216
9. Appendix
Common Problems & Solutions
(
→
“Power/Status/Lamp Indicator” on page
214
.)
Problem
Check These Items
Does not turn on
or shut down
• Check that the power cord is plugged in and that the power button on the projector cabinet or the remote
control is on� (
→
pages
13
,
14
)
• Ensure that the lamp cover is installed correctly. (
→
page
161
)
• Check to see if the projector has overheated. If there is insufficient ventilation around the projector or if the
room where you are presenting is particularly warm, move the projector to a cooler location�
• Check to see if you continue to use the projector for another 100 hours after the lamp has reached the end
of its life� If so, replace the lamp� After replacing the lamp, reset the lamp hours used� (
→
page
116
)
• The lamp may fail to light. Wait a full minute and then turn on the power again.
• Set [FAN MODE] to [HIGH ALTITUDE] when using the projector at altitudes approximately 5500 feet/1600
meters or higher� Using the projector at altitudes approximately 5500 feet/1600 meters or higher without
setting to [HIGH ALTITUDE] can cause the projector to overheat and the projector could shut down� If this
happens, wait a couple minutes and turn on the projector� (
→
page
108
)
If you turn on the projector immediately after the lamp is turned off, the fans run without displaying an image
for some time and then the projector will display the image� Wait for a moment�
Will turn off
• Ensure that the [OFF TIMER], [AUTO POWER OFF] or [PROGRAM TIMER] is off. (
→
page
101
,
111
)
No picture
• Check if the appropriate input is selected� (
→
page
16
) If there is still no picture, press the SOURCE button
or one of the input buttons again�
• Ensure your cables are connected properly.
• Use menus to adjust the brightness and contrast. (
→
page
93
)
• Ensure that the lens cover is open. (
→
page
14
)
• Reset the settings or adjustments to factory preset levels using the [RESET] in the Menu. (
→
page
116
)
• Enter your registered keyword if the Security function is enabled. (
→
page
37
)
• If the HDMI input or the DisplayPort signal cannot be displayed, try the following�
- Reinstall your driver for the graphics card built in your computer, or use the updated driver�
For reinstalling or updating your driver, refer to the user guide accompanied with your computer or graphics
card, or contact the support center for your computer manufacturer�
Install the updated driver or OS on your own responsibility�
We are not liable for any trouble and failure caused by this installation�
• Be sure to connect the projector and notebook PC while the projector is in standby mode and before turning
on the power to the notebook PC�
In most cases the output signal from the notebook PC is not turned on unless connected to the projector
before being powered up�
* If the screen goes blank while using your remote control, it may be the result of the computer’s screen-saver
or power management software�
• See also the page
218
�
Picture suddenly
becomes dark
• Check if the projector is in the Forced ECO mode because of too high ambient temperature. If this is the case,
lower the internal temperature of the projector by selecting [HIGH] for [FAN MODE]� (
→
page
108
)
Color tone or hue is
unusual
• Check if an appropriate color is selected in [WALL COLOR]. If so, select an appropriate option. (
→
page
101
)
• Adjust [HUE] in [PICTURE]. (
→
page
93
)
Image isn’t square to
the screen
• Reposition the projector to improve its angle to the screen. (
→
page
17
)
• Use the Keystone correction function to correct the trapezoid distortion. (
→
page
22
)
Picture is blurred
• Adjust the focus. (
→
page
19
)
• Reposition the projector to improve its angle to the screen. (
→
page
17
)
• Ensure that the distance between the projector and screen is within the adjustment range of the lens.
(
→
page
201
)
• Has the lens been shifted by an amount exceeding the guaranteed range? (
→
page
205
)
• Condensation may form on the lens if the projector is cold, brought into a warm place and is then turned on.
Should this happen, let the projector stand until there is no condensation on the lens�
