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NEC EXP320J User Manual Download Page 412

7-2  Troubleshooting 

TO LOCATE THE ERRORS 

Use NEC ESMPRO to monitor the occurrence of fault during the system operation. 

Especially take note on whether any alert is reported to NEC ESMPRO Manager on the 
management PC. Check whether any alert is reported on the Operation Window, Data Viewer, or 
Alert Viewer of NEC ESMPRO Manager. 

[Example]  

 

Summary of Contents for EXP320J

Page 1: ...N8800 122F 132F EXP320J NEC Express5800 320Fd LR N8800 123F 133F EXP320K NEC Express5800 320Fd MR User s Guide 3rd Edition 10 2008 856 127506 101 C ...

Page 2: ... Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC To allow for design and sp...

Page 3: ... This guide uses the following three types of symbols to give indications and precautions against a danger They are defined as follows Indicates that there is a risk of danger Each image symbolizes a particular type of danger Attention Indicates what you must not do Each image symbolizes a particular type of prohibition Prohibited actions Indicates what you must do Each image symbolizes a particul...

Page 4: ...ser beam Indicates a risk of an explosion Indicates a risk of a personal injury Prohibited actions Indicates a general prohibition that is not defined herein Do no touch the indicated area There is a risk of an electric shock or fire Do not touch with wet hands There is a risk of an electric shock Keep from flame There is a risk of a fire Avoid using water or liquid nearby If it spills on the equi...

Page 5: ...Mandatory actions Unplug the server There is a risk of an electric shock or fire Indicates a general action to take that is not defined herein Make sure to follow the instructions ...

Page 6: ...Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada CE Statement Warning This is a Class A product In residential environment this product may cause radio interference in which case the user may be required to take adequate measures EN55022 This system is classified as a CLASS 1 LASER PRODUCT This label...

Page 7: ...據危險程度不同 使用 警告 注意 等詞 含義如下 WARNING 表示如不遵守該指示 可能引發人員傷亡 CAUTION 表示如不遵守該指示 可能發生燒傷等身體損傷或造成物質損失 對危險的提示表示有如下三種符號 具體含義如下所述 表示該處可能發生危險 符號為危險內容的圖案 注意 表示禁止行為 符號中或其附近的圖案為禁止行為內容 禁止行為 表示強制行為 符號中的圖案為強制必須做的行為內容 即為避免危險必需的行為 強 制行為 用戶指南中範例 注意符號 表示危險程度的用語 CAUTION 注意高溫 本產品關閉電源後 內置硬碟等內部設備仍然處於高溫狀態 請在充分冷卻之後 進行拆裝 禁止行為的提示符號 有可能沒 有此類提示 危險提示內容 ...

Page 8: ...符號 注意 表示有觸電的危險 表示有因高溫而負傷的危險 表示有手指等被夾住的危險 表示有冒煙或者著火的危險 表示非特定的一般的提醒警告 表示有因雷射導致失明的危險 表示有爆炸的危險 表示有受傷的危險 禁止行為 表示非特定的一般禁止 不要觸摸指定區域 有觸電或著火的危險 不要用濕手觸摸 有觸電的危險 遠離火源 有著火的危險 遠離液體 如果沾到液體 有觸電或著火的危險 請不要對本設備進行拆卸 修理 改造 有觸電和發生火災的危險 ...

Page 9: ...下 有發生火災和觸電的危險 對非特定的一般使用者的行為進行指示 請按照說明進行操作 這是CLASS 1 LASER PRODUCT 該標籤貼於系統的內部光碟 注意 本產品通過多餘的硬體模組提供硬體容錯性能 但是這並不表示能夠保證完全容錯 如 在以 下情況下可能發生宕機 軟體發生致命故障 多餘硬體雙方均發生故障 不能運行 時鐘產生器線路或內部連接背板等非多餘元件發生致命故障 切斷了整個系統的AC電源 CLASS 1 LASER PRODUCT ...

Page 10: ...em or Microsoft Windows Server 2003 Enterprise x64 Edition operating system are called Windows Server 2003 x64 Edition for short Microsoft Windows Server 2003 R2 32 bit Standard Edition operating system Microsoft Windows Server 2003 R2 32 bit Enterprise Edition operating system Microsoft Windows Server 2003 Standard Edition operating system and Microsoft Windows Server 2003 Enterprise Edition oper...

Page 11: ...use an AC uninterruptible power supply UPS unit Notes 1 No part of this manual may be reproduced in any form without prior written permission of NEC Corporation 2 The contents of this manual are subject to change without prior notice 3 The contents of this manual shall not be copied or altered without prior written permission of NEC Corporation 4 All efforts have been made to ensure the accuracy o...

Page 12: ... THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Page 13: ...he system to instantaneously isolate the failed parts to assure non stop running operation will be moved smoothly from one module to the other minimizing damage to it You can use this NEC Express5800 ft series in a mission critical system where high availability is required By the use of Windows Server 2003 operating system it also provides outstanding openness for general purpose applications etc...

Page 14: ...高性能 擴展性 通用性 的特長之外又加上 考慮與耐故障性出色的 高 貴 的可靠性 被開發了的 Fault Tolerant 服務器 在要求是把向從不給 予由於在萬一障礙的發生中根據也雙重化 把障礙地方做為瞬間割開的事業務影響繼續做動作 一邊的 組件已經一方的組件業務交待順暢地進行 業務給予的損壞做為最小限度控制住的事可能的系統的本裝 置 高 貴 的可用性的基幹業務中也可以放心使用 再根據 Windows 操作系統的採用 能適用通用應用 軟件等 開放性也出色 為了到最大限度拉出本裝置有的機能 很好地變成為變成使用之前正式文本為念 充分 地裝置的對待也請理解 ...

Page 15: ...iption This chapter describes what you should know about the product its component names functions operating procedures as well as handling of devices and other parts Chapter 3 Windows Setup and Operation This chapter describes setup and operation specific to the product when it is on Windows Chapter 4 System Configuration This chapter describes how to make settings of built in basic input output ...

Page 16: ...tions to keep in mind when using the server or software CHECK Something you need to make sure when using the server of software TIPS Helpful information something useful to know About our Web Service Information on NEC Express5800 ft series including modification modules is also available on our web site NEC Express5800 Web Site Asia Pacific http www nec co jp express index html ...

Page 17: ...ddition of options or replacement of failed components To check NEC EXPRESSBUILDER components see the attached list Be sure to fill out and mail the software registration card that is attached to your operating system Make backup copies of included floppy disks if any Keep the original disks as the master disks use these copies in operation Improper use of an included floppy disk or DVD may alter ...

Page 18: ...8 個章從附錄被構成 各自的章象下面一樣的說明被記載 再者 卷末有索引 按照必要請 有效的利用 關於有關本裝置的安裝的說明請參照另冊的用戶指南 安裝編輯 第 1 章 為了安全確 實辦理使用上的注意本裝置必要的注意事項被記載 處理本裝置之前必定請讀 同時 關於用戶支持也 記載著 保守和各種各樣的服務 請希望支持的時候讀 第 2 章 想預先知道的事 本裝置的各部分的名稱和那個功能 一般的操作和設備 關於零部件的處理說明著 第 3 章 關於 Windows 的設 定和在操作 Windows 上的本裝置固有的安裝和操作說明 第 4 章 關於系統的構成 本裝置內部被容納的基本輸入輸出系統的設定方法說明著 同時 關於出貨的時候的參數價值也記載著 第 5 章 關於實用程序的安裝和操作 本裝置用標準添加的 EXPRESSBUILDER 提供的功能和操作方法 和被 EXPRESSBUILDER 光碟容 納的...

Page 19: ...交換出現故障了的零部件的時 候參照 附錄 A 方法 記載著本裝置的方法 附錄 B Ｉ Ｏ端口地址 用一覽顯示著本裝置內部的Ｉ Ｏ端口地址的分配 附錄 C 保守服務網一覽 是 NEC 守備株式會社的服務據點的地址和電話號碼的一覽 受到 保守的時候參照 請聯絡到附近的保守據點 關於本文中的記號 除了正式文本卷頭表現了的安全有關的注意記號以外使用著 3 種記號 變成這些的記號和意義為理解 請確實處理裝置 關於正式文本的 重要 裝置的對待 表現必須用軟件的操作保持的事情和特別應該做注意點 檢查 需要在操縱裝置和軟件上預先做確認表示的點 暗示 預先知道的話對錶現有用的信息 方便的事等 關於正式文本的再購買 如果被遺失了正式文本 最近的銷售店 或購買的銷售店請諮詢 能從用戶指南 和添加的光碟收納的 在線文獻的一部分 下面的主頁下載 ...

Page 20: ...一不足的如果有東西和損傷的東西 請與購買的銷售店聯繫 重要 關於附屬品 添加品因為做安裝的時候和選擇的增設 實體成為出現故障了的時候必要最後一幕請保管 關於添加品的 EXPRESSBUILDER 光碟的構成品 請參照包裝中有的構成品表 操作系統添加的軟件登記卡 請所定事項記入之後 必定投進郵筒 如果軟盤被添加 請採用軟盤的接應 同時 作為主人軟盤最後一幕保管添加的軟盤 請使用備份盤 添加的軟盤再光碟 有在使用方法上犯錯誤的話變更了顧客的系統環境的可能 如果關於使用有不明 的點 不做困難的操作請對購買的銷售店 或保守服務公司詢問 ...

Page 21: ...Rack mount Model 1 11 For Proper Operation 1 12 DISPOSAL OF EQUIPMENT AND CONSUMABLES 1 14 IF SYSTEM TROUBLE IS SUSPECTED 1 15 ABOUT REPAIR PARTS 1 15 ABOUT OUR WEB SERVICE 1 15 安全注意事項 1 17 一般注意事項 1 17 使用電源及電源線注意事項 1 18 安裝 移動 保管及連接注意事項 1 19 整理及操作內部設備時的注意事項 1 21 操作注意事項 1 22 機架式伺服器的注意事項 1 23 操作注意事項 1 24 設備及消耗品的廢棄 1 25 懷疑系統出現故障時 1 26 部件維修 1 26 網路服務 1 26 CHAPTER 2 GENERAL DESCRIPTION 2 1 STANDARD FEAT...

Page 22: ...ss5800 ft series 3 25 Configuring Duplex LAN 3 26 Removing Duplex Dual LAN 3 31 CHECKING THE DUPLICATING OPERATION OF MODULES 3 33 Evaluate Startup and Stop of PCI Modules 3 33 Confirm Start and Stop of CPU Modules 3 36 NEC EXPRESS5800 FT SERIES SERVICE PROGRAM CONFIGURATION 3 38 CHAPTER 4 SYSTEM CONFIGURATION 4 1 SYSTEM BIOS SETUP 4 2 Starting SETUP Utility 4 3 Description of On Screen Items and ...

Page 23: ... 5 80 Notes 5 80 ACTIVE UPGRADE 5 81 Introduction 5 81 Overview 5 82 Preparing for the Active Upgrade Process 5 90 Configuring the Active Upgrade Process 5 110 Performing the Upgrade 5 132 Troubleshooting 5 164 CHAPTER 6 MAINTENANCE 6 1 DAILY MAINTENANCE 6 2 Checking Alert 6 2 Checking STATUS LEDs 6 2 Making Backup Copies 6 3 Cleaning 6 3 SYSTEM DIAGNOSTICS 6 7 Test Items 6 7 Startup and Exit of S...

Page 24: ...lection of Diagnostic Information by Dr Watson 7 42 COLLECTING THE MEMORY DUMP 7 43 CHAPTER 8 SYSTEM UPGRADE 8 1 SAFETY PRECAUTIONS 8 2 ANTI STATIC MEASURES 8 3 PRE UPGRADE VERIFICATION 8 4 PREPARING YOUR SYSTEM FOR UPGRADE 8 5 3 5 INCH HARD DISK DRIVE 8 6 Installing 3 5 inch Hard Disk Drive 8 7 Removing 3 5 inch Hard Disk Drive 8 9 Replacing 3 5 inch Hard Disk Drive 8 10 CPU IO MODULE 8 11 Precau...

Page 25: ...xiii APPENDIX A SPECIFICATIONS A 1 APPENDIX B I O PORT ADDRESSES B 1 ...

Page 26: ...xiv THIS PAGE IS INTENTIONALLY LEFT BLANK ...

Page 27: ...Chapter 1 Precautions for Use This chapter includes information necessary for proper and safe operation of the server ...

Page 28: ...1 2 Precautions for Use 使用上的注意 本章包含著對服務器恰當安全的操作必要的信息 ...

Page 29: ...e certain part of the system so that the user stays alert to possible risks Do not remove or damage the label If this label is missing about to peel off or illegible contact your sales agent The figures below show the location of this label on the server Front of Device ...

Page 30: ...1 4 Precautions for Use 關於警告標籤 隱藏實體內的危險性的零部件和那個週邊警告標籤被粘貼 這個是為了請操縱本裝置的時候 經常在顧客裡 上 認識能考慮的危險性的東西 揭下標籤 請別弄髒 如果這個標籤沒被粘貼 剝落懸掛著 髒等做不能辨認的時候購買的銷售店請聯絡 對以下表現被本產品粘貼的標籤的位置 設備前部 ...

Page 31: ...dor or noise If the equipment emits smoke odor or noise immediately flip off the POWER switch unplug the cord and contact your sales agent There is a risk of a fire Do not insert a wire or metal object Do not insert a wire or metal objects into a vent or disk drive slot There is a risk of an electric shock Do not use the equipment in an unsuitable place Do not install a server rack in an unsuitabl...

Page 32: ...utlet If the rated current is exceeded there is a risk of overheating that could lead to a fire Do not plug the cord insecurely Insert the plug firmly into an outlet There is a risk of heat or fire due to poor contact If dust settles on the slots and it absorbs moisture there is also a risk of heat or fire Do not use nonconforming power cords AC cord is to spend the thing of the next specification...

Page 33: ...fingers on the rail when you mount dismount the equipment into from the rack Do not use or store this product in corrosive environment Avoid the usage or storage of this product in an environment which may be exposed to corrosive gases such as those including but not limited to sulfur dioxide hydrogen sulfide nitrogen dioxide chlorine ammonia and or ozone Avoid installing this product in a dusty e...

Page 34: ...ice cable or connector may cause an electric shock or a fire resulted from a short circuit Do not use any non designated interface cable Use only interface cables designated by NEC identify which component or connector to attach beforehand If you use a wrong cable or make a wrong connection there is a risk of short circuit that could lead to a fire You also have to observe the following prohibitio...

Page 35: ...o not disassemble replace or recharge the battery yourself Disconnect the power plug before cleaning the server Make sure to power off the server and disconnect the power plug from a power outlet before cleaning or installing removing internal optional devices Touching any internal device of the server with its power cord connected to a power source may cause an electric shock even if the server i...

Page 36: ... remove a device while it works There is a risk of malfunction and injuries Do not touch the equipment when it thunders Unplug the equipment when it threatens to thunder If it starts to thunder before you unplug the equipment do not touch the equipment and cables There is a risk of a fire or electric shock Keep animals away Animal s waste or hair may get inside the equipment to cause a fire or ele...

Page 37: ...izers or install two or more racks It may fall down to cause injuries Do not assemble parts alone It takes at least two people to mount doors and trays to a rack You may drop some parts to cause a breakage or injuries Do not pull a device out of the rack if it is unstable Before pulling out a device make sure that the rack is fixed by stabilizers or quake resistant engineering Do not leave two or ...

Page 38: ... measure it is recommended to use UPS uninterruptible power supply This equipment does not support the connection through an UPS serial port RS 232C or the control using PowerChute Plus Check and adjust the system clock before operation in the following conditions After transporting the equipment After storing the equipment After the equipment halt under the conditions which is out of the gurantee...

Page 39: ...f the equipment even if you could attach and connect Make sure that your options are compatible with the system If you attach any incompatible option there is a risk of malfunction that could lead to a breakdown It is recommended to use NEC s genuine option products Some competitors products are compatible with this server However servicing for trouble or damage resulting from such a product will ...

Page 40: ...d reused by a 3rd party You need to exercise sufficient care to protect privacy and confidential information Some of the system components have limited lifetime e g cooling fans built in batteries built in DVD ROM drive floppy disk drive and mouse For stable operation it is recommended to replace them regularly For lifetime of individual components and replacing procedures ask your sales agent WAR...

Page 41: ...em isn t solved by the above actions stop using the server and consult with your sales agent In this case check LED indications of the server and alarm indications on the display which will serve as helpful information at the time of repair ABOUT REPAIR PARTS The minimum duration of holding repair parts of this equipment may be different for each country so contact the NEC sales representatives If...

Page 42: ...justment it is difficult to maintain a good work posture and may get tired soon Be sure to adjust the angle before using the display Adjust Brightness and Contrast Displays allow you to adjust brightness and contrast Optimum brightness and contrast vary depending on the individual age brightness of the room etc you need to make an adjustment accordingly If the screen is too bright or too dark it i...

Page 43: ...和機器上 也不要使用本產品來控制這些機器 如 果將本產品用於這類系統的設備及機器 造成人身事故及財產損失等後果 本公 司概不負責 發生冒煙 異味 雜音時不要使用 發生冒煙 異味 雜音等時 請直接關閉電源POWER 並將電源插頭從插座上拔 下 然後請與經銷商或維護服務公司聯繫 繼續使用會導致火災 不要插入鐵絲和金屬片 不要將金屬片和鐵絲等異物插入通氣孔或軟碟機 光碟機的縫隙 有觸電的危險 不要在未指定的場所使用本產品 不要在未指定的環境中安裝伺服器機架 否則 其他系統可能會受到影響 並且機架脫落可能導致火災或者人身傷害 有 關安裝環境和防震技術的詳細事項請參閱附帶的用戶手冊或與經銷商或維護服務 公司聯繫 CAUTION 設備內不要進水和異物 設備內不要進入水 針 夾子等異物 有可能導致火災和觸電 一旦進入異物 請立即關閉電源 將電源插頭從插座上拔下來 不要自行拆卸 請與經銷商或維 護服務公司...

Page 44: ...源會造成火災和漏電 請避免使用延長線安裝設備 如果連接與本產品電源規格不相符的電線 會因過 熱而導致火災 不要在一個插座上插接多個電源線 插座如果超過額定電流 會因過熱而導致火災的危險 不要只插入一半 請將電源插頭直插到底部 如果插入一半會因接觸不良而發熱 造成火災 另外 插入部如附著灰塵 水滴等 會因發熱導致火災 不要使用未指定的電源線 請使用下列規格的AC電源線 此外 操作和連接電源線時請遵循以下注意事項 不要拖拽電源線 不要夾電源線 不要彎折電源線 不要使電源線靠近化學藥品 不要扭曲電源線 不要踩踏電源線 不要在電源線上載入物品 不要捆綁電源線 不要對電源線進行改造 加工 修復 不要用固定器等固定電源線 不要使用損傷的電源線 損傷的電源線要立即更換為相同規格的電源線 更 換事宜請與經銷商或維護服務公司聯繫 ...

Page 45: ...N 不要安裝或存放在未指定的場所 不要將本設備放置在如下場所和本書未指定的場所 有導致火災的危險 灰塵較多的場所 熱水器旁等濕氣較高的場所 陽光直射的場所 不平穩的場所 請小心不要夾住或碰傷手指 將本機器安裝到機架上或者從機架上卸載的時候 請務必小心以免被滑軌劃傷手 指 不要在腐蝕性環境中使用或存放設備 不要在有腐蝕性氣體 如二氧化硫 氫化硫 氮 氫 氨或臭氧等 的環境中使 用或存放本產品 不要將本產品安裝在灰塵較多或含有腐蝕性物質如氯化鈉或硫磺等的地方 不要將本產品安裝在空氣中含有過量金屬碎末或傳導粒子的地方 上述環境可能導致本產品腐蝕或短路 因而損壞產品 甚至引起火災 對產品安裝或存放環境有任何疑問 請與經銷商或維修服務公司聯繫 ...

Page 46: ...入插頭的狀態下進行信號線的連接 在安裝 拆除可選配件或者拆裝信號線前先將電源線從插座拔下 即使電源已切 斷 在電源線連接的狀態下 可能因接觸信號線和介面產生觸電 或因短路而引 起火災 不要使用未指定的信號線 使用NEC指定的信號線 並在確認連接設備和介面後進行連接 使用未指定信號 線或連接錯誤等會造成短路 導致火災 信號線的操作和連接 須遵守以下注意事項 不要使用任何損壞的信號線接頭 不要踩踏信號線 不要在信號線上載入物品 信號線接鬆動時不要使用 不要使用任何損壞的信號線 ...

