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3rd-Party Services

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Issue 1.0

SV8100

6.3

Configuring Quick Messages

A set of predefined Quick Messages and Responses are maintained at the 
local PC for each attendant. The Preferences menu includes a new tab, 
labeled Quick Message, that is used to maintain the set of predefined Quick 
Messages and responses. Refer to 

Figure 6-6 Preferences – Quick Message

.

The New and Delete buttons are used to add and remove Messages and 
Responses from these lists. Each Message can have as many as four 
responses selected as default replies for that message.

Figure 6-6   Preferences – Quick Message

Summary of Contents for Univerge SV8100

Page 1: ...DESKTOP APPLICATIONS Issue 1 0 September 2008...

Page 2: ......

Page 3: ...1 Standalone Configuration 1 2 3 2 Standalone with 3rd Party Shared Services 1 2 3 3 O M Operation and Maintenance 1 3 3 4 Remote Connections 1 3 Section 4 System Requirements 1 5 4 1 Minimum PC Requi...

Page 4: ...Call List Format 3 5 1 3 2 Active Call List Operations 3 6 1 4 BLF DSS Area 3 6 1 4 1 BLF DSS Tabs 3 7 1 4 1 1 BLF DSS Programming 3 7 1 4 1 2 BLF Button Design 3 7 1 4 1 3 BLF DSS Layout 3 7 1 4 1 4...

Page 5: ...ll 3 25 Section 4 Emulation Phone Mode 3 26 4 1 Emulation Phone Base Module 3 27 4 2 Emulation Phone Add On Module 3 28 4 3 Emulation Phone DSS Module 3 29 Chapter 4 Toolbar Functions Section 1 Toolba...

Page 6: ...roup Call Pickup 4 11 1 15 Pickup Other Group 4 12 1 16 Last Number Redial 4 12 1 17 Voice Over 4 12 1 18 Call Redirect 4 13 1 19 Call Forward 4 13 1 20 Do Not Disturb DND 4 14 1 21 Custom Message 4 1...

Page 7: ...try to the Directory 4 34 2 2 2 Modifying an entry in the Directory 4 36 2 2 3 Deleting an entry from the Directory 4 36 2 2 4 Printing the Directory 4 37 2 3 Contacts Personal Lists 4 37 2 3 1 Adding...

Page 8: ...Preferences BLF DSS 5 4 Section 4 Preferences Recording 5 6 Section 5 Preferences Personal Greeting 5 7 Section 6 Preferences Playback 5 9 Section 7 Preferences Tool Buttons 5 11 Section 8 Preference...

Page 9: ...3 Shared Contact List 6 4 Section 4 Centralised BLF Monitoring 6 4 Section 5 Common Trunk Labeling 6 4 Section 6 Quick Messaging 6 4 6 1 Sending and Receiving Quick Messages 6 5 6 2 Tracking Quick Mes...

Page 10: ...Table of Contents ___________________________________________________________________________________ Issue 1 0 SV8100 ________________________________________________________________________________...

Page 11: ...11 Figure 2 11 Telephony Driver 3rd Setup Destination Location 2 12 Figure 2 12 Telephony Driver 3rd Setup TCP IP Connection Setting 2 13 Figure 2 13 Telephony Driver 3rd Setup Registration Window 2 1...

Page 12: ...ompact Phone Video Call 3 25 Figure 3 9 Emulation Phone Base Module 3 27 Figure 3 10 Emulation Phone Add On Module 3 28 Figure 3 11 Emulation Phone DSS Module 3 29 Figure 4 1 Transfer Call Screen 4 2...

Page 13: ...n 4 33 Figure 4 29 Directory Maintenance Screen 4 34 Figure 4 30 Departments Screen 4 35 Figure 4 31 Contacts Personal List 4 37 Figure 4 32 Call Log Screen 4 40 Figure 4 33 Visible Columns Menu 4 42...

