NEC POWERMATE PROFESSIONAL 9000E - SERVICE User Manual Download Page 167

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Solving System
Problems

Static Precautions

Troubleshooting Checklists

Additional Troubleshooting Procedures

Specific Problems and Corrective
Actions

Problems with the Network

PCI Installation Tips

BIOS User’s Information

How to Clean the Mouse

Battery Replacement

How to Get Help

Summary of Contents for POWERMATE PROFESSIONAL 9000E - SERVICE

Page 1: ... Bell Way Sacramento CA 95828 0903 916 388 0101 declare that the product NEC PM Professional 9000E is in conformity with part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation ...

Page 2: ...of the Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC CSD To allow for des...

Page 3: ...tures 1 7 External Connectors 1 8 Power Supply Features 1 11 Inside Features 1 12 System Board 1 13 Expansion Boards 1 14 Stand 1 14 Speakers 1 16 System Features 1 17 Hardware 1 17 Software 1 20 Preloaded Operating System 1 20 NEC OS Restore CD 1 20 NEC Select Install CD 1 21 PC MacLAN CD 1 22 Hummingbird Unix Connectivity Evaluation CD 1 22 Security 1 23 2 Setting Up the System Site Selection 2 ...

Page 4: ...ility 3 17 Running the Symbios Configuration Utility 3 18 Changing the Adapter and Device Configurations 3 19 NEC OS Restore CD 3 22 Introducing OS Restore Options 3 23 Choosing a Restore Program 3 24 Auto Rebuild and Restore 3 24 Custom Rebuild and Restore 3 27 NEC Select Install CD 3 31 Introducing Select Install Options 3 31 Choosing the Correct Installation Method 3 32 Installing Applications ...

Page 5: ...13 Checking System Memory 4 16 Removing a DIMM 4 17 Installing a DIMM 4 18 Processor Upgrade 4 20 Removing the Processor 4 21 Removing a Termination Board 4 23 Installing a Termination Board 4 25 Installing an Upgrade Processor 4 28 Expansion Boards 4 33 Locating Expansion Slots 4 33 Installing an Expansion Board 4 35 Cabling Wake On LAN 4 37 Removing an Expansion Board 4 38 Data Storage Devices 4...

Page 6: ...tartup 5 3 New Application Software 5 5 After System Has Been Running Correctly 5 6 Additional Troubleshooting Procedures 5 7 Preparing the System for Diagnostic Testing 5 7 Monitoring POST 5 8 Verifying Proper Operation of Key System Indicators 5 10 Confirming Loading of the Operating System 5 10 Specific Problems and Corrective Actions 5 11 Power LED Does Not Light 5 12 Incorrect or No Beep Code...

Page 7: ...ical Support Service 6 5 NEC CSD Bulletin Board System 6 6 NEC CSD Technical Support Services 6 9 A Setting Up a Healthy Work Environment Making Your Computer Work for You A 2 Arrange Your Equipment A 4 Adjust Your Chair A 5 Adjust Your Input Devices A 7 Adjust Your Monitor A 9 Vary Your Workday A 11 Pre existing Conditions and Psychosocial Factors A 12 Checking Your Comfort How Do You Measure Up ...

Page 8: ...Unit B 9 Zip Drive B 10 Speakers B 11 Dimensions B 12 System Unit B 12 Keyboard B 12 Power B 12 Operating Environment B 12 Compliance B 13 C Questions and Answers Boot Questions C 2 BIOS Questions C 4 Monitor Questions C 6 Multimedia Questions C 7 CD ROM Drive Questions C 8 Mouse Questions C 9 System Security Questions C 10 Memory Questions C 12 Modem Questions C 12 Miscellaneous Questions C 13 Gl...

Page 9: ... Up the System explains how to set up start up and shut down the system It also provides information on installing applications and tips on caring for the system Chapter 3 Configuring the System describes how to use the software utilities shipped with your system including the BIOS Setup Utility the System Setup utility the Symbios Configuration Utility the NEC OS Restore CD and the NEC Select Ins...

Page 10: ...longed or improper use of a computer workstation may pose a risk of serious injury To reduce your risk of injury set up and use your computer in the manner described in Appendix A Setting Up a Healthy Work Environment Appendix B System Specifications provides a technical description of your computer and its components Appendix C Questions and Answers provides answers to questions frequently asked ...

Page 11: ...ated Documents In addition to this guide the following printed documentation ships with your computer NEC PowerMate Professional 9000E Series Quick Setup The Quick Setup shows how to quickly get the system connected and powered on How Does Your Workplace Measure Up This brochure provides information for setting up and using the computer productively and safely Information includes guidelines to re...

Page 12: ...e from NEC CSD NEC PowerMate Professional 9000E Series Service and Reference Manual part number 102318srv This manual provides information for maintaining troubleshooting and repairing the computer This manual also includes hardware and interface information for programmers engineers and others who need to know how the system is designed To purchase the service and reference manual call NEC CSD at...

Page 13: ... literature and technical information bulletins with FaxFlash By using FaxFlash you can be kept up to date on the latest technical information for your system See NEC CSD FaxFlash Service in Chapter 6 for information about using FaxFlash ...

Page 14: ...1 Reviewing System Features Front Features Rear Features Inside Features Stand Speakers System Features ...

Page 15: ... use the computer in the manner described in Appendix A Setting Up a Healthy Work Environment This chapter provides a look at the front rear internal and peripheral features of the system It highlights system hardware and software and describes the security features of the system For more information about using system features see Chapter 3 Configuring the System ...

Page 16: ...m Features 1 3 Front Features The following figure shows the features on the front of the system A brief description follows the figure Front features A 5 1 4 Inch Device B System Lamps C Power Button D Diskette Drive ...

Page 17: ... follow the figure System lamps A Power Lamp B Disk Lamp Power button Press this button to turn on the system power Press it again to turn off the power Power lamp The power lamp indicates whether system power is on or off It also lets you know if the system is operating in a power saving mode A steady green lamp indicates that the power is on to all system components An amber lamp indicates that ...

Page 18: ... You can also use it as a bootable drive for loading and starting programs from a diskette CAUTION To prevent damage to your diskette drive and data do not turn off the system or remove a diskette while the diskette drive busy lamp is lit CD ROM Drive Some systems come with a 32X Max variable CD ROM drive Use the CD ROM drive to load and start programs from a compact disc CD You can also use the C...

Page 19: ...it Some models come with a tape backup unit If your system has a tape backup unit you can use it to quickly back up all or part of your system s files to a high capacity tape cartridge Backup software helps you tailor the backup process to protect your files and applications Files are compressed during the backup process to conserve space and to speed up the process Zip Drive Some models come with...

Page 20: ...nd external connectors power supply features and expansion board slots The following figure shows these features Rear features A Mouse Port B Keyboard Port C COM1 Port D Printer Port E COM2 Port F VGA Monitor Connector G Security Slot H Locking Tab I USB Ports J Audio Connectors ...

Page 21: ...2 key keyboard in the United Kingdom and Germany with a 6 pin mini DIN connector VGA monitor connector The system comes with a graphics board in an expansion slot The graphics board provides an external VGA monitor connector There might also be a VGA monitor connector on the I O panel It is not functional The graphics boards available through NEC CSD support VGA and SVGA compatible monitors with a...

Page 22: ... in jack Connect a stereo audio device such as a stereo amplifier or a cassette for playback or recording Line out jack The line out jack allows you to connect an amplified output device such as powered speakers a stereo tape recorder or an external amplifier for audio output If you ordered speakers use this jack to connect them Audio connectors A Line In Jack B Microphone In Jack C Line Out Jack ...

Page 23: ... line to the workstation for fax and data communications functions Dual fax modem ports let you use a telephone line for the fax modem and your telephone The fax modem board is V 90 and x2 compatible A V 90 product is capable of 56 Kbps 54 Kbps in the U S An x2 product is capable of 56 Kbps 52 Kbps in the U S However the download speeds you experience may go lower due to varying line conditions Up...

Page 24: ... 50 60 Hz It is designed to comply with existing emissions standards and provides sufficient power for a fully loaded system configuration Note the following power supply features Power supply fan The power supply fan cools system components and prevents them from overheating Keep the area near the fan clear for proper ventilation Voltage selector switch Sets the voltage for your system to 115 vol...

Page 25: ...m Feature descriptions follow Inside the system A Power Supply B Accessible Device Cage C Drive Cage D Expansion Slots E System Board F Sound Board The system has the following internal features system board with two processor connectors memory sockets signal connectors and power connectors graphics board sound board ...

Page 26: ...comes with a dual channel SCSI subsystem The system supports up to four internal SCSI devices within the drive cage and or three devices in the 5 1 4 inch accessible device bays The SCSI subsystem is RAID compatible Find the following internal connectors on the system board primary and secondary IDE connectors diskette drive connector expansion board connectors front panel connectors for system po...

Page 27: ...ive expansion boards with the following connectors three PCI connectors one shared PCI ISA connector one ISA connector Stand The system unit sits on a footed non removable stand to prevent it from being tipped over This is a safety feature to prevent personal injury and equipment damage Keep the feet of the stand turned out or perpendicular to the system unit WARNING Keep the feet perpendicular to...

Page 28: ...Reviewing System Features 1 15 Locating the feet under the system unit ...

Page 29: ... work environment Speakers A Left Speaker B Right Speaker C Power Lamp D Volume Control E Treble Control An AC adapter comes with the speakers Set up the speakers with the AC adapter The speakers connect to the line out jack on the back of the system unit The speaker set features a power button a power lamp and volume and treble control knobs ...

Page 30: ...ll your challenging tasks today and into the future Hardware The NEC PowerMate Professional 9000E Series workstation includes the following hardware features PC97 Compliance All the hardware in the system has been certified by Microsoft to be PC97 compliant Latest in Processor Technology The system comes with one or two Intel Pentium II processors The Pentium II is a fast powerful processor that l...

Page 31: ...The system board includes an embedded dual function PCI SCSI host adapter providing two independent SCSI controllers that share a single PCI bus master interface Internally each controller is identical capable of operations using either 8 or 16 bit SCSI providing 10 MB s Fast 10 or 20 MB s Fast 20 throughput or 20 MB s Ultra or 40 MB s Ultra wide throughput As implemented on the system board contr...

Page 32: ...5Vdc standby voltage which remains active when system power is switched off USB Ports The workstation has two Universal Serial Bus USB connectors You can connect two USB peripherals directly to the system without a special connector Connect an external hub to either of the USB connectors and add additional USB devices of any kind USB connections reduce the complexity of connections get rid of tang...

Page 33: ...e of your hardware capabilities Preloaded Operating System The Microsoft Windows NT operating system comes loaded on the hard drive The Windows NT operating system is also supplied on the NEC OS Restore CD Additional software provided by NEC CSD is available from the NEC Select Install CD NEC OS Restore CD In the event of operating system problems you can restore your operating system using the NE...

Page 34: ...th preloaded links for easy access to the world wide web Use Internet Explorer as well to access one of the many new browser based utilities Internet access requires a network board or modem card Netscape Navigator Browse the web with Netscape Navigator Internet access requires a network board or modem card Partition Magic Repartition your hard drive while leaving your data intact with Partition M...

Page 35: ...s to be directly networked to share files and to share the same printer or other resources Hummingbird Unix Connectivity Evaluation CD Install eXceed 4 for Windows NT to implement remote access to UNIX and X based applications using standard telephone connections Its advanced network management features allow you to install eXceed X server software on groups of PCs at one time maintain and monitor...