Page 47: ...鏡子等 雷射射 射入眼睛有導致失明的危險 雷射肉眼看不見 不要擅自拆除鋰電池 本產品內部安裝有鋰電池 請不要拆下電池 鋰電池靠近火或浸水均有可能發生 爆炸 由於電池使用期限而導致設備不能正常運行時 不要自行拆卸 更換 充電等 請與經銷商或維護服務公司聯繫 清潔伺服器前請拔下電源插座 整理或拆裝本設備內部的選購配置時 要切斷設備電源 並拔下電源插頭 即使 已關閉電源 但連接著電源線 接觸到任何內部設備也有觸電的危險 另外 請經常拔下電源插頭 用乾布擦拭灰塵和附著物 有灰塵或水滴等附著時 會發熱 有導致火災的危險 CAUTION 注意高溫 本產品關閉電源後 內置硬碟等內部設備仍然處於高溫狀態 請在充分冷卻之後 進行拆裝 確認安裝完畢 電源線和信號線 配件板要確實安裝妥當 安裝不牢有可能引起接觸不良 可能造成冒煙和著火 ...

Page 48: ...面以防止短路或觸電 從內部設備上拔下電 源插頭時 用保護蓋蓋好介面 否則有導致火災或觸電的危險 操作注意事項 CAUTION 不要在設備運行時拔出設備 不要拔出或拆除運行中的設備 有導致系統故障和損壞的危險 不要在打雷時觸摸機器 打雷時請拔下電源插頭 如來不及拔下電源插頭 請不要觸摸設備及線纜等 防 止發生火災或觸電 不要讓寵物靠近 寵物的排泄物和毛髮進入設備可能導致火災和觸電 設備上不要放置物品 物品倒下可能引起傷亡 破壞硬體或導致火災 不要將光碟機托盤拉出放置 防止托盤中進入灰塵引起運轉錯誤 同時防止因碰撞等造成托盤損傷 ...

Page 49: ...不要自行安裝本設備 為了避免人身傷害 請不要自行將本機器安裝到機架上 應該由受過專業訓練的 維護人員來安裝 僅供維護人員閱讀 安裝機器時不能將機器的所有重量由一個地方來承載 為了分散重量 應該加裝固定器或者同時安裝兩個或更多的機架 否則機架可能 會傾倒導致人身傷害 不要擅自組裝零部件 將前門和托架安裝到機架上至少需要兩人共同完成 否則可能會因為零部件跌落 而導致損壞或者人身傷害 不要從不牢固的機架中抽出設備 在抽出設備之前請確認機架已經被穩固器或者通過抗震技術固定 不要從機架抽出兩個或者兩個以上的設備 同時抽出兩個或者兩個以上的設備可能導致機架傾倒 一次只能抽出一個設備 不要裝配過多電線 為了避免火災和設備損壞 請務必確保不要超過線路的額定負載 有關電力設備 的安裝和電線的更多資訊請聯繫電工或者當地的電力公司 ...

Page 50: ... 進行連接或者使用 PowerChutePlus 進行控制 在下列情況下進行操作時 請檢查並調整系統時鐘 對本設備進行運輸後 對本設備進行一段時間的儲存後 當設備在超出正常環境條件下 溫度 10 35 C 濕度 20 80 停止時 請每月檢查一次系統時鐘 如果系統對時間要求很高的精確度且安裝有時間伺服器 NTP 的話 建議您用時間伺服器來作業系統時鐘 如果即使進行了時鐘調整 但是隨著時間的流逝系統時鐘 仍然顯著偏離正常水平的話 請向經銷商或維護服務公司諮詢 如果要保存該設備 請將設備保存在以下環境溫度下 溫度 10 to 55 C 濕度 20 to 80 無結露 在將 NEC Express5800 ft 系列 內部可選設備或備份媒體設備 盒式磁帶 突然從溫度很低的地方轉移 到溫暖的地方時 會發生結露現象 如果在這種狀態下使用的話 會引起故障或系統崩潰 為了 保證重要資料以及資產不至於受到...

Page 51: ...換 請向經銷商或維護服務公司諮詢 為防止設備的硬碟 備份光碟 軟碟及其他可寫媒體 CD R CD RW 等 中存儲的資料 可 能被第三者複製或恢復後 被挪作他用 請客戶負責切實刪除這些資料 在廢棄設備時應充 分考慮保護個人隱私及企業的機密資訊 伺服器的某些部件到使用期限必須更換 風扇 內置電池 內置光碟機 軟盤機 滑鼠等 為使 設備穩定運行 建議定期更換這些部件 使用期限及更換相關事宜請與經銷商或維護服務公司聯繫 WARNING 不要擅自拆開鋰電池 本設備內裝有鋰電池 請不要拆下電池 防止鋰電池近火 浸水發生爆炸 用不同型號的電池更換有可能引起爆炸 請根據本書說明來處理舊電池 電池用完 設備無法正常工作時 不要自行拆卸 更換 充電等 請與維護服務公 司聯繫 ...

Page 52: ...提示採取相應的措施 3 請確認運行 NEC Express5800 ft 系列伺服器所需的軟體程式是否都已經正確安裝 4 請使用市場上銷售的抗病毒程式對伺服器進行檢查 如果進行了相應的處理之後仍然不能正常運行 請停止使用本伺服器並與經銷商或維護服務公司聯繫 在這種情況下請檢查伺服器的指示燈顯示並記錄顯示器顯示的資訊 這些提示有助於機器的維護 部件維修 部件保修期在各個國家不同 請諮詢NEC銷售代表 如果沒有指定時期 部件維修將在停產後被保留5年 網路服務 有關NEC Express5800 ft系列以及相關修正模組的資訊 可以參考NEC Express5800 亞太地區網 站 http www nec co jp express index html ...

Page 53: ...狀態下工作會造成疲 勞和視力下降 調整顯示器的角度 顯示器角度大多可上下 左右調節 為防止耀眼強光射入畫面 保持顯示內容 清晰 調節顯示器的角度必常重要 如果不調節角度 在不易觀看的角度下工 作 則無法保持良好坐姿 很容易疲勞 因此 使用前 為便於觀看 請調整 好顯示器的角度 調整畫面亮度和對比度 顯示器具有調節亮度 對比度的功能 根據年齡和個人的差異 周圍的亮度不 同 畫面的最佳亮度 對比度也有所不同 因此請根據具體情況將畫面調節到 易於觀看的狀態 畫面過亮 過暗都會對眼睛產生不良影響 調整鍵盤角度 有些鍵盤可以調節角度 調節鍵盤角度以便更易於輸入 對於減輕肩 腕和手 指的負擔非常有效 清潔機器 保持機器的整潔不論從美觀的角度 還是從功能和安全角度來看都是非常重要 的 特別是顯示器的畫面上如果有灰塵等髒物 顯示內容就會看不清楚 所以 定期清潔是很必要的 疲勞時請注意放鬆 建議您疲勞時停下...

Page 54: ...1 28 Precautions for Use This page is intentionally left blank ...

Page 55: ...hapter 2 General Description This chapter describes what you need to know to use the NEC Express5800 ft series Refer to this chapter when you want to know about certain components and how to operate them ...

Page 56: ...B USB interface High reliability Various Features Graphic accelerator ES1000 supported DVD Combo Self diagnosis Memory monitoring feature 1 bit error correction 2 bit error detection Bus parity error detection Error notification BIOS password feature Power On Self Test POST Test and Diagnosis T D Utility Management Utilities Maintainability NEC ESMPRO Off line Maintenance Utility Ready to use Easy...

Page 57: ... of server data on an independent storage system These features eliminate server downtime that is usually caused by network disconnection or trouble with the I O controller Ethernet adapter or disk drive and support operation of the network and server applications continuously While being transparent to application software NEC Express5800 ft series achieves high fault tolerance NEC Express5800 ft...

Page 58: ...ardware No need to modify applications You can run Windows Server 2003 compliant applications on NEC Express5800 ft series Thus unlike other highly fault tolerant products special API or scripts are not necessary Automatic mirroring NEC Express5800 ft series automatically maintains data as the current data Automatic detection and notification of faults NEC Express5800 ft series detects and sorts o...

Page 59: ...EC Express5800 ft series events use unique IDs they are easy to distinguish In service repairing You can repair or replace a failed module even if NEC Express5800 ft series is operating Partition structure On this server model the first logical drive will be the following state when the setup by NEC EXPRESSBUILDER is complete The size varies depending on the specification at setup CHECK The partit...

Page 60: ...ES On NEC Express5800 ft series the CPU modules are redundantly configured and all processors installed on this server are shown How CPU modules appear on Task Manager CPUs are displayed as many as there are System with one CPU Quad Core System with two CPUs Quad Core ...

Page 61: ...n 2 7 NAMES AND FUNCTIONS OF COMPONENTS Names and functions of components are shown below 1 LEDs For more information see the description on the front view page 2 8 2 Front bezel The cover to protect devices in the front ...

Page 62: ...LED off cannot be used If the switch is pressed once the server is powered on If the switch is pressed again the server is powered off If the switch is pressed for more than 4 seconds the server is forcibly shut down 3 DVD ROM drive This device is used to read data from DVDs and CD ROMs 4 DISK ACCESS LED This LED illuminates when the set optical disks are accessed 5 Tray eject button This button e...

Page 63: ... 1 CPU IO module status LED 1 amber This LED indicates the status of the CPU IO module When the module is successfully running the LED is powered off If a module has a problem the LED illuminates in amber 10 2 CPU IO module status LED 2 green This LED indicates the status of the CPU IO module When both of the CPU IO modules are running the LED illuminates in green When one of the modules is runnin...

Page 64: ...2 10 General Description Rear View ...

Page 65: ...model 6 1 AC inlet A connector A power cord is connected to this socket for the CPU IO module 0 If you want make the CPU IO module 0 primary connect a power cord to this inlet first 6 2 AC inlet B connector A power cord is connected to this socket for the CPU IO module 1 If you want to make the CPU IO module 1 primary connect a power cord to this inlet first 7 LAN connector VTM This is not used wi...

Page 66: ... operating the LED blinks in green or is powered off 12 CPU IO module POWER LED green This LED illuminates in green when the system is powered on 13 CPU IO module 1 This is a module with a set of CPU processor memory DIMM PCI board and cooling fan unit 14 1 LINK ACT LED This LED indicates the access status of the LAN connector 14 2 Speed LED This LED indicates the transfer speed of the LAN connect...

Page 67: ...Status LED The LED that illuminates while accessing the loaded DVD CD ROM 2 Tray eject button The button to eject the tray 3 Manual release hole When the eject button does not work insert a metal pin into this hole to forcefully eject the tray ...

Page 68: ...2 14 General Description CPU IO Module CPU IO module ...

Page 69: ...MM CH0 Slot 1 2 3 DIMM CH0 Slot 2 2 4 DIMM CH1 Slot 0 2 5 DIMM CH1 Slot 1 2 6 DIMM CH1 Slot 2 3 Processor 0 socket CPU0 4 Processor 1 socket CPU1 5 Jumper switch for clearing CMOS password 6 Jumper switch for clearing BMC configuration 7 F RMC card slot 8 LAN 2 connector 9 LAN 1 connector CPU IO module mother board ...

Page 70: ... port can t be connected to phone line The port is also used when managing the server with the management software NEC DianaScope attached on this device IMPORTANT Communication mode on the management LAN port cannot be manually set or changed because the mode is fixed as auto negotiation mode Please set the link partner side switch hub as auto negotiation mode 3 MAC address On the back side of th...

Page 71: ...s off When the system is starting the initialization process is performed Wait for a while the LED will illuminate in green Blinking in green If the OS is running duplex configuration is not made for one of the components in the CPU IO modules Check that the cable is firmly connected If the LED does not illuminate in green after a while record the status LED status and contact a maintenance servic...

Page 72: ...ot status LED 2 of the other CPU IO module is on the device is successfully running in the Duplex mode Not on White If the PCI slot status LED 2 of the other CPU IO module is blinking the cable may be disconnected the option PCI board of the slot has a problem or the CPU IO module itself has a problem Check that the cable is connected securely If the PCI slot status LED 2 of the other CPU IO modul...

Page 73: ...Contact a maintenance service company Blinking in amber Illuminate in green when accessing the disk The mirror of the disk is disconnected Perform mirroring Blinking in green and amber in turn The hard disk drive configuration rebuild is on going Wait for a while the LED blinks in green after rebuild finishes If the rebuild fails the LED illuminates in amber ...

Page 74: ...k port sends or receives data ACT When the LED does not illuminate during LINK check the condition and connection of network cables If there is nothing wrong with the cables a defect is suspected in the network LAN controller In this case contact your sales agent Speed LED This LED indicates the network interface of the communication mode used by a network port 1000BASE T and 100BASE TX are the su...

Page 75: ...ror LED Amber LED illuminates when electric voltage failure occurs in CPU IO module MEM0 Memory slot 0 error LED Amber LED illuminates when failure occurs on the memory slot 0 of CPU IO module MEM1 Memory slot 1 error LED Amber LED illuminates when failure occurs on the memory slot 1 of CPU IO module MEM2 Memory slot 2 error LED Amber LED illuminates when failure occurs on the memory slot 2 of CPU...

Page 76: ...odule FAN1 Fan 1 error LED Amber LED illuminates when failure occurs on the cooling fan for CPU1 of CPU IO module FAN2 Fan 2 error LED Amber LED illuminates when failure occurs on the disk cooling fan of CPU IO module FAN3 Fan 3 error LED Amber LED illuminates when failure occurs on the power supply unit s fan of CPU IO module ...

Page 77: ...ront bezel IMPORTANT The front bezel can only be removed by unlocking the lock with the security key attached 1 Insert the product accessory security key into the key slot and push lightly Turn the key to the left to unlock 2 Hold the right edge of the front bezel and pull it forward 3 Slide the front bezel to take the tab off the frame and remove the front bezel When attaching the front bezel hoo...

Page 78: ...zel 3 Press the power switch located on the front of the front panel After a while the NEC logo will appear on the screen IMPORTANT Do not turn off the power before you see the NEC logo and a character below the logo While the NEC logo is displayed on the screen NEC Express5800 ft series is performing a power on self test POST to check itself For details see POST Check described later in this chap...

Page 79: ... ECC memory modules CPU IO modules keyboard mouse etc It also shows startup messages for various BIOS setup utilities According to the factory default settings the NEC logo appears on the display while POST is being performed To view details of POST press Esc TIPS You can view POST details from the beginning without the need to press Esc when the BIOS menu is displayed select System Configuration ...

Page 80: ...ppears together with an error message you do not need to start the utility to modify the configuration If you wait for a few seconds POST will go on automatically To start the SETUP utility press F2 while the above message is displayed For setting and parameter functions see the section of BIOS setup When SETUP is completed the server will reboot itself automatically and perform POST 5 A message a...

Page 81: ...or messages see Chapter 7 Troubleshooting POST Error Messages When the server detects an error during POST it will notify you of the occurrence in the following manners Displays an error message on the display unit These notification methods are described in POST Error Messages Page 7 4 IMPORTANT Before you contact your sales agent write down the error messages They will serve as helpful informati...

Page 82: ...ve letter may change from A to B by switching CPU IO modules Changing of the drive letter does not affect the operation of the server If the drive letter is changed access the floppy disk drive with the changed drive letter The drive letter of the DVD ROM drive is allocated again automatically The letter which is not used is allocated to the drive in the order of D to Z If you want to set the fixe...

Page 83: ...drive is then raised slightly CHECK You cannot use 1 2 MB formatted disks If you insert an unformatted disk you will see a message that the disk cannot be read or that needs formatting To format a floppy disk see your OS manual If you power on or restart NEC Express5800 ft series with a floppy disk left in the drive the server will access the floppy disk to start the system Unless a system exits o...

Page 84: ...revent data from being erased accidentally the floppy disk has a write protect notch When the disk is write protected you can read data but you cannot write the data or format the disk It is recommendable to write protect floppy disks that contain important data except when you write data to the floppy disk To write protect a 3 5 inch floppy disk slide the write protect notch located on its back T...

Page 85: ... leave the DVD ROM drive tray ejected Insert Remove DVD ROM Follow the steps below to set an optical disk 1 Before you insert an optical disk make sure that the server is powered on When the server is powered on the LED illuminates in green 2 Press the tray eject button located in the front of the DVD ROM drive The tray is then ejected 3 Hold the optical disk with its signaling side facing the tra...

Page 86: ... ROM When you cannot eject the optical disk from the server even by pressing the eject button follow the steps below to eject it 1 Press the POWER switch to power off this server i e the POWER LED is off 2 Use a metal pin of about 1 2 mm in diameter and 100 mm long alternatively you can use a fairly large paper clip after straightening Insert it gently into the manual release hole located at the l...

Page 87: ...nal side blank side Place the optical disk gently on the tray with the printed side up Do not scratch or use a pencil or ballpoint pen to write on the optical disk Keep away from cigarette smoke Do not leave the optical disk in a place that is subject to direct sunlight or high temperatures e g due to a heater If the optical disk becomes dirty with dust or fingerprints wipe it gently from its cent...

Page 88: ...2 34 General Description This page is intentionally left blank ...

Page 89: ...scribes setup procedures to make NEC Express5800 ft series ready for use CPU IO module has a processor function part and IO function part In utilities in this chapter the processor function part is referred to as CPU module and IO function part PCI module ...

Page 90: ...y making disks duplexed per disk Duplexing disks by the RDR function enables the disks to be resynchronized in a short period of time when their mirror has been broken due to causes such as PCI module replacement Setting RDR to disks duplicates the disks of paired slots as shown in the figure below and Windows ex Disk Management and Device Manager recognizes paired disks as a single virtual disk C...

Page 91: ...t refer to SAS BIOS in Chapter 4 and perform Format Disk using Disk Utilities 5 If the system is shut down or restarted while the mirror is broken or a long time 30 minutes or longer has passed after the mirror is broken the mirror resynchronization target will be the entire disk For example if the mirroring has been broken due to a PCI module failure when you shut down the system and replace the ...

Page 92: ...isks created by RDR Right click a disk on the tree to display the menu for setting RDR By looking at the tree you can know which disk corresponds to which disk of the Windows Disk Management and whether RDR is set to the disk For example in the case of the disk highlighted in the figure above Disk Harddisk1 LUN2 PLEX0 1 2 3 1 Corresponds to the number of Windows Disk Management In this example thi...

Page 93: ...scribes the procedure to set duplex configuration to disks by RDR In this example the disks of the Slot 2 of the PCI modules 0 and 1 are duplexed 1 Insert a new disk to a built in slot In this example a disk is inserted to the Slot 2 of the PCI module 0 2 From Start select Control Panel then Administrative Tools and start Computer Management On the tree in the left pane click Disk Management If th...

Page 94: ...while The display of RDR Utility is not updated automatically Therefore update it every time after you perform disk operations described below 4 On the left tree of RDR Utility right click a disk to set RDR and click Create RDR Virtual Disk IMPORTANT Depending on the disk condition RDR setting may take some time and RDR Utility may pause for a few minutes There is no error so wait until the proces...

Page 95: ...a popup window asking for rebooting the system may be displayed but there is no need to reboot it Select No and close the popup window For a disk to be inserted use a new or physically formatted disk which has the same capacity as the synchronization source If such a disk is not used disks are not duplicated successfully For physical format see SAS BIOS Adaptec SAS SATA Configuration Utility in Ch...

Page 96: ...3 8 Windows Setup and Operation 6 On the left tree of RDR Utility right click a disk to set RDR and click Add physical Disk To RDR Virtual Disk ...

Page 97: ...inking Syncing RDR Virtual Disk Simplex Resync x percent x 0 4 8 96 IMPORTANT The time required for synchronization varies depending on the partition size on the disk For 18GB partition it takes about 20 minutes If there is no partition synchronization may complete in a short period and the disk may become synchronized after RDR is set If the system is rebooted during synchronization the process c...

Page 98: ...ng Duplex RDR Virtual Disk Duplex None IMPORTANT When a new partition is created on the disk where RDR is configured the created partition area is synchronized automatically When the system is halted without shutting down Windows properly for example by pressing the power button the entire area of the synchronized disks will be resynchronized after the system is restarted ...

Page 99: ... command RDR settings will be cancelled but other data will remain You cannot release the duplex setting of the following disks Disk containing page files Dynamic disk The display of RDR Utility is not updated automatically Therefore update it every time you check the status of disks by clicking Refresh from Action on the menu or pressing F5 1 Start the RDR Utility right click a disk you want to c...

Page 100: ...3 12 Windows Setup and Operation 3 Confirm that RDR of the disk is cancelled ...