Page 14: ...s Menu 5 23 Figure 5 15 Preferences Video Settings Menu 5 25 Figure 5 16 Preferences Phone Image Menu 5 27 Figure 6 1 Shared Services Configuration Utility 6 2 Figure 6 2 Configuration Wizard Shared S...

Page 15: ...ations is a new suite of software that combines the telephony functionality of three standard products SP310 IP Soft Phone PC Assistant PC Attendant Through licensing control and user selection the ap...

Page 16: ...top application can view DSS BLF information for all stations and trunks in the system The DSS BLF status is provided to the Desktop Application from the 3rd Party Shared Services All call control is...

Page 17: ...ows the Desktop Application to synchronize with the SV8100 when new buttons are added to the extension the Desktop is controlling and synchronize feature access codes when they have been changed in th...

Page 18: ...Applications ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 Fi...

Page 19: ...ments The minimum recommended PC requirements for running the desktop application are as follows PC Class Pentium 3 Processor Speed 1GHz RAM 512MB Minimum 1GB Recommended Display Super VGA 800 x 600 o...

Page 20: ...plications ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 THIS...

Page 21: ...the prerequisite software is installed the NECDesktop msi installs This installation includes the following applications SV8100 Desktop Application Video Test Tool The Desktop Applications are instal...

Page 22: ..._______ Issue 1 0 SV8100 SECTION 1 INSTALLATION STEPS To install the SV8100 Desktop Applications perform the following procedure 1 Insert the NEC Applications Installation CD The CD autoruns If it doe...

Page 23: ...ions 2 3 ___________________________________________________________________________________ ___________________________________________________________________________________ 3 Choose Install Figure...

Page 24: ...sed for programming buttons and extension based programming like Name display and display language NEC Telephony Service Choose this option to install the 3rd Party Shared Services on the 3rd Party CT...

Page 25: ..._______________________________________________________ ___________________________________________________________________________________ 5 Enter the IP Address of the IPLA interface on the CPU 10 1...

Page 26: ..._____________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 6 Click Next at the Confirm Actions w...

Page 27: ...______________________________________________________________________________ ___________________________________________________________________________________ 7 Agree to the license agreement and...

Page 28: ...________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 8 Click Next in the NEC Desktop Suite wind...

Page 29: ..._______________________________________________________________ ___________________________________________________________________________________ 9 Define the installation folder or click Next to ac...

Page 30: ...___________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 10 Click Next at the Confirm Installati...

Page 31: ...________________________________________________________________________ 11 Click Close at the Installation Complete Window 12 If you chose to install the NEC Telephony Service the installation begins...

Page 32: ..._______________________ ___________________________________________________________________________________ Issue 1 0 SV8100 13 Click Browse to define the installation folder or click Next to accept t...

Page 33: ...__________________________________________________________________________ 14 Define the IP Address of the CPU the 3rd Party TAPI TCP port programmed in 10 20 01 the IP address of the machine you are...

Page 34: ...________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 15 Click Next at the Service Setting Window Figure...

Page 35: ...________________________________________________________________ ___________________________________________________________________________________ 16 Click Next at the Operation Mode Setting window...

Page 36: ...______________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 17 Click Next at the Start Copying Files Window Figu...

Page 37: ...________________________________________________________________________ ___________________________________________________________________________________ 18 Click Next at the NEC Telephony Service...

Page 38: ..._________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 19 Define the Installation Folder or Click Next to accept the def...

Page 39: ...____________________________________________________________________ ___________________________________________________________________________________ 20 Click Next at the Confirm Installation Windo...

Page 40: ...________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 21 Click Close at the Installation Complete Window...

Page 41: ...___________ ___________________________________________________________________________________ 22 If you chose the Quick Message Client the installation begins Click Next at the Quick Message Client...

Page 42: ..._____________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 23 Define the installation folder or click Next to accept the...

Page 43: ..._____________________________________________________________________ ___________________________________________________________________________________ 24 Click Next at the Confirm Installation Wind...

Page 44: ..._________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 25 Click Close at the Installation Complete Windo...

Page 45: ..._____________________________________________________________________ ___________________________________________________________________________________ 26 Click Next at the NEC Installer Window show...

Page 46: ...___________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 27 Click Finish Figure...

Page 47: ...28 0 0 1 191 254 255 254 192 0 0 1 223 255 255 254 Default 0 0 0 0 10 12 09 CD CP00 Network Setup IP Address Define the IP Address for the IPLA interface 0 0 0 0 126 255 255 254 128 0 0 1 191 254 255...

Page 48: ...figuration or choose the next available extension in the system No password required 1 Autos If set to auto then the SIP user name and password must be entered in the Desktop Configuration These setti...

Page 49: ...02 SIP Extension Basic Data Setup Session Timer Value Set to 0 for Desktop Application Soft Phone 0 65535 Default 180 84 20 03 SIP Extension Basic Data Setup Minimum Session Timer Value Set to 0 for D...

Page 50: ...application requires to connect to the SV8100 Telephone System and to initialize the appropriate application type 3 1 Configuration Startup The Configuration Wizard launches automatically the first t...

Page 51: ...field is used to identify the network location of the SV8100 Telephone System Either the Network Name or full IP address of the IPLA interface can be entered in this field The CTI Port Number field is...

Page 52: ...xample USER1 with password 1111 found in Program 90 02 At default the User ID is the extension number and the password is 1111 The Enable Shared Services enables the shared services features like shar...

Page 53: ...configuration wizard contains the following settings The License Level setting controls the level of features that are enabled within the application The feature set associated with each license level...

Page 54: ...Telephone System in Program 10 46 01 Plug and Play Automatic or Manual This setting must match Program 10 46 01 even if the Desktop Application is run in Deskset CTI mode The User ID and Password fie...

Page 55: ...ion specifies that the desktop application is going to control a physical telephone The Deskset Extension indicates the extension number of the phone to be controlled by the application The IP Soft Ph...

Page 56: ...r headsets The Cradle Hook option when selected enables the hook function by lifting the handset up down from the cradle The Local Ring option when selected enables notification of an incoming call th...

Page 57: ...sktop area Selecting Start All Programs NEC NEC Desktop Suite During startup the following actions are performed The first time the application is started after installation the Configuration Wizard a...

Page 58: ...es An example of the Full Window Mode is shown in Figure 3 1 Full Window Mode Screen The main screen consists of the following areas Each of these screen regions is further described in the following...

Page 59: ...ls Minimize Hide the application s main window and include an entry to restore the application in the Windows task bar Maximize Restore Change the size of the application main window Maximize increase...

Page 60: ...menu is displayed requesting additional input from the user Individual buttons on the Function Toolbar become disabled if the function is not allowed for the current state of the telephone For example...

Page 61: ...Message Background Music Auto Callback Video Whiteboard Share Chat FTP Switch Login Mode Add Note The operation of each of these functions is further described in Section 1 Toolbar Functions on page 4...

Page 62: ...matically removed from the active call list when they are disconnected 1 3 2 Active Call List Operations The following operations are valid within the Active Call List Clicking on a ringing call autom...

Page 63: ...ovided to the Desktop Application for any one touch keys that are programmed on buttons higher than the phone physically has The desktop application acquires the list of programmed one touch keys at s...

Page 64: ...ame 1 4 1 4 BLF DSS Operations The BLF DSS buttons provide one touch access as follows When the local phone is idle selecting an idle BLF button initiates a call to that extension When the local phone...

Page 65: ...sue 1 0 Desktop Applications 3 9 ___________________________________________________________________________________ ___________________________________________________________________________________...

Page 66: ...A special tab labeled Speed Dial is included in the BLF DSS area When selected this tab displays a set of buttons that the user has designated as speed dials Clicking on an entry in the Speed Dial li...

Page 67: ...another Windows application pressing Ctrl C copies the selected number into the dial string field 2 2 Call Status Area The Call Status Area is shown below the Recent Call List Round icons are used to...

