User Guide
44
Xn120 Getting Started Guide
Transferring a Call to a Co-Worker
You may want to pass your call on to another
telephone, for example when you have answered an
outside call and they want to speak to one of your co-
workers.
There are various ways you can pass the call to one
of your co-workers:
Before you can transfer the call you must place it on
HOLD, see Placing a call on Hold above.
If you have a Xn120 System Phone.
HOLD and Transfer:
Press HOLD to place the call on hold. The caller will
hear music.
You can now dial the telephone number of your co-
worker.
You can either,
a) Press the TRFR key or go on hook while you are
ringing your co-worker. The held call will ring at your
co-worker’s phone.
If your co-worker does not answer the held call it will
ring you back after 30 seconds.
Or
b) Wait for your co-worker to answer and announce
that you have a call for them, then press the TRFR
key or go on hook to transfer the call through.
HOLD and press LINE KEY (Outside Calls Only)
Press HOLD to place the call on hold, the LINE KEY
will flash green. The caller will hear music.
You can now dial the telephone number of your co-
worker or make a Page call with Service Code 801.
Announce the line key number of the held call.
You co-worker can press the line key or dial Service
Code 772 and the line number 01-03.
If you have a Normal Telephone.
Hold and Transfer.
Press the RECALL key to place the call on hold.
Dial the telephone number of your co-worker.
You can either,
a) Go on hook to transfer the call. If they don’t answer
the held call will ring you back after 30 seconds.
Or
b) Wait for your co-worker to answer and announce
that you have a call for them, then go on hook to
transfer the call through.
