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5. Troubleshooting

Express5800/R120g-2E, T120g Maintenance Guide

Chapter 1 Maintenance

5.9

Problem of Bundled Software

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The installer is displayed by a wrong language or resulted in an error

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The problem of NEC ESMPRO ServerAgentService (for Windows)

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For details of NEC ESMPRO ServerAgentService (for Windows), see “

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Summary of Contents for Express5800/R120g

Page 1: ...Server Express5800 Series Express5800 R120g 2E T120g EXP330A EXP331A EXP332A Maintenance Guide Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix 10 115 01 104 01 April 2016 NEC Corpo...

Page 2: ...of peripheral devices and suitable location for this server Chapter 3 Setup System BIOS configurations and summary of EXPRESSBUILDER Chapter 4 Appendix Specifications and other information Installatio...

Page 3: ...Checking and Applying Updates 18 2 2 Checking Alerts 18 2 3 Checking STATUS LED 19 2 4 Backup 19 2 5 Cleaning 19 2 5 1 Cleaning the server 20 2 5 2 Cleaning the tape drive 20 2 5 3 Cleaning the keybo...

Page 4: ...Software Reset 48 7 2 BMC Reset 48 7 3 Forced Shutdown 51 7 4 Clearing BIOS Settings NVRAM CMOS Memory 53 8 System Diagnostics 56 8 1 Tests 56 8 2 Usage of System Diagnostics 56 9 Offline Tools 59 9...

Page 5: ...2 Advanced menu 145 5 4 3 Quitting LSI Software RAID Configuration Utility 146 5 5 Menu Tree of UEFI Mode 147 5 6 Procedures for Using Configuration Utility in UEFI Mode 150 5 6 1 Create add configur...

Page 6: ...POST Error Message 196 2 List of Windows Event Logs 212 3 Accessing Data for Electric Power Temperature and Processor Utilization 224 3 1 Windows 224 3 1 1 Power consumption 224 3 1 2 Intake air temp...

Page 7: ...bol indicates the presence of a hazard if the instruction is ignored An image in the symbol illustrates the hazard type Prohibited Action This symbol indicates prohibited actions An image in the symbo...

Page 8: ...tions could occur Note Indicates items that must be confirmed when handling hardware or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical dis...

Page 9: ...1 2 Supported Windows OS in Installation Guide Windows for detailed information Notations in this document Official names of Windows Windows Server 2012 R2 Windows Server 2012 R2 Standard Windows Serv...

Page 10: ...tes and or other countries PCI Express is a trademark of Peripheral Component Interconnect Special Interest Group QLogic is a registered trademark of Qlogic Corporation Broadcom NetXtreme LiveLink Sma...

Page 11: ...e this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the Intel Corporation nor the names of its contrib...

Page 12: ...ERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUEN...

Page 13: ...AIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOTLIMITED TO PROCUREMENT OF SUBSTITUT...

Page 14: ...n this document contact your sales representative 5 Regardless of article 4 NEC Corporation assumes no responsibility for effects resulting from your operations 6 The sample values used in this docume...

Page 15: ...ect information about the location where a failure occurred and its cause if the server malfunctions See this section in case of a failure 5 Troubleshooting Describes how to identify the causes of pro...

Page 16: ...fore installing or removing the server CAUTION Be sure to observe the following precautions to use the server safely Failure to observe the precautions may cause burns injury and property damage For d...

Page 17: ...er outlet 4 Disconnect all the cables from the server 5 Pack the server securely to protect from damage shock and vibration Important If this server and internal optional devices are suddenly moved fr...

Page 18: ...of the server and peripheral devices on our website We recommend you to apply the latest update always NEC corporate site http www nec com Support Downloads NEC also provides ExpressUpdate that helps...

Page 19: ...end that you periodically back up the data on HDD If a RAID array has been configured on your system back up the RAID configuration data We also recommend that you back up it after a rebuilding proces...

Page 20: ...r and squeeze it firmly 5 Rub off stains on the server with the cloth prepared in step 4 6 Soak a soft cloth in water squeeze it firmly and wipe the server with it once again 7 Wipe the server with a...

Page 21: ...occurred follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 See Chapter 1 5 Troubleshooting If you find a symptom similar to your problem take the a...

Page 22: ...e Important Do not reset during dumping memory or restarting the server even if the message of virtual memory shortage appears 4 1 Collecting Event Logs To collect the various event logs of the server...

Page 23: ...4 Collecting Failure Information Express5800 R120g 2E T120g Maintenance Guide 23 Chapter 1 Maintenance 2 Click Control Panel from Settings 3 Click System and Security of Control Panel...

Page 24: ...pplication records events related to running applications Security records events related to security System records events that occur in Windows system components 5 Click Save All Events As from Acti...

Page 25: ...trol Panel 2 Select the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events that occur in Windows s...

Page 26: ...em error or stall occurs restart the system and then follow the procedure below 4 2 1 Windows Server 2012 R2 Windows Server 2012 1 Click Search on Charms Bar You can also use Run feature by right clic...

Page 27: ...For details see Chapter 1 6 2 How to Create a User Mode Process Dump File in Installation Guide Windows 4 4 Collecting Memory Dump If an error occurs the dump file will be saved to acquire necessary i...

Page 28: ...d is plugged to a UPS make sure the UPS is powered and it outputs power Refer to the manual that comes with the UPS for details Power supply to the server may be linked with UPS using the BIOS Setup u...

Page 29: ...e the server with Shutdown System being enabled the value of Power Threshold Pa must be fully considered 5 2 Problem of Starting EXPRESSBUILDER Unable to start EXPRESSBUILDER from Internal Flash Memor...

Page 30: ...if the motherboard has failed Contact your sales representative Failed to find a file Update Internal Flash Memory by using EXPRESSBUILDER DVD that supports this server Failed to open a file Failed t...

