NEC NEAX 2400 IPX, Programming Manual

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NDA-24305 CHAPTER 5
Page 33
Revision 1.0
AUTOMATIC CALL DISTRIBUTION-PRI
Note 1:
The features indicated “Not Applicable” are features not related to trunks.
Note 2:
ACD features are not available for incoming data calls from ISDN trunk.
Note 3: When an incoming call placed in a queue, the call is automatically released in 90 seconds.
2. Operating Procedure
Refer to ACD System Manual.
3. Programming
STEP 1: Assign the Basic Data for ISDN. (Refer to Chapter 3, “Basic Data Assignment for ISDN” .)
STEP 2: Assign ACD Data (Refer to ACD System Manual.)
O-19 Overflow Outside-ACD
×
P-21 Priority Queuing-ACD
×
P-40 Pilot Numbers Not Applicable
P-45 Personal Emergency and Assist
×
Q-1 Queuing-ACD
×
R-19 Release-ACD Position
×
S-97 Split Display-ACD Position Not Applicable
S-98 Split Selection Not Applicable
T-24 Trunk Trouble Report-MIS
×
T-49 Tally Count
×
T-50 Time of Day/Week Routing Not Applicable
Z-1 Zip Tone-ACD Position
×
Table 5-1 ACD Features
CODE NO. FEATURE NAME AVAILABILITY