Page 36: ...arameters when a Supervisor password has been set The administrator password allows full access to the system and the BIOS The Unattended start security feature when enabled allows the system to boot but locks the keyboard until the user password is entered This feature is grayed out if no password has been set Secure mode prevents keyboard or mouse input and unauthorized use of the front panel re...

Page 37: ...curity Standard connector or other locking device Secure the locking device to the security slot and to an immovable object to protect your system from theft Locking tab The system also has a locking tab on the rear of the chassis The tab fits through a slot on the rear edge of the chassis cover when the cover is on When a padlock is used in the tab the system is physically protected from chassis ...

Page 38: ...2 Setting Up the System Site Selection Installation Guidelines Voltage Selection Cable Connections Theft Protection Startup Shutdown System Care More Information ...

Page 39: ...e Selection The system operates reliably in a typical office environment Choose a site that is Near grounded three pronged power outlets Note For the U S and Canada use a NEMA 5 15R outlets for 100 120 VAC or NEMA 6 15R outlets for 200 240 VAC For other international sites use a three pronged power outlet applicable for the electrical code of the region WARNING Be sure the power service connection...

Page 40: ...system for proper cooling airflow and cable clearance Easily accessible for system maintenance and installation of system upgrades Installation Guidelines Install the workstation according to the following guidelines and safety standards Check the voltage switch setting Connect cables Secure the workstation against unauthorized access or removal Follow these guidelines as detailed in the following...

Page 41: ...ower Supply Voltage Rating Voltage Input Frequency Hz Current Amps 100 127 60 2 200 240 50 1 25 Before connecting the power cable to the back panel of the workstation make sure that the voltage selector switch is set to the correct AC line source voltage for your region For line voltages between 100 and 127 VAC set the line voltage selector switch to 115V 115 VAC For line voltages between 200 and ...

Page 42: ... Switch Cable Connections The following figure shows the connector locations on the back of the workstation for connecting the keyboard mouse monitor and power cables The figure also shows the locations of the parallel port the serial ports the USB ports the LAN connector and the mechanical locking features ...

Page 43: ...tion Equipment may be damaged if you connect cables while the power is on Plug in the power cable only after all other device cables have been connected Rear panel connectors A Mouse Port B Keyboard Port C COM1 Port D Printer Port E COM2 Port F VGA Monitor Connector G Security Slot H Locking Tab I USB Ports J Audio Connectors ...

Page 44: ... chassis Secure its cable to an immovable object to protect your system from theft Startup Power on the system using the following steps CAUTION Ensure that the power service connection is through a properly grounded outlet NEC CSD recommends that you plug the workstation into a surge suppresser for protection against sudden transient increases or decreases in electrical power that could damage yo...

Page 45: ...hardware for any changes since the last startup If you want to see the messages displayed during POST press ESC If you want to go into the Setup Utility press F2 One beep indicates that the system has successfully completed the power on test After about five seconds Windows starts up If a problem occurs a series of beeps may sound If this happens repeatedly after powering on power off the system a...

Page 46: ...the system when the system power lamp is amber or when either the hard drive lamp diskette drive or other device lamp is lit Information on the device might be lost or damaged 4 Click Start on the taskbar then point to and click Shut Down Selecting Shut Down gives you several choices in the pop up submenu Select Shut down the computer then click Yes or press Enter for shut down Note A message appe...

Page 47: ...e stand turned out or perpendicular to the system unit Connect a surge suppressor between your workstation and a grounded wall outlet A surge suppressor protects your system from sudden transient increases and decreases in electrical power Be sure to connect all peripherals such as your monitor and printer to the surge suppressor The surge protector should be the only device that you plug into the...

Page 48: ...n NEC CSD supplied software NEC CSD strongly recommends that you take the necessary steps such as virus checks to protect your system Place your workstation away from direct sunlight and extreme hot and cold temperatures The recommended operating environment is from 50 F to 95 F 10 C to 35 C The recommended non operating environment shipping or storage is from 14 F to 158 F 10 C to 70 C After turn...

Page 49: ... cloth slightly dampened with a mild detergent Never use a strong cleaner or solvent on any part of the system Keep food and liquids away from your workstation Periodically clean the keyboard with a vacuum cleaner brush attachment Do not use any liquid cleaners on the keyboard as they can damage the keyboard If an object such as a paper clip falls into the keyboard turn the keyboard over and gentl...

Page 50: ...the diskette drive If you have a CD in the CD ROM drive remove the CD 3 Turn off the system unit and any external options connected to it 4 Unplug the system unit power cable from the wall outlet or surge suppressor then from the unit itself 5 Unplug any external options from the wall outlets or surge suppressor then disconnect them from the system unit 6 Pack the system components in the original...

Page 51: ...or See Chapter 4 Installing Options See the following quick reference chart to find information in this guide about using the workstation Quick Reference to Information About the Workstation Information Where to Find It in This Guide Installing applications provided by NEC CSD Installing Applications in Chapter 3 Basic information about the workstation Chapter 1 Setting a password Chapter 3 Playin...

Page 52: ...3 Configuring the System Configuration Tools and Utilities BIOS Setup Utility FLASH Utility Symbios Configuration Utility NEC OS Restore CD NEC Select Install CD System Board Jumper Settings ...

Page 53: ... two SCSI controllers in your system or to perform a SCSI disk format or verify disk operation on the SCSI drives The Symbios Configuration Utility is also used to configure any SCSI removable media devices installed in your system A diskette is not needed to run this utility as it may be accessed during system bootup Your system has been factory configured The BIOS Setup utility and the Symbios C...

Page 54: ... on or reboot your system To run the BIOS Setup utility perform the following procedure 1 Power on or reboot the system 2 Press F2 The BIOS Setup utility starts and the Main Menu is displayed The menu bar at the top of the Main Menu lists the selections in the following table BIOS Setup Utility Menus Menu Use Main Use this menu for basic system configuration Advanced Use this menu for setting the ...

Page 55: ...etup These keys are also listed at the bottom of the Setup menu BIOS Setup Utility Navigation Keys Key Function in Setup Menu F1 or Alt H Get Help about an item ESC Exit the current menu and return to the previous menu Left or right arrow keys Move between menus Up or down arrow keys Move cursor up and down The cursor moves only to the settings that you can change HOME or END Move cursor to top or...

Page 56: ...M SS Sets the system time System Date MM DD YYYY Sets the system date Legacy Diskette A Disabled 360KB 1 2 MB 720KB 1 44 1 25 MB 2 88 MB Selects the diskette type Legacy Diskette B Disabled 360KB 1 2 MB 720KB 1 44 1 25 MB 2 88 MB Selects the diskette type Primary IDE Master Press Enter See the table Primary IDE Master and Slave Submenu Primary IDE Slave Press Enter See the table Primary IDE Master...

Page 57: ...Enables processor cache CPU Speed Setting Processor Speed List Processor speed list is determined by the speed of the processor s installed Select speed to match speed of installed processor s Caution DO NOT select a speed above the speed of the installed processor s Language English US Francais Espanol Deutsch Italiano Selects which language BIOS displays ...

Page 58: ...rs This field is informational only for Type Auto LBA Mode Control Disabled Enabled Enabling LBA causes logical block addressing to be used in place of cylinders heads and sectors This field is informational only for Type Auto 32 Bit I O Disabled Enabled Enabling allows 32 bit IDE data transfers Transfer Mode Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4 Selects the method for moving data t...

Page 59: ...ers This field is informational only for Type Auto LBA Mode Control Disabled Enabled Enabling LBA causes logical block addressing to be used in place of cylinders heads and sectors This field is informational only for Type Auto 32 Bit I O Disabled Enabled Enabling allows 32 bit IDE data transfers Transfer Mode Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4 Selects the method for moving data ...

Page 60: ... delay before key repeat Advanced Menu Use the Advanced menu and its submenus for setting the advanced features available on your system Advanced Menu Feature Choices Description Plug and Play OS No Yes Select Yes if you are booting a Plug and Play capable operating system Select No if you want the BIOS to configure non boot devices Reset Configuration Data No Yes Select Yes if you want to clear t...

Page 61: ...e version 1 1 Large Disk Access Mode LBA CHS Select LBA for IDE drives Delay on Option ROMs Disabled Enabled Forces a short delay at the end of each Option ROM scan PCI Configuration Submenus Feature Choices Description PCI Device Embedded SCSI Devices Press Enter N A Option ROM Scan Enabled Disabled Enables option ROM scan of the selected device Enable Master Enabled Disabled Enabled selects the ...

Page 62: ...re Choices Description COM 1 Serial Port A Disabled Enabled Auto OS Controlled Auto forces BIOS to configure the port OS Controlled forces OS to configure the port Base I O Address 3F8 2F8 3E8 2E8 Selects the base I O address for COM port A Interrupt IRQ 3 IRQ 4 Selects the IRQ for COM port A COM 2 Serial Port B Disabled Enabled Auto OS Controlled Auto forces BIOS to configure the port OS Controll...

Page 63: ...78 3BC Selects the base I O address for LPT port Interrupt IRQ 5 IRQ 7 Selects the IRQ for LPT port Floppy disk controller Disabled Enabled Enables onboard diskette controller Advanced Chipset Control Feature Choices Description 640 768K Disabled Enabled If enabled ISA Master and DMA cycles are forwarded to PCI Delayed Transaction Disable Enabled Enable the delayed transaction mechanism when PIIX4...

Page 64: ...Password Press Enter When the Enter key is pressed the user is prompted for a password press ESC key to abort Once set this can be disabled by setting it to a null string or by clearing password jumper on system board refer to System Board Jumper Settings in this chapter Set Supervisor Password Press Enter When the Enter key is pressed the user is prompted for a password press ESC key to abort Onc...

Page 65: ...e the Quicklock feature Cannot be enabled unless at least one password is enabled Secure Mode Boot Disabled Enabled System will boot in secure mode The user must enter a password to unlock the system Cannot be enabled unless at least one password is enabled An Enabled setting for Password on Boot overrides the Secure Mode Boot setting Video Blanking Disabled Enabled Blank video when secure mode is...

Page 66: ...ter See the table Hard Drive Submenu Removable Devices Press Enter See the table Removable Devices Submenu Boot Device Priority Submenu Boot Priority Device Description 1 ATAPI CD ROM Drive Attempts to boot from an ATAPI CD ROM drive 2 Removable Devices Attempts to boot from a removable media device 3 Hard Drive Attempts to boot from a hard drive device IDE Hard Drive Submenu Option Description 1 ...

Page 67: ...u or menu bar to exit Exit Menu Choices Description Exit Saving Changes Exits after writing all modified Setup item values to CMOS Exit Discarding Changes Exits leaving CMOS unmodified Load Setup Defaults Loads default values for all Setup items Load Custom Defaults Loads settings from custom defaults Save Custom Defaults Saves present Setup values to custom defaults Discard Changes Reads the prev...

Page 68: ...the NEC CSD website or Bulletin Board System BBS See Chapter 6 for download information Update the BIOS from the diskettes using the instructions that come with the diskettes or from information on the BBS See Chapter 6 for information about using the website or the bulletin board Symbios Configuration Utility The Symbios Configuration Utility detects the two SCSI host adapters located on the syst...

Page 69: ... IRQ Level Current Next Boot NVRAM Found SYM53C875 F800 11 On On Yes SYM53C875 F400 10 On On Yes Change Adapter Status Press Enter twice to change adapter Next Boot Status Adapter Boot Order Press Enter to select and change boot order of each SCSI adapter Additional Adapter Configuration Not used Display Mode Verbose Press Enter to change display mode Mono Color Press Enter to change display from ...