Page 68: ...tered in the Dial String field Pressing the Hangup button disconnects the active call 2 4 Speed Dial List The combo box next to the Dial button provides access to the Speed Dial list Clicking on an en...

Page 69: ...iguration Wizard Call Log Directory View Help Exit Customize application level configuration settings Start the configuration wizard to access system level configuration settings Open a separate windo...

Page 70: ...commonly used call processing functions A function on the toolbar can be selected by using the mouse to click on the desired function button or pressing the associated hotkey sequence on the keyboard...

Page 71: ...________________________________________ Group Call Pickup Pickup Other Group Last Number Redial Voice Over Call Redirect Call Forward Do Not Disturb Custom Message Background Music Auto Callback Vide...

Page 72: ...sistant and PC Attendant The Compact Phone mode is a valid UI mode when the desktop application is connected to the telephone system using Deskset IP Soft Phone or SIP only mode When the Compact Phone...

Page 73: ...supported when the Compact Phone is in the closed state Phone State Display Idle Date and Time Ringing Caller ID if received else Call from Unknown Mouse Click Action Double Click Open compact mode R...

Page 74: ..._____ ___________________________________________________________________________________ Issue 1 0 SV8100 3 2 Open Phone Dial View By default the Compact Phone initially opens with the phone in Dial...

Page 75: ...n hook Disconnect The bottom of the display provides the following functions The dial pad can be used to enter the number to be dialed The user can also enter a telephone number by pressing the corres...

Page 76: ..._________________________________________________________ Issue 1 0 SV8100 3 3 Open Phone Directory View The Directory View is shown at the top of the Compact Phone when the Directory function is sele...

Page 77: ...The main section of the Directory View lists each of the defined entries Each entry includes the extension phone number and the associated name A scroll bar is displayed on the right side of the imag...

Page 78: ...________________________ Issue 1 0 SV8100 3 4 Open Phone Menu View To provide access to the function toolbar in the bottom section of the Compact Phone select the Menu button on the Dial View See the...

Page 79: ...layed in this area are the same set displayed in the Toolbar and Window modes The visible functions and their order are defined within the Toolbar tab of the Preferences menu The icons displayed in th...

Page 80: ...__________________________________________________________ Issue 1 0 SV8100 3 5 Open Phone Call Log View Selecting the Call Log button will change the top section of the Compact Phone to display a lis...

Page 81: ...the top of the Call Log view allows the user to view the full Call Log as a separate window A Close icon at the top of the Call Log image allows the user to exit the Call Log view 3 6 Compact Phone Vi...

Page 82: ...tive the video window will be hidden and the top half of the Compact Phone will show the requested view To bring the video image back the users can select Video function from the toolbar functions The...

Page 83: ...ion Phone Base Module The base module for the emulation phone simulates a 24 button deskset as shown in Figure 3 9 Emulation Phone Base Module The emulation phone image operates in the same manner as...

Page 84: ...ill open the volume adjustment bar and the left side will bring up the redial number 4 2 Emulation Phone Add On Module The Phone Image tab on the Preferences menu allows the user to specify an expansi...

Page 85: ...ge When this option is selected a 60 button DSS module will be displayed as shown in Figure 3 11 Emulation Phone DSS Module Each button on the DSS module includes two LEDs The right LED is green and w...

Page 86: ...top Application Startup ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1...

Page 87: ...different phone states Phone State Call Active Idle or Idle with Held Calls Idle Ringing Call Active Ringing Other Conditions Feature Set Hold Dial Answer Hold Voice Over Transfer Page Whiteboard Tran...

Page 88: ...ld If another internal call is Active when the call is answered the original call is disconnected When a call is answered the Active Call area Full Window and Toolbar modes is updated with an entry fo...

Page 89: ...nal caller to the destination and disconnect the user Selecting the Disconnect button will hang up from the call to the Destination and reconnect to the original caller 1 3 2 Transfer Call Blind When...