Page 101: ...Windows Setup and Operation 3 13 4 Cancel the disk of the corresponding slot in the same manner ...

Page 102: ...nd execute Virtual Disk Service vds 3 Open Disk Management A partition on the disk where the RDR setting is removed is not assigned a drive letter To use the partition assign a drive letter using Disk Management If the disk contains a partition which cannot be unmounted the OS needs to be restarted when canceling RDR In that case the following pop up message appears If you click Yes the OS is rest...

Page 103: ... OK Clear Hard MTBF When a hardware failure occurs to a disk the mean time between failures MTBF is counted and the value is saved In RDR Utility the value is displayed at MTBF HardCurrent and MTBF HardNumberOfFaults These MTBF values can be cleared by the Clear Hard MTBF command 1 Start RDR Utility and right click a target disk on the tree in the left pane and click Clear Hard MTBF 2 In the Clear...

Page 104: ...synchronize This Physical Disk From RDR Virtual Disk dialog box click OK 3 Confirm that the resynchronization starts and the status of disks changes as shown below Resynchronizing RDR Utility DISK ACCESS LED Op State State Status Source disk Amber Blinking Simplex Destination disk Amber Blinking Syncing RDR Virtual Disk Simplex Resync x percent x 0 4 8 96 Synchronization completed RDR Utility DISK...

Page 105: ... Balancing of RDR Virtual Disk is off 1 Start RDR Utility and right click a target disk in the left pane and click Set As Active RDR Disk 2 In the Set As Active RDR Plex dialog box click OK Active RDR Plex can be viewed from Active RDR Plex of RDR Virtual Disk In the image below the disk in the slot 2 of PCI module 0 is set to Active RDR Plex among physical disks constructing RDR Virtual Disk 2 ...

Page 106: ...click RDR Virtual Disk x in the left pane and click Stop Verify RDR Virtual Disk 2 In the Stop Verify RDR Virtual Disk dialog box click OK Set Resync Priority Priority of synchronization by RDR can be specified By changing the priority I O load during synchronization can be reduced 1 Start RDR Utility right click RDR Virtual Disk x in the left pane and click Set Resync Priority 2 When a dialog box...

Page 107: ...Windows Setup and Operation 3 19 click Set RDR LUN Load Balancing 2 When a dialog box appears select On or Off a default is On and click OK 3 In the Set RDR LUN Load Balancing dialog box click OK ...

Page 108: ...f when no error has occurred If either of the values is different from the normal value the disk has an error Procedures to Replace Failed Disks This section describes a procedure for replacing a disk when a failure occurs to a disk that is duplicated by the RDR function IMPORTANT The display of RDR Utility is not updated automatically Therefore update it every time you check the status of disks b...

Page 109: ...window Insert the replacement disk after waiting for 15 seconds or more after removing a disk Inserted disk may not be configured to RDR automatically If this occurs right click on the inserted disk in the left tree on RDR Utility and click Add Physical Disk To RDR Virtual Disk to start synchronizing 4 Confirm that the DISK ACCESS LEDs and the display of RDR Utility change as shown below Synchroni...

Page 110: ...n may complete in a short period of time and the disk may become synchronized after RDR is set If the system is rebooted during synchronization the process cannot be completed Do not restart the system until the synchronization is completed Synchronization completed RDR Utility DISK ACCESS LED Op State State Status Source disk Green Blinking Duplex Destination disk Green Blinking Duplex RDR Virtua...

Page 111: ...en Remove IMPORTANT NEC Express5800 ft series specific precautions When connecting an optional floppy disk drive drive letters may change from A to B by switching CPU IO modules This does not affect the opearation of the server Use B drive as the floppy disk drive General precautions for Windows Drive letter of system volume or boot volume cannot be changed Up to 26 drive letters can be used on a ...

Page 112: ...t Tolerance SFT Switch Fault Tolerance SFT is a feature that provides the network availability because the fail over target standby adapter takes over the MAC address L3 address when failure occurs on adapter cable connecting switch as two adapters are connected to corresponding two switches One is allocated to the primary adapter and the other is allocated to the standby adapter On the network th...

Page 113: ...uilding duplex configuration be sure to use at least one adapter of CPU IO module 0 and of 1 individually Example1 Configure the duplex network which enhances the service life by using all adapters Example 2 Configure the duplex network which corresponds to multiple LAN connection Network CPU IO module 1 CPU IO module 0 CPU IO module 1 Network 1 Network 2 CPU IO module 0 ...

Page 114: ...igure duplex dual LAN regarding to the example shown in Rules of Duplex Configuration on NEC Express5800 ft series IMPORTANT Log on as Administrator or a member of the group Administrators 1 Start Device Manager 2 Select a target Network Adapter Right click on it and select Properties from the menu displayed to show the properties dialog box ...

Page 115: ...Windows Setup and Operation 3 27 3 Select the Teaming tab on the properties dialog box Select the Team with other adapters and then click the New Team button 4 Enter the team name and click Next ...

Page 116: ...d Operation 5 Select the adapters to include in the team and click Next 6 Select Adapter Fault Tolerance or Adaptive Load Balancing or Switch Fault Tolerance as a team mode Usually select Adapter Fault Tolerance Click Next ...

Page 117: ...29 7 Click Finish 8 Start Command prompt to check the physical MAC address set on ipconfig all 9 Select the Team Adapter you have set Right click on it and select Properties from the menu displayed to show the properties dialog box ...

Page 118: ...ration 10 Select the Advanced tab on the properties dialog box Select Locally Administered Address from the Settings list box and then enter the MAC address of a Team Adapter which you have checked in the Value text box Click OK ...

Page 119: ...emove duplex dual LAN IMPORTANT Log on as Administrator or a member of the group Administrators 1 Start Device Manager 2 Select the Team Adapter of which you want to remove duplex dual LAN Right click on it and then select Properties from the menu displayed to show the properties dialog box ...

Page 120: ...3 32 Windows Setup and Operation 3 Select the Settings tab in the properties dialog box and click the Remove Team button 4 The confirmation dialog box appears Click Yes button ...

Page 121: ... how to confirm the continuous system operation by failover after stopping the primary PCI module 1 Check which is the primary PCI module The PCI module with the POWER switch illuminated is the primary module 2 Check whether the PCI modules are duplicated To check if the PCI modules are duplicated see the CPU IO modules status LEDs Indications of the status LEDs when PCI modules are duplicated LED...

Page 122: ... following events or changes occur when stopping the primary PCI module and the module fails over z The screen temporarily blacks out and then displayed again z The following message will appear from the taskbar Windows FT Orphaning A disk that is part of a fault tolerant volume can no longer be accessed The message denotes that the mirror volumes of the hard disk stored in the disconnected PCI mo...

Page 123: ...below Indications of the status LEDs Immediately after the PCI module startup until the completion of diagnosis LED Secondary Primary 1 CPU IO module status LED1 2 CPU IO module status LED2 Green blinking 3 DISK ACCESS LED Amber or Green blinking when the disk is accessed this LED illuminates in green When duplication of disks is started after the completion of PCI module diagnosis The status of L...

Page 124: ...ng CPU module 1 Operating 1 CPU IO module status LED1 2 CPU IO module status LED2 Green Green 3 DISK ACESSS LED Green blinking Green blinking 2 Use the ft server utility to stop the operation of a CPU module to remove From Start select All Programs NEC ESMPRO Agent then ft server utility to start the ft server utility Then from the ft server utility select CPU Module then the CPU module to stop fr...

Page 125: ...med and the duplication process is completed Note that the system is paused temporarily for copying memory during memory synchronization Indications of status LEDs during diagnosis LED CPU module 0 Started CPU module 1 Operating 1 CPU IO module status LED1 2 CPU IO module status LED2 Green blinking 3 DISK ACCESS LED Green blinking Green blinking Indications of status LEDs after completion of dupli...

Page 126: ...sk Service vds The above programs are necessary for the NEC Express5800 ft series operation Do not stop these services When minimizing the number of operating service programs temporarily is required the following service programs may be stopped Services that can be stopped z ESRAS Utility Service z ftSys RAS Services required to keep operating z Stratus ER Service z ftSys eService z ftSys Mainten...

Page 127: ... chapter describes Basic Input Output System BIOS configuration When you install the NEC Express5800 ft series for the first time or install remove optional devices thoroughly read this chapter for better understanding and correct setups ...

Page 128: ...IMPORTANT The SETUP utility is intended for system Administrator use only The SETUP utility allows you to set a password The server is provided with two levels of password Supervisor and User With the Supervisor password you can view and change all system parameters of the SETUP utility With the User password system parameters available for viewing and changing are limited Do not set any password ...

Page 129: ...en POST terminates Press F1 to resume F2 to SETUP Press F2 to start the SETUP utility and display its Main menu If you have previously set a password with the SETUP utility the password entry screen appears Enter the password Enter password Up to three password entries will be accepted If you fail to enter the password correctly for three consecutive times the server halts You can no longer procee...

Page 130: ...enu or chooses the selected parameter Esc Displays the previous screen F1 Press F1 when you need help on SETUP operations The help screen for SETUP operations appears Press Esc to return to the Shows the current menu Options to be configured Denotes there are submenus Online help window Parameters selected parameters are highlighted Explanation of keys Main Advanced Security Server Boot Exit ftSer...

Page 131: ...t values If you select No and then press either the Enter or Esc key the status before pressing the F9 key is restored Shows the following If you select Yes and then press the Enter key the setup will complete with all changes you have made saved If you select No and then press either the Enter or Esc key the status before pressing the F10 key is restored ...

Page 132: ...lect Server AC LINK Last State To keep the server off powered even when power is supplied from the UPS Select Server AC LINK StayOff Keyboard To set Num Lock Select Advanced I O Device Configuration NumLock Security To set passwords on the BIOS level Select Security Set Supervisor Password and enter a password Select Security Set User Password and enter a password Set Supervisor password first the...

Page 133: ...ection and make necessary settings Remote Wakeup To enable remote wake on LAN Select from LAN Advanced Advanced Chipset Control Wake on LAN Enabled Memory To check the installed memory DIMM status Select Advanced System Memory and Extended Memory and check the status indications Saving the Configuration Data To save the BIOS configuration data Select Exit Exit Saving Changes To discard changes to ...

Page 134: ...ch menu Main Start the SETUP utility to display the Main menu When you select a menu with the mark and press the Enter key its submenu appears Example Main Advanced Security Server Boot Exit ftServer Setup F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit System Time 16 54 28 System Date 05 07 2007 CPU Speed 2 70 GHz Physical CPUs 1 Sy...

Page 135: ...able AHCI mode factory default IMPORTANT Check and adjust the system clock before operation in the following conditions After transporting the equipment After storing the equipment After the equipment halt under the conditions which is out of the guranteed environment conditions Temperature 10 to 35 C Humidity 20 to 80 Check the system clock once in a month It is recommended to operate the system ...

Page 136: ... menu screen Select an option with the mark and press Enter to display its submenu See the table below for setup options on the screen Option Parameter Description Boot time Diagnostic Screen Disabled Enabled Specify whether to display the Power On Self Test POST screen at start up If Disabled is selected the NEC logo appears while POST is in progress To display POST check results press Esc factor...

Page 137: ... Virtualization Tech Enabled Disabled Specify whether or not to enable Intel Virtualization Technology feature PECI Interface Enabled Disabled Specify whether or not to enable Platform Environment Control Interface feature factory default Main Advanced Security Server Boot Exit ftServer Setup F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save an...

Page 138: ...pecify whether or not to enable Serial Port 2 Base I O address 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Specify the I O address and IRQ of Serial Port 2 Serial Port 2 Sharing Enabled Disabled Specify whether or not to use Serial Port 2 in BMC Main Advanced Security Server Boot Exit ftServer Setup F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and...

Page 139: ...System Configuration 4 13 Keyboard Features Display only NumLock AUTO On Off Specify whether or not to enable NumLock at system startup factory default ...

Page 140: ...this option is displayed only when a PCI card is installed PCI Slot 3 upper Option ROM Enabled Disabled If Enabled is selected the extended ROM of the PCI card installed on PCI Slot 3 is initialized Note this option is displayed only when a PCI card is installed Embedded SAS Option ROM Enabled Disabled If Enabled is selected SAS extended ROM embedded in the motherboard is initialized Main Advanced...

Page 141: ... Option ROM Enabled Disabled If Enabled is selected the extended ROM of LAN 1 embedded in the motherboard is initialized Embedded PXE 2 Option ROM Enabled Disabled If Enabled is selected the extended ROM of LAN 2 embedded in the motherboard is initialized factory default ...

Page 142: ... Current supply is stopped the Wake On LAN function becomes unavailable on the next system launch after the electricity supply starts You need to connect the cables to both equipments to supply the electricity and press the power switch to start the system On the OS go to Start Management Tool Computer Management and select the Device Manager Double click Stratus emb EB 2 Port Gigabit Adapter n un...

Page 143: ...ftServer Setup F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Supervisor Password Is Unset User Password Is Unset Set Supervisor Password Enter Set User Password Enter Password on boot Disabled Item Specific Help Supervisor Password controls access to the setup utility ...

Page 144: ...status view only User Password is Unset Set Indicates User password setup status view only Set Supervisor Password Enter Press Enter to display the supervisor password entry screen This option is available only when you log into the SETUP utility with the supervisor password Set User Password Enter Press Enter to display the user password entry screen With a user password accessing the SETUP menus...

Page 145: ...up User password setup is required beforehand factory default IMPORTANT If you have logged in SETUP by using the Supervisor Password you can check and change all settings If you have logged in SETUP by using User Password you can see the settings but cannot make changes on the settings except System Time System Date and User Password of Main ...

Page 146: ... On Specify the AC LINK feature by selecting the status of the power supply unit of the server when the AC power supply restarts See the following table for details Power ON Delay Time 180 255 s Configure the DC ON delay time if AC LINK is set to Power On or Last State unit second factory default Main Advanced Security Server Boot Exit ftServer Setup F1 Help Select Item Change Values F9 Setup Defa...

Page 147: ...r Displays the board information Board Serial Number Displays the board information System Part Number Displays the system information System Serial Number Displays the system information Chassis Part Number Displays the chassis information Main Advanced Security Server Boot Exit ftServer Setup F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save ...

Page 148: ...sion of SDR sensor device information PIA Revision Displays the PIA plat form information revision ASIC Rev Displays the firmware information of the fault tolerant chipset SMM Rev Displays the firmware information of System Management CPU0 BMC MAC Address Displays MAC Address of the CPU IO Module0 mounted BMC if the ft management card is implemented CRU1 BMC MAC Address Displays MAC Address of the...

Page 149: ...VT100 VT UTF8 Select a console type Flow Control None XON XOFF CTS RTS Select a flow control method Console Connection Direct Via modem Select a connector Continue C R after POST Off On Specify whether or not to continue Console Redirection after OS is loaded factory default Main Advanced Security Server Boot Exit ftServer Setup F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select M...

Page 150: ...ing module press the Enter key and select Yes Clear Offline Event Logs Press Enter To clear event logs of the stand by module press the Enter key and select Yes Main Advanced Security Server Boot Exit ftServer Setup F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Event Log Configuration Item Specific Help The system event log will be...

Page 151: ... to enable the function to monitor OS boot up If you are starting up from an OS with no NEC ESMPRO Agent installed disable this option If you use Disaster Recovery Option for ARCServe select Disabled OS Boot Monitoring Timeout 60 600 1200 Set the timeout at OS boot up unit second POST Pause Monitoring Disabled Enabled Set whether or not to enable the POST monitoring function during boot pause unit...

Page 152: ...4 26 System Configuration Option Parameter Description POST Pause Monitoring Time out 60 180 1200 Set the time for POST monitoring during boot pause unit second factory default ...

Page 153: ...MPORTANT Move to set CD ROM Drive above Hard Drive when you boot the NEC EXPRESSBUILDER Main Advanced Security Server Boot Exit ftServer Setup F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit CD ROM Drive Removable Devices Hard Drive Network IBA GE Slot 7C00 v1236 Network IBA GE Slot 7C01 v1236 Item Specific Help Keys used to view or ...

Page 154: ... Server Boot Exit ftServer Setup F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Exit System Setup and save your changes to CMOS ...

Page 155: ...low Select Yes to save the current configuration data into the CMOS non volatile memory and exit the SETUP utility The server will automatically restart the system Main Advanced Security Server Boot Exit ftServer Setup Space Select Enter Accept Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Exit System Setup and save your changes to ...

Page 156: ... exit SETUP without saving the changes you have made If you select Yes in the dialogue box you can exit SETUP with the changes you have made saved in CMOS The server reboots automatically Main Advanced Security Server Boot Exit ftServer Setup Space Select Enter Accept Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Exit utility withou...

Page 157: ...ars If you select Yes in the dialogue box default values are restored If you select No you will see the Exit menu screen Main Advanced Security Server Boot Exit ftServer Setup Space Select Enter Accept Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Load default values for all SETUP items Setup Confirmation Load default configuration ...

Page 158: ...settings are restored IMPORTANT The default value and the factory default value differ partially If you want to bring the value back to the default verify all the value you want to make changes Main Advanced Security Server Boot Exit ftServer Setup Space Select Enter Accept Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Load previous...

Page 159: ... dialogue box as shown below If you select Yes in the dialogue box changes you have made are saved in CMOS non volatile memory Main Advanced Security Server Boot Exit ftServer Setup Space Select Enter Accept Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Save Setup Data to CMOS Setup Confirmation Save configuration changes now Yes No...

Page 160: ...utility select Server Monitoring Configuration Option ROM Scan Monitoring and Disabled If Enabled is selected system may reboot while you are making settings However set Option ROM Scan Monitoring to Enabled after making settings Starting and Quitting the Adaptec SAS SATA Configuration utility The following section describes the procedures from starting the Adaptec SAS SATA Configuration utility t...

Page 161: ...If you want to format or verify the hard disk drive connected to the adapter select Disk Utility For more information see the explanation below 4 To quit press the Esc key until you see the closing message If any changes have been made the massage asking you whether or not to save the changes is displayed Select Yes save the changes or No discard the changes ...

Page 162: ...hat can be set in each menu and factory settings displayed on the screen SerialSelect Utility The following screen is displayed when you select SerialSelect Utility in the Options menu Select an item using the UP and DOWN ARROW keys and press Enter The following describes the menu and parameters Tips You do not need to specify the parameters The following is described for reference Adaptec SAS SAT...

Page 163: ...SAS controller Interrupt IRQ Channel Displays the interrupt I O Port Address Displays the I O port device Device ID Displays the device ID Controller Serial Number Displays the controller serial number Controller WWN Displays the controller WWN factory default Adaptec SAS SATA Controller 0 PCI Slot Bus Device Function 0 A 0 0 Interrupt IRQ Channel 7 I O Port Address 8000 Device ID 041E Controller ...

Page 164: ...ion is selected in the menu Adaptec SAS SATA Controller 0 Controller Interface Definitions Runtime BIOS Enabled BBS Support Device POST Banner Display Enabled CTRL A Message Display Enabled Physical Drives Display during POST Enabled RAID Support Disabled Controller Configuration F6 Reset to Controller Defaults ...

Page 165: ...sabled If Enabled is selected the message Press CTRL A for Adaptec SAS SATA Configuration Utility is displayed in SAS controller BIOS during the POST Even if this option is set to Disabled the utility can be started by pressing CTRL A after the BIOS title of SAS controllers is displayed Physical Drivers Display During Post Enabled Disabled If Enabled is selected connected physical devices are disp...

Page 166: ... using a globally unique worldwide name WWN identifier factory default 1 Press F6 to return to the initial value 2 To quit press Esc until you see the closing message If any changes have been made the massage asking you whether or not to save the changes is displayed 3 When the closing message is displayed select Yes to quit SerialSelect Utility and restart the system by pressing any key The chang...

Page 167: ...aptec SAS SATA Controller 0 Device Box Slot Model FW Rev 0 FF FF HITACHI HUS151436VLS300 A340 1 00 FF No device 2 00 FF No device 3 00 FF No device 4 00 FF No device 5 00 FF No device 6 00 FF No device 7 00 FF No device 8 00 FF No device 9 00 FF No device 10 00 FF No device 11 00 FF No device 12 00 FF No device 13 00 FF No device 14 00 FF No device 15 00 FF No device Select SAS SATA Disk and press...

Page 168: ...The data transfer rate of disk drive The initial value is set to Auto You do not need to change it Set Bootable Enabled Disabled Set the disk drive to the bootable disk drive You do not need to change it factory default Adaptec SAS SATA Controller 0 Device Box Slot Model FW Rev 0 FF FF HITACHI HUS151436VLS300 A340 1 00 FF No device 2 00 FF No device 3 00 FF No device 4 00 FF No device 5 00 FF No d...