Page 70: ... SCSI Configuration Utility Main Menu lists the two onboard SCSI adapters and shows their current settings The first adapter listed controls the operation of the SCSI hard drives in your system the second adapter listed controls any SCSI removable media devices installed in your system 1 Using the down arrow key select the adapter you want to reconfigure Press Enter 2 Select Adapter Setup and pres...

Page 71: ...iguration Utility Main Menu select the adapter that connects to the SCSI device you are reconfiguring The first adapter listed controls the operation of the hard drives the second controls SCSI removable media devices Press Enter 2 Select Device Selections and press Enter The Devices 0 to 7 screen displays see the following table 3 Select the SCSI device you are reconfiguring and press Enter For S...

Page 72: ...fy disk media select Format or Verify from the Device Setup menu SYM53C875 Adapter 1 SCSI Hard Disk Drives Description Recommended Setting or Display Only Your Configuration Device Selections Press Enter for menu Select device and press Enter Dev0 Dev1 Dev2 Dev3 Sync Rate 40 Width bits 16 Disconnect On Read Write I O timeout secs 10 Scan for device at boot time Yes Scan for SCSI LUNS Yes Queue Tag...

Page 73: ...3 Sync Rate 10 Width bits 8 Disconnect On Read Write I O timeout secs 10 Scan for device at boot time Yes Scan for SCSI LUNS No Queue Tags On NEC OS Restore CD The following procedures describe how to use the NEC OS Restore CD that ships with your system Please read the following sections in their entirety before using the NEC OS Restore CD to restore the Windows NT operating system or the factory...

Page 74: ...his CD After restoring the operating system use the NEC Select Install CD to install your applications optional drivers and online documents Note The computer also comes with the NEC Select Install CD This CD contains applications and online documents The CD also contains a full suite of optional drivers that are compatible with hardware options offered by NEC CSD See NEC Select Install CD for inf...

Page 75: ...d drivers see Custom Rebuild and Restore The operating system and factory shipped drivers are always restored regardless of which program you choose After performing an OS restore run the Selective Application Restore program to reinstall any application that came with your system See NEC Select Install CD for directions on running this program Auto Rebuild and Restore To perform an auto OS Restor...

Page 76: ... the system boots from the CD the Operating System Restore Welcome screen appears see the following figure Welcome screen 2 Click Continue to continue or Exit to exit the program A License Agreement screen appears with three options Back Reject and Accept The Back button returns you to the Welcome screen The Reject button terminates the restoration process The Accept button signals that you accept...

Page 77: ... reinstalling the operating system 4 Click Auto to do a basic operating system restore The FAT16 Partition warning screen appears indicating that the system is about to partition and format your hard drive using the FDISK program This warning screen contains three options Back Exit and Continue Click Back to return to the Partition Information screen Click Exit to terminate the restore process Cli...

Page 78: ...not come with your system follow the procedures in NEC Select Install CD Restore any application or driver that was not provided by NEC by using the vendor diskette s or CD ROM s included in its original packaging Custom Rebuild and Restore To perform a custom OS Restore with choices on repartitioning and or reformatting the hard drive boot the system from the NEC OS Restore CD When the system boo...

Page 79: ...er the system boots from the CD the Operating System Restore Welcome screen appears see the following figure Welcome screen 2 Click Continue to continue or Exit to exit the program A License Agreement screen appears with three options Back Reject and Accept The Back button returns you to the Welcome screen The Reject button terminates the restoration process The Accept button signals that you acce...

Page 80: ...rating system 4 Click Custom on the Restore Mode screen if you wish to customize the OS restore After you click Custom the integrity of your system s existing FAT table is verified If the existing partition table is not functional the system automatically follows the Auto restore scheme described in the previous section 5 If you want to partition and reformat the hard drive go to step 7 Otherwise ...

Page 81: ...p to step 8 7 To partition the hard drive click Continue on the Partitioning the Hard Drive screen The FAT16 Partition warning appears indicating that the system is about to partition and format your hard drive using the FDISK program This warning screen contains three options Back Exit and Continue Click Back to return to the Partition Information screen Click Exit to terminate the restore proces...

Page 82: ...by using the vendor diskette s or CD ROM s included in its original packaging NEC Select Install CD The following procedures describe how to use the NEC Select Install CD that ships with your system Please read the following sections in their entirety before using the NEC Select Install CD to install or restore any software on your system Introducing Select Install Options Your system comes with a...

Page 83: ...lications and Online Documents Driver setup exe programs Each driver that is delivered on the NEC Select Install CD comes with its own setup exe program Use these programs to install drivers See Installing Drivers Installing Applications and Online Documents Use the Selective Application Restore program to install selected applications from the CD after rebuilding your hard drive or at any time to...

Page 84: ... field type Q setup exe where Q represents the letter assigned to the CD ROM drive Click OK The NEC Selective Restore window appears NEC Selective Restore window 4 Double click one or more of the entries in the list of applications and online documents A checkmark should appear to the left of each entry that is double clicked To deselect an entry double click it again so that the checkmark disappe...

Page 85: ...e reinstalled after the Selective restore process completes Using the Selective Restore Program on a Remote CD If the computer is connected to a network and set up to access a shared CD ROM drive a System Administrator can install the applications from the NEC Select Install CD in the remote CD ROM drive 1 Insert the NEC Select Install CD into the shared CD ROM drive 2 Do a map connection to the s...

Page 86: ... Client desktop double click Network Neighborhood 4 Double click Entire Network 5 Click the name of the computer with the shared CD ROM drive Double click the name of the shared CD ROM drive 6 To install the any of the applications or online documents that NEC CSD provided with the system double click the setup exe program The NEC Selective Restore window appears NEC Selective Restore window ...

Page 87: ...fully This completes the Selective Application Restore procedure After the Selective Application Restore process completes you can reinstall any personal applications These applications are not on the NEC Select Install CD and must be reinstalled after the Selective restore process completes Installing Drivers Your system comes with an NEC Select Install CD The CD contains the device drivers that ...

Page 88: ...is not currently installed on the system Doing so can damage the operating system 1 Install the device that will require the new driver before installing the driver 2 With the operating system running insert the NEC Select Install CD into the CD ROM drive 3 Access the subdirectory that corresponds to the driver you wish to install 4 Double click the setup exe icon corresponding to the driver you w...

Page 89: ...iver before installing the driver 2 Insert the NEC Select Install CD into the shared CD ROM drive 3 Do a map connection to the shared CD ROM drive From the system with the shared CD ROM drive double click My Computer and right click on the CD ROM drive For example right click on Q if the shared CD ROM drive is designated as drive Q In the popup menu right click on Sharing The Properties screen app...

Page 90: ...essfully System Board Jumper Settings System board jumpers enable you to configure your system for particular system requirements including BMC Forced Update Mode Chassis Intrusion Detection FRB Timer Enable Boot Block Write Protect Recovery Boot Password Clear and CMOS Clear The following figure shows locations of system board jumpers The table System Board Jumper Summary lists the system board j...

Page 91: ...ring the System Locating system board jumpers A BMC Forced Update Mode B Chassis Intrusion Detection C FRB Timer Enable D Boot Block Write Protect E Recovery Boot F Password Clear G CMOS Clear H Reserved I Reserved ...

Page 92: ...ble FRB operation is enabled system boots from processor 1 if processor 0 fails 2 3 Disable FRB is disabled D Boot Block Write Protect 13 14 Protect BIOS boot block is write protected 14 15 Erase Program BIOS boot block is erasable and programmable E Recovery Boot 9 10 Normal System attempts to boot using the BIOS stored in flash memory 10 11 Recovery BIOS attempts a recovery boot loading BIOS cod...

Page 93: ...ystem Board Jumpers WARNING Before doing the procedures in this section make sure that your system is powered off and the AC power cord is unplugged from the back of the chassis Failure to disconnect power before moving the jumpers can result in personal injury and equipment damage Observe static precautions Use an antistatic wrist strap To configure the system board options 1 Power off the system...

Page 94: ...em Resetting the CMOS NVRAM To reset the CMOS NVRAM 1 Power off your system Remove the left side panel as described in Chapter 4 of this guide 2 Move the CMOS Clear jumper from pins 1 2 to pins 2 3 See the figure Locating system board jumpers to locate this jumper 3 Power on the system Wait for POST to complete and for the messages Invalid NVRAM setting by and Press F2 to enter Setup to appear Thi...

Page 95: ...d wait for POST to complete This automatically clears the old password 4 Power off the system 5 Move the Password Clear jumper back to pins 5 6 6 Replace the panel and power on the system 7 To specify a new password run the BIOS Setup utility as described earlier in this chapter Recovering the BIOS This procedure should only be performed under the guidance of qualified technical personnel CAUTION ...

Page 96: ... the boot block incorrectly prevents the system from booting Programming should only be done by a technically qualified person The procedure requires a special Boot Block Update utility Contact your dealer or sales representative for more information Fault Resilient Booting Timer Enable Jumper Fault resilient booting FRB prevents the system from stopping due to a boot problem Two sets of timers ar...

Page 97: ...ures are logged to the system event log The system remembers all FRB errors and displays them at the end of POST until you select the Processor Retest option from the BIOS Setup utility CAUTION For normal operation leave the FRB Timer Enable jumper at the factory default setting To disable the FRB Timer Enable 1 Power off the system and remove the left panel as described in Chapter 4 of this guide...

Page 98: ...ve the BMC Forced Update Mode jumper at the factory default setting Setting this jumper incorrectly prevents the system from booting Programming should only be done by a technically qualified person Contact your dealer or sales representative for more information ...

Page 99: ...4 Installing Options General Rules Safety Precautions System Unit Covers System Board Options Expansion Boards Data Storage Devices ...

Page 100: ...be removed Procedures for removing the covers are included in this chapter General Rules Follow these general rules when you install the system options To prevent tipping always turn the system unit feet out perpendicular to the system unit after completing a system upgrade Turn off system power and unplug the power cable Turn off and disconnect all peripherals When handling boards or chips touch ...

Page 101: ...can damage computer components Protect computer components by following these safety instructions CAUTION Electrostatic discharge can damage computer components Discharge static electricity by touching a metal object before removing the system unit cover Avoid carpets in cool dry areas Leave boards and chips in their anti static packaging until they re ready to be installed Dissipate static electr...

Page 102: ...isaligned connector pins can cause damage to system components at power on When disconnecting a cable always pull on the cable connector or strain relief loop not on the cable itself System Unit Covers The following sections describe how to remove and replace the system unit side covers and top cover Removing the Side Covers Before installing optional hardware inside your computer you must first r...

Page 103: ...use monitor and any other attached device such as speakers or a printer from the rear of the system unit CAUTION Electrostatic discharge can damage computer components Discharge static electricity by touching a metal object before removing the system unit cover 1 If you have a chassis lock that connects to the Kensington Security Standard connector remove it 2 If you have a padlock in the locking ...

Page 104: ...crews 4 Slide the side cover back about one half inch if necessary anchor one hand on the rear of the system unit as you slide the cover Note The cover fits tightly You might need to anchor one hand on the rear of the system unit as you slide the cover 5 Pull the top edge of the side cover out about one half inch from the top of the chassis see arrow 1 in the following figure ...

Page 105: ... Lift the cover up and away from the system unit see arrow 2 in the following figure Removing the side cover Repeat this procedure if the other side cover must also be removed To replace the cover see Replacing the Side Covers ...

Page 106: ...h of the cover 1 Position the cover against the chassis with its front edge about one half inch behind the front of the chassis 2 Fit the cover into the chassis Make sure that the tabs along the top back and bottom edges of the cover are aligned with the notches and rails in the chassis Aligning a cover A Metal Tabs B Slots C Tabs D Securing Rail E Securing Rail ...

