the cover Attach the Media Side Guides Using the 4 flat head Philips screws supplied attach the Media Side Guid...

Page 7: ...upport behind the two loosened screws Using the two small Philips head screws supplied attach the upper portion of the rear paper support to the deck of the printer Secure the two lower Philips head s...

Page 8: ...r desired locations 3 MEDIA SIDE GUIDES Used to center the media in the printer and provide straight feeding of media 4 REAR PAPER SUPPORT Provides the proper angle to enhance media feeding and separa...

Page 9: ...sed to set the printheads at the proper height for printing on the media 11 SHEET SEPARATOR LOCKING LEVER Is used to lock the separators in place after they are adjusted 12 SHEET SEPARATORS four Use t...

Page 10: ...GE LATCH LEVERS Used to secure the inkjet cartridge in to the Pen Stall 20 PEN STALL The area where the inkjet cartridge is inserted 21 PRINT UNIT SECURING KNOBS Used to secure the print unit position...

Page 11: ...ding down this key until all LED s light momentarily will reset the printer to its normal ready state 6 key In the menu mode this key will scroll to the next selection 7 MENU key This key causes the p...

Page 13: ...recommended 3 Connect one end of the power cord to the rear of the Printer in the corresponding receptacle 4 Plug the other end into a 115 Volt AC 50 60 Hz Grounded outlet CAUTION Do not use an adapt...

Page 14: ...stop and display Head Low Press Enter After you press Enter you can choose to ignore the warning or you can check the cartridge If the cartridge is almost empty you should replace the cartridge and r...

Page 15: ...re 16 4 Place a single piece of media under the separators as shown in It is best to place the media so it is in the center position on the table Figure 17 5 Unlock the separators that have media bene...

Page 16: ...dimes width 1 32 inch from the sides of the media as shown in Figure 21 5 Tighten the Media Side Guide Securing Knobs to secure the side guide positions Figure 20 Rear Media Guide Adjustments 1 Place...

Page 17: ...stack of material so the bottom pieces are closest to the separation point as shown in Then carefully place the stack between the side guides so the leading edge of the stack is against the sheet sep...

Page 18: ...ly adjusted the Media B will be securely captured between the printhead carriage rollers and the lower transport belts It should require a moderate amount of force to pull the Media B from under the p...

Page 19: ...s The red lines at the exit end of the print unit can be used to approximate the print position on the media as shown in Figure 27 1 Loosen the Print Unit Securing Knobs See 2 Slide the Print Units to...

Page 20: ...e used to print a TEST image The TEST image can be used to Check the vertical print position Demonstrate the printer Check the condition or the ink cartridges Check the function of the printer Note Ho...

Page 21: ...he Service Menu where the various functions of the printer can be tested To exit the Service Menu turn the printer OFF then ON again The service menu is primarily used by service technicians to diagno...

Page 22: ...the Setup Menu press and hold the MENU key until the Setup Menu appears Step through the Setup Menu items using the or key Total Count The total count displayed is the total number of prints that hav...

Page 23: ...s the ENTER key and the following display will appear Enter Recover 1 piece 3 Use the key to select the number of pieces you wish to recover up to 9 NOTE Count the number of pieces you wish to recover...

Page 24: ...r can install the driver 1 Insert the Product CD The installation program should start automatically if not browse the CD and open the file named Install_Menu 2 Select Driver Installation from the men...

Page 25: ...the driver install is complete please see the section USB Port Selection and Verification Process before you attempt to print 6 Choose your printer model from the menu Click Next 7 Select whether or...

Page 26: ...st page Click Next USB Users Do NOT print a test page until you have verified and tested proper port selection See section titled USB Port Selection and Verification Process 10 Verify all of your info...

Page 27: ...plete the installation Installation is now complete USB Users Do NOT attempt to print to the printer until you have reviewed the next section USB Port Selection and Verification Process SECTION 3 OPER...

Page 28: ...r off on Start from Step 2 below 1 After the printer driver has been successfully installed on your computer connect the printer to the computer using a USB cable and turn the printer on If the printe...