Page 31: ...at correct Follow the table below to create a partition depending on the boot mode Boot mode Disk format UEFI Mode GPT GUID partition table Legacy Mode MBR master boot record For example the following...

Page 32: ...e keyboard or mouse is connected to the USB 3 0 port this error occurs Connect them to the USB 2 0 port See Chapter 1 4 Names and Functions of Parts in User s Guide The following message appears when...

Page 33: ...Tool Role Administration Tools Web Server IIS Tools The features listed above are activated because they are required for the installation of IIS basic features The Telnet Service is not installed Adj...

Page 34: ...fect system operation Unable to start from OS Installation Disc of Windows Server 2008 R2 Is X2APIC feature of the processor disabled Disable X2APIC feature of the processor by using BIOS Setup Utilit...

Page 35: ...ller properly Is the RAID controller mounted on the PCI slot for which the mounting is restricted Check the mounting restrictions of the server and then mount the RAID controller on the correct slot A...

Page 36: ...R2 Have you finished license authentication for Windows product The above message will appear if you use Windows Server 2008 R2 with the unauthenticated license Choose Get genuine now and proceed lic...

Page 37: ...atically rebuild the RAID array Did you wait for sufficient time until the hard disk drive was replaced Follow the steps below to use the auto rebuilding feature 1 Remove a failure HDD 2 Wait for at l...

Page 38: ...en battery is being refreshed Check cache mode current value about 12 hours later Reconstruction Displayed when battery is being reconstructed Check cache mode current value after reconstruction compl...

Page 39: ...attery for RAID controller is not refreshed automatically except for the first time However it is recommended to perform battery refresh once a year as guideline for stable operation of battery Use Un...

Page 40: ...comes with the device to install its driver Is option board setting correct Refer to the manual that comes with the board for details to specify I O port address and other settings correctly The keybo...

Page 41: ...ually drive C Windows Server 2012 R2 C Program Files x86 EXPRESSBUILDER repository 015 win winnt drivers 01_storage 1_ao_03 friendlyname exe Windows Server 2012 C Program Files x86 EXPRESSBUILDER repo...

Page 42: ...four seconds to turn off the server Unable to connect to a network Is the cable connected properly Securely connect the proper cable to the network port on the rear of the server Additionally make su...

Page 43: ...nd double click the icon of the set DVD drive Some menu items are grayed out Is your system environment correct Some software requires administrator privilege or needs to be operated on the server Run...

Page 44: ...m the settings of Regional and Language Options Set the language settings of each tab to English US The problem of NEC ESMPRO ServerAgentService for Windows For details of NEC ESMPRO ServerAgentServic...

Page 45: ...at is 1 2 mm in diameter or uncoil a thick paper clip and insert it into Eject Hole at the front of the tray Keep pressing slowly until the tray comes out Important Do not use toothpicks plastic and o...

Page 46: ...If the RAID controller driver is required take the following steps 1 Turn on the power to the display and this server in that order or restart 2 When Press F2 Setup F3 Internal Flash Memory F4 ROM Uti...

Page 47: ...en Press F2 Setup F3 Internal Flash Memory F4 ROM Utility F12 Network appears on the lower left of the POST screen press the F3 key 3 Start the OS from the OS installation media The message Press any...

Page 48: ...that no processing is in progress when resetting the server 7 2 BMC Reset Press BMC RESET Switch only if a problem occurs in EXPRESSSCOPE Engine 3 BMC Do not press this switch usually To reset the BMC...

Page 49: ...ring the Server Express5800 R120g 2E T120g Maintenance Guide 49 Chapter 1 Maintenance R120g 2E 16x 2 5 inch Drive Model 26x 2 5 inch Drive Model 12x 3 5 inch Drive Model BMC RESET Switch BMC RESET Swi...

Page 50: ...7 Resetting and Clearing the Server Express5800 R120g 2E T120g Maintenance Guide 50 Chapter 1 Maintenance T120g BMC RESET Switch...

Page 51: ...e server for at least four seconds The power is forcibly turned off To turn on the power back again wait at least 30 seconds after turning off the power Note If the remote power on feature is used cyc...

Page 52: ...ing the Server Express5800 R120g 2E T120g Maintenance Guide 52 Chapter 1 Maintenance 12x 3 5 inch Drive Model T120g POWER Switch Keep pressing for at least four seconds POWER Switch Keep pressing for...

Page 53: ...by using the jumper switch Tips Use BIOS Setup Utility SETUP usually to return the settings to the factory settings To clear the password or the NVRAM CMOS memory use the corresponding jumper switch i...

Page 54: ...installation Do not get your fingers caught Avoid installing under extreme temperature conditions Important Take anti static measures before operating the server For details see Safety Precautions an...

Page 55: ...al Devices in User s Guide to remove Top Cover or Side Cover 2 Confirm the position of Clear Password Jumper 3 Change the jumper switch from Protect to Clear 4 Reassemble the server and press POWER Sw...

Page 56: ...er turning off the server or restarting the server run System Diagnostics as follows 1 Run EXPRESSBUILDER and choose Tool menu from Boot Selection Menu See Chapter 2 6 Details of EXPRESSBUILDER for de...

Page 57: ...e window Test summary window Shows the results of each test Move the cursor and press Enter key on the cursor line to display the details of the test If an error is detected by System Diagnostics the...

Page 58: ...tics completion screen of the above diagnostics Device List Shows a list of connected devices Log Info Shows the log information of the diagnostics To save it connect FAT formatted removable media and...

Page 59: ...on a display and other peripheral devices and then turn on the server 2 Press F4 key while the message below is displayed Press F2 SETUP F3 Internal flash memory F4 ROM Utility F12 Network 3 Keyboard...

Page 60: ...requires Off line Maintenance Utility occurs After starting up Off line Maintenance Utility the following features are available to run IPMI Information Viewer Displays System Event Log SEL Sensor Da...