Page 107: ...ndard connector reconnect it to the chassis 6 If you have a padlock for the locking tab on the rear edge of the chassis replace it 7 Reconnect all external peripherals 8 Plug in the system power cables Repeat this procedure if the other cover must be replaced Removing the Top Cover Before the accessible device cage can be removed from your workstation you must remove the top cover on the system un...

Page 108: ...e system unit as you slide the cover Note The top cover fits tightly You might need to anchor one hand on the rear of the system unit as you slide the cover 4 Lift the back edge of the cover up about one inch to free the tabs underneath Then lift the cover off the system unit To replace the cover see Replacing the Top Cover Replacing the Top Cover Replace the top cover as follows Note Replace both...

Page 109: ...be held higher than the front edge See the following figure Aligning the top cover A Chassis Cutaway B Top Cover Tabs on underside of cover C Top Cover Note Although the figure shows the system without a side cover both side covers must be replaced before the top cover can be replaced 3 Slide the cover forward to meet the front panel as you lower the rear edge The top cover should slide over the t...

Page 110: ...ith the two screws see the figure Locating cover screws in Removing the Side Covers 5 Replace the side covers see Replacing the Side Covers System Board Options This section describes how to change options on the system board Procedures described in this chapter include adding memory modules upgrading the processor The following figure shows the locations of the sockets and connectors on the syste...

Page 111: ...tsink Fan Connector D Primary Heatsink Fan Connector E DIMM Sockets DIMM Upgrade The system board contains four DIMM sockets labeled 1 through 4 Each socket can hold a single 72 bit DIMM module with 64 MB 128 MB or 256 MB of memory When all four sockets are populated the system board supports a maximum of 1 GB of memory with 256 MB DIMMs ...

Page 112: ...d The size of the DIMMs can vary between sockets The speed of the DIMMs should be 100 MHz Single and double sided DIMMs are supported NEC CSD supports ECC DIMMs only To determine what configuration of DIMMs to use see the table Supported DIMMs For sample memory configurations see the table Sample DIMM Upgrade Paths To locate memory module sockets on the system board see the following figure To det...

Page 113: ...ptions 4 15 DIMM sockets on the system board A DIMM Socket 4 B DIMM Socket 3 C DIMM Socket 2 D DIMM Socket 1 Supported DIMMs DIMM Size ECC Configuration 64 MB 8 MByte x 72 128 MB 16 MByte x 72 256 MB 32 MByte x 72 ...

Page 114: ... MB 64 MB empty 640 MB 256 MB 256 MB 128 MB empty 704 MB 256 MB 256 MB 128 MB 64 MB 768 MB 256 MB 256 MB 256 MB empty 832 MB 256 MB 256 MB 256 MB 64 MB 896 MB 256 MB 256 MB 256 MB 128 MB 1024 MB 256 MB 256 MB 256 MB 256 MB Checking System Memory If you do not know how much memory is installed in your system check the amount by using the following procedure 1 On the Windows NT 4 0 desktop point to ...

Page 115: ...charge by touching the system s metal chassis 1 Remove the system unit cover see Removing the Side Covers 2 Locate the system memory upgrade sockets on the system board see System Board Options Any socket or all can contain a DIMM memory module 3 Label and disconnect any cables that block the DIMM sockets 4 Press the plastic clips at the outer edges of the socket away from the memory module This e...

Page 116: ...e Side Covers 2 If you need to remove a currently installed memory module see Removing a DIMM CAUTION Before you install a module reduce static discharge by touching the system s metal chassis 3 Align the new module with an empty memory socket See the installation guidelines at the beginning of DIMM Upgrade Make sure the notches on the module align with the keys in the socket ...

Page 117: ...Plastic Clip 6 Reconnect any of the cables that were disconnected to access the DIMM sockets 7 Replace the system unit cover see Replacing the Side Covers Note If you find a discrepancy in the amount of memory displayed at the Power On Self Test or in Windows with the amount of memory that you installed check that you installed the memory modules correctly ...

Page 118: ...en the processor is inserted the VID pins program the voltage regulator on the system board to the required voltage for the processor The processor is secured to the connector in a retention mechanism CAUTION Incorrect installation of the processor can damage the processor system board or both Follow the installation instructions carefully The system requires a heatsink on the processor Verify tha...

Page 119: ... described here 1 Let the components within the system cool for about 10 minutes before removing a processor 2 Remove the left cover of the system unit see Removing the Side Covers 3 Remove the drive cage see Removing the Drive Cage 4 Locate the processor socket see System Board Sockets and Connectors Label and disconnect any cables that block the processor 5 Release the locking tabs holding the p...

Page 120: ...stalling Options Releasing the processor locking tabs A Locking Tab B CPU Heatsink C System Board CAUTION Before picking up the processor reduce static discharge by touching the metal frame of the system unit ...

Page 121: ...nate the processor socket if it is to remain empty see Installing a Termination Board Otherwise install the upgrade processor see Installing an Upgrade Processor Removing a Termination Board If your system has one processor and you are adding a second processor then you must remove the termination board in the empty Slot 1 secondary connector ...

Page 122: ...top of the termination board bracket toward each other to release them from the retention mechanism 2 While still holding the tabs pull the termination board bracket out of the retention mechanism Removing the termination board bracket A Termination Board Bracket B Termination Board C Retention Mechanism ...

Page 123: ...ermination Board If you remove a second processor from your system you must install a termination board in the empty secondary Slot 1 connector Install a termination board by following these steps 1 Remove the processor from the secondary Slot 1 connector see Removing a Processor 2 Line up the termination board with the retention mechanism The notch on the board should line up with the key in the ...

Page 124: ... the termination board is being inserted 3 Slide the board into the connector Push firmly with even pressure on both sides until the board is seated If necessary place one hand on the outside of the right cover to anchor the system as the board is inserted Inserting a termination board A Termination Board B Retention Mechanism ...

Page 125: ...ination board bracket together and slide the bracket into the retention mechanism The tabs should click into place when the bracket is seated correctly Inserting the termination board bracket A Termination Board Bracket B Termination Board C Retention Mechanism ...

Page 126: ...on Board If you are replacing the processor currently in your system remove the processor see Removing the Processor CAUTION Before picking up the processor reduce static discharge by touching the metal chassis of the system unit 2 Remove the new processor from its antistatic package and place it on a grounded static free surface or conductive foam pad 3 Place the thermal pad on top of the process...

Page 127: ...essor A Clips B Heatsink C Thermal Pad D Processor 4 Position the heat sink on top of the processor 5 Install the two clips that secure the heat sink to the processor 6 Position the processor so that the heat sink faces the center of the system board ...

Page 128: ...g figure Locating retention mechanism guides A Guides B Captive Nut Fasteners 8 Slide the processor into the retention mechanism Ensure that the alignment notch in the S E C cartridge fits over the plug in Slot 1 Push down firmly with even pressure on both sides of the top until the S E C cartridge is seated ...

Page 129: ... the retention mechanism A CPU Heatsink B Retention Mechanism 9 To lock in the processor push the locking tabs outward until they click into place in the retention mechanism The latches must be secured for proper electrical connection of the processor ...

Page 130: ... access the processor socket 11 Replace the drive cage see Replacing the Drive Cage 12 Replace the left cover of the system unit see Replacing the Side Covers 13 If you have installed a processor with a higher speed change the speed from the Main menu of the BIOS Setup utility See Using the BIOS Setup Utility and BIOS Setup Configuration Settings for more information ...

Page 131: ...e Plug and Play automatically configures the board for the system Locating Expansion Slots The system has five expansion slots see the following figures one ISA slot three PCI slots one shared PCI ISA slot ISA expansion slots support industry standard 8 bit or 16 bit expansion boards The PCI ISA slot also supports PCI expansion boards The three PCI slots support bus mastering and accept PCI expans...

Page 132: ...4 Installing Options Locating expansion board slots on the chassis A PCI Slots B PCI ISA Slot C ISA Slot Expansion board connectors on the system board A PCI Connectors B PCI ISA Connector C ISA Connector ...

Page 133: ...es or jumpers on the board 3 Remove the screw securing an expansion slot cover Set the screw aside use it to secure the expansion board 4 Remove the slot cover Save it to use over the slot in case the expansion board is removed CAUTION A slot cover can damage the system board or any option board if it falls into the system Take care to keep the slot cover from falling when removing the screw If th...

Page 134: ... B Slot Cover 5 Holding the board by its edges or its bracket insert the board into the expansion slot 6 Press the board firmly into the expansion slot connector on the system board 7 Use the slot cover screw removed earlier to secure the expansion board ...

Page 135: ...bling Wake On LAN To connect a PC card adapter see Cabling a PC Card Adapter 9 Replace the system unit cover see Replacing the Side Covers Cabling Wake On LAN Your system can be configured for Wake On LAN if you have a 3COM 3C905 TX LAN board Your system can be readied for Wake On LAN by connecting the Wake On LAN cable Wake On LAN allows your system to be powered up remotely by the server compute...

Page 136: ...e On LAN See your system administrator if you have questions about your network configuration Removing an Expansion Board To remove an expansion board perform the following steps 1 Remove the left cover of the system unit see Removing the Side Covers 2 Label and remove any cables connected to the expansion board 3 Remove the screw that secures the board to the support bracket Set the screw aside u...

Page 137: ...e system unit see Replacing the Side Covers Data Storage Devices The system board in the computer supports the following storage devices two diskette drives up to four IDE drives such as IDE hard drives an IDE CD ROM drive or an IDE Zip drive depending on available slots up to seven SCSI devices such as a SCSI hard drive or a SCSI Jaz drive depending on available slots ...

Page 138: ...r 1 inch high thin height or three 1 6 inch high 3 1 2 inch internal hard drive bays three 5 1 4 inch accessible device bays One accessible device bay contains a CD ROM drive One or more of the following devices might be installed in the other 5 1 4 inch bays tape drive PC card host Jaz drive Zip drive The accessible bays are not limited to devices with removable media For example you can install ...

Page 139: ...e Device Before installing a storage device in the system follow any preinstallation instructions that come with the device For example check the following information Diskette drive remove any termination on the diskette drive See the documentation that comes with the drive IDE drive check the jumper settings on the device before installing it See the documentation that comes with the device for ...

Page 140: ...IDE cable In general set a third or fourth IDE device as the slave device on the primary cable and secondary cable respectively In systems with an SCSI hard drive the CD ROM drive is set as the master device on the primary IDE cable In general set a second third or fourth IDE device as the master device on the secondary cable the slave device on the primary cable and slave device on the secondary ...

Page 141: ...r CD ROM Slave tape backup 3 devices hard drive hard drive CD ROM Master hard drive Slave hard drive Master CD ROM Slave none 3 devices hard drive hard drive tape backup Master hard drive Slave hard drive Master tape backup Slave none 3 devices hard drive hard drive Zip drive Master hard drive Slave hard drive Master Zip drive Slave none 4 devices hard drive CD ROM Zip drive tape backup Master har...

Page 142: ...e signal cable IDE signal cables internal SCSI device cables PC adapter card cables system power cables System board drive cable connectors are shown in the following figures System board cable connectors A Diskette Drive Connector B Primary IDE Connector C Secondary IDE Connector D Narrow SCSI Connector E Wide SCSI Connector ...