Page 169: ...nt Forced Shutdown Use this function when an OS command does not shut down the server the POWER switch does not turn off the server or resetting does not work Press and hold the POWER switch on the primary server for over 4 seconds The power is forcibly turned off To turn on the power back again wait approximately 30 seconds after the forced shutdown Press it for over 4 seconds ...

Page 170: ...data restores the factory settings To clear the password or CMOS data power off the server To clear the password or the CMOS data use configuration jumper pins jumper switches located inside of the server The jumper switches are found on the motherboard in a CPU IO module See the figure below IMPORTANT Do not change any other jumper switch settings Any improper change may cause the server to fail ...

Page 171: ...ctions to use the server safely There are risks of death or serious personal injury See PRECAUTIONS FOR SAFETY in Chapter 1 Do not disassemble repair or alter the server How to Clear CMOS 1 Power off the NEC Express5800 ft series and unplug the both power cords 2 Remove the both CPU IO modules 0 and 1 from the NEC Express5800 ft series see Removing CPU IO Module on page 8 11 3 Make setting of jump...

Page 172: ... module 0 on the server 9 Reconnect only the power cord of the CPU IO module 0 and press the POWER switch to power on 10 After the startup press the F2 key during POST to start BIOS SETUP 11 Make settings in SETUP as you desire and then save the settings by selecting Exit Exit Saving Changes Switch the power off and disconnect the power cord from the outlet 12 Clear CMOS for the CPU IO module 1 by...

Page 173: ...e Installing CPU IO Module on page 8 14 5 Connect the power cord of CPU IO module 0 only and then press the POWER switch to power on 6 When POST is completed after the startup press the POWER switch to power off and then disconnect the power cord from the outlet 7 By referring to Removing CPU IO Module on page 8 11 remove the CPU IO module 0 from the server 8 Reset the jumper switch setting Remove...

Page 174: ...ries see Installing CPU IO Module on page 8 14 5 Connect the power cord of CPU IO module 0 only and then press the POWER switch to power on 6 When POST is completed after the startup press the POWER switch to power off and then disconnect the power cord from the outlet 7 By referring to Removing CPU IO Module on page 8 11 remove the CPU IO module 0 from the server 8 Reset the jumper switch setting...

Page 175: ...rd The MAC address can be found on the label attached to the rear of the card or Server System Management CRU0 BMC MAC Address CRU1 BMC MAC Address on the BIOS Set UP screen IMPORTANT The communication mode on the management LAN board is fixed as auto negotiation mode it cannot be changed manually At the same time set the communication on the link partner side as auto negotiation mode The default ...

Page 176: ...ion needs to be initialized in order to monitor devices into details H W Configuration of BMC is corrupted Update BMC H W Configuration by configuration tool Refer to BMC configuration manual The message above may appear in a different screen during POST with the NEC logo shown and paused In that case press the Esc key to display the diagnosis screen to check whether or not the above message is sh...

Page 177: ...ance pointer precision when you use Windows Server 2003 on this server Go to Control Panel Mouse Properties and select Pointer Options tab If it is unable to move a mouse curser on the Remote KVM console adjust Select a pointer speed to the right on the Faster side ...

Page 178: ...and follow the steps displayed When the OS of the management PC is Linux Execute the downloaded installer and install the following step Install by logging in as the root user or obtain the root authority with the su command 1 Copy the JRE installer to any directory Below is an example of copying the installer from the NEC EXPRESSBUILDER to user local bin cp mnt cdrom dianascope jre_x j2re 1_4_2_0...

Page 179: ...owser create a symbolic link to the Java Plug in in the Mozilla plugins directory If you want to install the latest Java Runtime download it from the following site If you use NEC DianaScope on the same management PC use Java2 Runtime Environment which you can find in the NEC EXPRESSBUILDER DVD http java sun com j2se If you access the logon page without installing Java2 Runtime Environment the fol...

Page 180: ...lowed by a colon and http port number If the http port number is 80 the default value you can omit the port number When connecting to network which supports DHCP protocol The default host name of BMC is ARMC characters followed by the MAC address if you use DHCP functions and automatically register it with your DNS server When connecting to network which does not support DHCP protocol 1 The defaul...

Page 181: ...en set IP addresses of the managed LAN ports on the BMC Configuration menu LAN1 CPU IO Module 0 management LAN port LAN2 CPU IO Module 1 management LAN port The following is a configuration screen for LAN1 CPU IO module 0 Specify an IP address to use Make settings for LAN2 CPU IO module 1 in the same manner For the settings to take effect you need to execute OK on the previous menu BMC Configurati...

Page 182: ...t FT Remote Management Card LAN1 LAN2 Select Disable on Remote Management Console and register the setting Obtain an IP address automatically DHCP HostName DomainName and IP Address are display only The image below shows the setting screen for LAN1 CPU IO module 0 If you use remote management for the first time the Waning Security dialogue box as shown below may be displayed Check the message and ...

Page 183: ...enter no data IMPORTANT By default no password is set Set your password immediately after logging on For security it is recommended to change the default user name as well For information on settings and modification see BMC Configuration described later When the password is authenticated the following end user license agreement is displayed Read the agreement carefully If you can agree click Yes ...

Page 184: ...4 58 System Configuration Logout Click the File menu and select Exit to logout When you log out the main window closes and you will return to the login page on the browser ...

Page 185: ...u Click Exit to quit this applet 2 Click this to show the Window menu From the Window menu you can open windows including the KVM console window 3 Main frame A window is shown here 4 Click this to show the Help menu Click Help to see the version information of this applet ...

Page 186: ...r the same as pressing the DUMP switch of the server 6 Makes the Unit ID lamp of the server blink 7 Starts up the remote KVM console 8 Starts up the BMC configuration 9 Stats up the firmware update 10 A user name is displayed here 11 Displays the connectivity with BMC 12 Displays communication security status 13 Displays network access status 14 Opens the window showing system event logs SEL 15 Op...

Page 187: ... Set the resolution of the device to one of these values If any value other than these values nothing will be shown on the remote KVM console The mouse cannot be used on the remote KVM console on the operation window of NEC EXPRESSBUILDER TIPS KVM is an acronym for keyboard video and mouse The remote KVM control is different from those using a serial console remotely in that it allows you using gr...

Page 188: ...le If you do so data entry from the keyboard or mouse becomes disabled CHECK You cannot use the KVM console on the secondary side Use it on the primary side Items on the remote KVM console window 1 2 and 3 are special icons Use them when you want to operate special keys 4 Virtual keyboard icon use this icon when you want to enter a special key other than those mentioned above 5 Screen refresh icon...

Page 189: ...se on the server the Caps Lock or Num Lock status may become different from LED status after the remote KVM console is used If this happens press the key s on the device in issue so that LED status and actual operation match Operating special keys Operation of special keys from the keyboard of the management PC is not reflected in the server Click the following special key icons for operation on t...

Page 190: ...he same size as the device Click the window resize icon to adjust the remote KVM console window size to the remote screen size Refreshing the screen Click the screen refresh icon to refresh the remote KVM console screen If the screen is distorted refresh the screen Modifying properties When you click the KVM properties icon the KVM properties window appears in which you can specify an interval bet...

Page 191: ...og SEL When you click the icon to start up system event logs on the control panel SEL information is collected from the BMC and shown on the system event log SEL window as shown below The upper pane shows a list of system event logs while the lower pane shows details of the entry selected in the list By clicking the reloading icon you can reload the SEL information from the BMC and display the lat...

Page 192: ... panel the SDR information is collected from the BMC and shown on the sensor device information SDR window as shown below The upper pane shows a list while the lower pane shows details of the entry selected in the list TIPS SDR information is definition data on device sensors The BMC monitors sensors according to this information ...

Page 193: ...rmation on parts to be replaced for maintenance FRU on the control panel FRU information is collected from the BMC and shown on the window for parts to be replaced for maintenance FRU as shown below The upper pane shows a list while the lower pane shows details of the entry selected in the list ...

Page 194: ...indow appears as shown below 1 Reads the BMC configuration file 2 Saves the BMC configuration file 3 Edits the BMC configuration 4 Reloads the BMC configuration 5 Sets the data loaded from the file to the BMC in a batch 6 Lets you select what to be configured 7 Shows the overall information on the current values TIPS When you load configuration from the file choose to make settings of the BMC in a...

Page 195: ...want to modify or add and click the icon for editing the following window for editing a user account appears 1 Enter the user name 2 Enter the password 3 You can specify whether or not to enable the remote KVM console Select the check box if you want to enable it When you click OK all the information you have edited will be written into the BMC When you click Cancel the window closes without savin...

Page 196: ...WEB client Not determined TCP BMC 80 2 WEB client SSL Not determined TCP BMC 443 3 1 Can be modified by selecting BMC Settings Alert Mail E Mail Alert Settings SMTP SMTP Port Number 2 Can be modified by selecting BMC Settings WEB Server WEB Server Settings HTTP Port Number 3 Can be modified by selecting BMC Settings WEB Server WEB Server Settings SSL Port Number When you click Network on the left ...

Page 197: ... or host name in the browser The logon page remaining on the browser is the page you accessed by using the old address You cannot use it to log on When you configure default gateway the gateway the server the management PC should be in a state where communication over network is available If you make the settings in a state where communication is not available you need to switch on off the AC of t...

Page 198: ...ther or not to automatically acquire the IP address of the DNS server by DHCP 2 If you have selected not to automatically acquire the IP address by DCHP make settings here If the address is acquired automatically by DHCP the acquired address appears here 1 2 ...

Page 199: ...gister the host name with the DNS server TIPS It is recommended to set the BMC host name to be easily guessed from the server s host name on the OS For example you may set the BMC host name as sapphire_bmc if the server s host name on the OS is sapphire IMPORTANT Specify different host names to CPU IO module 0 and CPU IO module 1 When you click OK all of what you have set in the three tabs will be...

Page 200: ...verall information of the web server settings IMPORTANT When you change the HTTP port number settings of SSL enable disable or SSL port number the current connection will be temporarily disconnected Close the window and exit and then log on again by entering the newly set port number in the browser The logon page remaining on the browser is the page you accessed by using old web server settings Yo...

Page 201: ...ific reason such as SSL cannot be used This option is disabled by default 3 Specify the SSL port number 4 Specify the logon trial period during which you can try logging on again if you have failed to log on 5 Specify the number of logon retries If the number of retries exceeds the number specified here during the period specified in 4 logon retries will be rejected for the time period specified i...

Page 202: ...e BMC When you click Cancel the editing window closes without saving what you have edited Alert Mail Configuration This allows you to make alert mail settings for BMC When you click Alert Mail on the left pane of the BMC configuration window the right pane shows the summary of the alert mail settings When you click the icon for editing the window for editing appears as shown in the next page The w...

Page 203: ... test mail IMPORTANT Perform the mail test after you have completely configured E Mail Alert Settings described in the following pages Making entries in the editing window does not complete settings You need to click OK after entering all the required information to complete the BMC settings TIPS The X Priority field in the mail header changes according to the severity of factoring event Non recov...

Page 204: ...to be given to alert mail 4 Select whether or not to enable the body messages for all alert mail which is configured in the next step 5 Enter the body message to be used in all alert mail If you do not need such a body message clear the check box of 4 If you click Get Default Message the recommended message appears TIPS The subject and message you configure here will be used in all alert mails 1 2...

Page 205: ...he number of send retry if sending a mail has failed 4 Specify the time in seconds before the next mail send retry If you click Default the default values for SMTP port number number of retries and retry interval appears It is recommended to use the default values unless you have specific reasons IMPORTANT This card does not support SMTP authentication SMTP AUTH 1 2 3 4 ...

Page 206: ...Product name code number of the server IP Address IP address of the BMC Event Time Time that the event occurred SEL Dump Data Data representing system event logs SEL in the hexadecimal format BMC URL URL of the ARMC logon page BMC FQDN Full domain name of the BMC LCD Message LDC message on the server at the time of event occurrence BMC FW Rev Revision information of the BMC firmware SDR PIA 2 Used...

Page 207: ...ng up the firmware update window When you click the icon to start up firmware update on the control panel each pieces of revision information is loaded from the BMC to display the following firmware update window If you click Cancel the firmware update window closes without making any changes The following pages provide step by step instructions for update ...

Page 208: ...egins Wait for file loading to complete TIPS You can update in a batch If there are more than one update targets all the information of the update targets must be loaded You can select more than one file to be loaded at the same time Confirming revision When loading data files completes information on current revisions loaded revisions and file data file names and time stamps appears on the window...

Page 209: ... Selecting what to be upgraded Select check boxes of update targets CHECK Only those selected here will be written in Items with no check box selected will not be written in even if files have been loaded IMPORTANT If you update both SDR and PIA make sure to write in simultaneously If writing is done twice the first writing will not take effect Writing update data into the BMC When you click the i...

Page 210: ...the Status column displays the result for each target CHECK To apply updates for targets other than applet reboot the server or power off and then on the server When you rebooted or power on the server to apply an update for BMC software SDR or PIA the connection with BMC will be disconnected Because of this you need to log in again To apply updates for applets log out once close all browsers and ...

Page 211: ... privilege to perform the operation Try performing the operation with administrator s privileges Consult your administrator Network errors No Error message Action 1 The HTTP communication failed Check the network environment and try again Contact your service representative if the error persists 2 Could not resolve the IP address Check the network environment You cannot use Remote KVM Console for ...

Page 212: ... 2 Received bad response from BMC Check the server A failure may have occurred in BMC If you do not find any problem contact your service representative 3 BMC does not support IPMI 2 0 functions Contact your service representative 4 Failed to run the IPMI command Check the server A failure may have occurred in BMC If you do not find any problem contact your service representative 5 Failed to send ...

Page 213: ... Check the network environment and server If you do not find any problem contact your service representative System event log SEL display errors No Error message Action 1 Failed to clear session event logs of BMC The network may be busy Try again If the error persists contact your service representative because a failure may have occurred in BMC 2 Failed to acquire system event logs The network ma...

Page 214: ...us sign and underscore _ for a user name A user name should be 31 characters or less 8 The user name is too long A user name should be 31 characters or less 9 The password is too long Use 16 or less characters 10 Passwords are not matched Enter passwords again 11 Invalid HTTP port number You can only use numeric values 12 Invalid SSL port number You can only use numeric values 13 HTTP SSL should n...

Page 215: ...d to open the file The specified file may not exist Check the file name 32 Failed to close the file The specified file may be corrupted 33 Can t open the file The specified file may not exist Check the file name 34 Timeout has occurred Try again If the error persists contact your service representative because a failure have occurred in BMC Firmware update errors No Error message Action 1 There ar...

Page 216: ...me update files may be corrupted Obtain update files again 17 Invalid segment information Some update files may be corrupted Obtain update files again 18 Invalid data length Some update files may be corrupted Obtain update files again 19 Failed to open the file The specified file may not exist Check the file name 20 Failed to close the file The specified file may be corrupted 21 Invalid file check...

Page 217: ...ngth Some update files may be corrupted Obtain update files again 32 Unexpected EOF is detected Some update files may be corrupted Obtain update files again 33 Unexpected token is detected Some update files may be corrupted Obtain update files again 34 PIA does not suit this server It is not Platform Information PIA of this server Obtain update files again ...

Page 218: ...4 92 System Configuration This page is intentionally left blank ...

Page 219: ...RESSBUILDER DVD that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER CPU IO module has a processor function part and IO function part In utilities in this chapter the processor function part is referred to as CPU module and IO function part PCI module ...

Page 220: ...to setup with the NEC EXPRESSBUILDER should have the same configuration as that for operation Start Menu When you insert the EXPRESSBUILDER disk into the optical disk drive and reboot the system the following menu appears 1 OS installation If you select this item the Top menu appears See NEC EXPRESSBUILDER Top Menu for details You can start up the OS install function such as ExpressSetup from this...

Page 221: ...e the below functions for maintenance Maintenance Utility Starts up the Offline Maintenance Utility BIOS FW Updating Updates the system BIOS ROM DOS Startup FD Creates Startup FD is used for starting the ROM DOS system Test and Diagnostics Starts up the system test and diagnostics System Management Starts up the system management function ...

Page 222: ... MC 1ST exe From the Master Control Menu you can install various software which runs on Windows or view online documents TIPS Some online documents are provided in the PDF format Acrobat Reader of Adobe Systems Incorporated is required for viewing such files If it is not installed click Setup Acrobat Reader and install Acrobat Reader To use the Master Control Menu click items displayed on the wind...

Page 223: ... to several utilities automatically except for a few key input to verify the specification Also you can install the system with the same specification as before when re installing the system We recommend you to create Parameter file to setup the servers from NEC EXPRESSBUILDER When using a floppy disk a USB floppy disk drive is required IMPORTANT You cannot create Parameter file for Microsoft Wind...

Page 224: ... specifying setup information that is necessary for OS installation and creating Parameter file Follow the procedure below NOTE Do not remove NEC EXPRESSBUILDER DVD from drive during a parameter file creation 1 Start the OS 2 Insert the NEC EXPRESSBUILDER DVD into the optical disk drive ...

Page 225: ...Installing and Using Utilities 5 7 3 Right click on the screen or left click Setup Windows The menu will appear 4 Click Parameter File Creator Parameter File Creator will appear ...

Page 226: ...nd Using Utilities 5 Load Parameters step is displayed Select Do not load parameters from the menu click Next 6 Select the installing Operating System Select Install the Windows 32bit editions from the menu click Next ...

Page 227: ...fy the installing medium and the Windows system partition Specify medium Partition steps are displayed Confirm the parameters modify if necessary and then click Next NOTE About partition size Specify the partition size larger than the required minimum size for OS installation Do not specify a larger partition size than the capacity of connected hard disk drive ...

Page 228: ...ore partitions See the figure below You can not re install the system with the existing partition that is upgraded to Dynamic Disk remained Do not select Use existing partitions at Windows system drive settings 9 Enter the user information and client license mode Enter basic parameters steps are displayed Verify the parameters modify if necessary and then click Next NOTE You must enter the compute...

Page 229: ...Installing and Using Utilities 5 11 11 Enter the domain or workgroup name to be used Enter domain account steps are displayed Retain the default value and click Next ...

Page 230: ...e installing components Select Windows components steps are displayed Verify the parameters modify if necessary and then click Next 13 Select the installing applications Select applications steps are displayed Retain the default value and click Next ...

Page 231: ... If you want to save the parameters set the free formatted floppy disk Select Save parameters enter the file path of the parameters files into the text box and click Next If not select Do not save parameters 15 Save to a floppy disk The floppy disk containing the parameters file has been created ...

Page 232: ...t Parameter File Creator NOTE If you modify existing information file parameter file click Load Parameters at Road Parameters screen Refer to help to modify information file If you cancel operation on the way click at the upper right corner of the screen ...

Page 233: ... management Stable operation of server Shutdown of a server immediately leads the customer to lose business opportunities and profits This requires servers to always operate in their perfect state If a fault occurs in a server it is necessary to detect the occurrence as soon as possible make clear the cause and take appropriate action The shorter the time taken from the occurrence of a fault to th...

Page 234: ...f server fault NEC ESMPRO Agent includes the preventive maintenance function predicting the occurrence of a fault in advance as countermeasures for preventing faults from occurring It can previously detect the increase in the chassis temperature and the empty capacity in a file system Management of server operation status NEC ESMPRO Agent can acquire the detailed hardware configuration and perform...

Page 235: ... the typical faults reported by NEC ESMPRO Agent Component Reported information CPU CPU load is over the threshold CPU degrading etc Voltage Voltage lowering Power supply Voltage lowering Power failure etc Temperature Temperature increase in chassis etc Fan Fan failure decrease in the number of revolutions etc Storage File system usage rate etc LAN Line fault threshold over Send retry or send abor...

Page 236: ...utilization This function shows memory s logical information and monitors the status Available This function shows information about I O devices such as Floppy disk serial port parallel port keyboard mouse video System environment Available This function monitors tempareture fan voltage power supply and door Tempareture Available This function monitors tempareture inside of chassis Fan Available T...

Page 237: ...e operation but the components used to update F W or BIOS is suspended and the suspension of a specific component The table below lists the NEC Express5800 ft series management tasks using NEC ESMPRO and system functions NEC Express5800 ft series management task NEC ESMPRO function or tool on managed NEC Express5800 ft series NEC ESMPRO function or tool on management manager Monitoring of major co...

