5. Troubleshooting
Express5800/R120e-1M, R120e-2M Maintenance Guide
43
Chapter 1 Maintenance
5.9
When EXPRESSBUILDER is Started on Windows
[?]
Cannot read online documents
Do you have Adobe Reader installed correctly in your system?
→
Some documents are supplied in PDF format. To read PDF files, Adobe Reader needs to be installed in
your computer.
Is your browser Internet Explorer?
→
Internet Explorer sometimes displays the Information bar to enforce security. If this happens, click the
Information bar to display the documents.
[?]
The menu does not appear
Is the shift key pressed?
→
Setting the DVD/CD with the shift key pressed down cancels the Autorun feature.
Is the OS in the proper state?
→
The menu may not appear depending on the system registry setting or the timing to set the DVD/CD. In
such a case, select
My Computer
from Explorer and double-click the icon of the set DVD drive.
[?]
Some menu items are grayed out
Is your system environment correct?
→
Some software requires administrator authority or needs to be operated on the server. Run on the
appropriate environment.
5.10
For Bundled Software
[?]
The installer was displayed by a wrong language or resulted in an error.
Is your system environment correct?
→
Confirm the settings of [Regional and Language Options]. Set the language settings of each tab to
English (US).
[?]
NEC ESMPRO Agent (for Windows)
→
For details of NEC ESMPRO Agent (for Windows), see "NEC ESMPRO Agent Installation Guide
(Windows)" in EXPRESSBUILDER or its help.
[?]
NEC ESMPRO Manager
→
For details of NEC ESMPRO Manager, see "NEC ESMPRO Manager Installation Guide" in
EXPRESSBUILDER or its help.
