5. Troubleshooting
Express5800/R120g-2E, T120g Maintenance Guide
32
Chapter 1 Maintenance
[?]
Unable to install Windows
Did you check the precautions for installation?
→
For installing OS, see "
Installation Guide (Windows)
".
[?]
A product key is not requested
Did you use the backup DVD-ROM?
→
You do not need to type the product key when installing Windows with the backup DVD-ROM.
[?]
The following devices are indicated as faulty devices in a Windows Server 2012 R2 / Windows Server 2012
Server Core installation environment
•
SM Bus Controller
•
Base System Device
•
System Interrupt Controller
•
Performance
Counters
•
PCI
Device
→
There is no operational problem.
[?]
The keyboard or mouse does not work
→
When the keyboard or mouse is connected to the USB 3.0 port, this error occurs. Connect them to the
USB 2.0 port. See
Chapter 1
(
4. Names and Functions of Parts
in
User’s Guide
.
[?]
The following message appears when installing OS, and cannot proceed
→
The USB optical disk drive is connected to USB 3.0 port. Connect an optical disk drive to USB 2.0 port.
See
Chapter 1
(
4. Names and Functions of Parts
) in
User’s Guide
.
[?]
Unable to access the partition which was previously created after reinstalling while several disks are
connected
→
For details, refer to the Microsoft website below:
http://support.microsoft.com/kb/2497048/ja
(Japanese only)
[?]
When Windows Server 2008 R2 is installed while several disks are connected, the system partition and
the boot partition (100 MB) are created in another disk
→
For details, refer to the Microsoft website below:
http://support.microsoft.com/kb/2530901/ja
(Japanese only)
Summary of Contents for Express5800/R120g
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