Page 143: ...tte Drive Signal Cable A three connector diskette drive signal cable comes attached to the system board and to the standard 1 44 MB diskette drive A second diskette drive can be connected to the middle connector on the diskette drive cable The colored edge of the cable goes to pin 1 on the cable connector Align the red edge of the cable with pin 1 the notched end on the drive connector ...

Page 144: ...4 46 Installing Options The following figure shows the three connector diskette drive signal cable Diskette drive signal cable A Connects to 1 44 MB Diskette Drive B Connects to System Board ...

Page 145: ... not used it is provided with the system but not connected The following figure shows a typical three connector IDE cable If the IDE cable is not keyed with a connector tab align the colored edge of the cable with the pin 1 side of the drive connector IDE cable A Connects to System Board IDE Port B Connects to IDE Device ...

Page 146: ...ix connector 68 pin SCSI device cable or a four connector 50 pin SCSI device cable The cables can connect internal SCSI devices to the 68 pin and or the 50 pin internal connectors on the system board The unused connectors on the cable are terminated SCSI device cable A Connects to System Board B Connect to SCSI Devices ...

Page 147: ...he PC card adapter System Power Cables Power cables come from the power supply and are attached to the standard storage devices System power cables vary in length and provide connector sizes to accommodate a variety of supported storage configurations Power cable connectors are keyed to fit only in the correct position The following figure shows the power cable connectors Power cable connectors A ...

Page 148: ... or CD ROM drive diskette drive 1 44 MB drive PC card adapter with a PC adapter card SCSI devices IDE Drive Cabling The following procedure describes how to cable an IDE drive Note The appearance of your device may vary from the one shown 1 Connect the signal cable connector to the connector on the IDE drive Take care to prevent bending drive connector pins Align the cable connector as shown in th...

Page 149: ...e power connector on the IDE drive Connecting IDE drive cables A IDE Cable B Power Cable 4 If you are installing a CD ROM drive and your system has speakers connect the audio cable to the CD In connector on the sound board see the instructions that come with the drive ...

Page 150: ...ble to the power connector on the device PC Card Adapter Cabling The following procedure describes how to cable a PC card adapter 1 Connect the connectors at one end of the cable set to the PC adapter board The PC adapter board is installed in one of the expansion slots See Installing an Expansion Board if the board must be installed first The connectors are keyed to fit only one way 2 Connect the...

Page 151: ... B Power Cable 2 Locate an available power connector coming from the power supply 3 Connect the power cable to the power connector on the SCSI device see System Power Cables 4 Configure the device according to the Symbios Configuration utility For information on using this utility see Symbios Configuration Utility in Chapter 3 See the documentation that comes with the device for information on ter...

Page 152: ...Connect the other end of the cable to the remote wakeup connector on the 3Com 3C509B network board See Boot Menu in Chapter 3 for information on enabling Wake On LAN through the BIOS Setup utility See your system administrator if you have questions about your network configuration Installing Storage Devices The following subsections describe how to install 3 1 2 inch and 5 1 4 inch drives in the s...

Page 153: ... a 5 1 4 inch device you also need to remove the blank panel that covers the bay on the front panel and the metal bay cover that covers the accessible device bay Remove the front panel as follows 1 Six metal tabs hold the front panel to the front of the system unit Remove the front panel by evenly pulling it away from the system unit to release the tabs Removing the front panel A Front Panel 2 Ide...

Page 154: ...nel together slightly and pull the panel free from the metal bay cover Set the panel aside Locating blank panel tabs A Blank Panel Tab Slots B Blank Panel Tabs C Bay Covers D Blank Panel 4 Remove the screws securing the bay cover to the chassis Set the screws and the bay cover aside ...

Page 155: ... 4 inch device from your system you need to cover the accessible device bay with a metal bay cover and fit a blank plastic panel over the metal bay cover Do this before replacing the front panel Replace the front panel by performing the following steps 1 Place a metal bay cover over the accessible device bay if necessary see the figure Locating metal bay covers in the previous section Secure the b...

Page 156: ...ver over the accessible device bay see the figure Locating blank panel tabs in the previous section 3 Align the six tabs on the front panel with the holes in the front of the system unit 4 Evenly press the front panel into position until the tabs lock the panel in place Aligning the front panel A Locking Tabs B Front Panel 5 Replace the system unit cover see Replacing the Side Covers ...

Page 157: ... 5 1 4 inch frame adapter frame first 1 Follow the preinstallation instructions that come with your device such as setting jumpers and switches See Preparing the Device for device preparation information 2 Remove both side covers of the system unit see Removing the Side Covers 3 Remove the front panel see Removing the Front Panel 4 From the front of the system insert the device connector end first...

Page 158: ...f the device to the chassis with screws Securing a 5 1 4 inch device in an upper bay 7 Replace the front panel see Replacing the Front Panel 8 Replace both side covers on the system unit see Replacing the Side Covers 9 Run the Setup program to set the new configuration see BIOS Setup Utility in Chapter 3 ...

Page 159: ... 1 4 inch device bay if the device is fitted into a 5 1 4 inch frame adapter frame first 1 Follow the preinstallation instructions that come with your device such as setting jumpers and switches See Preparing the Device for device preparation information 2 Remove both side covers and the top cover of the system unit see Removing the Side Covers and Removing the Top Cover 3 Remove the front panel s...

Page 160: ...ice cage screws 6 Slide the 5 1 4 inch accessible device cage out of the chassis 7 Insert the new device in the lowest 5 1 4 inch bay Secure the device to the cage using two screws on either side of the cage 8 Insert the cage back into the chassis Note To easily access device connectors for cabling do not insert the cage all the way into the bay ...

Page 161: ...Utility in Chapter 3 Replacing the 3 1 2 Inch Internal Hard Drive Your system supports two internal hard drives in the drive cage within the chassis You can upgrade the system by replacing an existing hard drive or by adding an additional hard drive If the system has one hard drive it should be located in the top bay in the drive cage If you are adding an additional hard drive install it in one of...

Page 162: ...ve the left cover of the system unit see Removing the Side Covers 3 If you are replacing a currently installed hard drive label the IDE device signal and power cables connected to the drive and then disconnect them 4 Remove the drive cage from the chassis see Removing the Drive Cage 5 If you are replacing a currently installed hard drive remove the four screws securing the drive to the drive cage ...

Page 163: ...he drive cage in the chassis see Replacing the Drive Cage 9 Connect the device cables see IDE Device Cabling or Internal SCSI Device Cabling 10 Replace the left cover of the system unit see Replacing the Side Covers 11 Run the Setup program to set your new configuration see BIOS Setup Utility in Chapter 3 Removing the Drive Cage Remove the drive cage by following these steps 1 Label and disconnect...

Page 164: ...Locating drive cage screws A Drive Cage Screws B Drive Cage 3 Large hooked tabs hold the left rear edge of the drive cage to the left rear edge of the chassis Swing the drive cage out of the chassis using the tabs like a hinge ...

Page 165: ...ll the drive cage away from the chassis Replacing the Drive Cage Replace the drive cage in the chassis by following these steps 1 Hook the large tabs on the left rear edge of the drive cage into the slots on the left rear edge of the chassis 2 Swing the drive cage into the chassis 3 Line up the holes on the rear of the drive cage with the holes in the chassis ...

Page 166: ...Installing Options 4 Secure the drive cage with the drive cage screws see the figure Locating drive cage screws in the previous section 5 Reconnect any cables that were disconnected to remove the drive cage ...

Page 167: ...ions Troubleshooting Checklists Additional Troubleshooting Procedures Specific Problems and Corrective Actions Problems with the Network PCI Installation Tips BIOS User s Information How to Clean the Mouse Battery Replacement How to Get Help ...

Page 168: ...d WARNING The DC push button on off switch on the front panel does not turn off the system AC power Also 5vdc is present on the system board whenever the AC power cord is connected between the system and an AC outlet Before doing the procedures in this guide make sure that your system is powered off and the AC power cord is unplugged from the back of the chassis Failure to disconnect power before ...

Page 169: ...ial system startup when you run new application software and after the system hardware and software have been running correctly Initial System Startup Incorrect installation or configuration usually causes problems that occur at initial system startup Hardware failure is a less frequent cause If you have problems during initial system startup use the following list to isolate a possible cause for ...

Page 170: ... Chapter 4 Installing Options for installation instructions Are all DIMMs fully seated and installed correctly Refer to Chapter 4 Installing Options chapter for installation instructions Are all option boards and drives installed correctly Refer to Chapter 4 Installing Options chapter for installation instructions Is the system hard drive properly formatted or defined Is the operating system prope...

Page 171: ...opy Unauthorized copies often do not work Obtain an authorized copy of the software If you are running the software from a diskette is it a good copy If you are running the software from a hard drive is the software correctly installed Were all necessary procedures followed and files installed If you are running the software from a CD is the disk scratched or dirty Are the correct device drivers i...

Page 172: ...ware on the hard drive and try running it again Make sure all the necessary files are installed If the problem recurs you may need to reformat the hard drive The drive the drive controller or the system board may be defective If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If ...

Page 173: ...the system for diagnostic testing Monitoring POST while it is running Verifying proper operation of key system LEDs Confirming loading of the operating system Preparing the System for Diagnostic Testing To prepare the system for diagnostic testing perform the following procedures Note Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices...

Page 174: ...oes not light refer to Power Light Does Not Light found later in this chapter Monitoring POST Each time you turn on the system the Power On Self Test POST runs automatically and checks the system board processor board memory keyboard and most installed peripheral devices During the memory test POST displays the amount of memory that it is able to access and test Depending on the amount of memory i...

Page 175: ...e error code is logged to the Event Logging area Report any error code to your service representative POST Keys and Errors Action Message Description If POST Beeps Before Video Appears Initialization failed before video initialized Most beep code errors are fatal initialization cannot continue Refer to the section BIOS User s Information in this chapter If Monitor Displays Error Note error press F...

Page 176: ... chapter If a second diskette drive is installed does its activity indicator turn on briefly If not refer to Diskette Drive Activity Indicator Does Not Light in this chapter If there is a hard drive or SCSI devices installed in the system does the hard drive activity indicator turn on briefly If not refer to Hard Drive Activity Indicator Does Not Light in this chapter Confirming Loading of the Ope...

Page 177: ...appear on screen characters on the screen appear distorted or incorrect system cooling fan does not rotate diskette drive activity LED does not light hard drive activity LED does not light CD ROM drive activity LED does not light problems with application software the bootable CD ROM is not detected Try the solutions in the order given If you cannot correct the problem contact your service represe...

Page 178: ...e speaker enabled Is the speaker cable connected to the system board If the system operates normally but there was no beep the speaker may be defective contact your service representative for assistance Record the beep code emitted by POST and see the Messages and Beep Codes section found later in this chapter No Characters Appear on Screen Use the following list to isolate a possible cause Is the...

Page 179: ...nce POST emits one long beep and two short beeps pattern to indicate a possible problem with the video display controller If you do not receive a beep pattern and characters do not display the video display or video controller may have failed Contact your service representative or authorized dealer for assistance Characters Are Distorted or Incorrect Use the following list to isolate a possible ca...

Page 180: ...stem and the AC wall outlet Is the power connector for the cooling fan connected to the system board Is the front panel power on indicator lit Is the cable from the front panel board connected to the system board If the switches and connections are correct and the power outlet is functioning the power supply has probably failed Contact your service representative for assistance Diskette Drive Acti...

Page 181: ... in your system use the following list to isolate a possible cause Are the power and signal cables to the drive properly installed Are all relevant switches and jumpers on the hard drive and adapter board set correctly Run the BIOS Setup utility to make sure that the hard drive is configured with the correct parameters For information about running BIOS Setup refer to Chapter 3 Configuring the Sys...