Page 238: ...Express5800 ft series alert is immediately sent to the NEC ESMPRO Manager When the NEC ESMPRO Manager receives the alert a popup message appears The alert contains the detailed information of the fault and the proper countermeasures You can take the appropriate action for the alert ...

Page 239: ...een is designed in the Explorer format to indicate the components in a server hierarchically for effective server management NEC ESMPRO Manager manages servers by using the following three types of GUIs Operation Window The operation window is used to create the map of servers connected to network to manage them The map can be multi layered depending on the installation areas organizations and obj...

Page 240: ...at In addition it changes the status color of the failed server component This enables you to identify the failed portion AlertViewer The AlertViewer manages fault reports sent from servers together A fault occurred in a server is immediately reported to the AlertViewer The Administrator can recognize all faults on the network instantly ...

Page 241: ... SLOT 2 on CPU module 0 DIMM CH0 CH1 SLOT 3 on CPU module 0 DIMM CH0 CH1 SLOT 4 on CPU module 0 DIMM CH0 CH1 SLOT 5 on CPU module 0 CPU0 on CPU module 0 CPU1 on CPU module 0 0 0 0 0 1 0 2 0 3 0 4 0 5 0 20 0 23 CPU module 1 DIMM CH0 CH1 SLOT 0 on CPU module 1 DIMM CH0 CH1 SLOT 1 on CPU module 1 DIMM CH0 CH1 SLOT 2 on CPU module 1 DIMM CH0 CH1 SLOT 3 on CPU module 1 DIMM CH0 CH1 SLOT 4 on CPU module...

Page 242: ... Using Utilities Device name Device ID SCSI slot 3 on SCSI enclosure 0 10 40 3 SCSI enclosure 1 SCSI slot 1 on SCSI enclosure 1 SCSI slot 2 on SCSI enclosure 1 SCSI slot 3 on SCSI enclosure 1 11 40 11 40 1 11 40 2 11 40 3 ...

Page 243: ...nt to use maintenance related functions of the NEC Express5800 ft series contact your maintenance personnel CPU Information If you select CPU Module CPU in the ft tree of the DataViewer unknown or incorrect information appears in some information items The CPU information can be viewed by selecting System CPU in the ESMPRO tree Status during CPU Module Diagnosis While diagnosing a stopped CPU modu...

Page 244: ...rn to abnormal but when the mirror is created successfully it will return normal Total Status of the PCI Module When each module s status is simplex the total status of the PCI module displayed on the DataViewer is yellow warning and the status will be reflected to the server status The ft control software 3 0 or later does not display the information on Ethernet or SCSI adapter on the tree of the...

Page 245: ...ettings of authority are different To enable the remote shutdown and threshold change functions via NEC ESMPRO Manager make settings of community and set its authority to READ CREATE or READ WRITE Hardware Monitoring by ESMPRO In NEC Express5800 320Fd LR MR an alert report is not issued if an error on temperature fan power supply voltage is detected in CPU module and PCI module Moreover the trees ...

Page 246: ...Advanced and Properties dialog boxes Now you can see the correct information from Manager too Disk Maintenance while NEC ESMPRO Agent is Running The following works to disks hard disk drive or magneto optical are not allowed while NEC ESMPRO Agent is running To format or delete a partition by Disk Administrator or by other means To request programmatically to remove media from removable disks such...

Page 247: ...dule may be registered when you install some software that uses SNMP Service If you start SNMP Service SNMP Extended Agent is also loaded at the initialization However if the initialization is not completed within a specified period SNMP Service will hang It may take time to complete the initialization due to temporary high load on the system In this case wait for the system load become low enough...

Page 248: ...em configuration of the host may have been changed Do you wish to reconstruct the tree Floppy Disk Drive Name After unplugging and plugging the PCI module of the primary side the floppy disk drive name of I O Device on DataViewer may be different from the name that is recognized by the OS Example drive name on DataViewer A drive name recognized by the OS B Check the floppy disk drive name on Explo...

Page 249: ...s is operating When only one of the PCI modules IO modules is operating non dual configuration the SCSI enclosure or mirror disk status cannot be displayed normally To check if the dual configuration is changed to the simplex operation mode check the event log AlertViewer log or the status color of PCI module of DataViewer Display of Ethernet Board of ftServer Utility FtServer Utility displays the...

Page 250: ...DataViewer To monitor the state of the NEC Express5800 ft series on a management computer with installation of NEC ESMPRO Manager the DataViewer is used If you click each of the modules and items to be checked sequentially on the tree view in the Windows Explorer format the DataViewer indicates their states on the right side of the screen You can manage the status on a Web browser using Web compon...

Page 251: ...ee You can see the following information on the modules and the components on the CPU modules in the CPU Module tree General Allows the configuration and other information on the CPU modules to be viewed Maintenance Allows the start stop MTBF information clear dump acquisition and diagnosis of the CPU modules to be provided See Maintenance of NEC Express5800 ft series described later for the start...

Page 252: ... the CPU modules to be updated See Maintenance of NEC Express5800 ft series described later for the update of BIOS of the CPU modules The detailed device identification information can be checked by selecting ESMPRO tree Hardware tree Field Replaceable Unit tree CPU Allows the information of the CPU on the CPU modules to be viewed ...

Page 253: ...Installing and Using Utilities 5 35 DIMM Allows the information of DIMM on the CPU modules to be viewed ...

Page 254: ...ree select the target PCI module from PCI Module in the ft tree You can see the following information on the PCI modules and the components on the PCI modules of the PCI Module tree This section describes the general information screens of the PCI modules The components on the PCI modules are described later General Allows the configuration and other information of the PCI modules to be viewed ...

Page 255: ...d See Maintenance of NEC Express5800 ft series described later for the start stop and MTBF information clear of the CPU modules Update Allows the device identification information of the PCI modules to be viewed The detailed device identification information can be checked by selecting ESMPRO tree Hardware tree Field Replaceable Unit tree ...

Page 256: ... the PCI slot tree select PCI Module PCI module containing PCI slot to be seen PCI slot of the ft tree You can see the following information on the PCI slot and the devices on the PCI slot in the PCI slot tree General Allows the PCI slot configuration information to be viewed Maintenance Allows a device on the PCI slot to be started This function is not supported in the current version ...

Page 257: ...is function is not supported in the current version PCI Bridge General Allows the information of bridges on the PCI bus to be viewed This function is not supported in the current version PCI Bridge Bus Allows the bus information of a bridge on the PCI bus to be viewed This function is not supported in the current version PCI Bridge Detail Allows the detailed information of a bridge on the PCI bus ...

Page 258: ...nt version Monitoring Ethernet adapter on PCI module To monitor the Ethernet adapters on the PCI modules see the Ethernet adapter tree To see the information on the Ethernet adapter tree select PCI Module PCI module connected to the Ethernet adapter to be seen Ethernet adapter of the ft tree You can see the following information on the Ethernet adapters in the Ethernet adapter tree IMPORTANT Disab...

Page 259: ...f the ft tree You can see the following information of the SCSI enclosure from the SCSI enclosure tree General Allows the configuration and other information of the SCSI enclosure to be viewed IMPORTANT You need to be aware that PCI modules SCSI adapters SCSI buses and modules under the SCSI enclosure have impact on each other For details see Impact When Module Status Changes described above ...

Page 260: ...llows the MTBF information of the SCSI enclosure to be viewed or cleared This function is not supported in the current version Update Allows the firmware of the SCSI enclosure to be updated However this function is not supported in the current version ...

Page 261: ...his function is not supported in the current version SCSI Slot General Allows the configuration and other information of the SCSI slot to be viewed IMPORTANT You need to be aware of the status of hard disk during the mirror creation For details see Status Color Changes after Hard Disk Drive is Mounted described earlier in this chapter ...

Page 262: ...5 44 Installing and Using Utilities SCSI Slot Maintenance Allows the MTBF information of the SCSI slot to be viewed or cleared This function is not supported in the current version ...

Page 263: ...he mirror disk components see the Mirror Disk tree To view information on Mirror Disk tree select Mirror Disk under ft tree You can see the redundancy status of the mirrors and the device IDs of the SCSI slots into which these hard disk components are connected Mirror Disk ...

Page 264: ...n describes how to maintain hard disk drives 1 Verification of HDD failure If NEC ESMPRO Agent detects some problem with a HDD it will report an alert of the problem to NEC ESMPRO Manager Please check the AlertViewer in the manager regularly Ex If a HDD in SCSI Slot 10 40 1 is broken agent reports the following alert Device 10 40 1 is now BROKEN And manager displays the problem information of the ...

Page 265: ...or Disk IMPORTANT The mirroring redundancy status will change depending on the status of the two hard disks that make up a mirror as follows Status of hard disk drive 1 Status of hard disk drive 2 Status of mirror volume Duplex Normal Simplex Duplex Others Warning Duplex Simplex Normal Simplex Others Warning Duplex Warning Simplex Warning Others Others No status is shown TIPS Unless the hard disks...

Page 266: ...hese hard disks the information on the volumes will not be displayed If multiple volumes are created within a single disk The screen shows information on a pair of hard disks that make up a mirror It does not show information based on volumes ex Volume A Volume B Boot volume Volume A Boot volume Volume B Volume C Volume D Volume A Volume B Volume C Volume D Mirror Mirror Mirror ...

Page 267: ...f hard disk failure above 2 Removing the hard disk Disconnect the hard disk with the problem At this time NEC ESMPRO Agent reports the following alert to manager And icons related to the hard disk with problem change the state of warning in the DataViewer Since the hard disk has been removed the status of the SCSI slot will be EMPTY TIPS You can identify the new hard disk by DevicePathID ex 10 40 ...

Page 268: ...he redundant status of mirrored disks is changed to Warning Mirror Disk 3 Connect a new hard disk Next connect a new hard disk to the same SCSI Slot At this time NEC ESMPRO Agent reports the following alert to manager And icons related to the hard disk are changed to the state of normal in the DataViewer When the hard disk is connected SCSI Slot changes the status to ONLINE Alert report TIPS You c...

Page 269: ...nstalling and Using Utilities 5 51 When the hard disk is connected SCSI Slot changes the status to Normal SCSI Slot General Also at this time the state of the mirrored disks changes to Normal Mirror Disk ...

Page 270: ...e common to all components those specific to particular components and general system settings The maintenance functions common to all components are operated in the same way basically the operation procedure and typical examples of screen images are described below The table below lists the availability of maintenance functions common to all components Start Stop MTBF clear Diag nosis F W update ...

Page 271: ...r L Local Executable on local server by using ft server utility Supported Not supported The table below shows the support of the whole system setup functions Quick dump Auto firmware update Auto module start Component R L R L R L Whole system R Remote Executable from remote management PC by using NEC ESMPRO Manager L Local Executable on local server by using ft server utility Supported Not support...

Page 272: ... LED 1 is amber and the status LED 2 is off Only the status LED illuminates amber when the module is in one of the following states Removed Broken Shot Firmware Update Complete Diagnostics Passed When system is stopped forcibly due to replacement or malfunction of module Executable in the following module state this can be viewed on manager screen Duplex When system is stopped forcibly due to repl...

Page 273: ...component screen The result of the start operation is reported by the NEC Express5800 ft series as an alert Stop Perform the procedure below before replacing a component 1 Select the target component in the ft tree 2 Check the current state with the State display on the target component screen 3 Click the Bring Down button in the Maintenance screen for the target component A certain time is requir...

Page 274: ...5 56 Installing and Using Utilities Sample screen of NEC ESMPRO Manager 1 Maintenance screen of PCI module CPU Module CPU Module Maintenance ...

Page 275: ...Installing and Using Utilities 5 57 Sample screen of NEC ESMPRO Manager 2 Maintenance screen of PCI module PCI Module Maintenance ...

Page 276: ...by the LEDs on the target component The result of the start operation is registered in the event log Stop 1 Stop before replacing components 2 Select the target component by using the ft server utility 3 Check the current state of the target component with the LEDs 4 Click the Down button of the target component A certain time is required for the start The start result can be verified by the LEDs ...

Page 277: ...rmation MTBF clear Component Remote Local CPU Module To start the module forcibly after replacing a module or if MTBF became lower than the threshold due to malfunction and disabled the module Executable in the following module state this can be viewed on manager screen Broken MTBF is lower than the threshold To start the module forcibly after replacing a module or if MTBF became lower than the th...

Page 278: ...lacement of a component 1 Select the target component in the ft tree 2 Check the current state with the State display on the target component screen 3 Click the MTBF Clear button in the Maintenance screen for the target component The MTBF clearing result can be verified by State on the target component screen The result of the MTBF clearing operation is reported by the NEC Express5800 ft series as...

Page 279: ... ft server utility 2 Check the current state of the target component with the LEDs and event log 3 Click the Clear button in MTBF Clear of the target component The MTBF clearing result can be verified by the LEDs on the target component The result of the MTBF clearing operation is registered in the event log 4 Start the component Sample screen of ft server utility PCI Module ...

Page 280: ... occurs or a phenomenon supposed to be a malfunction occurs Executable in any of the following module states this can be viewed on manager screen Removed Broken Shot Firmware Update Complete To diagnose the module under operation bring down the module before the diagnosis When a phenomenon causing the module to be down occurs or a phenomenon supposed to be a malfunction occurs Executable in any of...

Page 281: ... the target component The diagnosis result can be verified by Result of the diagnosis on the target component screen The result of the diagnosis is reported by the NEC Express5800 ft series as an alert The result of diagnosis executed last is displayed in the Diagnosis Information column In addition if a fault is detected by the result of the diagnosis the state of the General tree of the componen...

Page 282: ...e target component with the LEDs If the component is operating stop the component 3 Click the Diagnostics button in the Diagnosis Information on the target component The diagnosis result can be verified by the LEDs on the target component The result of the diagnosis is registered in the event log 4 Start the component Sample screen of ft server utility PCI Module ...

Page 283: ...mware image file for update The table below shows the potential cases in which the firmware of a component is to be updated Firmware update Component Remote Local CPU Module When BIOS must be updated to new one Executable in any of the following module states this can be viewed on manager screen Removed Broken or forced stop No fault found by diagnosis To update the module under operation bring do...

Page 284: ...rite down the path to the directory in which the image data is saved 2 Select the target component in the ft tree 3 Check the current state with the State display on the target component screen If the component is operating stop the component 4 Click the Firmware Update button in the Update screen for the target component Sample screen of NEC ESMPRO Manager Update screen of CPU module CPU Module U...

Page 285: ...ingle CPU module is completed click the Jump Switch button The module completely updated is started and the active module is stopped 7 Start the other module stopped Starting the module causes the firmware to be updated automatically However if the Enable automatic firmware update property is invalid update the module in the procedure as follows 1 Check the current state with the State display on ...

Page 286: ... below to update the firmware 1 Start the system using the module of the firmware copy source See the current status by the Status indication on the target component screen of the copy destination and verify that it is stopped 2 On the Update screen of the target component click Firmware update 3 When a firmware updating dialog appears check Copy online BIOS image to Offline and execute it Firmwar...

Page 287: ...ve the image data in some manner Write down the path to the directory in which the image data is saved 2 Select the target component with the ft server utility 3 Check the current state of the target component with the LEDs If the component is operating stop the component 4 Click the Firmware button for the target component Sample screen of ft server utility CPU Module ...

Page 288: ... Select Specify new firmware for update enter the directory in which the updated firmware specified in the input box in step 1 is saved and click the Activate button Perform the firmware update 6 Check the update result with the event log ...

Page 289: ...rmware Update dialog box and click the Activate button 4 Start the module Even if you do not have the image data of firmware for update the firmware can be copied from the other module By starting the module the firmware will be updated automatically However when the Enable automatic firmware update property is disabled follow the steps below to update the firmware 1 Start the system using the mod...

Page 290: ...ng dump of stopped module Saving dump of component under system operation Component Remote Local Remote Local CPU Module When a fault or malfunction occurs in the system Save the dump if requested by maintenance personnel Executable in the following module state The amber LED is on However this function operates only in a fault state An execution error occurs in any other cases The amber LED is on...

Page 291: ...with the State display on the target component screen 3 Click the Dump button in the Maintenance screen for the target component A certain time is required for the dump saving The dump is stored as SystemDrive NECDump MEMORY DMP on the managed server The result of the dump saving is reported by the NEC Express5800 ft series as an alert Sample screen of NEC ESMPRO Manager Maintenance screen of CPU ...

Page 292: ...arget CPU module with the LEDs 3 Select the dump acquisition method with Dump of the target CPU module and click the Harvest button A certain time is required for the dump acquisition The dump is stored as SystemDrive NECDump MEMORY DMP on the server The result of the dump acquisition can be verified in the event log Sample screen of ft server utility CPU Module ...

Page 293: ...e If this property is disabled the module is not started automatically The initial setup value is Enable IMPORTANT In the NEC Express5800 ft series with ft control software over 3 0 it is always necessary to set Enable Do not set Disable The system operation can be set on ft tree General screen of the ft server utility The table below shows the potential cases in which the system operation setup i...

Page 294: ...er utility in the following procedure The system cannot be configured using the NEC ESMPRO Manager 1 Select General in the ft tree 2 Check the property of carrying out the modification with System Settings or cancel the check 3 Click the Apply button Sample screen of ft server utility ...

Page 295: ... recognize changes in NEC Agent By using this function the time lag can be reduced However it may consume a little bit more network band width since each state change will be notified to NEC ESMPRO Manager as some kind of alert Setting 1 Select Program NEC ESMPRO Manager from the Start menu and click Manager Settings Manager Settings dialog box 2 Check Enable the State Change Alert Setting 3 Click...

Page 296: ...the pass of the image file of the firmware to be updated IMPORTANT Contact your maintenance engineer for the update of the BMC firmware BMC firmware update Component Remote Local BMC When update to new firmware is required Remote Executable from remote management PC by using NEC ESMPRO Manager Local Executable on local server by using ft server utility Not supported Procedure of Update from ft ser...

Page 297: ...Installing and Using Utilities 5 79 2 Enter the location to store the new firmware and click Activate Verification dialog box appears 3 Click OK Execute the firmware update ...

Page 298: ...ten servers ft remote management card comes with one license of NEC DianaScope Notes The online document provides general descriptions of overall severs to be remotely managed by NEC DianaScope but this section indicates notes that require special attention for remotely managing this server using NEC DianaScope z NEC Express5800 ft series can be managed remotely only when ft remote management card...

Page 299: ...dure and prerequisites necessary for preparing the system for the upgrade process and configuring and performing the upgrade process with Active Upgrade Console It also describes the troubleshooting when a problem occurs in Active Upgrade process TIPS The information described in this section is also included in the Active Upgrade Help file You can find it in the ftSys folder from Start menu on th...

Page 300: ...en you are finished installing updates as your critical applications are restarted on the upgraded software Test the latest software updates in your environment before making the updates permanent After your critical applications are restarted on the upgraded software you can verify the success of your software updates in a production environment with real users and system load If you want to keep...

Page 301: ...out any applications or services that require special handling during the upgrade process 3 You run a readiness check in the Active Upgrade Console to verify that your system meets the prerequisites for the Active Upgrade process 4 You start the upgrade process by initiating split mode which divides the fault tolerant duplexed system Figure 1 into two independent simplexed systems Figure 2 a Produ...

Page 302: ...de retains access to system resources and continues to run your applications uninterrupted 5 After the system successfully enters split mode you establish a remote connection to the Upgrade Side of the system through the private network that exists between ft remote management cards and between Ethernet PCI adapters in each CPU IO module enclosure Using this remote connection you can perform any o...

Page 303: ...de system disk Depending on the complexity of your applications and the upgrade you performed your applications may be backed up and running in under a minute 7 After the system is successfully merged you can test your applications and verify the success of your upgrade s with full access to the system s resources If you discover a problem you can still abort the upgrade process and restore the sy...

Page 304: ...nning in duplex mode and the Active Upgrade process is complete You do not need to restart the system and because your application is already running on the upgraded software there is no additional downtime TIPS Aborting the Active Upgrade Process page 5 87 Active Upgrade State Model page 5 88 Software Upgrade Support page 5 90 Prerequisites page 5 92 ...

Page 305: ...nitiates a system restart The Active Upgrade Console shuts down the Upgrade Side and restarts the system from the Production Side which automatically restarts your applications from the Production Side The period of downtime is only as long as it takes your system and applications to restart In either case the abort process uses RDR resynchronization to restore the internal disks to their original...

Page 306: ...meets the prerequisites of the Active Upgrade process 2 When you start an upgrade session the Active Upgrade Console switches to the PrepareSplit state during which it runs a final readiness check and additional background tasks If the system is ready the console immediately switches to the Split state and proceeds to divide the system into two independently running systems IMPORTANT After the upg...