Page 61: ...gement LAN port If Shared BMC LAN feature is used connect the LAN cable to the corresponding LAN connector To use the remote KVM Remote Management Extension License N8115 04 is mandatory You can also...

Page 62: ...iguration Describes the RAID configuration utility installed in the server 6 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER 7 EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3 8 NEC ESMPRO...

Page 63: ...P F3 Internal Flash Memory F4 ROM Utility F12 Network a different message may appear depending on the environment If you press F2 SETUP will start after POST and the Main menu appears You can also sta...

Page 64: ...t a display language for SETUP If you run SETUP with BIOS Redirection Port enabled other than Disabled English is automatically selected At that time you cannot change setting of System Language If BI...

Page 65: ...e menus that show a to their left select a menu and press the Enter key to display its submenu When UEFI is selected for Boot Mode When Legacy is selected for Boot Mode Note The Network Stack Configur...

Page 66: ...Adjacent Cache Line Prefech Disabled Enabled Set the optimal access from memory to cache to either Enabled or Disabled Execute Disable Bit Disabled Enabled Enable or disable Execute Disable Bit featur...

Page 67: ...ted for VT x and VT d The X2APIC feature must be enabled when using an OS shown below Windows Server 2012 Windows Server 2012 R2 The X2APIC feature must be disabled when using an OS shown below Window...

Page 68: ...when the processor 1 supports Intel 64 architecture Hyper Threading Display only Supported is shown when the processor 1 supports Hyper Threading Technology Processor 2 CPUID Display only Shows the ID...

Page 69: ...or disable the Enhanced Intel SpeedStep R Technology feature This option is displayed only when the installed processor supports this feature Energy Performance Performance Balanced Performance Balan...

Page 70: ...should take precedence over the I O workload Uncore Frequency Scaling Disabled Enabled Enable or disable the feature that adjusts the Uncore operating frequency dynamically Uncore Frequency Coordinat...

Page 71: ...is degraded Memory Retest No Yes When this option is set to Yes error information on memory is cleared and all DIMMs are reconfigured at the next startup No is automatically selected after DIMMs are r...

Page 72: ...Mode feature This option is available when Disabled is selected for Cluster On Die Memory RAS Mode Independent Mirroring Lock Step Sparing Specify the memory RAS mode See Chapter 2 Memory RAS Feature...

Page 73: ...e sparing feature is available in the current memory configuration and Sparing is specified for Memory RAS Mode Lock Step Display only Supported is shown when the Lock Step feature is available in the...

Page 74: ...1 GB Specify the size of the address space for the PCI device Above 4GB Decoding Disabled Enabled Enable or disable static allocation of the PCI bus number MMIO High Base 56TB 3TB Specify the base ad...

Page 75: ...ed for Boot Mode LAN Controller Disabled Enabled Enable or disable the onboard LAN controller This option is fixed to Enabled if Shared LAN is set to Enabled for off line tools LANX Option ROM Scan Di...

Page 76: ...Auto 2 5 GT s 5 0 GT s Specify the upper limit of the link speed of onboard PCI devices PCIXX Slot Link Speed Limit 2 5 GT s 5 0 GT s 8 0 GT s Specify the upper limit of the link speed of the PCI dev...

Page 77: ...essor configuration QPI Frequency Limit Auto 6 4 GT s 8 0 GT s 9 6 GT s Specify the upper limit of the QPI link speed VT d Disabled Enabled Enable or disable Intel R Virtualization Technology for Dire...

Page 78: ...on the left move the cursor to it and then press the Enter key to show its submenus For details about the options see the table below Option Parameter Description SATA Information SATA Mode Disabled...

Page 79: ...ATA Information submenu For details about the options see the table below Option Parameter Description SATA Port0 Display only Shows a device connected to each port Not Present is shown when no device...

Page 80: ...n the Start Unit command is issued to a USB device Controller Timeout 1 sec 5 sec 10 sec 20 sec Specify the timeout period when the Control Bulk or Interrupt Transfer command is issued to the USB Cont...

Page 81: ...Serial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press the Enter key to display the menu screen shown below From BIOS Redirection Port select Serial P...

Page 82: ...that supports this feature must be connected If the connected device does not support this feature the serial ports will fail to return from halt state Console Redirection Settings BIOS Redirection P...

Page 83: ...creen shown below For details about the options see the table below Option Parameter Description Network Stack Disabled Enabled Enable or disable UEFI Network Stack If this option is set to Enabled th...

Page 84: ...ter Description iSCSI Initiator Name Alphanumeric character between 4 and 223 Specify the name of the iSCSI Initiator The initiator name must be IQN format iSCSI Qualifier Name The menu items below ca...

Page 85: ...0g Maintenance Guide 85 Chapter 2 Useful Features 1 Add an Attempt submenu Note A MAC address is displayed when the onboard LAN controller or the UEFI driver for the PCI device is loaded Option Parame...

Page 86: ...lishing Timeout 100 16000 20000 Specify the timeout time in msec for iSCSI connection OUI format ISID Display only Displays the OUI format ISID Configure ISID 6 digit numerics Specify the lower 3 byte...

Page 87: ...ecify the authentication type CHAP Type One way Mutual Specify the CHAP type This item is displayed when CHAP is selected for Authentication Type CHAP Name Up to 126 Alphanumeric characters Specify th...

Page 88: ...See MAC XX XX XX XX XX XX submenu 3 Delete Attempts submenu Option Parameter Description Attempt XX Disabled Enabled Select Enabled for an iSCSI attempt you want to delete Commit Changes and Exit Sav...

Page 89: ...ge Attempt Order Specify the priority of iSCSI attempt Press the Enter key to open the pop up window and specify the priority by using or key Commit Changes and Exit Save the current setting and retur...