Page 182: ...device controlled by the onboard SCSI host controller is in use This LED does not display CD ROM activity Problems with Application Software If you have problems with application software use the following list to isolate a possible cause Verify that the software is properly configured for the system Refer to the software installation and operation documentation for instructions on setting up and ...

Page 183: ...rs are loaded Change the PCI BIOS interrupt settings Try the PCI Installation Tips in the following section Diagnostics pass but the connection fails Make sure the network cable is securely attached Make sure you specify the correct frame type in your NET CFG file The Link LED doesn t light Make sure you have loaded the network drivers Check all cable connections Try another port on the hub Make s...

Page 184: ...ontroller Make sure your PCI BIOS is current Try the PCI Installation Tips in the following section Make sure the other adapter supports shared interrupts Also make sure your operating system supports shared interrupts OS 2 does not Try reseating the add in adapter The add in adapter stopped working without apparent cause Try reseating the adapter first then try a different slot if necessary The n...

Page 185: ...ction describes the various screen messages and beep codes of the system BIOS The BIOS indicates errors by writing an error code to the PS 2 standard logging area in the Extended BIOS Data Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code will also be logged to the Event Logging area Error and Status Messages The BIOS Messages table on...

Page 186: ... the bits at the RAM address in System Extended or Shadow memory which failed the memory test Each 1 one in the map indicates a failed bit Fixed Disk 0 Failure or Fixed Disk 1 Failure or Fixed Disk Controller Failure Fixed disk is not working or not properly configured Check to see if the fixed disk is attached properly Run Setup to be sure the fixed disk type is correctly identified Incorrect Dri...

Page 187: ...n Setup If the failure was caused by incorrect values and they are not corrected the next boot will likely fail On systems with control of wait states improper Setup settings can also terminate POST and cause this error on the next boot Run Setup and verify that the wait state configuration is correct This error is cleared the next time the system is booted Real time clock error Real time clock fa...

Page 188: ...gment address nnnn Displays the address nnnn of the upper limit of the Upper Memory Blocks indicating released segments of the BIOS that may be reclaimed by a virtual memory manager Video BIOS shadowed The video BIOS is successfully copied to shadow RAM If your system displays this message write down the message and notify your customer representative If your system fails after you made changes in...

Page 189: ...ed Unlock key switch 0220 Monitor type does not match CMOS Run SETUP 0230 System RAM Failed at offset 0231 Shadow RAM Failed at offset 0232 Extended RAM Failed at offset 0250 System battery is dead Replace and run SETUP 0251 System CMOS checksum bad Default configuration used 0260 System timer error 0270 Real time clock error 0297 ECC Memory error in base extended memory test in Bank xx 02B2 Incor...

Page 190: ...ocessor 1 failed BIST 8101 Processor 2 failed BIST 8104 Processor 1 Internal Error IERR failure 8105 Processor 2 Internal Error IERR failure 8106 Processor 1 Thermal Trip failure 8107 Processor 2 Thermal Trip failure 8108 Watchdog Timer failed on last boot 810A Processor 2 failed initialization on last boot 810B Processor 1 failed initialization on last boot 810C Processor 1 disabled system in Uni...

Page 191: ...all and tracking mechanism Periodically however you might need to clean the mouse ball Use this procedure to clean your mouse 1 Power off your computer and any peripherals attached to it 2 Invert the mouse Locate the mouse ball cover 3 Rotate the ball cover counterclockwise and remove the cover 4 Turn the mouse over so that the cover and ball fall into your palm 5 Clean the mouse as follows Use ta...

Page 192: ...anufacturer WARNING The battery can explode if it is incorrectly replaced or improperly discarded Use only the same battery or an equivalent type recommended by the manufacturer when replacing the battery Lithium acts as a catalyst when exposed to water and causes spontaneous combustion on contact Discard used batteries according to the manufacturer s instructions CAUTION Removing the battery from...

Page 193: ...ove the system unit cover see Removing the Side Covers in Chapter 4 Observe all safety precautions when removing the cover 3 Locate the battery socket on the system board see the following figure Note This procedure is for system boards using the 3 volt lithium battery shown in the following figure Locating the battery socket on the system board A Battery ...

Page 194: ... and discard in accordance with the manufacturer s instructions Removing the battery A Battery B Socket 6 Carefully lift the clip on the battery socket 7 With the positive side facing up slide the new battery into the socket 8 Replace the system unit cover see Replacing the Side Covers in Chapter 4 9 Connect external peripherals and power cables 10 Run the Setup Utility to reconfigure your system ...

Page 195: ...D Technical Support Services NEC CSD Bulletin Board System NEC CSD Technical Support Services See Chapter 6 for more information about the services listed above If you still need help continue with the suggestions that follow Help From Your Company If you are in a company the best source of help may be internal Your company may have designated central support personnel to whom you can go when you ...

Page 196: ...re toll free phone support is limited to the length of the standard warranty For hardware support after the standard warranty get system hardware support for a fee Preinstalled software toll free phone support for 90 days from the time of your first call to the NEC CSD Technical Support Center After the initial 90 days get preinstalled software support for a fee Please have available your system s...

Page 197: ...ice see the previous sections in this chapter to determine if you can solve the problem yourself within your company through your dealer or with the help of a technician from the NEC CSD Technical Support Center If your system requires repair service from NEC CSD call 1 800 632 4525 United States and Canada only If you are outside the U S and Canada please contact your local NEC CSD sales provider...

Page 198: ...6 Getting Services and Support NEC CSD Website NEC CSD FTP Site NEC CSD FaxFlash Service Email Fax Technical Support Service NEC CSD Bulletin Board System NEC CSD Technical Support Services ...

Page 199: ...o access them NEC CSD Website If you have a modem or a network board and Internet access you can access the NEC CSD website You can do this through a commercial online service or through your Internet account The NEC CSD website contains general information about NEC CSD and its products an online store press releases reviews and service and support information Look in the Service and Support area...

Page 200: ...isk files The files are essentially the same files as on the NEC CSD website and the NEC CSD Bulletin Board System To access the NEC CSD FTP site enter the following Internet ftp address through your service ftp neccsdeast com Once in the file menu follow the prompts to choose and download the file s you want NEC CSD FaxFlash Service The NEC CSD FaxFlash service is a self help automated electronic...

Page 201: ...uct Specifications Warranty Policy UltraCare Guidelines and Sales Information Catalog 5 NEC ProServa and Express Serva Product Information Catalog 6 NEC Ready Consumer Desktop Systems Catalog 7 NEC PowerMate Commercial Desktop Systems Catalog 8 NEC Portable Systems including Versa Notebook and MobilePro Handheld computers Catalogs 5 6 7 and 8 contain technical support information including Technic...

Page 202: ...11 your country code your area code or city code then your fax number The information you request will be automatically sent to your fax machine Please wait for the ordered document to arrive at your fax machine before calling to order more documents If FaxFlash attempts to send the second order before the first order is completed the order may be canceled After three tries FaxFlash assumes that y...

Page 203: ...ion about your questions as possible Also if you are sending a fax please include your voice telephone number and your fax number with the question You will receive a response to your questions within one business day NEC CSD Bulletin Board System If you have access to a modem you can use the NEC CSD Bulletin Board System BBS to get the latest information on hardware and software The BBS allows yo...

Page 204: ...ialing the phone number If you need to check communications settings check that the settings match the following BBS parameters Baud rate select any baud rate that matches your modem Parity none Data bits 8 Stop bits 1 Flow control Xon Xoff select Hardware if using 14 4 Kbps or higher 5 Following the HyperTerminal instructions enter the BBS phone number 978 635 4706 Your business phone system and ...

Page 205: ... menu 11 At the File menu select F for a list of downloadable files Follow the prompts to select a file for downloading CAUTION Executable files automatically format your diskette when you download files from the BBS Formatting destroys any data on the diskette Before you download files from the BBS check that you do not have information on the diskette that you need After you complete downloading...

Page 206: ...for the following support System hardware toll free phone support is limited to the length of the standard warranty For hardware support after the standard warranty get system hardware support for a fee Preinstalled software toll free phone support for 90 days from the time of your first call to the NEC CSD Technical Support Center After the initial 90 days get preinstalled software support for a ...

Page 207: ...ment Making Your Computer Work for You Arrange Your Equipment Adjust Your Chair Adjust Your Input Devices Adjust Your Monitor Vary Your Workday Pre existing Conditions and Psychosocial Factors Checking Your Comfort How Do You Measure Up ...

Page 208: ...e everywhere More and more people sit at computers for longer periods of time This appendix explains how to set up your computer to fit your physical needs This information is based on ergonomics the science of making the workplace fit the needs of the worker Some nerve tendon and muscle disorders musculoskeletal disorders may be associated with repetitive activities improper work environments and...

Page 209: ... susceptible to developing these disorders due to preexisting conditions or psychosocial factors see Preexisting Conditions and Psychosocial Factors later in the appendix To reduce your risk of developing these disorders follow the instructions in this appendix If you experience discomfort while working at your computer or afterwards even at night contact a doctor as soon as possible Signs of disc...

Page 210: ...ou use frequently within easy reach Adjust your workstation setup to the proper height as described in this appendix by lowering the table or stand that holds your computer equipment or raising the seat height of your chair To create more desk space you can put your computer base on the floor Adjust your chair Adjust your keyboard and mouse Adjust your monitor ...

Page 211: ...ture throughout the day Check the following Keep your body in a relaxed yet upright position The backrest of your chair should support the inward curve of your back Use the entire seat and backrest to support your body Tilt the backrest slightly backwards The angle formed by your thighs and back should be 90 or more ...

Page 212: ...ootrest when attempts to adjust your chair and workstation fail to keep your feet flat Be sure that you have adequate clearance between the top of your thighs and the underside of your workstation Use armrests or forearm supports to support your forearms If adjustable the armrests or forearm supports should initially be lowered while all the other adjustments discussed in this appendix are made On...

Page 213: ...ur wrists straight and use your entire arm when moving a mouse Do not grasp the mouse tightly Grasp the mouse lightly and loosely Adjust the keyboard height so that your elbows are near your body and your forearms are parallel to the floor with your forearms resting on either armrests or forearm supports in the manner described previously If you do not have armrests or forearm supports your upper ...

Page 214: ...your wrists between typing Avoid resting your wrists on sharp edges Type with your wrists straight Instead of twisting your wrists sideways to press hard to reach keys move your whole arm Keep from bending your wrists hands or fingers sideways Press the keys gently do not bang them Keep your shoulders arms hands and fingers relaxed ...

Page 215: ... Adjust the monitor height so that the top of the screen is at or slightly below eye level Your eyes should look slightly downward when viewing the middle of the screen Position your monitor no closer than 12 inches and no farther away than 28 inches from your eyes The optimal distance is between 14 and 18 inches Rest your eyes periodically by focusing on an object at least 20 feet away Blink ofte...

Page 216: ...an anti glare filter Clean your monitor regularly Use a lint free non abrasive cloth and a non alcohol neutral non abrasive cleaning solution or glass cleaner to minimize dust Adjust the monitor s brightness and contrast controls to enhance readability Use a document holder placed close to the screen Position whatever you are looking at most of the time the screen or reference material directly in...

Page 217: ...structions Vary your tasks throughout the day Take frequent short breaks that involve walking standing and stretching During these breaks stretch muscles and joints that were in one position for an extended period of time Relax muscles and joints that were active Use a timer or reminder software to remind you to take breaks ...