Page 90: ...keyboard s keypad Alternately the user may select an entry from the Destination drop down list The Destination drop down list includes a list of the most recent dial destinations entered within this...

Page 91: ...be dialed in the Destination field using the number keys within the main area of the keyboard or the number keys on the keyboard keypad Alternately the user may select an entry from the Destination dr...

Page 92: ...e call is disconnected An ADA L adaptor is required for recording when the Desktop Application is run in Deskset mode The call recording is saved as a standard Windows sound file and associated with t...

Page 93: ...internal and external paging functions When the Page function is selected the following form will be displayed refer to Figure 4 6 Page Screen The user specifies the Page zone category by selecting In...

Page 94: ...g the Start button will place the active call in the selected Park orbit Selecting the Cancel button will close the Park Call dialog without initiating a call park operation If the Park operation fail...

Page 95: ...occupied an error message will be displayed 1 11 Night Mode The Night Mode button is used to change the system night mode setting When this function is selected the following dialog will be displayed...

Page 96: ...ayed refer to Figure 4 10 Barge In Screen The Number field allows the user to enter the extension to Barge In The Number field pull down list includes the most recent entries for this field When the S...

Page 97: ...nsion to be picked up by either manually entering a number or selecting a number from the pull down list The Number field is a pull down menu that stores the most recent text entered in this field Pre...

Page 98: ...Figure 4 12 Last Number Redial Screen The user can manually enter the number to be dialed in the Destination field using the number keys within the main area of the keyboard or the number keys on the...

Page 99: ...direct location 1 19 Call Forward The Call Forward function allows the user to set their phone to automatically redirect incoming calls When the Call Forward function is selected the following dialog...

Page 100: ...function is selected the following dialog will be displayed refer to Figure 4 14 Do Not Disturb Screen The Do Not Disturb dialog allows the user to either set DND or clear a previous DND setting When...

Page 101: ...om Message function is selected the following dialog will be displayed refer to Figure 4 15 Custom Message Screen The Message field provides the list of pre defined messages from which the user can se...

Page 102: ...ssage from the phone Selecting the Cancel button will close the Message dialog without processing the custom message operation 1 22 Background Music The Background Music function will send audio from...

Page 103: ...Video Screen The video function icons shown on the top of the video window represent Show Video Hide Video Pause Video Send Video End Video Add Member and Resize Video Each of these functions is furth...

Page 104: ...f the video frames 1 24 6 Add Member The Add Member function is used to invite a member to join the video call When the Add function is selected the following dialog will be displayed refer to Figure...

Page 105: ...on function that allows two desktop application users to share a drawing tool on their PC displays When the Whiteboard function is selected the following dialog will be displayed Figure 4 18 Choose Pa...

Page 106: ...blished the following Whiteboard utility will appear on both members screen refer to Figure 4 19 Whiteboard Screen Both members of the Whiteboard session will be able to cooperatively control the Whit...

Page 107: ...ayed refer to Figure 4 20 Application Dialog Screen The Talking Party selector lists all of the extensions that are currently part of the active call The Directory selector lists all of the extensions...

Page 108: ...lect the application to be shared refer to Figure 4 21 Sharing Screen The programs list allows the user to select the application s that will be shared with the specified member This dialog also allow...

Page 109: ...fer to Figure 4 22 Chat Dialog Screen The Talking Party selector lists all of the extensions that are currently part of the active call The Directory selector lists all of the extensions that are defi...

Page 110: ...the bottom of the form is used to enter the text to send to the other user Entering text in the data entry area and then pressing the Send button will transmit the text to the other user Text sent to...

Page 111: ...ure 4 24 FTP Dialog Box The Talking Party selector lists all of the extensions that are currently part of the active call The Directory selector lists all of the extensions that are defined in the dir...

Page 112: ...ollowing file selector screen will be displayed refer to Figure 4 25 FTP File Selector Screen Using the file selector panel the user is able to navigate through their file system to select a file to b...