Page 90: ...ation submenu Option Parameter Description UEFI Driver Name This item is displayed when the onboard LAN controller or a UEFI driver for a PCI device is loaded The on screen menu depends on the specifi...

Page 91: ...VLAN Configured VLAN List VLAN ID x Priority x Disabled Enabled Set VLAN to be deleted to Enabled Remove VLAN Delete the specified VLAN b Driver Health submenu Option Parameter Description UEFI Driver...

Page 92: ...e Enter key to show its submenus Then configure the settings Select Administrator Password or User Password and then press the Enter key to display the screen where you can register change the passwor...

Page 93: ...r user right Security Configuration Password On Boot Disabled Enabled Enable or disable the feature that requires a password entry on boot This option can be selected when Administrator Password is se...

Page 94: ...d Enabled Enable or disable the Secure Boot function It can be enabled when the key is registered Secure Boot Mode Standard Custom To add delete the key specify Custom Invalid Signature Detection Boot...

Page 95: ...X and DBT This option can be executed only when Provision Factory Default keys is set to Enabled Save All Secure Boot Variables Save all keys and signature databases PK KEK DB DBX and DBT in an extern...

Page 96: ...enance Guide 96 Chapter 2 Useful Features 2 Trusted Computing submenu From the Security menu select Trusted Computing and then press the Enter key to display the menu screen shown below If you enable...

Page 97: ...ed Enable or disable TPM features This option can be selected when TPM Support is set to Enabled Platform Hierarchy Disabled Enabled Enable disable Platform Hierarchy This option can be selected when...

Page 98: ...s option can be selected when VT x VT d and TPM State are set to Enabled VT x Disabled Enabled Enable or disable Intel R Virtualization Technology feature to virtualize processor VT d Disabled Enabled...

Page 99: ...ed when a PCIe Uncorrectable error is detected and PCI PERR or SERR is detected FRB 2 Policy Retry 3 Times Disable FRB2 Timer Always Reset Specify how the system should operate if an FRB level 2 error...

Page 100: ...on is set to Disabled OS booting continues regardless of user s response even if an error is detected during POST Memory Error Halt Boot Enable or disable the feature to suppress OS booting when POST...

Page 101: ...ime The power is measured only at the next POST execution This parameter is automatically changed to Disabled after the measurement Always The power is measured at every POST execution One Time is sel...

Page 102: ...play only Shows the serial number of the system Chassis Part Number Display only Shows the part number of the chassis Chassis Serial Number Display only Shows the serial number of the chassis Onboard...

Page 103: ...ion is selectable when AC LINK is set to Power On or Last State Delay Time 45 600 Specify the delay time in unit of seconds The minimum configurable time may be changed from the factory set value The...

Page 104: ...ower when the AC power is turned off once and then back on in accordance with the AC LINK setting System status before AC power was turned off AC LINK setting Stay Off Last State Power On Operating DC...

Page 105: ...Prompt Timeout 0 65535 Specify the time until F2 is pressed to launch SETUP Boot Mode Legacy UEFI Specify the boot mode This option can be selected only when Secure Boot is set to Disabled Select UEF...

Page 106: ...2 Removable Removable Priorities Boot Option 1 Removable device 1 3 Removable Priorities Boot Option 2 Removable device 2 4 3 Boot Option 3 HDD HDD Priorities Boot Option 1 HDD device 1 5 HDD Prioriti...

Page 107: ...f Remote Management Extended License Tips If the boot mode is UEFI information about the device that the installed OS has registered is displayed in HDD Priorities The model number of the hard disk ma...

Page 108: ...es and Power Off The SETUP utility closes with all the changes saved in NVRAM After the SETUP utility closes the power of the server is automatically turned off d Discard Changes and Power Off The SET...

Page 109: ...uration 1 If you press the F4 key while the POST is running the Keyboard type selection menu appears Keyboard type selection menu 2 When you select a type of keyboard that is connected to the server t...

Page 110: ...e parameter value for each item select OK to apply the new value to BMC See Chapter 2 2 2 EXPRESSSCOPE Engine 3 for details b ECO You can view or set information concerning ME Management Engine See Ch...

Page 111: ...BMC See Chapter 2 2 3 Configuration Menu for details b Clear SEL You can erase SEL System Event Log of BMC See Chapter 2 2 4 Clear SEL for details c Reset You can reset BMC without changing configura...

Page 112: ...Management You can manage users who use BMC See Chapter 2 2 3 2 User Management for details c Mail Alert You can view E mail alert issued from BMC and change parameter setting See Chapter 2 2 3 3 Mai...

Page 113: ...ps 100Mbps Half Connecting by Half Duplex at speed of 100 Mbps 10Mbps Full Connecting by Full Duplex at speed of 10 Mbps 10Mbps Half Connecting by Half Duplex at speed of 10 Mbps Auto Negotiation BMC...

Page 114: ...Enable SSH Port Number Specify the SSH port number 11 22 1 Can be specified if the server supports this feature 2 When set to Shared BMC LAN the BMC LAN port is disabled When set to Shared BMC LAN th...

Page 115: ...Disable User Domain Name Specify the user domain name 5 6 Blank Timeout Specify timeout period for connection with Domain Controller 5 120 Domain Controller Server1 Enable or disable Domain Controlle...

Page 116: ...o 19 ASCII characters can be used excluding blank quotation ampersand question mark equal sign and 4 Privileges are defined as follows Administrator User who has administrator right All operations are...

Page 117: ...2 1 Disable To 2 E Mail Address Specify the mail address of To 2 2 3 Blank To 3 Select Enable Disable of To 3 1 Disable To 3 E Mail Address Specify the mail address of To 3 2 3 Blank From Specify the...

Page 118: ...rt Test Execute test by sending an alert by mail 10 1 When Mail Alert is enabled at least one address should be enabled 2 Can be specified only when To X is set to Enable 3 Up to 255 characters includ...