Page 218: ...following hereditary factors vascular disorders obesity nutritional deficiencies e g Vitamin B deficiency endocrine disorders e g diabetes hormonal imbalances connective tissue disorders e g arthritis prior trauma to the hands wrists arms shoulders neck back or legs prior musculoskeletal disorders aging fluid retention due to pregnancy poor physical conditioning and dietary habits and other condit...

Page 219: ...ally adjust your chair and your posture Checking Your Keyboard Is your keyboard angled so your wrists are straight when you type Is your keyboard directly in front of you Do you avoid resting your wrists on sharp edges Do you press the keys gently and not bang on them Checking Your Mouse Is your mouse at the same height as the keyboard and next to the keyboard Are your wrists straight and your tou...

Page 220: ...quent short breaks Do you stretch and walk during your breaks Do you vary your tasks during the day Do you have regular eye checkups Do you contact your doctor if you feel any sustained discomfort For more information on workstation setup see the American National Standard for Human Factors Engineering of Visual Display Terminal Workstations ANSI HFS Standard No 100 1988 The Human Factors Society ...

Page 221: ...ystem Specifications System Processor Memory RAM Cache ROM Calendar Clock Input Output I O Facilities Graphics Board Sound System Fax Modem Board Peripherals Speakers Dimensions Power Operating Environment ...

Page 222: ...ocessor 350 MHz internally 100 MHz externally 400 MHz processor 400 MHz internally 100 MHz externally 450 MHz processor 450 MHz internally 100 MHz externally Processor Support 32 bit addressing 64 bit data Processor Socket Two S E C cartridge Slot 1 242 pin edge connectors Processor VID pins program the voltage regulator on system board to the required voltage for the processor Secured to connecto...

Page 223: ...r up to 1 GB of high speed RAM in three memory module sockets on system board DIMM speed must match processor bus speed Memory module type gold plated non parity SDRAM modules Expansion supported in 64 MB 128 MB and 256 MB DIMMs ECC DIMMs required Cache Memory pipelined 32 bit addressing 64 bit data Read Only Memory ROM Flash ROM 2 Mbit Calendar Clock Year month day hour minute second 01 second ma...

Page 224: ...tor on expansion board bracket Universal Serial Bus USB two USB ports support two USB peripherals directly to the system with appropriate connector each port supports up to 127 daisy chained devices supports 12 megabits Mbs per second external connectors on expansion board bracket IDE dual IDE channels each supporting two Ultra DMA IDE device CD ROM drive and hard drive on separate channels suppor...

Page 225: ...SA slot One 8 16 bit ISA slot Industry standard interfaces integrated on the sound board Microphone In supports a microphone or other audio input device for recording audio information in data files or broadcasting audio Line In supports input from an external audio device Line Out supports an amplified output device MIDI Game port supports MIDI device or joystick ...

Page 226: ... 1152 x 870 1280 x 1024 1600 x 1200 Refresh rates 60 72 75 85 100 not all refresh rates are available at all resolutions color depth 256 32K 65K 16 7M true color varies by resolution AccelECLIPSE II 3D Pro chipset 32 MB video memory resolutions 640 x 480 800 x 600 1024 x 768 1280 x 1024 Refresh rates 60 72 75 85 not all refresh rates are available at all resolutions color depth 16 7M true color ...

Page 227: ...e Each audio channel can play back either 8 bit or 16 bit data from host memory 48 kHz recording from AC97 sample rate converted to 8 common rates to host memory Stereo analog to digital and digital to analog converters Analog mixing anti aliasing and reconstruction filters Full digital control of all mixer and volume control functions MIDI Synthesizer Playback sources CD Audio Line In Microphone ...

Page 228: ...s v 32 V22bis V 22 V 23 V 21 V 8 Bell 212A Bell 103 ITU Fax Standards V 17 V 29 V 27ter V 21 channel 2 Group III 14 400 and 9 600 bps TIA EIA 578 Class 1 TIA EIA 592 Class 2 0 Error Correction Data Compression V 42 MNP 2 4 V 42bis MNP 5 Asynchronous transmission Hard Drive One of the following drives comes with the system IDE hard drives 8 4 GB Ultra DMA 14 4 GB Ultra DMA SCSI hard drives 4 55 GB ...

Page 229: ...e Supports ISA Plug and Play Supports mixed voltage 3V cards Vcc and Vpp Matrix Micrel MTC2563 Tape Backup Unit Seagate STT8000 ATAPI minicartridge drive Capacity 900 Oe 740 Travan cartridge 4 0 GB uncompressed 8 0 GB compressed Effective backup rate 30 MB min typical native 45 MB min typical compressed Data transfer rate 300 450 600 KB second FastSense ...

Page 230: ... 10 2 ms Spindle speed 2941 rpm Track to track access time 5 0 ms Average head switch time 8 0 ms Head reload time 200 0 ms Average start stop time 3 2 seconds General specifications Removable Zip disk capacity 100 MB formatted Error correction Reed Solomon Height 1 00 in 25 4 mm Width 3 99 in 101 4 mm Depth 6 44 in 163 6 mm Weight 13 2 ounces 374 22 grams Relative humidity noncondensing 10 to 80 ...

Page 231: ...system ACS 90R Frequency response 90 Hz 20 kHz Operating voltage 15 VDC Sensitivity 300 mV Speaker controls Power on off button Power indicator lamp Volume control Treble control Subwoofer output jack External DC jack AC adapter Detachable cables Weight 5 lb ...

Page 232: ...n 457 2 mm Weight starting at 28 lb Keyboard Height 1 6 in 40 6 mm Width 19 0 in 482 6 mm Depth 8 4 in 213 3 mm Weight 3 5 to 4 lb Power Universal power supply 260 Watt 115 230 Volt Power management full power reduction Operating Environment Temperature 50 F to 95 F 10 C to 35 C Relative humidity 20 to 80 ...

Page 233: ... B UL 1950 3rd edition Canadian C UL C22 2 No 950 95 ICES 003 Issue 2 Revision 1 European CE EMC Directive 89 336 EEC EN55022 1993 Class B EN50082 1 1997 CE LVD Directive 73 23 EEC EN60950 Meets all requirements in European Waste Regulation Ordinance for packaging and scrap ...

Page 234: ...tions and Answers Boot Questions BIOS Questions Monitor Questions Multimedia Questions CD ROM Drive Questions Mouse Questions System Security Questions Memory Questions Modem Questions Miscellaneous Questions ...

Page 235: ...on Press F2 or F1 depending on your system and the specific boot message while the boot message is displayed to run the BIOS Setup utility and view change system parameters Note The actual boot message and view options vary from system to system Why did I get the message operating system not found If you left a CD in the CD ROM drive your system may not be able to boot Try removing the CD and rebo...

Page 236: ...ive A Why won t my computer boot from the CD ROM drive when I try to reload the operating system from the NEC OS Restore CD Restart your computer and press F2 when you see the boot message such as Escape to view POST F2 to enter BIOS Setup or Press F2 to run SETUP Go to the Boot menu in the BIOS Setup utility and check if the boot sequence is as follows First boot device FDD diskette drive Second ...

Page 237: ... is as follows First boot device FDD diskette drive Second boot device CD ROM Third boot device HDD hard drive Note When starting the system looks for the operating system files It looks at the boot devices in your system in the order that is specified in the BIOS If the diskette drive comes before the hard drive in boot order and you do not have a diskette in drive A the system boots from the har...

Page 238: ...ded with the computer or BIOS update and make your decision from there on whether to upgrade CAUTION When in doubt call the NEC CSD Technical Support Center before updating the BIOS You might have to download the updated BIOS and then run it to decompress the files or make a diskette the file will instruct you BIOS updates are available from the NEC CSD website FTP site and Bulletin Board System B...

Page 239: ...onitor flickering A low refresh rate can cause flickering The lighting in the area might also cause it To select the correct refresh rate or any other video attribute right click the Windows desktop and click Properties The Settings tab on the Display Properties window offers various setup features for your video display You can select the resolution number of colors and monitor type Selecting the...

Page 240: ...nents are installed on a board Refer to Appendix B System Specifications for information about the system s audio features and capabilities The sound is no longer working on my computer What can I do to get it back To enable sound check hardware as follows Check that speaker power is on Make sure the cables are properly connected from the speaker to the computer See the Quick Setup instructions th...

Page 241: ...G MPEG is a compression decompression standard developed by a professional video group called the Motion Pictures Experts Group MPEG produces full screen broadcast quality digital video This basically means viewing movies on the computer CD ROM Drive Questions What is the drive designation for my CD ROM drive If your system has a CD ROM drive its designation depends on how many devices are install...

Page 242: ... appropriate sliders You can test the double click setting by double clicking on the test box The test box is highlighted if the double click is recognized To close the Mouse menu click OK How can I change my mouse buttons for left handed use You can switch the right and left buttons on your mouse in Windows Click the Start button on the Windows taskbar Point to Settings and click Control Panel Fr...

Page 243: ...he software drivers to load If the system is up and running but the mouse still does not work reinstall the mouse driver and reboot If the mouse operates sluggishly try using a new mouse pad The pad provides traction for moving the mouse and results in more sensitivity and control of movement If the mouse still operates slowly it might need cleaning See How to Clean the Mouse in Chapter 5 of this ...

Page 244: ...tup fields How do I set a password See Security Menu in Chapter 3 How do I use a password See Security Menu in Chapter 3 What do I do if I forget my password If you forget the password you must clear the password by setting a jumper on the system board see Clearing a Password in Chapter 3 Once you clear the password you can boot the system and set a new password in BIOS Setup How can I protect the...

Page 245: ...rd DIMM sockets See DIMM Upgrade in Chapter 4 Modem Questions What is U S Robotics x2 Modem Technology The x2 technology is new modem technology that allows users with a U S Robotics 56 Kbps modem to download data at speeds up to 53 Kbps the FCC regulated limit and send data at speeds up to 33 6 Kbps To use the x2 modem technology you need 1 An Internet Service Provider that provides an x2 capable...

Page 246: ...connection between your home and the Central Office this will limit the connection rate Many times x2 connection speeds will be in the range of 42 Kbps to 47 Kbps The highest connection speed according to FCC regulations should be 53 Kbps Miscellaneous Questions What can I do to upgrade performance Increase system memory see DIMM Upgrade in Chapter 4 for guidelines about increasing system memory C...

Page 247: ...ers The most common reason is that the site has many visitors causing a delay in processing your request for access If a system on the network is running extremely slowly check to see which network protocols are enabled Disabling any protocols that aren t needed can enhance performance The system polls for incoming data using each protocol that is enabled Individually any enabled protocol slows th...

Page 248: ...tel Microsoft and Toshiba When installed on the system ACPI will enable the operating system to control the amount of power given to each device attached to the computer With ACPI the operating system can turn off peripheral devices such as CD ROM drives when they are not in use As another example ACPI will enable manufacturers to produce computers that automatically power up as soon as you touch ...

Page 249: ...dges look smoother by filling in the jags with an intermediate color Usually used in reference to the edges of shapes especially letters on a computer screen API Application Programming Interface An API is a series of functions that programs can use to make the operating system do routine or repetitive tasks Using Windows APIs for example a program can open windows files and message boxes as well ...

Page 250: ...ion for long term data storage especially for backup and security purposes Files can then be added to or deleted from the archive Also refers to the location where data is stored ASIC Application Specific Integrated Circuit A chip designed for use on a particular circuit board or for a very narrow range of use The digital signal processor chip on a modem is an ASIC asynchronous Refers to operation...