Page 307: ...the Idle state The upgrade session is complete If necessary you can abort the Active Upgrade process from the PrepareSplit Split PrepareMerge and Merge states When you abort the upgrade session the Active Upgrade Console switches to the Abort state during which it restores your system to its original configuration and starts the resynchronization of your RDR disks You can subsequently initiate the...

Page 308: ...rts Starting the Active Upgrade Console Understanding the Active Upgrade Console Software Upgrade Support Active Upgrade technology supports the installation or upgrade of application software that meets the following criteria The application s executable files configuration files and temporary files for example cache files reside on internal system disks that are mirrored with RDR The application...

Page 309: ...he Internet as the upgrade progresses If possible you must download the complete installer to the system prior to initiating split mode BIOS BMC firmware updates that can be performed while the system is duplexed and online For more information on BIOS and BMC firmware update see Firmware Update on page 5 65 TIPS Overview page 5 82 Prerequisites page 5 92 Recommendations page 5 94 Managing Critica...

Page 310: ...de Console will display a warning for each unteamed Ethernet PCI adapter but the warnings will not prevent you from proceeding with the Active Upgrade process IMPORTANT If you need to modify Ethernet teams that are actively providing network connectivity this could impact network connectivity and should be scheduled to minimize impact to your critical applications See DUAL LAN CONFIGURATION in Cha...

Page 311: ...MC updates Furthermore the Active Upgrade process has the following storage requirements All internal hard disks must be configured with Rapid Disk Resync RDR and must be duplexed synchronized before the Active Upgrade process starts The operating system boot volume and all active Windows operating system components must be located on internal RDR disks This includes any volumes that contain pagin...

Page 312: ...Upgrade Process on page 5 98 If Windows Firewall is running and the exception for Active Upgrade Console is not enabled communication between the Production Side and Upgrade Side might fail during the Active Upgrade process Use caution when applying hotfixes from any source Applying updates indiscriminately may introduce serious problems to your NEC Express5800 ft series system TIPS Overview page ...

Page 313: ...process you must configure the Active Upgrade Console itself to control the applications Active Upgrade Console provides two methods for controlling your critical applications during the upgrade process The method you use for each application depends on the type of application you want to control Application services If your application runs as a standard service that already accounts for interdep...

Page 314: ...he prerequisites to use Remote KVM Console and configure if required 8 Prepare the IP address to allocate to the Upgrade Side s system 9 Install the Active Upgrade Console as described in Installing the Active Upgrade Software on page 5 98 10 If applicable enable the exception for Active Upgrade Console in Windows Firewall properties as shown in Configuring Windows Firewall for the Active Upgrade ...

Page 315: ... Remote KVM Console function is used in order to display the console of the Upgrade side on the Production Side during Split status You need to execute Server Initial Configuration and Managing PC Configuration in Chapter 4 System Configuration Remote Management Function for this server Preparing an IP address to assign to the Upgrade Side Prepare one IP address that meets the conditions below for...

Page 316: ...icense Agreement and click Next 4 Click Install to install the files 5 Click Finish to close the wizard The setup process installs the Active Upgrade Console and associated files in C Program Files ftsys ActiveUpgrade It also creates Start menu items under ftsys and a shortcut on your desktop for the Active Upgrade Console TIPS Pre Upgrade Tasks page 5 96 Configuring the Active Upgrade Process pag...

Page 317: ...f Windows Firewall exceptions This entry is disabled by default To configure Windows Firewall 1 Open the Windows Firewall control panel 2 Click the Exceptions tab to display the list of exceptions see below figure Windows Firewall Exceptions 3 Click the check box next to Active Upgrade Software to activate it 4 Click OK to enable this exception and close the control panel Windows Firewall Exceptio...

Page 318: ...Active Upgrade process If you are copying these to the system from a network resource you need to do so before initiating split mode Do any of these installer programs require access to the network or data disks during the upgrade If so you cannot use them with Active Upgrade technology How do you start and stop critical applications on the system you want to upgrade Are the applications configure...

Page 319: ...___________________________________ _______________________________________ Disks that cannot be upgraded _______________________________________ _______________________________________ _______________________________________ Software installation utilities to run _______________________________________ _______________________________________ _______________________________________ Application ser...

Page 320: ..._________________ _______________________________________ _______________________________________ TIPS Pre Upgrade Tasks page 5 96 Software Upgrade Support page 5 90 Prerequisites page 5 92 Recommendations page 5 94 Managing Critical Applications During the Upgrade Process page 5 95 Configuring the Active Upgrade Process page 5 110 ...

Page 321: ...k images for example msi files to the system put them on one of the disks you want to upgrade before you split the system You might want to do so even before you run the Active Upgrade Console Make note of the location of the installation packages so you can find them later IMPORTANT If your installation packages are on CD ROM no action is necessary You can access the DVD ROM drive on the upgrade ...

Page 322: ...e figure below is divided into four major parts a title bar a navigation bar a main window and a status bar Active Upgrade Console 1 Title bar 2 Navigation bar 3 Main window 4 Status bar TIPS Starting and Exiting the Active Upgrade Console page 5 Pre Upgrade Tasks page 5 96 Configuring the Active Upgrade Process page 5 110 2 1 3 ...

Page 323: ...e Active Upgrade Process page 5 110 Navigation Bar The navigation bar displays your current location in the Active Upgrade Console If you are creating or editing a configuration file the navigation bar also allows you to skip between configuration pages by clicking any item under the Configuration heading see the figure below or by clicking Active Upgrade to start a readiness check Navigation Bar ...

Page 324: ... split mode are lost when you commit the upgrade Custom Actions Allows you to specify executables that the Active Upgrade Console can use to stop and start your applications or to perform special tasks during the upgrade process Description Allows you to specify a title and comments for the current configuration file Upgrade Summary Displays a summary of the current upgrade configuration and allow...

Page 325: ...erface page 5 104 Pre Upgrade Tasks page 5 96 Configuring the Active Upgrade Process page 5 110 Main Window The main window contains controls associated with the configuration and execution of the Active Upgrade process During the configuration phase main window allows you to specify settings for your system see the figure below which you can save to a configuration file Main Window Configuring th...

Page 326: ... interpreting items in the activity log see Viewing Active Upgrade Process Status on page 5 158 TIPS Starting and Exiting the Active Upgrade Console page 5 126 Understanding the Active Upgrade Console Interface page 5 104 Pre Upgrade Tasks page 5 96 Configuring the Active Upgrade Process page 5 110 ...

Page 327: ...figuration file name 4 Operational State 2 Hardware State 5 Partner State 3 Upgrade State For more information about interpreting items in the status bar see Viewing Active Upgrade Process Status on page 5 158 TIPS Starting and Exiting the Active Upgrade Console page 5 126 Understanding the Active Upgrade Console Interface page 5 104 Pre Upgrade Tasks page 5 96 Configuring the Active Upgrade Proce...

Page 328: ...ou can create multiple configuration files each with different system settings to prepare the system for a particular type of system or application software upgrade In addition you can call one or more existing configuration files from the configuration file you are currently editing so that the settings from the called files will also apply to the file you are editing This is called nesting The d...

Page 329: ...guration page click Create Configuration File 2 In the Create Configuration File dialog box specify a file name for the new file When you save the file a config extension is automatically appended to the file name 3 Next to Save in select the directory in which to save the configuration file You can specify any directory on the system The default location is Program Files ftsys ActiveUpgrade User ...

Page 330: ...Configuration File dialog box type the full path name and file name for the configuration file next to Configuration File You must include the Config file extension Click Browse to locate the file using a file browser The browser displays only files with the Config extension Click the file in the file browser then click Open to select the file 3 In the Locate Configuration File dialog box click Lo...

Page 331: ...ocate Configuration File dialog box type the full path name and file name for the configuration file next to Configuration File Click Browse to locate the file using a file browser The browser displays only files with the Config extension Click the file in the file browser then click Open to select the file 3 In the Locate Configuration File dialog box click Load to open the configuration file Whe...

Page 332: ...uration file before For example if you have only one system disk and you just want to split the system briefly to test how a hotfix would affect the operating system without committing the changes you might not need a configuration file To proceed without a configuration file click No Configuration File on the Configuration page The Active Upgrade Console immediately displays the Active Upgrade pa...

Page 333: ...y in the navigation bar 2 On the Upgrade Summary page do one of the following Click Save to save the configuration file with the name and path name you previously specified Your file is saved Click Save As to save the configuration file with a new file name or path name Continue to step 3 3 In the Save Configuration File dialog box specify a name for the new file When you save the file a Config ex...

Page 334: ...t they will be available to the Upgrade Side of the system when the system is in split mode When you open the Disk Selection page the Active Upgrade Console scans for and displays the disks in your system Only internal disks mirrored with RDR are displayed as these are the only disks that can be configured You can mark each disk as a system disk or a data disk System Disk A disk that contains the ...

Page 335: ...stem disk Red Disk is currently simplexed because it is being resynchronized with RDR For more information about any volume move your cursor over the volume to display ToolTip help To select system and data disks For any disk you want to mark as a system disk click the System radio button This automatically marks any volume that the disk contains as a system volume For any disk you want to mark as...

Page 336: ...le as necessary in your parent configuration You create a configuration file for an application that runs on several of your systems and call that file into a parent configuration file that is specific to each system The following restrictions apply to the nest files Child configuration files must be located in the same directory as the call target files When you select configuration files in the ...

Page 337: ... Services to Control Use the Application Services page to select the critical application services you want the Active Upgrade Console to automatically stop and restart during the upgrade process If you select a service on the Application Services page the Active Upgrade Console controls the service as follows When the system is split the console stops the service on the Upgrade Side saves its cur...

Page 338: ...ation file but you cannot deselect it without editing the child configuration To select a service for the Active Upgrade Console to control 1 On the Application Services page find a service you want to stop and start 2 Click the check box to the left of the service name 3 Repeat these steps for each service you want to stop and restart To deselect a service clear the check box to the left of the s...

Page 339: ...he newer Upgrade Side disks which contain your newly upgraded software Because the event log files on the Production Side are lost during this process you might want to preserve them for future reference These log files will contain the only record of log messages your live applications generated while the system was split The Log File Backup page allows you to select from all event logs available...

Page 340: ...ction Side while the system is split either a data disk or an external disk Do not save the files to a system disk or network disk 2 There is no default directory You must specify a directory otherwise the Active Upgrade Console displays a warning message 2 For each log you want to save click the log name to highlight it then click the check box to the left of the log name to preserve the file Whe...

Page 341: ... when the RDR mirrors are resynchronized If applicable you can write a program to save copies of important files before you commit an upgrade For example you can save a copy of an application specific log file that does not appear in the system Event Viewer For information about saving Event Viewer logs see Selecting Event Viewer Log Files to Back Up on page 5 121 By default the Custom Actions pag...

Page 342: ...or Control type select the option that best describes when the Active Upgrade Console will execute your custom action as discussed in the below table Control Types for Custom Actions Control Type Purpose Start Application Executes the custom action whenever the Active Upgrade Console needs to start applications For example the console needs to restart applications on the Upgrade Side when you merg...

Page 343: ...n Side system disk while the system was in split mode before these files are lost during the commit process 4 If you selected the Advanced control type optionally select an item from the Timing drop down list which best describes the order in which you want this custom action to run with your other custom actions The below table Timing for the Advanced Control Type describes the timing options If ...

Page 344: ...or programming and monitoring custom actions Starting and stopping applications on this page Using Active Upgrade Environment Variables on page 5 127 Generating Exit Values on page 5 128 Viewing Standard Output and Error Stream on page 5 128 Executing Visual Basic Scripts on page 5 129 Starting and stopping applications If you write a program to control a critical application during the upgrade pr...

Page 345: ...e current upgrade state Values Idle PrepareSplit Split PrepareMerge Merge Commit Abort ACTIVE_UPGRADE_REQUEST Describes the next upgrade task that the Active Upgrade Console will execute Values Idle CheckReadiness PrepareSplit ExecuteSplit PrepareMerge ExecuteMerge Commit Abort Start Stop Backup ACTIVE_UPGRADE_HW_SPLIT Describes whether or not the ft series system is running in split mode Values Y...

Page 346: ... 5 123 Viewing Standard Output and Error Stream After your program executes you can view standard output and error output from the program in the Active Upgrade Console as follows 1 In the activity log expand an Execute custom actions node There can be more than one Execute custom actions node depending on the types of custom actions you have created Find the node for the upgrade stage in which yo...

Page 347: ... to Arguments type the full path name and file name of the executable For instance C bin myvbscript vbs If applicable you can type additional arguments that are specific to your script file or options that are specific to the cscript session For example you might want to specify the T option for the cscript session to control the maximum amount of time your executable is allowed to run C bin myvbs...

Page 348: ...next to Comments For Comments you might want to include information such as Purpose of the configuration file type of upgrade System s to which the file applies Special setting required before using the file for an upgrade Your name and contact information or the contact information on your support provider Date you created or updated the file When you have finished providing a description for the...

Page 349: ...ewer log files to back up If applicable you can also save the current configuration file from the Upgrade Summary page When you are finished viewing the Upgrade Summary and if necessary saving the configuration file you can click Next to proceed with the Active Upgrade process If you have changed your configuration file since you last saved it the Active Upgrade Console displays a message indicati...

Page 350: ...or the Active Upgrade process For example the readiness check ensures that The system is currently running in the duplex mode The disks you selected as the system disks are present and are mirrored with RDR The embedded Ethernet PCI adapters in your system are configured to Ethernet teams and each team contains at least one adapter from each physical enclosure The IP address configured to the syst...

Page 351: ... Icon Text Color Severity Description Green Success Task completed without error Black Pending Task is in progress Black Information Task information no action necessary Black Warning A problem that should be addressed but will not block an upgrade Red Error A problem that must be corrected before continuing with upgrade The status bar at the bottom of the window will indicate one of the following...

Page 352: ... See Splitting the System If one of the readiness tests fails you must resolve the problem then click Retry to run the readiness test again When the problem is resolved you can click Split to proceed with splitting the system TIPS Prerequisites page 5 92 Splitting the System page 5 136 Viewing Active Upgrade Process Status page 5 158 Saving the Activity Log to a File page 5 164 Aborting the Upgrad...

Page 353: ...he Upgrade Side until the system is merged You can split a system only if it meets the prerequisites for the Active Upgrade process and has passed the readiness check IMPORTANT 1 When in split mode the Upgrade Side has no access to the network the Upgrade Side can only access to the Production Side If you need a network resource to obtain any software installation packages you intend to run transf...

Page 354: ...Utility 2 Verify if Status of the Upgrade Side s PCI module is Terminate 3 Select Boot to start the Upgrade Side s PCI module 4 Select Retry on the Active Upgrade console to finish the interruption process Splitting the system should take only a few minutes The process will time out if it takes longer than 5 minutes IMPORTANT 1 Throughout the upgrade process icons will appear and disappear in the ...

Page 355: ...to Verifying the Status of Application Services on page 5 165 TIPS Managing Upgrade Tasks on the Upgrade Side page 5 137 Managing Your Applications on the Productions Side this page Verifying the Upgrade Side Before Merging the System page 5 148 Merging the System page 5 150 Viewing Active Upgrade Process Status page 5 158 Aborting the Upgrade page 5 156 Troubleshooting page 5 164 Managing Upgrade...

Page 356: ...e the Active Upgrade Console runs on the Production Side of the system To perform upgrade tasks you must establish a remote connection to the Upgrade Side You can access the Upgrade Side using one of two methods Remote KVM Allows you to transfer the Upgrade Side s console to the Prodction Side s browser with BMC remote KVM console Allows you the complete access from the Production Side to the Upgr...

Page 357: ...n this kind of trouble occurs you need to take following procedures When operation is unavailable because of the error execute the same operation again from the Active Upgrade Console of the Production Side When the data drive cannot be referred to the merge status select Retry button and execute merge operation again If you can t refer data drive after retrying the merge select Abort button to ex...

Page 358: ... see Remote KVM Console under Using Remote Management After you initiate the remote session see TIPS for more information about what you can do on the Upgrade Side and how you can merge the system after you have finished performing upgrade tasks To terminate a Remote KVM session with the Upgrade Side 1 Verify that the install processing is completed as well as the install program is all finished 2...

Page 359: ... to the Active Upgrade Help file while you are using the Upgrade Side desktop click Start on the Upgrade Side desktop then click All Programs ftSys and Active Upgrade Help to open the Help viewer If you maximize the Remote Desktop connection window its title bar which displays the IP address of the Upgrade Side as well as minimize maximize and exit buttons might disappear from view autohide Only t...

Page 360: ...fter the merge you will be using the Upgrade Side desktop Running Software Installers The following topics describe how to run software installers on the Upgrade Side while the system is split Windows Automatic Updates on page 5 146 Other Installation Packages on page 5 144 To review the types of upgrades that Active Upgrade technology supports see Software Upgrade Support on page 5 90 TIPS Softwa...

Page 361: ...for Custom Install and click Next The next page displays a list of the updates you downloaded and allows you to select which ones will be installed at this time 3 Select only the updates that you previously checked for compatibility with your NEC Express5800 ft series system then click Install During the installation process the Automatic Updates dialog box minimizes to the system tray When the in...

Page 362: ... software on the Production Side Some installers might require you to restart the operating system on the Upgrade Side You can allow these installers to restart the Upgrade Side automatically or you can manually restart later You can restart the Upgrade Side as many times as necessary to complete the installation however you might want to avoid restarting until you have run additional installers t...

Page 363: ...lt Del key sequence necessary for login use a virtual keyboard If you are using Remote Desktop Connection the connection to the Upgrade Side is terminated and the Production Side desktop is displayed While the Upgrade Side is restarting you can view its status in the activity log and the status bar of the Active Upgrade Console When the console displays the message Partner OS Up you can click Remo...

Page 364: ...e operating system is up it might take another minute or two for all services to finish loading and for login to be possible TIPS Running Software Installers page 5 142 Viewing Active Upgrade Process Status page 5 158 Merging the System page 5 150 Aborting the Upgrade page 5 156 Troubleshooting page 5 164 ...

Page 365: ...t reboot properly When the remote connection from Production Side to the Upgrade Side does not set up properly When the Upgrade Side hangs up 2 If you reset the hardware while the Upgrade Side is working properly the Upgrade side may not launch properly If this occurs after resetting the hardware press Abort button to interrupt the Active Upgrade then retry the Active Activate from the start 3 Do ...

Page 366: ...he Production Side desktop and the remote connection to the Upgrade Side desktop When you resume software installation or restart the system always ensure that you are on the Upgrade Side TIPS Managing Upgrade Tasks on the Upgrade Side page 5 137 Viewing Active Upgrade Process Status page 5 158 Merging the System page 5 150 Aborting the Upgrade page 5 156 Troubleshooting page 5 164 Verifying the U...

Page 367: ...rade Side for final verification If there are any problems you can abort the upgrade to return the system to its original state Aborting the upgrade while the system is in split mode will not incur downtime because your critical applications are still running on the Production Side TIPS Managing Upgrade Tasks on the Upgrade Side page 5 137 Viewing Active Upgrade Process Status page 5 158 Merging t...

Page 368: ...and application data disks become available to the Upgrade Side Restarts your applications including the Active Upgrade Console from the Upgrade Side IMPORTANT If you execute the Active Upgrade under Backup Exec environment merge after the split process is completed and restart the OS on the Upgrade Side If you do not restart the OS on the Upgrade Side merge process may fail If it failed press Abo...

Page 369: ...nterrupt the Active Upgrade during the merge The disk may not be recognized from the OS When the disk isn t recognized from the OS go to Disc Management then execute Disk Rescan If the disk status becomes missing or offline right click the disk and select Disk Reactivation to verify the disk status becomes online If you exit the remote desktop connection to the Upgrade Side or if you exit the remo...

Page 370: ...the Upgrade page 5 152 Committing the Upgrade page 5 154 Viewing Active Upgrade Process Status page 5 158 Aborting the Upgrade page 5 156 Troubleshooting page 5 164 Verifying the Upgrade Side Before Committing the Upgrade After you have merged the system your critical applications including the Active Upgrade Console are running from the software on the Upgrade Side system disks At this point you ...

Page 371: ...ion If you are satisfied that everything is working correctly you can commit the upgrade to make the changes permanent If there are any problems you can abort the upgrade to return the system to its original state However aborting the upgrade while the system is in merge mode will incur downtime because the Active Upgrade Console must stop your critical applications on the Upgrade Side before it c...