Page 119: ...ble or disable tertiary receiver 4 Disable IP Address3 Specify the IP Address of tertiary receiver 5 0 0 0 0 Alert Level Alert Level Specify the kind of event to alert Error Warning Error When Error i...

Page 120: ...age Select a keyboard language Japanese JP English US French FR German DE English US Remote Media Encryption Enable or disable encryption Enable Remote CD DVD No Encryption Specify the port number of...

Page 121: ...rage power consumption Watt CPU Throttling Shows Current Maximum Minimum Average CPU throttling rate 2 Memory Throttling Shows Current Maximum Minimum Average memory throttling rate 2 Configuration Ag...

Page 122: ...on Power Optimized Optimize power consumption Performance Optimized Disable CPU Cores Specify the number of cores to be disabled Allowable value is between 0 and Number of maximum cores 1 7 0 1 These...

Page 123: ...y Specify the Authentication Key 4 5 guest Redirection Enable or disable Redirection feature 4 6 Enable 1 When this item is changed to from Overwrite oldest SEL all log records in the SEL Repository a...

Page 124: ...ssing and returns to BMC Configuration menu Enter key Clears SEL 2 5 Reset If you select Reset on EXPRESSSCOPE Engine 3 menu the confirmation message as show below appears Confirmation message Reset E...

Page 125: ...firmation message as show below appears Confirmation message Initialization ESC key Aborts processing and returns to Main menu Enter key Initializes BMC configuration settings and restores the default...

Page 126: ...up data Flash FDD can be used for a temporary data only 3 1 1 Compensation for recorded data NEC does not pay compensation for data recorded on Flash FDD even if the data is lost 3 1 2 Handling Flash...

Page 127: ...D Express5800 R120g 2E T120g Maintenance Guide 127 Chapter 2 Useful Features 3 1 3 Use in EXPRESSBUILDER Connect Flash FDD after Home Menu appears Remove Flash FDD from the server before closing EXPRE...

Page 128: ...er s Guide or NEC ESMPRO Manager online help 4 1 Supported OS The power control feature is available for the following OSs Windows Server 2008 Standard Windows Server 2008 Enterprise Windows Server 20...

Page 129: ...g Windows Server 2008 R2 2012 2012 R2 Ignore the following event when Windows Server 2008 R2 2012 or 2012 R2 is run on the server This event is logged at the normal operation of controlling the server...

Page 130: ...figuration Utility starts Press Ctrl M or Enter to run LSI Software RAID Configuration Utility Tips If you fail to press Ctrl M keys or Enter key or the system proceeds without displaying the followin...

Page 131: ...atures 5 1 1 Quitting LSI Software RAID Configuration Utility To quit the utility press the Esc key on the TOP menu of LSI Software RAID Configuration Utility Select Yes Press CTRL ALT DEL To Reboot T...

Page 132: ...ter Select an adapter Rebuild Rate 30 Percentage of IO for Rebuild Chk Const Rate 30 Percentage of IO for Check Consistency FGI Rate 30 Percentage of IO for Foreground Initialize BGI Rate 30 Percentag...

Page 133: ...of Virtual Drive Disk WC Display Write Cache Policy of Virtual Drive Read Ahead Display Read Ahead Policy of Virtual Drive Physical Drive Operation of physical drive Physical Drive Selection Menu Sele...

Page 134: ...nfiguration clears the existing configuration To add configuration to the existing configuration select View add Configuration Note You cannot specify the Virtual Drive capacity on the Easy Configurat...

Page 135: ...New Configuration ARRAY SELECTION MENU screen appears 4 Move the cursor onto the physical device to be included in the disk array and then press the Space key The display for the selected physical dev...

Page 136: ...Press the F10 key to create a virtual drive The Virtual Drives Configure screen appears The figure below shows an example of RAID1 configured with two physical devices xxx xxxGB shows the capacity SPA...

Page 137: ...he unit MB GB or TB used in the Size field 3 Size Specify the size of the virtual drive Up to eight virtual drives can be created per RAID Controller You cannot specify the size for RAID10 4 DWC Disk...

Page 138: ...ation 12 Press the Esc key to return to the TOP menu screen and then select Initialize 13 On the Virtual Drives screen move the cursor to the virtual drive to be initialized and then press the Space k...

Page 139: ...sical device indicating FAIL and then press the Space key to select it The color of FAIL indication for the selected physical device changes to pink 5 Press the F10 key 6 Select Yes to start the rebui...

Page 140: ...then Physical Drive The Objects PHYSICAL DRIVE SELECTION MENU screen appears 4 Move the cursor onto the physical device to be hot spared and then press the Enter key 5 Select Make HotSpare 6 When you...

Page 141: ...u screen and then exit LSI Software RAID Configuration Utility Note To cancel the hot spare setting select Objects and then Physical Drive move the cursor onto the physical device to be canceled for h...

Page 142: ...een appears 3 Move the cursor onto the virtual drive to be checked for consistency and press the Space key The virtual drive is selected 4 Press the F10 key 5 Select Yes to start consistency checking...

Page 143: ...virtual drive to be removed and then press the Delete key Select Yes when the message Want To Delete A VD is displayed 2 Force Online Use this feature to forcibly put a physical device in the FAIL sta...

Page 144: ...server and wait for POST to proceed After a while the following message appears at the bottom left of the screen Press F2 SETUP F4 ROM Utility Press 12 Network If you press the F2 key SETUP starts upo...

Page 145: ...ced menu The Advanced menu appears if you move the cursor to the position of Advanced If you select UEFI Driver Configuration and press the Enter key the following submenu appears Select LSI Software...

Page 146: ...e 146 Chapter 2 Useful Features 5 4 3 Quitting LSI Software RAID Configuration Utility To quit the utility press the Esc key on the TOP menu of LSI Software RAID Configuration Utility When the followi...