Page 113: ...ction can be used to annotate the active call When the Add Note function is selected the following dialog will be displayed refer to Figure 4 26 Add Note Screen The Note field allows the user to enter...

Page 114: ...eir phone system The Contact List serves as an on line phone address book for frequently dialed external numbers The Personal List is a private version of an on line phone address book The Directory C...

Page 115: ...down menus Function Toolbar Provides quick access to functions that maintain the directories and change the database view Search Area Allows the user to quickly locate an entry in the table by name Ta...

Page 116: ...use to click on the desired function button The functions available on the Function Toolbar are as follows NEW New Entry New Department PROPERTIES DELETE Select All Select all entries in the database...

Page 117: ..._____________________________________________ PRINT Print All Print Selected Page Setup Print Preview ACTION Dial Extension Dial Alternate Voicemail Transfer Conference Voice Over Camp Call Pickup Vid...

Page 118: ...t John Stevens and Johnny Stevenson Example Entering S T will list all entries whose first name starts with S and last name starts with T To search for entries that match only the last name enter a sp...

Page 119: ...available functions for that entry A double click on an entry when the phone is idle will initiate a call to the selected entry A configuration option set in Tools Preferences Shortcuts defines the a...

Page 120: ...ory entry for every extension that is programmed on the user s phone as a one touch key Additional entries can be manually created using the Add Entry function Operations that can be performed using t...

Page 121: ...will hide this entry from being visible in the Table Viewer The Hide BLF button applies to extensions that have associated BLF buttons within the Full Window mode Selecting this option will hide the...

Page 122: ...ate Number select an Alternate Number and then click the Modify button to view and edit the current number and type fields Clicking on Save will apply the changes to the Directory Clicking on Cancel w...

Page 123: ...int Print Selected from the main will cause the selected directory entries to be sent to the default printer 2 3 Contacts Personal Lists The Contacts and Personal databases are used to maintain a list...

Page 124: ...New Department enter the name of the department and click OK 2 3 2 Modifying an entry in the Contacts Personal List Highlighting an entry and from the File menu selecting Properties will open the data...

Page 125: ...d database entries to be sent to the default printer SECTION 3 CALL LOG VIEW The desktop application maintains a Call Log which provides a historical trace of the user s call activity Each inbound and...

Page 126: ...l records The Record Viewer presents the call log records in a tabular format with each column showing a different attribute of the call record Each of these screen regions is further described in the...

Page 127: ...to select the set of call records that will be displayed in the Call Log view as follows Selecting Inbound will only display the call records for incoming calls Selecting Outbound will only display th...

Page 128: ...or that record A double click on an entry when the phone is idle will initiate a redial to the selected entry 3 2 Playing Back a Recorded Telephone Conversation Pressing the right mouse button to sele...

Page 129: ...tire call history to be sent to the default printer Highlighting a set of records to be printed and selecting Call Log Print Print Selected from the main menu will cause the selected call log entries...

Page 130: ...ate zip file that includes all of the attached recordings Selecting Delete voice recordings will delete the recordings files when the archive is created The Archive File Location field specifies the n...

Page 131: ...ION 1 PREFERENCES MENU The Preferences function allows the user to customize the desktop application user interface and operation From the Full Window mode the Preferences settings can be accessed by...

Page 132: ..._________________________________________________________ Issue 1 0 SV8100 Each of the tabs in the Preferences menu is described in the following sections SECTION 2 PREFERENCES GENERAL The Docked Edge...

Page 133: ...pplication will be restored from a minimized state when an incoming call is received The Make top application on incoming calls applies to the Full Window mode When selected this option causes the app...

Page 134: ...________________________________________________ Issue 1 0 SV8100 SECTION 3 PREFERENCES BLF DSS The Synchronize button retrieves the current line key settings from the phone system and updates the lay...