Page 372: ...UTION You cannot abort the upgrade process after you commit an upgrade because the original state of the system is lost overwritten as a result of completing the upgrade process Ensure that your system is working as expected before clicking Commit How to commit the upgrade 1 Close all non essential applications 2 Verify that the upgrade state as reported in the status bar is Fault Tolerant Merge R...

Page 373: ...nstalling and Using Utilities 5 155 TIPS Finishing the Upgrade page 5 157 Viewing Active Upgrade Process Status page 5 158 Verifying If RDR Disks Are Resynchronizing page 5 168 Troubleshooting page 5 164 ...

Page 374: ...le reestablishes the mirror of any internal RDR data disk by overwriting the stale partner disk with its newer live partner disk the disk to which your applications have been writing data throughout the upgrade process If applicable bring the Upgrade Side online to enable fault tolerant duplex mode To abort an upgrade click the Abort button on the Active Upgrade page the Split System page or the M...

Page 375: ...ive Upgrade process you can Click Exit to close the Active Upgrade Console Click Save Log to sage the activity log to a file Click Active Upgrade in the navigation bar to initiate another readiness test and upgrade with the same configuration Click Configuration in the navigation bar to create edit or load another configuration file IMPORTANT Though the Active Upgrade process is complete your RDR ...

Page 376: ...he activity log shown below which reports details about each upgrade operation is displayed in the main window of the Active Upgrade Console after you have initiated a readiness test or upgrade session Activity Log in Active Upgrade Console If you want to check the status of the upgrade process when you are logged on to the Upgrade Side of the system while in split mode you can also double click t...

Page 377: ...Production Side Table below describes the general meaning of activity log entries that appear in the local and remote activity logs Activity Log Entries Icon Text Color Severity Description Green Success Task completed without error Black Pending Task is in progress Black Information Task information no action necessary Black Warning A problem that should be addressed but will not block an upgrade...

Page 378: ...and Next buttons to review other items of the same severity For example if you are viewing an error you can click Next to see the next error item To change the severity level of the items you want to review select an option from the Show severity pulldown menu A severity type will be unavailable if there are currently no items of that severity in the activity log If necessary you save the items fr...

Page 379: ...ystem is duplexed Production Side The system is currently running in split mode and your applications are running from the Production Side the original copy of your software The Upgrade Side is available for installation tasks The Upgrade State reports the stage of the upgrade your system is entering or has entered The below table describes the possible upgrade states Status Upgrade State Upgrade ...

Page 380: ...rational states Table 3 Status Operational State Operational State Description Ready The previous operation has been completed successfully The Active Upgrade process is ready to enter the next upgrade state Busy The current operation is still in progress Allow time for the operation to complete Broken The Active Upgrade Console could not complete the current operation Check the activity log for e...

Page 381: ... However the system might not be available for use until other system resources finish loading Hung OS Up The partner operating system is hung OS Rebooting The partner operating system is rebooting Hung OS Rebooting The partner system hung while rebooting OS Shutting Down The partner operating system is shutting down Hung OS The partner system hung while it was shutting down OS Crashed The partner...

Page 382: ...you can save the contents of the activity log to a file for later viewing To save the activity log to a file 1 Right click on the activity log and select Save to File in the shortcut menu 2 Next to Save in select a folder in which to save the file 3 Next to File name type a name for the file Activity log files are saved in XML format which you can view in Internet Explorer The xml extension is add...

Page 383: ...nu Computer Management is displayed 3 If necessary click Services and Applications to expand it 4 Click Services to display the below shown Service Control Manager in the right pane of the window 5 Search for a service in the list and view its current Status and Startup Type in the fields next to the service name For example while the system is in split mode any service you selected for control by...

Page 384: ...le you are running in split or merge mode or after you have finished the Active Upgrade process you might want to verify the status of the software packages that you installed If necessary you can view a list of most of the programs present on your system in the Add or Remove Programs control panel shown below Add or Remove Programs Control Panel If you installed any Windows updates select the Sho...

Page 385: ...view the Add or Remove Programs control panel on the Upgrade Side The same control panel on the Production Side will not list the new software you installed on the Upgrade Side TIPS Running Software Installers page 5 142 Viewing Active Upgrade Process Status page 5 158 Troubleshooting page 5 164 ...

Page 386: ...n and the activity log will display errors indicating that the disks are not ready Verify the disks on the Disk Selection page Any volume that is in red is simplexed and thus probably still resynching When a disk volume is only green it is duplxed and you can start another upgrade For more about the disk status on the Disk Selection page see Selecting Disks to Upgrade on 5 116 To view the status o...

Page 387: ...e information Embedded NIC not teamed Use the PROset utility to configure your Ethernet PCI adapters into teams All embedded Ethernet PCI adapters must be teamed See Prerequisites on page 5 92 and Recommendations on page 5 94 for more information about configuring Ethernet PCI adapters No IP address on Upgrade ready team Use the Network Connections control panel to assign an IP address preferably ...

Page 388: ...uns successfully If possible test and debug the executable outside of the Active Upgrade process Ensure that it terminates with exit value 0 and that it completes in a timely manner Troubleshooting Miscellaneous Problems Problem Action Active Upgrade Console fails to start Wait a minute and try to start Active Upgrade Console again If the problem persists it might mean that the Active Upgrade Cons...

Page 389: ...he SANsurfer service and restart the upgrade process The underlying connection was closed Unable to connect to the remote server If your system is running a network firewall solution check the firewall logs for blocked communications and explicitly add these items to your trusted zone For information about configuring Windows Firewall see Configuring Windows Firewall for the Active Upgrade Process...

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Page 391: ...Chapter 6 Maintenance This chapter describes the daily maintenance of NEC Express5800 ft series and precautions when relocating or storing the server ...

Page 392: ...nager on the management PC Check whether any alert is reported on the Operation Window Data Viewer or Alert Viewer of NEC ESMPRO Manager Viewers of NEC ESMPRO Operation Window Alert Viewer Data Viewer Checking STATUS LEDs Check the LED indication on the front of the NEC Express5800 ft series on hard disks installed in 3 5 inch hard disk drive bay or on LCD display when the server is powered on or ...

Page 393: ... the DVD ROM drive Disconnect the power plug before cleaning the server Cleaning the NEC Express5800 ft series For daily cleaning wipe the external surfaces of the server with a dry soft cloth Follow the procedure below if stains remain on the surfaces IMPORTANT To avoid altering the material and color of the server do not use volatile solvents such as thinner or benzene to clean the server The po...

Page 394: ...h little dust Follow the steps below to clean the mouse regularly 1 Disconnect the mouse from the USB port of the keyboard while the server remains powered on 2 Turn the mouse upside down and rotate the mouse ball cover counterclockwise to remove it Take out the ball from the mouse 3 Wipe the mouse ball with a dry soft cloth If stains remain use a soft cloth to wipe them off Soak the soft cloth in...

Page 395: ...he front of the DVD ROM drive The tray comes out 3 Hold the DVD CD ROM lightly and take it out from the tray IMPORTANT Do not touch the signal side of the DVD CD ROM with your hand 4 Wipe the tray with a dry soft cloth IMPORTANT Do not wipe the lens of the DVD ROM drive Doing so may damage the lens and may cause a malfunction of the drive 5 Gently push on the tray front to close the tray 6 Wipe th...

Page 396: ...head may be a cause of unsuccessful backup and damage to tape cartridge Clean the tape head regularly using a cleaning tape For procedure and interval of cleaning as well as lifetime of a tape cartridge to use see instructions included with the tape drive ...

Page 397: ...AN cable Executing the system diagnostics with the LAN cable connected the network may be influenced TIPS On checking the hard disk drive no data is written into the disk Startup and Exit of System Diagnostics Follow the steps below to start the system diagnostics If the server is running shut it down and execute Step 1 through Step 12 1 Shutdown the OS and power off the server Then unplug the pow...

Page 398: ...f the diagnostics Guideline Shows the details of the keys to operate window Test summary window Shows the results of each test that executed the diagnostics Move the cursor and press the Enter key on the cursor line to display the details of the test When an error is detected by the system diagnostics the relevant test result in the test summary window is highlighted in red and Abnormal End is dis...

Page 399: ...py disk insert a formatted floppy disk to the floppy disk drive and select Save F Option Optional features can be used from this menu Reboot Reboots the system 8 Select Reboot in the Enduser Menu above The server restarts and the system is started from the NEC EXPRESSBUILDER 9 Exit the NEC EXPRESSBUILDER and remove the DVD from the DVD ROM drive 10 Power off the server and unplug the power cord fr...

Page 400: ...Boot peripheral devices at first then power on the Express server 2 Load the EXPRESSBUILDER DVD into the optical disc drive of the Express server 3 After loading the DVD reset by pressing Ctl Alt Delete keys or power off and on to reboot the Express server Following menu appears on the DVD IMPORTANT Default selection is OS installation on the menu When there is no operation for ten seconds after t...

Page 401: ...ey operation for five second after Language menu appears Japanese starts automatically 5 Select English When English is selected following tool menu appears 6 Select one of the tool and start Japanese Menu is displayed in Japanese from now English Menu is displayed in English from now Return to previous menu Boot Selection menu is displayed ...

Page 402: ...aintenance Utility For further information ask your service representative The Off line Maintenance Utility provides the following features IPMI Information Viewer Provides the functions to view the system event log SEL sensor data record SDR and field replaceable unit FRU and to make a backup copy of them Using this feature you can find system errors and events to determine a maintenance part BIO...

Page 403: ...ORTANT Do not turn off the server while the update program is running If the update processing is discontinued the system becomes unable to start ROM DOS startup FD Create a support disk for starting the ROM DOS system Test and diagnostics Execute various tests on the server system to check if the server functions are normal and if the connection between the server and additional board is normal A...

Page 404: ...d due to a change in the floor layout to a great extent contact the sales agent Make sure to make a backup copy of your valuable data in the hard disk if any When moving the server with hard disks make sure not to give a shock to the hard disks When storing the server keep it under storing environment conditions temperature 10 to 55 C humidity 20 to 80 non condensing 1 Take a floppy disk and a DVD...

Page 405: ...hort time condensation will occur and cause malfunctions and breakdown when these are used in such state When you start operating these equipments again after the transportation or the storage make sure to wait for a sufficient period of time to use them in the operating environment If the system clock goes out of alignment remarkably as time goes by though the system clock adjustment is performed...

Page 406: ... not occur Check whether the following error log is added If the error log is added perform the following procedure If it is not hard error you can recover If this procedure is failed contact your Administrator or a member of the Administrators group Procedure to Confirm Check the following message from the event log Note Sample of PCI module 1 ID 10 Source srabid Event ID 16395 ...

Page 407: ... or reduce the access 1 Clear MTBF by PCI module and stop start of PCI module by ft server utility Procedure 1 Cancel the procedure or wait for finish of the procedure 2 Clear of MTBF by PCI module 1 ID 10 3 Stop the PCI module 1 4 Start the PCI module 1 2 Clear MTBF by the PCI module 1 ...

Page 408: ...6 18 Maintenance 3 Stop of PCI module 1 4 Start of PCI module 1 ...

Page 409: ...Maintenance 6 19 Procedure to Check Check whether the following error is added on system event log If following events are added the procedure is performed correctly ...

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Page 411: ...Chapter 7 Troubleshooting This section covers some of the issues that can occur with this server and provides the trouble shooting steps you can refer to ...

Page 412: ... the occurrence of fault during the system operation Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC Check whether any alert is reported on the Operation Window Data Viewer or Alert Viewer of NEC ESMPRO Manager Example ...

Page 413: ... panels of the NEC Express5800 ft series and near the handles of hard disks inform the user of the various server statuses by the colors and the patterns of going on going off and flashing If trouble seems to have occurred check the LED indication For the LED indication and meanings see page 2 17 LEDs This User s Guide describes actions to be taken for watch error message However if replacement of...

Page 414: ...nect the keyboard and connect it back again Replace the keyboard 0211 Keyboard error Keyboard is faulty Disconnect the keyboard and connect it back again Replace the keyboard If restarting does not help replace the CPU IO module 0212 Keyboard Controller Failed Keyboard controller is faulty If restarting the server does not help replace the CPU IO module 0213 Keyboard locked Unlock key switch Keybo...

Page 415: ...e COM B configuration is faulty 0616 COM B config error device disable Device constructing COM A is faulty If restarting does not help after resetting the setting to default by using BIOS setup replace the CPU IO module 0B28 Unsupported Processor detected on Processor 1 Unsupported CPU is mounted 0B29 Unsupported Processor detected on Processor 2 Unsupported CPU is mounted Check the supported CPU ...

Page 416: ...B9A BMC not responding BMC device is faulty Replace ft Remote Management Card In the case ft Remote Management Card is not mounted or in the case the failure still remains after replacing the card replace CPU IO module 0B9B Private I2C bus not responding I2C bus is faulty If turning AC power off and on does not help replace the CPU IO module or the system backboard 0B9C BMC internal exception 0B9D...

Page 417: ...y Error detected in DIMM group 2 DIMM is faulty Replace the DIMM Slot1 2 DIMMs 8102 Memory Error detected in DIMM group 3 DIMM is faulty Replace the DIMM Slot3 2 DIMMs 8120 Unsupported DIMM detected in DIMM group 1 8121 Unsupported DIMM detected in DIMM group 2 8122 Unsupported DIMM detected in DIMM group 3 Unsupported DIMM is mounted 8130 Mismatch DIMM detected in DIMM group 1 8131 Mismatch DIMM ...

Page 418: ... is detected on memory implementation Check supported DIMMs and replace the DIMM If replacing the DIMM does not help replace the CPU IO module 9006 HW Memory Test failed Memory is faulty Replace the DIMM If replacing it does not help replace the CPU IO module 9000 A serious error occurred during a POST There are some error messages in addition to this error code Check the other error message 9090 ...

Page 419: ...indicating that virtual memory is insufficient when you restart the system after a STOP or system error has occurred Ignore the message and start the system If an error such as a stop error of the OS occurs the normal dump function may run instead of the quick dump function depending on the system status However the memory dump file can be used for failure analysis equivalent to that of the quick ...

Page 420: ... tool such as NEC ESMPRO Agent or NEC ESMPRO Manager has been installed in the NEC Express5800 ft series or management PC you can obtain the error information from the display unit of the server or management PC See Chapter 5 or online documentation for details of such application programs ...

Page 421: ...d or bent plugs Make sure the power breaker for the connected power outlet is on If the power cord is plugged to a UPS make sure the UPS is powered and it supplies power See the manual that comes with the UPS for details Power supply to the server may be linked with the connected UPS using the BIOS setup utility of the server Menu to check Server AC LINK Power On Make sure the POWER switch on the ...

Page 422: ...g of Setup select Disabled If Option ROM Scan Monitoring is enabled the system may reboot while using the SCSISelect utility Change back the setting after you finish using the utility Fail to access to external devices Are cables properly connected Make sure that the interface cables and power cord are properly connected Also make sure that the cables are connected in the correct order Is that dev...

Page 423: ...roperly connected Make sure that the cable is connected to the correct connector on the rear of the server Are the keyboard and mouse are compliant with NEC Express5800 ft series Operation of the server with unauthorized devices is not guaranteed Does the server have drivers installed Refer to the manual that comes with your OS to check that the keyboard and mouse drivers are installed These drive...

Page 424: ...the floppy disk formatted Use a formatted floppy disk or format the floppy disk in the floppy disk drive Refer to the manual that comes with the OS for formatting a floppy disk Fail to access to the CD DVD ROM Is the CD DVD ROM properly set in the CD DVD ROM drive tray The tray is provided with a holder to secure the CD DVD ROM Make sure that the CD DVD ROM is placed properly in the holder Is the ...

Page 425: ...er with the blue screen displayed Keep pressing the POWER switch for about 4 seconds Pressing the POWER switch quickly does not turn off the power in this case The server is not found on the network Is the LAN cable connected Make sure to connect the LAN cable to the network port on the rear of the server Also make sure to use the LAN cable that conforms to the network interface standard Have the ...

Page 426: ...tails see page 4 24 Monitoring Configuration After completion of CHKDSK restart the machine and change the above setting back to Enable and continue the operation CHKDSK is executed in the following conditions 1 CHKDSK is scheduled to be executed at next system startup 2 Corruption of file system is detected since the previous startup until shutdown 3 Inconsistency corruption of file system is det...

Page 427: ... ESMPRO Manager the CPU load ratio of SNMP Service on the NEC ESMPRO Agent side may increase at every monitoring interval default 1 minute NEC ESMPRO Manager and NEC ESMPRO Agent exchange information through SNMP Service If the server status monitoring by NEC ESMPRO Manager is on default ON NEC ESMPRO Manager regularly issues a request to NEC ESMPRO Agent to get the current status of the server In...

Page 428: ...ble storage space on a storage location Specify the drive in which there is an available storage space of more than a memory size on the server plus 12 MB more than 2048 plus 12MB if a memory size is more than 2GB For details see Set Memory Dump Debug Information of Step 14 Make Settings for Failure Management in Chapter 4 Windows Setup in the separate User s Guide for setup Is Initial size of the...

Page 429: ...rd from its main menu to write the sensor information specific to the server to the card A CPU IO module cannot be integrated When a componet fails and is reintegrated the following message may be recorded to the system event log and the process is stopped Such event indicates that the component s MTBF is below the threshold and it is judged that repair is necessary Thus the reintegration process ...

Page 430: ...ing The screen will return to normal if you wait awhile Duplexed status is not displayed properly When one CPU IO module is reintegrated after the other CPU IO module is removed due to the failure or replacement the status in ESMPRO or RDR Utility and status LED 2 on the CPU IO module may not be displayed properly Restore normal display with the following procedure Restoration procedure From Start...

Page 431: ...Server Monitor from System tab then click the check box Unmonitored is selected by default After changing the setting the server monitoring starts automatically You do not have to reboot the server but you need to restructure the tree if you still cannot monitor the server Is network connection restricted by the firewall or thegateway Network connection may be restricted by a firewall setting See ...

Page 432: ...d select Change name Wake On LAN does not function Does this happen to be right after the Alternate Current AC power supply started When you disconnect either or both of the AC cables on the server and the AC supply is stopped the Wake On LAN becomes unavailable on the next system launch after the electricity supply starts Connect the cables to both equipments to supply the electriciy and press th...

Page 433: ...000M Check the following configurations Set the Hub as Auto Negotioation Set the Client as Auto negotiate best speed IMPORTANT For both Hub Client you cannot function Wake On LAN from standby with the 1000M fixed configuration Do you happen to be sending Magic Packet to only one of the duplexed LAN If you use Wake On LAN under duplexed LAN you need to send Magic Packet to all of the duplexed LAN p...

Page 434: ...gs of the source iANSMiniport are the logs about the duplex of the network The following logs may be recorded in the system event log after starting the system or after setting duplex but there is no problem on operation Source iANSMiniport Type Warning Event ID 35 Description Initializing Virtual Team Adaptor that lack adapter Number of missed adaptors Check if all adapters exist and function pro...

Page 435: ...us no measurement is required Source EvntAgnt Event ID 1003 Description TraceFileName parameter not located in registry Default trace file used is Source EvntAgnt ID 1015 Description TraceLevel parameter not located in registry Default trace level used is 32 SCSI control error appears in the system event log This symptom occurs for example when a SCSI chip receives a reset request from a different...

Page 436: ...ted busses were reset in an effort to clear the condition If this error is recorded many times the hard disk drive may be faulty Contact your service representative Event log which warn CPU load monitoring is registered If NEC ESMPRO Agent cannot get performance information from the OS due to a temporary resource shortage or high load ratio on the system it will record the following event log Howe...

Page 437: ... checks whether the events are stored by date any events out of the date order is shown as Past Event Detected Note that even when this event is recorded the event log function continues to function properly for the events stored by date Fibre Channel N8803 035 related log is recorded in the System Event log The below events may be recorded when module switching including module failure occurs Thi...

Page 438: ... O module was detached This does not affect the system operation Source srae1e51 Type Error Event ID 805 Description Stratus emb EB 2 Port Gigabit Adapter n PROBLEM Unexpected adapter removal detected during check for hang Was an I O CRU short or removed Source PlugPlayManager Type Error Event ID 12 Description The device XXX disappeared from the system without first being prepared for removal ...

Page 439: ... action according to the error codes listed in the table below Message Cause and Remedy This EXPRESSBUILDER version was not designed for this computer Insert the correct version and click OK When you click OK the computer reboots This EXPRESSBUILDER version was not designed for this server Execute the NEC EXPRESSBUILDER on the compliant server EXPRESSBUILDER could not get the hardware parameters w...