Page 147: ...driver version UEFI Driver TimeStamp UEFI driver build timestamp Change Controller Properties Change of the parameter for the RAID controller Apply Changes Reflecting the change Set Factory Defaults S...

Page 148: ...ting is Enabled Read Ahead Enable Read Ahead setting View Associated Drives Displays the HDD configuring the Virtual Drive Select Virtual Drive Operations Virtual Drive operation Select Virtual Drive...

Page 149: ...s of the Physical Drives Select Drive Physical Drive selection Start Locate Device dependent Lights on blinks the LED of the slot on which the selected Physical Drive is mounted Stop Locate Device dep...

Page 150: ...lect Virtual Drive Management and then Create Configuration 3 For Select RAID Level on the following screen select the RAID level RAID0 RAID1 or RAID10 Run LSI Software RAID Configuration Utility Crea...

Page 151: ...Group The procedures to create the virtual drive in each case are following below Note Up to eight virtual drives can be created For RAID10 only creating a new virtual drive is available For RAID10 th...

Page 152: ...hysical device type is displayed on the following screen select the physical device to be created and select Enabled 4 Select all of the physical devices to be created select Apply Changes and then se...

Page 153: ...ive Size Unit Specify the unit MB GB TB used for Virtual Drive Size 5 4 Disk WC Specify the Disk Write Cache policy Parameter Remarks Enable Write back Disable Write through Recommended For this serve...

Page 154: ...54 Chapter 2 Useful Features 6 When all the settings are completed select Save Configuration Note You may select either of the upper or lower Save Configuration which is provided at two locations 7 Se...

Page 155: ...es 4 2 New creation RAID10 1 Select RAID10 for Select RAID Level 2 Select Select Drives under Span1 and then select the device type for Select Media Type Note Do not select Both This platform does not...

Page 156: ...selected physical device is displayed select two physical devices to be created and then select Enabled 4 Select all of the physical devices to be created select Apply Changes and then select OK on t...

Page 157: ...e type for Select Media Type 7 When the selected physical device is displayed select two physical devices to be created and then select Enabled 8 Select all of the physical devices to be created selec...

Page 158: ...cify the Read Ahead setting Parameter Remarks Disable Does not perform read ahead Enable Performs read ahead Recommended Note For RAID 10 the virtual drive can be created only with the maximum size Pa...

Page 159: ...Chapter 2 Useful Features 10 When all of the settings are complete select Save Configuration Note You may select either of the upper or lower Save Configuration which is provided at two locations 11 S...

Page 160: ...1 Select Free Capacity for Select Drives From 2 Select Select Drive Groups 3 Select the Drive Group to be additionally created for Choose Drive Group and then select Enabled 4 Select Apply Changes an...

Page 161: ...l Drive Size Specify the capacity of the virtual drive 5 3 Virtual Drive Size Unit Specify the unit MB GB TB used for Virtual Drive Size Important The Disk WC and Read Ahead settings reflect the origi...

Page 162: ...drive is created 5 Select Virtual Drive Management and then Manage Virtual Drive Properties and check the Virtual Drive information on the following screen When multiple virtual drives are created for...

Page 163: ...itialized for Select Virtual Drive Important Data is lost after initialization Take extreme care to select the correct Virtual Drive 8 Select Virtual Drive Operation and then select Fast Initializatio...

Page 164: ...T120g Maintenance Guide 164 Chapter 2 Useful Features 9 Select Start Operation and then select Yes on the following screen to start the Fast Initialization Note Fast Initialization completes in a few...

Page 165: ...this server 12 For RAID1 RAID10 boot up the OS and run Check Consistency For more information about how to run Check Consistency see Universal RAID Utility User s Guide Important Check Consistency on...

Page 166: ...the OS If you need to run Rebuild on the LSI Software RAID Configuration Utility follow the procedure below 1 Replace a physical device and then restart the server 2 Run LSI Software RAID Configurati...

Page 167: ...n select Rebuild 6 Select Start Operation 7 Select OK to start the rebuild Note The status of Operation Progress is not automatically updated If you want to update the progress status press the Esc ke...

Page 168: ...Connect a physical device for hot sparing and then turn on the server 2 Run LSI Software RAID Configuration Utility 3 On the TOP menu screen select Drive Management The following screen appears Connec...

Page 169: ...RAID System Configuration Express5800 R120g 2E T120g Maintenance Guide 169 Chapter 2 Useful Features 4 Select Select Drive and then select the physical device for hot sparing 5 Select Drive Operation...

Page 170: ...0 R120g 2E T120g Maintenance Guide 170 Chapter 2 Useful Features 6 Select Assign Global Hot Spare Drive 7 Select Start Operation and then select OK 8 Return to the TOP menu screen 9 Select Drive Manag...

Page 171: ...nce Guide 171 Chapter 2 Useful Features 11 Confirm that a hot spare drive has been created 12 Exit LSI Software RAID Configuration Utility Note To cancel the HotSpare setting select Drive Management S...

Page 172: ...ware RAID Configuration Utility takes long time Run Check Consistency from the Universal RAID Utility on the OS For RAID0 running Check Consistency is not required 1 From the TOP menu of LSI Software...

Page 173: ...iguration Express5800 R120g 2E T120g Maintenance Guide 173 Chapter 2 Useful Features 2 Select Select Virtual Drive Operations 3 Select the target virtual drive for Select Virtual Drive 4 Select Virtua...

Page 174: ...5 RAID System Configuration Express5800 R120g 2E T120g Maintenance Guide 174 Chapter 2 Useful Features 5 Select Check Consistency 6 Select Start Operation 7 Select Yes on the next screen...

Page 175: ...n for Virtual Drive Operation changes to Check Consistency on the Select Virtual Drive Operations screen and the progress is displayed at the bottom of the screen Note The status of Operation Progress...