Page 29: ...ce for the system to recognize the printer and to see the status change 5 If the printer status does NOT change when you power the printer off and on click on the Ports tab then locate and select the...

Page 30: ...three printheads cartridges when printing graphics or type that extends beyond the height of one printhead Each head can be moved 0 048 inch in 0 001 inch increments To adjust the printhead alignment...

Page 31: ...ds available see below Belt speed The Belt speed IPS automatically changed to the optimum speed for the resolution selected You can however change the speeds to a lower speed as follows Text DPI Belt...

Page 32: ...oice 2 Use the Bulk Mailer 5 Wizards to setup your job This newer version of Bulk Mailer is driven by Wizards which will guide you through the envelope design and layout process Your envelope design l...

Page 33: ...nt quality and or orientation Use the features under Print Range to select the range of addresses you want to send to the printer 5 Print When ready to print make sure the printer is on line then clic...

Page 34: ...orientation of the piece is always Portrait The effective printing area of the AS 940 is 2 5 inches by 15 inches When you have completed this step click OK The next step is to create a text box so tha...

Page 35: ...n the Merge to menu there are several choices for where how the data is exported The two that concerns us is New Document and Printer If you choose New Document the merge will be created in your word...

Page 37: ...ackaging taking care not to touch the copper contacts or the nozzle plate Remove the protective tape from the printhead The cartridges are held in place by a lever mounted on the pen stall Release the...

Page 38: ...ter to clean up any problem areas Abrasive soap works well to get the ink off of hands Cleaning the Inkjet Cartridge Printhead To maintain good print quality it is important that the printheads are ke...

Page 39: ...that is not stiff enough may not be usable Media that meets Postal stiffness requirements for automated feeding is acceptable for use in the printer 4 Envelopes that are caught under the flap of anoth...

Page 40: ...brasive and does not contain plastic harming solvents CAUTION NEVER SPRAY OR POUR CLEANERS DIRECTLY ON OR INTO THE PRINTER LIQUIDS CAN HARM ELECTRONIC PARTS ALWAYS DAMPEN A RAG WITH THE CLEANER AND AP...

Page 41: ...it securing knobs and sliding the print unit toward the outside of the machine The sensor should be clean and free of accumulated paper dust Use a vacuum with a soft brush attachment or dry compressed...

Page 43: ...nt free cloth moistened with distilled water Raise head height Cartridge will not print even if TEST or Purge is used Sheet is blank even after it has gone underneath cartridge s Check to make sure th...

Page 44: ...e Not printing or counting Paper not passing over media sensor Media sensor is dirty damaged Readjust media side guide positions Clean media sensor Printing light missing parts of characters or dots C...

Page 45: ...ected a paper jam while in Paper Feed or Test Print mode Clear Paper Jam Check separation adjustment Use a media length that matches size of currently set paper length length previously set via softwa...

Page 46: ...in Download Font Encountered a wrong font Format Only font format 0 supported Clear job and try again If problem persists contact software vendor and or test from a different software program Error i...

Page 47: ...ogos and barcodes MATERIAL SIZE Length 5 to 15 Width 3 to 13 5 MATERIAL THICKNESS Up to 1 4 FEEDER CAPACITY Up to 500 10 envelopes MEMORY 12 MB PRINT CARTRIDGES HP 45A Style Black Versatile Black Fast...

Page 48: ...03 Ink Cartridge Red Part 745563 04 Ink Cartridge Yellow Part 745563 05 Optional Hardware Conveyor Stacker Available Obtaining Supplies Service and Support Please contact your local Neopost dealer to...

Page 49: ...9 Maintenance 37 Media Sensor 41 Media Side Guide Securing Knobs 8 Media Side Guides 5 8 Media Thickness Adjustment Dial 9 11 Media Transport Belts 10 MENU key 11 21 Microsoft Word 34 Minus key 11 22...

Page 50: ...ecautions 4 sensor 41 Service and Support 48 Service Menu 21 Setup Menu 22 Sheet Separator Locking Lever 9 Sheet Separators 9 39 speeds 31 Supplies 48 Systems Requirements 7 T TEST key 11 20 21 test p...

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Neopost AS-940, Operating Manual

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