Page 251: ...iskette drive storage medium that doesn t hold data Formatting generally detects and marks these areas so they won t be used Certain utility programs do too and it is a good idea to run this type of utility occasionally to prevent data loss if the condition of the drive changes bandwidth A measure of how much information something can carry Specifically data path times frequency For example the IS...

Page 252: ...S Basic Input Output System A program or set of programs permanently stored in ROM chips installed on the system board The BIOS contains functions that control the real time clock keyboard disk drives video display and other peripheral devices For example the BIOS Setup utility program is contained in the BIOS and when you change the drive type you change the BIOS bit Binary digit The smallest uni...

Page 253: ...ed as a whole especially in memory On a disk the data in one sector in modem data transfer the bits between checksums board Printed circuit board Board onto which computer components are soldered and thin wires are printed to connect the components boot To start up a computer The computer is generally booted in one of three ways by turning on the power switch cold boot by pressing the reset switch...

Page 254: ...d The number of bits of data that can be transmitted in one second Because data compression schemes enable more than one bit per voltage transition bps is equivalent to baud only if no compression is used buffer A place especially in RAM for the temporary storage of data for the purpose of speeding up an operation such as printing or drive access Data from a buffer is available more quickly than d...

Page 255: ...trol the bus without needing intervention from the CPU byte Group of eight contiguous bits Frequently written as an eight digit binary number or a two digit hexadecimal number One letter of the alphabet in ASCII code takes one byte C cache A special block of fast memory used for temporary storage of frequently used data for quick retrieval A memory cache sometimes called a cache store or RAM cache...

Page 256: ...itted number If the numbers are the same the transmission was probably OK clock Electronic timer oscillator used to synchronize computer operations The oscillator generates the timing pulses that coordinate and enable the flow of data within a digital device Also a circuit powered by battery that keeps track of the date and time for human and various system requirements clock speed The frequency a...

Page 257: ...or example stating how many times something occurs can be shorter than stating each occurrence It is shorter to say print a million white pixels than to say print white pixel number one print white pixel number two D default The system s factory setting for a specific device feature or system function A setting that a computer uses if it has not been modified by a user DIMM Dual Inline Memory Modu...

Page 258: ...c A type of CD ROM that holds a minimum of 4 7 GB enough for a full length movie The DVD specification supports disks with capacities of from 4 7 GB to 17 GB and access rates of 600 Kbps to 1 3 Mbps One of the best features of DVD drives is that they are backward compatible with CD ROM disks This means that DVD players can play old CD ROMs CD I disks and video CDs as well as new DVD ROMs Newer DVD...

Page 259: ...entium and Pentium II processors EIDE Extended Integrated Drive Electronics The EIDE specification is an enhanced version of IDE that allows for faster transfer rates and supports larger hard drive sizes enhanced VGA A video interface that offers more colors or higher resolution than VGA EPP Enhanced Parallel Port a parallel port standard for PCs that supports bidirectional communication between t...

Page 260: ... most common usage on the Internet allows a user to download files without having an account at the remote computer function key The set of keys on the keyboard usually F1 through F12 that let you get help and error message information or quickly select frequently used commands G graphics accelerator A term referring to a higher end video controller that handles high speed graphics and usually con...

Page 261: ...t adapter An expansion board that serves as a controller for SCSI devices hot key Combination of two or three keys such as Ctrl Alt D that you press simultaneously for a particular function hot plugging The ability to add and remove devices to a computer while the computer is running and have the operating system automatically recognize the change The Universal Serial Bus see USB external bus stan...

Page 262: ...rupt then returns to what it was doing I O address Input Output address How the CPU sees an I O port It puts data into this address or reads the data in it The device at the other end of the I O port gets the data from that address or puts the data there respectively IRQ Interrupt Request A signal that when received by the CPU makes it stop what it is doing to do something else An interrupt is a w...

Page 263: ...Plug and Play ISA enables the operating system to configure expansion boards automatically so that users do not need to fiddle with DIP switches and jumpers See plug and play isochronous A form of data transmission in which individual characters are only separated by a whole number of bit length intervals K kilobyte KB 1024 bytes L L2 cache Refers to level 2 or secondary cache A type of cache that...

Page 264: ...a single chip that includes an arithmetic logic unit control logic and control memory unit MIDI Musical Instrument Digital Interface An interface for connecting suitably equipped musical instruments to suitably equipped computers MIF Management Information File A file stored on a PC that holds system data such as a model ID and serial number that can be manipulated over a network from a centralize...

Page 265: ...almost CD quality audio by utilizing advanced compression techniques MPEG files allow for more realistic motion with a smaller file size than earlier formats making it a popular format for digital full length movies Files in the MPEG format have an MPG extension N nonvolatile memory Storage media that retains its data when system power is turned off Nonvolatile memory is a complementary metal oxid...

Page 266: ... determined by a command or setting whose purpose is to define or limit the characteristic password A string of characters that the user must enter before the system allows access or system privileges PCI Peripheral Component Interface Interconnect A self configuring personal computer local bus designed by Intel Most modern PCs include a PCI bus in addition to a more general ISA expansion bus PCI ...

Page 267: ...e it without worrying about setting DIP switches jumpers and other configuration elements port Any connection by which data can enter or leave a computer or peripheral You plug cables into ports Provides the means for an interface between the microprocessor and external devices A cable connector is usually plugged into the port to attach the device to the computer processor In a computer a functio...

Page 268: ...ication in use on your computer read To extract data from a storage device such as a diskette ROM Read Only Memory Memory in which stored data cannot be modified by the user except under special conditions reset The process of returning a device to zero or to an initial or arbitrarily selected condition resolution The degree of screen image clarity Video display resolution is determined by the num...

Page 269: ...n open two memory pages at once which simulates the dual port nature of other video RAM technologies access by two different devices simultaneously See VRAM and WRAM SIMM Single Inline Memory Module A small circuit board that can hold a group of memory chips Typically SIMMs hold up to nine RAM chips On PCs the ninth chip is for parity error checking Unlike memory chips SIMMs are measured in bytes ...

Page 270: ...y backing up system files to a user specified device such as a tape or Zip drive sound card An expansion card designed for sound input and output Sound cards can record and play back digital audio Most also have a MIDI synthesizer which means they can play MIDI files some also have MIDI inputs and outputs super video graphics array SVGA A color bit mapped graphics display standard that provides a ...

Page 271: ...and is necessary to take advantage of new faster Ultra ATA disk drives The official name for the protocol is Ultra DMA 33 USB Universal Serial Bus An external bus standard that supports data transfer rates of 12 Mbps 12 million bits per second A single USB port can be used to connect up to 127 peripheral devices such as mice modems and keyboards USB also supports Plug and Play installation and hot...

Page 272: ...hat you add to the system are volatile memory See nonvolatile memory VRAM Video RAM VRAM is special purpose memory used by video adapters Unlike conventional RAM VRAM can be accessed by two different devices simultaneously This enables a video adapter to access the VRAM for screen updates at the same time that the CPU provides new data VRAM yields better graphics performance but is more expensive ...

Page 273: ...storage device write back Also called copy back A cache strategy where write operations to data stored in the internal microprocessor L1 cache aren t copied to system memory until absolutely necessary In contrast a write through cache performs all write operations in parallel data is written to system memory and the L1 cache simultaneously Write back caching yields somewhat better performance than...

Page 274: ...eved that the maximum data transmission rate over copper telephone wires was 33 6 Kbps but X2 achieves higher rates by taking advantage of the fact that most phone switching stations are connected by high speed digital lines X2 bypasses the normal digital to analog conversion and sends the digital data over the telephone wires directly to your modem where it is decoded ...

Page 275: ...17 network 4 54 system 1 12 4 34 Buttons power 1 4 C Cables 4 44 CD ROM drive See Cables IDE drive diskette drive 4 44 IDE drive 4 44 4 47 PC card adapter 4 44 4 49 power 4 44 4 49 SCSI device 4 44 strain relief loop 4 4 tape backup unit See Cables IDE drive Zip drive See Cables IDE drive Cabling 4 50 CD ROM drive See Cabling IDE drive diskette drive 4 50 4 52 IDE drive 4 50 internal SCSI device 4...

Page 276: ...ax modem 1 10 Kensington Security Standard 1 24 keyboard port 1 8 LAN 1 10 1 19 1 20 line in 1 9 line out 1 9 microphone in 1 9 mouse port 1 8 network board 4 37 parallel port 3 12 printer port 1 8 serial port 1 8 system board 1 12 4 44 4 45 USB port 1 10 Wake On LAN 4 38 Controller network 1 19 System Board Management BMC 1 19 Controller motion video playback 1 20 Controls system unit 1 4 Cover 4...

Page 277: ... 14 installing 4 33 4 35 removing 4 38 replacing 4 35 Expansion slots locating 1 12 4 33 Exterior cleaning 2 12 External connectors 1 8 F Fan 1 11 Fax modem board specifications B 8 port 1 10 Features front 1 3 hardware 1 17 internal 1 12 rear 1 7 security 1 23 software 1 20 Feet 1 14 FLASH diskette 3 17 Front panel removing 4 55 G Graphics board 1 17 H Hard drive backing up 2 13 installing 4 63 r...

Page 278: ...ing 2 12 port 1 8 specifications B 12 L Lamps 1 4 disk 1 5 power 1 4 LAN connector 1 10 support 1 19 1 20 Line in 1 9 Line out 1 9 Location battery 5 27 expansion slots 1 12 4 33 Locking tab 1 24 M Master device 4 43 Memory 1 19 checking 4 16 DIMMs 1 19 4 13 removing 4 17 specifications cache B 3 specifications RAM B 3 specifications ROM B 3 supported 4 15 upgrade path 4 16 upgrading 4 12 4 13 Mic...

Page 279: ...port 3 12 PC card adapter 1 6 cable 4 44 4 49 cabling 4 50 4 52 specifications B 9 PC card slot 1 6 PC cards 1 6 PC97 1 17 Pentium II 1 17 Power button 1 4 cables 4 44 4 49 cabling 4 49 lamp 1 4 socket 1 11 specifications B 12 Power supply fan 1 11 voltage selector switch 1 11 Preparing the system for shipment 2 13 Primary device 4 43 Printer port 1 8 Problems 5 2 Processor installing 4 28 removin...

Page 280: ...t 1 23 Windows 1 23 Select Install CD See NEC Select Install CD Serial port 1 8 Shipping 2 13 preparations 2 13 Shutdown 2 9 Side covers replacing 4 8 Slave device 4 43 Software features 1 20 Sound system specifications B 4 B 7 Speakers 1 16 AC adapter 1 16 specifications B 11 Specifications cache memory B 3 calendar clock B 3 CD ROM drive B 9 compliance B 13 fax modem board B 8 hard drive B 8 key...

Page 281: ...cabling See IDE drive cabling specifications B 9 termination board removing 4 23 Top cover removing 4 9 replacing 4 9 4 65 Troubleshooting 5 2 U Upgrading BIOS 3 17 DIMMs 4 13 memory 4 12 4 13 processor 4 12 4 20 4 28 USB port 1 10 1 19 User s guide online documentation 1 22 Utilities Network Associate VirusScan 1 22 V VirusScan 1 22 Voltage selection 2 4 Voltage selector switch 1 11 W Wake On LAN...

Page 282: ...r there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation betwe...

Page 283: ...a replacement incorrect de la batterie Remplacer uniquement avec une batterie du même type ou d un type recommandé par le constructeur Mettre au rébut les batteries usagées conformément aux instructions du fabricant Battery Disposal Do not place used batteries in your regular trash The nickel cadmium or nickel metal hydride batteries must be collected recycled or disposed of in an environmentally ...

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