Page 176: ...OK 2 Place Drive Online Use this feature to forcibly put a physical device in the FAIL status online From the TOP menu select Drive Management and then Select Drive Operations confirm that the target...

Page 177: ...Array Physical Drive Physical Device Physical Device Drive Group Disk Array Disk Array Tips raidcmd is a command that Universal RAID Utility provides See Universal RAID Utility User s Guide for more...

Page 178: ...100 High 8 to 14 Middle 0 to 7 Low Consistency Check Priority Chk Const Rate LSI Software RAID Configuration Utility 15 to 100 High 8 to 14 Middle 0 to 7 Low Setting level of Universal RAID Utility a...

Page 179: ...ewer raidcmd Controller RAID Controller RAID Controller Virtual Drive Logical Drive Logical Drive Drive Group Disk Array Disk Array Drive Physical Device Physical Device Tips raidcmd is a command prov...

Page 180: ...Utility Rebuild priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Patrol Read priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Consistency Check priority 80 to 100 High 31 to 79 Middle 0 to 30 Lo...

Page 181: ...n in Chapter 2 6 2 Menus of EXPRESSBUILDER 1 Boot Selection Menu will appear Windows Application After installing Starter Pack in the server you can run EXPRESSBUILDER as a Windows application Run NEC...

Page 182: ...Menu shown in 2 Home Menu appears when you choose OS installation or no key is pressed Tool Menu shown in 3 Tool Menu appears when you choose Tool menu Normal mode Usually choose this mode when runni...

Page 183: ...hout installing Windows choose Manual Selection in the step 1 of Setup b Utilities Starts a utility in EXPRESSBUILDER For details see Chapter 2 6 3 Utilities in EXPRESSBUILDER c Versions Shows the ver...

Page 184: ...be Reader to your computer to read the manuals b Versions Shows the versions of the included software drivers and EXPRESSBUILDER c Integrated Installation Installs several applications or Starter Pack...

Page 185: ...and initializes formats it All data on Internal Flash Memory is deleted b Update Copies the data of EXPRESSBUILDER DVD or other media to Internal Flash Memory The data is overwritten and all previous...

Page 186: ...ng the management LAN port to your network enables you to do the following from a remote site by using a web browser and SSH client Managing the server Operating KVM keyboard video and mouse from a re...

Page 187: ...aintenance Guide 187 Chapter 2 Useful Features 8 NEC ESMPRO 8 1 NEC ESMPRO ServerAgentService for Windows For details of NEC ESMPRO ServerAgentService for Windows see NEC ESMPRO ServerAgentService Ins...

Page 188: ...NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and the RAID system of the server To use these features install the bundle software for the server such as NEC ESMP...

Page 189: ...You can specify configuration data to the BMC of the server by using this utility For details see Server Configuration Utility User s Guide in EXPRESSBUILDER 8 5 NEC ExpressUpdate Agent You can easil...

Page 190: ...lect the server information Product Info for maintenance by using this utility 9 1 Usage Run the stdclct collect exe contained in the installation folder of this utility This utility is usually instal...

Page 191: ...R120g 2E T120g Maintenance Guide 191 Chapter 2 Useful Features 10 Ezclct Viewer Ezclct Viewer can display the log files collected by NEC Product Info Collection Utility For details see Ezclct Viewer U...

Page 192: ...178 RAID Controller 2GB RAID 0 1 5 6 N8103 179 RAID Controller 2GB RAID 0 1 5 6 For information about installing Universal RAID Utility see Universal RAID Utility in Installation Guide Windows See Uni...

Page 193: ...20g Maintenance Guide 193 Chapter 2 Useful Features 12 Express Report Service Express Report Service HTTPS For details about Express Report Service Express Report Service HTTPS see Express Report Serv...

Page 194: ...MG Express5800 R120g 2E T120g Maintenance Guide 194 Chapter 2 Useful Features 13 Express Report Service MG For details about Express Report Service MG see Express Report Service MG Installation Guide...

Page 195: ...of error messages for errors detected by the power on self test POST 2 List of Windows Event Logs Shows a list of Windows event logs 3 Accessing Data for Electrical Power Temperature and Processor Uti...

Page 196: ...has been disabled AE02 CPU1_DIMM2 has been disabled Press F1 to resume F2 to setup Messages indicating a memory error in this example the message indicates that CPU1_DIMM1 and CPU1_DIMM2 have failed...

Page 197: ...er Start SETUP and then setup each item again If the same error is detected repeatedly in spite of re setting contact your sales representative This error message also appears when lithium battery is...

Page 198: ...CPU1_DIMM6 An error was detected in CPU1_DIMM6 A007 Memory Error detected in CPU1_DIMM7 An error was detected in CPU1_DIMM7 A008 Memory Error detected in CPU1_DIMM8 An error was detected in CPU1_DIMM...

Page 199: ...ted CPU1_DIMM3 has been disabled AE04 CPU1_DIMM4 has been disabled A memory error was detected CPU1_DIMM4 has been disabled AE05 CPU1_DIMM5 has been disabled A memory error was detected CPU1_DIMM5 has...

Page 200: ...An error in CPU2_DIMM3 was detected but because all memory is currently disabled this DIMM was forcibly enabled AE90 CPU2_DIMM4 with error is enabled An error in CPU2_DIMM4 was detected but because a...

Page 201: ...lot 03 PCIe Link Failure Connection failure of PCIe bus was detected on PCI slot 03 B214 PCI Slot 04 PCIe Link Failure Connection failure of PCIe bus was detected on PCI slot 04 B215 PCI Slot 05 PCIe...

Page 202: ...h SM Bus C068 8th SMBus device Error detected An error was detected on 8th SM Bus C101 BMC Memory Test Failed An error was detected on BMC Unplug the power cord wait for at least 30 seconds then resta...