Page 135: ...e arrange the order of the BLF tabs Selecting an entry and then pressing one of these buttons moves the entry in the desired direction The New button can be used to define a new BLF tab entry The Dele...

Page 136: ..._________________________________ Issue 1 0 SV8100 SECTION 4 PREFERENCES RECORDING The Recording Device selector allows the user to specify which recording interface is to be used to record calls If n...

Page 137: ...___________________________________________________________________ automatically started for every call The Enable beep tone while recording option plays a beep tone at the start of recording to aler...

Page 138: ...ecify the audio device to use for playing the greeting The Enable Voice Greeting checkbox allows the user to designate that the Personal Greeting is active The File field is used to specify the audio...

Page 139: ...__________________________________________________________________________________ SECTION 6 PREFERENCES PLAYBACK The Playback Device option allows the user to specify the audio device used for playin...

Page 140: ...___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 back through t...

Page 141: ...____________________________________ SECTION 7 PREFERENCES TOOL BUTTONS The Available Tool Buttons lists all of the function buttons that are available within the application Only the entries that are...

Page 142: ...ecify a hotkey to associate with a function The Description text explains how to set a hotkey for a function The Image Size option allows the user to select the size of the buttons on the toolbar Smal...

Page 143: ..._______ ___________________________________________________________________________________ sent before it is removed from the list The Remove Quick Phone Message entry option specifies the amount of...

Page 144: ...__________________________________________________________________________ Issue 1 0 SV8100 SECTION 9 PREFERENCES SCREEN POP The Contact Manager option selects which application to utilize to pop a co...

Page 145: ..._______ ___________________________________________________________________________________ selected contact application The Activation option determines at what point the contact will be located and...

Page 146: ..._________________________________________________________ Issue 1 0 SV8100 SECTION 10 PREFERENCES SHORTCUTS The One touch transfer will initiate option specifies which action type of transfer Supervis...

Page 147: ...ble click on a busy extension option allows the user to specify the action to be initiated from the BLF panel or Directory when double clicking a busy extension The Pressing the Enter key will send th...

Page 148: ...________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 SECTION 11 PREFERENCES DIA...

Page 149: ...ow many digits internal station numbers are Additional digits will be ignored The Emergency Number field specifies the number dialed for emergency calls The Exception Table is used to define 3 digit d...

Page 150: ...________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 SECTION 12 PREFERENCES TELEPHONY S...

Page 151: ...hows the feature access code that is currently set within the desktop application The Get Values button retrieves the current feature access code settings from the phone system The Get Values option i...

Page 152: ...___ Issue 1 0 SV8100 SECTION 13 PREFERENCES VOICE MAIL The Enable Voicemail Interface option controls if the voice mail functions within the application are enabled The Voicemail Pilot Number is speci...

Page 153: ...______________________________________________________ SECTION 14 PREFERENCES TRUNK SETTINGS The Synchronize button causes the desktop application to query the phone system and retrieve the current tr...

Page 154: ...________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 button within the Trunks tab The BLF Activ...

Page 155: ...______________________________ SECTION 15 PREFERENCES VIDEO SETTINGS The Device field allows the user to specify which camera is used for the video call function The Frame Rate and Bit Rate fields all...

Page 156: ...itting the video image when the video call is connected If this option is not set the user must use the Send button on the video window to start transmitting their video image The Connect with voice p...

Page 157: ...______________________________________________________________________ SECTION 16 PREFERENCES PHONE IMAGE When the Expansion Module option is selected the phone image will include an 8 key add on modu...

Page 158: ...guration ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 THIS P...

Page 159: ...sers Centralized BLF Monitoring the 3rd Party TSP is used to monitor the status of all stations on the system Updates are provided by the shared services to the individual clients Common Trunk Labelin...

Page 160: ...configuration utility is accessible from within the NEC program group When this utility is started the following menu is displayed The Shared Services Configuration menu includes the following fields...

Page 161: ...ivilege of updating the databases The Add and Delete buttons are used to manage the Extension list 1 2 Activation Individual desktop users can activate the Shared Services functionality by enabling th...