Page 440: ... colors or more Set the display unit to display 256 colors or more The master control menu fails to appear Is your system Windows NT 4 0 or later or Windows 95 or later The DVD Autorun feature is supported by Windows NT 4 0 and Windows 95 The older versions do not automatically start from the DVD Is Shift pressed Setting the DVD with Shift pressed down cancels the Autorun feature Is the system in ...

Page 441: ... Parameter File Creator must be executed with Microsoft HTMLApplication host If this does not launch follow the below procedure to associate Parameter File Creator with Microsoft HTML Application host 1 Go to Windows Start menu and select Run 2 Type windir system32 mshta exe register and click OK ...

Page 442: ...NEC ESMPRO Manager to receive traps from NEC ESMPROAgent properly both community names must be matched Alert is redundantly reported to NEC ESMPRO Manager When NEC ESMPRO Manager s IP address or host name assigned to SNMP service to send traps is assigned in the message manager TCP IP a warning message for redundancy is displayed Alert is redundantly reported when the same NEC ESMPRO Manager is as...

Page 443: ...Unknown or illegal information is displayed in CPU information If you select CPU Module CPU in the ft tree of the data viewer unknown or incorrect information appear in some information items The CPU information can be viewed by selecting System CPU in the ESMPRO tree Status of logical PCI slot There is no effect to PCI module IO module since I O hub and a display controller on PCI module IO modul...

Page 444: ... high line impedance may have occurred Hence there is no problem Threshold value of LAN monitoring does not reflect Because the NEC Express5800 ft series detects hardware faults on the network in the driver level NEC ESMPRO Agent does not monitor line faults Thus the value set for Line fault occurrence rate of a LAN tab of NEC ESMPRO Agent properties in the control panel is not used Remote shutdow...

Page 445: ...service is operating if the enabled disabled flag of each alerting ways is disabled the event is not alerted The alert enabled disabled flag is set by selecting Base Setting Report Properties from Setting of Alert Manager Also the event occurred before Eventlog Service started at the time of system startup cannot be alerted You can set the time to the shutdown by selecting Base Setting Other on th...

Page 446: ...SMPRO Agent is running z To format or delete a partition by Disk Administrator or by other means z To request programmatically to remove media from removable disks such as MO Zip and PD Please conduct these works by following the procedure written below 1 Open Control panel Service 2 Select a service named ESM Common Service and click Stop 3 Confirm that ESM Common Service is stopped and close the...

Page 447: ...formation on status current values rpm threshold etc Therefore if you view such a sensor on NEC ESMPRO Manager it may be displayed as follows The status becomes Unknown grayed out on the data viewer The current value or rpm is displayed as Unknown on the data viewer The status is grayed out on the Web component data viewer The current value or rpm becomes blank on the Web component data viewer Eve...

Page 448: ...ich prompts you to reconstruct a Data Viewer appears click OK The Data Viewer will be reconstructed and the tree and the status will be displayed correctly The information on the floppy disk appears in an incorrect manner After switching on and off the power of the CPU IO module the floppy disk drive name of I O Device on Data Viewer may be different from the name that is recognized by the OS Exam...

Page 449: ... Result in Maintenance of SCSI Enclosure Type Reassign Block Count Reassign Block threshold and Path Information in General of SCSI Slot Type Threshold Current Faults and Time of last fault in Maintenance of SCSI Slot SCSI Status while IO Module is Starting or being Stopped While a PCI module is starting or being stopped the status of SCSI adapters SCSI bus SCSI enclosure SCSI slots and mirror dis...

Page 450: ...n the simplex mode non duplexed mode the data viewer cannot display the status of the SCSI enclosure and mirror disk To check if the duplex mode is changed to the simplex mode check the event log or alert viewer log or the status color of the PCI module by the data viewer ...

Page 451: ...t you collect all the logs of Application Log Security Log and System log by the following procedure IMPORTANT If a STOP error or system error has occurred or the system has stalled restart the system and then start collecting event logs 1 Click Start Settings Control Panel Administrative Tools Event Viewer 2 Select the type of the log to be collected Application Log contains events related to the...

Page 452: ...1 Click Start All Programs Accessories System Tools System Information 2 Select the Save from the File menu 3 Enter the name of the target file in the File name box 4 Click Save Collection of Diagnostic Information by Dr Watson Collect diagnostic information related to application errors by using Dr Watson You can designate any destination to save diagnostic information For details see help inform...

Page 453: ...em again may result in dumping improper data Press the DUMP switch on the primary CPU IO module whose POWER LED has been blinking for four to eight seconds Use something sharp such as curved clips to press the DUMP switch on CPU IO module 1 Preparing to collect Memory Dump Memory dumping with the DUMP switch may disable the server to restart In such a case it is required to force the server to shu...

Page 454: ...7 44 Troubleshooting This page is intentionally left blank ...

Page 455: ...talled or removed by the user NEC does not assume any liability for damage to optional devices or the server or malfunctions of the server resulted from installation by the user Be sure to use only optional devices and cables designated by NEC Repair of the server due to malfunctions failures or damage resulted from installing undesignated devices or cables will be charged ...

Page 456: ...r or alter the server Do not look into the DVD ROM drive Do not remove the lithium battery Disconnect the power plug before working with the server CAUTION Observe the following instructions to use the server safely There are risks of fire personal injury or property damage See PRECAUTIONS FOR SAFETY in Chapter 1 for details Do not install or remove components by a single person Do not install the...

Page 457: ...suitable workspace Work with the server on the anti static or concrete floor When you work with the server on a carpet where static electricity is likely to be generated make sure take anti static measures beforehand Use a worktable Place the server on an anti static mat to work with it Clothes Do not wear a wool or synthetic cloth to work with the server Wear anti static shoes to work with the se...

Page 458: ...Confirm the required ft server control software s version Refer to the sever accessory User s Guide check the NEC website or contact your sales representative 2 Verify the version of the ft control software on your system 3 After confirming it as the available version add the device onto the server For more information on how to verify the working ft server utility s refer to the separate User s G...

Page 459: ... the CPU IO module during the continuous operation disable the intended module place the module off line by using the ftServer Utility of the NEC ESMPRO Agent or the NEC ESMPRO Manager from the management PC on the network After a new module is installed to the server enable the module using the ftServer Utility or the NEC ESMPRO Manager TIPS The system is defaulted to automatically boot the modul...

Page 460: ... optimum for your server You can install 25 4mm 1 inch high hard disk drives to six 3 5 inch hard disk drive bays on the server The hard disk drives installed on the slot 1 2 and 3 of the CPU IO module 0 and 1 are mirrored respectively The OS is installed on the mirror volumes that consist of the hard disks in the slot 1 Empty slots in the 3 5 inch hard disk drive bay contain dummy trays The dummy...

Page 461: ...r 2003 The system turns off automatically 2 Remove the front bezel 3 Identify the slot to which you want to install the hard disk drive Install a hard disk in an empty slot in the group starting from the lower slot In the order of slot 1 slot 2 and slot 3 in CPU IO module 0 and 1 4 Pull the lever toward you while pushing the green lock of the dummy tray to the left 5 Hold the handle of the dummy t...

Page 462: ...ard disk with the lever unlocked 8 Slowly close the lever When the lever is locked you will hear a click sound IMPORTANT Be careful not to pinch your finger s between the lever and handle TIPS Check the hook of the lever is engaged with the frame 9 Press the POWER switch to power on 10 Install the front bezel 11 Set the dual disk configuration see Step 8 Set Dual Disk Configuration in Chapter 4 in...

Page 463: ...The system turns off automatically 2 Remove the front bezel 3 Push the lever of the hard disk to unlock the handle 4 Hold the handle and hard disk to pull them off 5 Install the dummy tray in an empty tray according to procedures described in Installation Make sure to install the dummy slot in the empty slot to improve the cooling effect within the device TIPS It may not be easy to pull the lever ...

Page 464: ...21 and Removing 3 5 inch Hard Disk Drive on page 8 9 No need to shut down Windows Server 2003 3 Refer to the steps in Installing 3 5 inch Hard Disk Drive to install a new hard disk CHECK The hard disk to be installed for replacement must have the same specifications as its mirroring hard disk After disk physical format refer to Disk Operation in Chapter 3 and restore the dual configuration For phy...

Page 465: ...ting may cause unexpected trouble Use the management software e g ftServer Utility or NEC ESMPRO Manager to identify the module to be removed so that the module is removed when it is stopped without fail Then remove the relevant module after verifying the Status LED on the CPU IO module See Chapter 2 LEDs for details of the Status LED Precautions When replacing both CPU IO modules replace one modu...

Page 466: ...r Maintenance of NEC Express5800 ft series in Chapter 5 NEC ESMPRO Manager Select ft CPU Module CPU Module to be removed Maintenance Bring Up Bring Down Bring Down ftServer Utility Select FTServer CPU Module CPU Module to be removed Bring Up Bring Down Down Repeat the operation mentioned above for the IO module PCI module and confirm that the status of the CPU IO module and the IO module PCI modul...

Page 467: ... out the CPU IO module in the next step 4 Loosen the screws securing the CPU IO module handle to press down the handle IMPORTANT Before you pull out a CPU IO module check the rear of the server to make sure cables for connection with peripheral equipment or network are disconnected If any cables are connected keep a record of where the cables are connected and disconnect all cables connected to th...

Page 468: ...p it against parts in the device when you remove it 6 The CPU IO module is locked on the way and cannot be pulled out Lower the lock on the side of CPU IO module and unlock it and then pull it out 7 Pull out the CPU IO module gently and carefully place it on a flat and sturdy table Avoid the dusty or humid place This allows you to access the devices in the CPU IO module For more information on how...

Page 469: ...ews tightly Be careful not to cause a shock to the device at this time 1 Firmly hold the CPU IO module with both hands and insert it into the rack Hold the CPU IO module in such a way that its back panel connector faces the back of the rack and engage the guides of the module and chassis and insert it slowly 2 Push up the black levers placed on the left and right sides of the front of the CPU IO m...

Page 470: ... integration does not take place when the module is connected In such a case check the status by using the ftServer Utility or NEC ESMPRO Manager data viewer and then start up the CPU IO modules 3 Connect the cables for connecting the peripheral devices and network 4 Hold the stopper with your hand and insert the cable of the installed module 5 The installed CPU IO module will be automatically sta...

Page 471: ...ouch the metal frame of the server to discharge static electricity from your body before handling the DIMM Do not touch the DIMM terminals or onboard parts with a bare hand or place the DIMM directly on the desk For more information on static electricity see ANTI STATIC MEASURES Make sure to use the DIMM authorized by NEC Installing a third party DIMM may cause a failure of the DIMM as well as the...

Page 472: ...hould be installed to the slot with the same number in another CH This rule is applied to the case of removal The linked DIMMs between CHs should be of the same product with the same performance DIMMs should be installed in sockets from the lowest slot number to the highest slot number To install DIMM install the product with the same serial number to the same CHs and slots of the CPU IO modules 0...

Page 473: ... OS The sever turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module referring to page 8 12 4 Remove the screw and remove the top cover of the CPU IO module 5 Remove the memory duct 6 Check to be sure in which socket you are mounting the DIMM Memory duct ...

Page 474: ... Pay attention to the orientation of the DIMM The terminal of the DIMM has a cutout to prevent misinsertion After the DIMM is completely inserted into the socket the levers are automatically closed 9 Attach the memory duct 10 Place the top cover of the CPU IO module and secure it with the screws 11 Refer to page 8 15 and install the CPU IO module 12 Connect the power cords 13 Press the POWER switc...

Page 475: ...pgrade 8 21 15 After starting the OS set the paging file size to at least the recommended value 1 5 times the installed memory size See Size of the Partition to be Created in Chapter 4 of the User s Guide Setup ...

Page 476: ...ver works only when there are at least two DIMMs installed 1 Shutdown OS The system turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module referring to page 8 12 4 Remove the screws and the top cover of the CPU IO module 5 Remove the memory duct Memory duct ...

Page 477: ...ch the memory duct 8 Attach the top cover of the CPU IO module and secure it with screws 9 Refer to page 8 15 and install the CPU IO module 10 Connect the power cords 11 Press the POWER switch to power on the server 12 Verify that POST displays no error message If POST displays an error message write it down and see the POST error message list on page 7 4 ...

Page 478: ...failed DIMM 1 Identify the failed DIMM using the Data Viewer of NEC ESMPRO Manager 2 Remove the CPU IO module referring to page 8 12 3 Replace the DIMM 4 Install the CPU IO module referring to page 8 15 5 Start up the CPU IO module using NEC ESMPRO Manager or ftServer Utility ...

Page 479: ...and or place the CPU directly on the desk For more information on static electricity see ANTI STATIC MEASURES Do not use the system before checking to see it works correctly Make sure to use the CPU specified by NEC Installing a third party CPU may cause a failure of the CPU as well as the server Repairing the server due to failures or damage resulting from these products will be charged even if i...

Page 480: ...IO module referring to page 8 12 4 Remove the cable connected to the CPU duct cover IMPORTANT Remove the cable without adding pressure to the bases of the fan cable 5 Remove the CPU duct cover 6 Check to be sure of the location of the CPUsocket 7 Detach the socket cover on the CPU socket IMPORTANT Keep the socket cover 8 Lift the socket lever IMPORTANT Open the lever fully It can be opened 120 or ...

Page 481: ...insertion Check the pin marks of the CPU and the socket and insert the CPU correctly 11 After pressing the CPU softly against the socket place the CPI socket holder back to its original place 12 Return the socket lever back to its original place 13 Place the heat sink on the CPU and secure it with 4 screws Loosely fasten the screws in the cross coupling way and then fasten them tightly ...

Page 482: ...ollowing The CPU is not attached correctly Screws are not secured tightly enough Do not move around the heat sink fastened 15 Connect the duct cover 16 Fasten the cable to the duct cover 17 Refer to page 8 15 and attach install the CPU IO module 18 Connect the power cord 19 Turn on the power by pressing the POWER switch 20 Verify that POST displays no error message If an error message is displayed...

Page 483: ... the PCI board directly on the desk For more information on static electricity see ANTI STATIC MEASURES on page 8 3 Make sure to read ANTI STATIC MEASURES and PREPARING YOUR SYSTEM FOR UPGRADE Note the following to install or replace PCI board To make a dual PCI board configuration install the same type of board i e having the same specifications and performance to the same slot for each group Whe...

Page 484: ...n each CPU IO module 0 1 Up to 1 board when N8804 005 or N8803 035 is already mounted N8804 005 1000BASE T 2ch board set Up to 1 board Mount exactly the same board into the same slot on each CPU IO module 0 1 Up to 2 boards can be mounted when combined with other boards But this board must not be mixed with N8804 005 or N8803 035 N8803 032 SCSI board Up to 1 board Mount exactly the same board into...

Page 485: ...System Upgrade 8 31 board must not be mixed with N8804 005 or N8803 035 ...

Page 486: ...referring to the page 8 12 The following steps explain how to install a PCI board on the PCI board slot PCI X slot 2 PCI X slot 3 of the riser card Go to step 10 to install a PCI board on the PCI board slot PCI X slot 1 2 Disconnect the cable from the connector of the riser card 3 Loose a fixed screws on the PCI stopper on the rear side of the device and remove the PCI stopper 4 Loose the 3 fixed ...

Page 487: ... optional PCI boards into the two PCI slots of the riser card 7 Remove the bracket cover for two slots from the PCI bracket IMPORTANT Carefully keep the removed PCI bracket 8 Install the riser card on which the PCI board is installed on the motherboard Bracket Bracket Cover ...

Page 488: ...0 Secure the PCI brackets with 3 screws 11 Connect the disconnected cable to the connector of the riser card IMPORTANT Connect the cable to the connector on the lower part 12 Loosen the fixed screw on the bracket cover that corresponds to another PCI slot that is hidden behind the riser card and remove the bracket cover ...

Page 489: ...System Upgrade 8 35 13 Install the optional PCI board to another PCI slot hidden behind the riser card 14 Secure the PCI board with a fixed screw ...

Page 490: ...I board 1 Check the failed board from the event log 2 Remove the CPU IO module referring to the page 8 12 3 Remove the PCI bracket then remove the PCI board 4 Replace the board and fasten it 5 Install the CPU IO module referring to the page 8 15 6 Connect the network cable and cables for PCI boards 7 The installed CPU IO module will start automatically 8 Confirm that the PCI board is correctly rec...

Page 491: ...e removed easily List of slots to install optional PCI boards Refer to List of option PCI boards and installable slots on page 8 30 Driver installation procedure TIPS To perform this procedure you have to log on the system as an Administrator or a member of the Administrators group For NEC Express5800 ft series use two option PCI boards in a pair to make dual configuration After installing OS inst...

Page 492: ...IC Add delete protocol or services if needed On Network Connections go to Local Area connection property s dialog box TIPS Network monitor is recommended to add as one of the services Network monitor can monitor frames or packets sent and received a computer that installs Network monitor This is a useful tool to analyze network failure Refer to Setup for failure managing for the installation proce...

Page 493: ...Therefore update the driver with the following procedure 2 Insert the NEC EXPRESSBUILDER DVD into the DVD ROM drive and run the following command after starting the command prompt Run either of the below command depending on the OS 32bit Optical disc drive 001 win has w2k3 HASSETUP LAN INSTALL VBS 64bit Optical disc drive 001 win has w2k3amd64 HASSETUP LAN INSTALL VBS 3 Confirm the driver s versio...

Page 494: ...istrative Tool Computer Management and check if Fibre Channel Controller appears under the Other devices as many as mounted 3 Load NEC EXPRESSBUILDER DVD on the optical disc drive then open command prompt and run following commands TIPS Do not break a line when you enter the commands 32bit DVD ROM drive 001 win has w2k3 HASSETUP FC FCINST DVD ROM drive 001 win has w2k3 HASSETUP FC 64bit DVD ROM dr...

Page 495: ...I Slot n Storport Miniport Driver are displayed under the SCSI and RAID Controllers as many as installed IMPORTANT StoragePathSavior is necessary to connect NEC Storage using N8803 034 Fiber Channel boards Mount N8803 035 Fibre Channel boards after completing the OS installation They are used in a pair Mount each controller on the slot of the same position of each PCI module ...

Page 496: ...the card Do not touch the card terminals or onboard parts with a bare hand or place the card directly on the desk For more information on static electricity see ANTI STATIC MEASURES Make sure to read ANTI STATIC MEASURES and PREPARING YOUR SYSTEM FOR UPGRADE before mounting the ft Remote Management Card Mounting the ft Remote Management Card 1 Refer to 8 12 and remove the CPU IO module 2 Hitch the...

Page 497: ...the screw 6 Put a LAN cable through a hole from outside the server and plug the LAN connector the bigger connector to the back of the chassis Make sure you see two hooks on the both sides of the LAN connector and hear the snap sound as you fix the LAN connector LAN connector Hook LAN cable Blank cover ...

Page 498: ...8 44 System Upgrade 7 Attach the smaller connector to the LAN connector on the ft Remote Management card 8 Attach the below label above the LAN connector on the outside of the chassis ...

Page 499: ... 3 5 inch drive x 1 USB DVD ROM standard DVD Combo Load type tray Speed x6 Hard disk standard None Hard disk maximum 1 8TB 300GB 6 Auxiliary input device The user area is reduced to a half of the physical capacity due to software mirroring File bay 3 5 inch 6 slots Additional slot 1 slot Low profile PCI X 133MHz 64 bit 1 slot Full height full length PCI X 100MHz 64 bit 1 slot PCI Express x4 lane x...

Page 500: ......

Page 501: ...002F8 0x000002FF 0x000003B0 0x000003BB 0x000003B0 0x000003BB 0x000003B0 0x000003BB 0x000003B0 0x000003BB Direct memory access controller Motherboard resources Programmable interrupt controller Motherboard resources Motherboard resources Motherboard resources Motherboard resources Motherboard resources Motherboard resources Motherboard resources System timer Motherboard resources Motherboard resour...

Page 502: ...CA2 0x00000CA2 0x00000CA3 0x00000CA3 0x00000CA4 0x00000CA7 Intel R 82801 PCI Bridge 244E Stratus Virtual ATI Video PCI standard PCI to PCI bridge Stratus Fault Tolerant North PCI to PCI Bridge Stratus Fault Tolerant East West PCI to PCI Bridge Stratus Fault Tolerant Core Intel R 82801 PCI Bridge 244E Stratus Virtual ATI Video Direct memory access controller Programmable interrupt controller Direct...

Page 503: ......

Page 504: ...N8800 122F 132F EXP320J NEC Express5800 320Fd LR N8800 123F 133F EXP320K NEC Express5800 320Fd MR User s Guide 3rd Edition 10 2008 856 127506 101 C ...

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