Page 203: ...it for at least 30 seconds then restart the server At that time check the jumper switch setting on motherboard If the same error is detected repeatedly contact your sales representative C11E Communica...

Page 204: ...t 30 seconds then restart the server If the same error is detected repeatedly contact your sales representative C501 ME is in Recovery Mode Intel Node Manager is in Recovery Mode Unplug the power cord...

Page 205: ...o DIMMs are installed Check if DIMMs are properly installed If the same error persists contact your sales representative 1 5 2 1 No processors are installed Check if processor is properly installed If...

Page 206: ...ll disappear when SETUP operation is completed Waiting for normal temperature A temperature abnormality was detected inside the server Lower the room temperature or turn off the power to cool the serv...

Page 207: ...ocessor2 Voltage Upper Critical Processor Voltage Lower Non Critical Processor Voltage Upper Non Critical Processor Voltage Lower Critical Processor Voltage Upper Critical BaseBoard Voltage Lower Non...

Page 208: ...emperature Upper Non Critical CPU2 DIMM Area Temperature Lower Critical CPU2 DIMM Area Temperature Upper Critical Processor1 Thermal Control Upper Non Critical Processor1 Thermal Control Upper Critica...

Page 209: ...DIMM7 CPU1 DIMM8 Uncorrectable Error An unrecoverable error occurred for CPU1 DIMM8 CPU2 DIMM1 Uncorrectable Error An unrecoverable error occurred for CPU2 DIMM1 CPU2 DIMM2 Uncorrectable Error An unr...

Page 210: ...d restart the server If this does not resolve the problem contact your sales representative Node Manager Firmware Flash Erase Error Node Manager Firmware Flash Corrupted Node Manager Internal Error No...

Page 211: ...r Non Critical A fan alarm was detected The cooling fan has failed or is clogged Contact your sales representative System Rear FAN2 Lower Non Critical System Rear FAN3 Lower Non Critical System Rear F...

Page 212: ...e registered in the event viewer but this does not affect system operation 129 megasas2 Warning Reset command is issued to device Device RaidPort x Any number replaces x While the system is running Th...

Page 213: ...ETH port Reason and suggestion to fix This problem may happen since the computer is connected back to back or the cable is unplugged To solve this issue connect the port to a switch or define the por...

Page 214: ...an OS and does not occur repeatedly there is no problem in system operation 7023 Service Control Manager Error The IP Helper service terminated with the following error The service cannot be started e...

Page 215: ...n of event Create for component 2c86c843 77ae 4284 9722 27d65366543c failed When installing an OS If this event is logged only when installing an OS and does not occur repeatedly there is no problem i...

Page 216: ...215 Microsoft Windows AppReadiness Error ART ResolveStoreCategories of Administrator failed Error Class not registered 0 0469065 sec When installing an OS If this event is logged only at the first sig...

Page 217: ...able is unplugged For solving this issue connect the port to a switch or define the port type explicitly IB or ETH instead of auto There may be cases that the above message is somewhat different At th...

Page 218: ...When installing an OS Go to the following Microsoft website for details http support microsoft com kb 956479 10149 Microsoft Windows WinRM Warning The WinRM service is not listening for WS Management...

Page 219: ...the Internet connection is established there is no problem with system operation 1001 Microsoft Windows Dhcp Client Error Your computer could not assign an address from the network by the DHCP Server...

Page 220: ...en the below values are 00 in Details in the event logs Display this event does not affect system operation Word style 0000 0068030E 00000001 00000000 C004000B 0008 00000103 00000000 00000000 002D0800...

Page 221: ...stalling an OS This event does not affect system operation 1004 IPMIDRV Warning The IPMI device driver attempted to communicate with the IPMI BMC device during normal operation However the communicati...

Page 222: ...this computer To configure ASP NET by running IIS install or enable IIS and then register the ASP NET again by using aspnet_regiis exe i When installing NET Framework 4 0 This event does not affect sy...

Page 223: ...ss from the network by the DHCP Server for the Network Card with network address MAC address The following error occurred 0x79 Your computer will continue to try and obtain an address on its own from...

Page 224: ...by using Visual Basic Script named as Power vbs Start Script Option Explicit Prepare for IPMI Driver Dim osvc oclass Dim oinstance oipmi set osvc getobject winmgmts root wmi set oclass osvc get micros...

Page 225: ...stance next Get SDR Repository Info Dim oinparams set oinparams oclass methods_ requestresponse inparameters Get SDR Repository Info oinparams networkfunction ha oinparams lun 0 oinparams responderadd...

Page 226: ...rc_ms 20 14 oinparams requestdatasize 6 set outtmp oipmi execmethod_ requestresponse oinparams units1 outtmp ResponseData 3 Select Case outtmp ResponseData 4 case 0 units2 unspecified case 1 units2 de...

Page 227: ...nction ha oinparams lun 0 oinparams responderaddress h20 oinparams command h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 48 idlength oinparams requestdatasize 6 set outsdridstring oipmi exec...

Page 228: ...Enum _ objWMIService Win32_PerfFormattedData_PerfOS_Processor objectSet objRefresher Refresh Dim first first true Do For each intProcessorUse in objProcessor If first Then If intProcessorUse Name _Tot...

Page 229: ...built in flash memory that stored EXPRESSBUILDER as standard You can start EXPRESSBUILDER from it without DVD when pressing F3 key during POST NEC ESMPRO Standard software for the server management Th...

Page 230: ...5 Revision Record Express5800 R120g 2E T120g Maintenance Guide 230 Chapter 3 Appendix 5 Revision Record Document Number Date Issued Description 10 115 01 104 01 April 2016 Newly created...

Page 231: ...MEMO...

Page 232: ...2E T120g Maintenance Guide April 2016 NEC Corporation 7 1 Shiba 5 Chome Minato Ku Tokyo 108 8001 Japan NEC Corporation 2016 The contents of this manual may not be copied or altered without the prior w...

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