Page 162: ...rough the Shared Services Configuration utility SECTION 4 CENTRALISED BLF MONITORING For Attendant level users the BLF entries include all of the phone devices that are monitored by the NEC 3rd Party...

Page 163: ...es Selecting the Quick Message function displays the following menu The To field allows the user to select the Destination for the message The available destinations include all of the active desktop...

Page 164: ...ived by a user a message box pops up on the screen as in the following example The user can select a Response from the buttons shown in the Quick Response area OR Enter a text message in the Custom Re...

Page 165: ...Area The Quick Message entry lists the destination of the message A timer shows the time passed since the message was sent When a response is received the Response field shows the recipients reply Th...

Page 166: ...and Responses are maintained at the local PC for each attendant The Preferences menu includes a new tab labeled Quick Message that is used to maintain the set of predefined Quick Messages and respons...

Page 167: ...or BLF panel in exactly the same manner as the IPK II PC Attendant Phone Messages and responses are tracked in the Active Call panel in the Full Window mode 7 1 Sending and Receiving Phone Messages Se...

Page 168: ...A Phone Message entry appears in the same manner as the Quick Message entry described above and can be cleared in the same manner Refer to Section 6 2 Tracking Quick Messages on page 6 7 The primary...

Page 169: ..._____ ___________________________________________________________________________________ The New and Delete buttons are used to add and remove Messages and Responses from these lists Each Message can...

Page 170: ...s ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 THIS PAGE INT...

Page 171: ...e are three types of registration Plug and Play Automatic and Manual Plug and Play requires no user name and password Automatic requires a user name and password and it can be entered into the configu...

Page 172: ...egistration the user name and password assigned to extension 142 is entered in the Desktop Configuration In Manual registration when the Desktop Application is launched the user will be prompted for a...

Page 173: ...t be different than that of the IP phone A Soft Phone that is assigned a DSS console cannot override another IP phone A Soft Phone cannot override an IP phone that is assigned a DSS console Once a Sof...

Page 174: ...Phone Override ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100...

Page 175: ...SP310 PC Assistant and PC Attendant Feature SP310 Assistant Attendant Operational Mode IP Soft Phone SIP Only Soft Phone CTI Mode Deskset UI Mode Dockable Tool Bar Top Bottom Full Screen Mode Compact...

Page 176: ...Auto Callback Do Not Disturb Group Call Pickup Pickup Other Group Directed Call Pickup Selectable Display Message Non Call Control Functions Record Add Edit Note in Call Log E Mail Integration Ringin...

Page 177: ...hed Playback of recordings Auto Archive Re Dial E Mail Edit Note Directory Local Company Directory Access to Shared Directory Columns BLF Name Number Title E Mail Location Department Super Name Super...

Page 178: ...any City Company State Prov Company Zip Company Country Alt Numbers Notes Contacts Functions Dial Main Dial Alternate Transfer Conference E Mail Add Note Add to Speed Dial Personal Contacts Columns Na...

Page 179: ...nt Functions Active ringing call list Top Most on Ringing Call Quick Transfer Voice Mail Quick Voicemail to an extension Call Redirect Able to send Quick Message Able to send Phone Message Able to set...

Page 180: ...Call Open Video Window Resize Video Window Large Small Hide Show Self Image Pause Start Video Transmission Video Mute Four Party Video Call Phone Image Emulation Mode Not available in CTI Deskset mod...

Page 181: ...__ ___________________________________________________________________________________ Adjustable Ring Volume USB Headset Handset Selection from Multiple NIC cards Enhancement Suite Application Sharin...

Page 182: ...evel ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SV8100 THIS PAGE...

Page 183: ......

Page 184: ...e use of employees and customers of NEC Philips Unified Solutions and may not be reproduced without prior written approval of NEC Philips Unified Solutions UNIVERGE is a trademark of NEC Corporation C...

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