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NEC DS2000 IntraMail, Feature Handbook

The NEC DS2000 IntraMail Correspondence Course Workbook is the ultimate manual for mastering this powerful communication system. Download your free copy from manualshive.com and unlock the full potential of your NEC DS2000 IntraMail, enabling efficient and seamless communication within your organization.

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If you have a 22-Button or
34-Button Display telephone, it
provides a two-line, 20-character
per line alphanumeric display.
The first line displays the date
and time (while idle) and feature

status messages. The second line displays the Interactive Soft
Key definitions.

If you have a 34-Button Super Display telephone, it provides an
eight-line, 20-character per line alphanumeric display. The first
line displays the date and time (while idle) and feature status mes-
sages, just like the 22-Button and 34-Button Display models. Lines
2-8 display the comprehensive Interactive Soft Key definitions.

Interactive Soft Keys

Interactive Soft Keys provide intuitive feature access. You’ll no
longer have to remember feature codes to access your telephone’s
most advanced features — because the function of the soft keys
changes as you process your calls. For example, while you’re on
an outside call, just press 

PARK

to park your call in an orbit.

Basic Soft Key instruction is included in this guide. Refer to the
Soft Key Glossary (P/N 80000GLO**) for more on your
Interactive Soft Keys.

Alphanumeric Display Contrast Control

When your telephone is idle (except on 34-Button Super Display),
you can control the contrast of your telephone display.

To adjust your display contrast:

1.

Press or .

If the contrast adjustment doesn’t work, your

phone may be in the Music on Hold mode. Press

HOLD

and try again.

Alphanumeric Display

3

Display messages help

you process calls, identify

callers and customize

features.

80000mfh08-01.qxd  12/10/04  3:20 PM  Page 3

Summary of Contents for DS2000 IntraMail

Page 1: ...Multibutton Telephone Feature Handbook 80000mfh08 01 qxd 12 10 04 3 20 PM Page 1 ...

Page 2: ...ll rights are reserved No part of this document may be pho tocopied or reproduced without prior written consent of NEC Unified Solutions 2004 by NEC Unified Solutions Inc All Rights Reserved Printed in U S A Your Multibutton Display Telephone 1 2 3 4 5 6 7 8 9 0 ABC DEF MW ICM FLASH DND DIAL MIC LND SPK CONF HOLD GHI JKL MNO MNO PQRS TUV OPER VOL WXYZ CLEAR CHECK 80000 70 LINE 1 LINE 2 LINE 3 LINE...

Page 3: ...l Forwarding at your Super Display Telephone 25 If you have a 22 Button Non Display Telephone 30 Call Screening with IntraMail 31 Call Screening and Group Mailboxes 31 Automatic Call Screening 32 MW LED Operation Change 32 Using Manual Call Screening 32 Using Automatic Call Screening 33 Call Timer 35 Enhanced Call Timer 35 Table of Contents i About Your Handsfree Options Handsfree lets you place a...

Page 4: ...the Displayed Digits 55 Dial Number Preview Editing Example 56 Direct Station Selection DSS 57 User Programmable Feature 57 Direct Station Selection Console 58 Default DSS Console Key Assignments 62 Directed Call Pickup 65 Directory Dialing 66 Distinctive Ringing 68 Distinctive Ring Configuration 69 Extension Override 74 Key Ring Override 78 Administration 82 Do Not Disturb 88 Do Not Disturb at yo...

Page 5: ...play 119 User Programmable Feature 119 Interactive Soft Keys 121 Intercom 122 Handsfree Answerback 122 User Programmable Feature 123 Language Selection 124 Last Number Redial 126 Enhanced Last Number Redial 126 Enhanced Last Number Redial at your 22 Button or 34 Button Display Telephone 127 Enhanced Last Number Redial at your Super Display Telephone 129 Meet Me Conference 131 Message Waiting 133 M...

Page 6: ...s 150 Programmable Function Keys 151 Check Key 155 User Programmable Feature 156 Removing Lines and Extensions 157 Reverse Voice Over 158 Ringing Line Preference 160 Prime Line and Ringing Line Preference 160 User Programmable Feature 161 Save Number Dialed 162 Selectable Display Messaging 163 Selectable Display Messaging at your 22 Button or 34 Button Display Telephone 164 Selectable Display Mess...

Page 7: ...e Mail 188 Calling Your Mailbox 190 Leaving a Message 191 Forwarding Calls to your Mailbox 191 Transferring Calls to a Mailbox 192 Conversation Record 193 Personal Answering Machine Emulation 193 Checking Your Messages 198 Message Center Mailbox 198 Voice Over 200 Volume and Contrast Control 201 Volume Control 201 Contrast Control 203 Walking Class of Service 204 v 80000mfh08 01 qxd 12 10 04 3 54 ...

Page 8: ...vi 80000mfh08 01 qxd 12 10 04 3 20 PM Page vi ...

Page 9: ...unt Codes optionally enabled only for long distance calls Verified Account Codes With Verified Account Codes the system compares the Account Code you dial with the codes programmed into the system If the code matches your call goes through Verified Account Codes apply only to Forced Account Codes To enter an Optional Unforced Account Code 1 Place or answer an outside call 2 Dial press or press you...

Page 10: ...ger can tell which options are available to you 4 Dial your outside number Using Account Codes with Store and Forward To place an outside call when both Store and Forward and Forced Account Codes are enabled If Forced Account Codes are enabled only for long distance calls and you are placing a local call do not enter an Account Code Just dial the call normally 1 Press Dial or optionally 90 98 OR P...

Page 11: ... access You ll no longer have to remember feature codes to access your telephone s most advanced features because the function of the soft keys changes as you process your calls For example while you re on an outside call just press PARK to park your call in an orbit Basic Soft Key instruction is included in this guide Refer to the Soft Key Glossary P N 80000GLO for more on your Interactive Soft K...

Page 12: ... can release disconnect another user s active outside call Night Service Night Ring If your telephone has a programmed Night Key you can press it to put the system in the Night Mode Removing Trunks Lines and Extensions from Service Remove problem outside lines from service then return them to service once the problem is corrected Trunk Line Queuing You can wait in line for a busy trunk line to bec...

Page 13: ... to become free These calls wait on your Operator Call Key which is the last Programmable Function Key on your telephone This key is off when you re available and winks on red when co workers are trying to get through To answer a call on your Operator Call Key Your Operator Call Key winks on red when a call is waiting 1 Press your Operator Call Key Normally this places your active outside call on ...

Page 14: ...an Intercom voice announcement or answer an Intercom call by lifting the handset or pressing SPK Press SPK to cancel Auto Redial Press any other fixed feature key except MIC Lift and replace the handset Press the CANCEL soft key Super Display only To enable Auto Redial 1 Place an outside call and receive busy tone Press or OR 2 Press a line key Press or The system enables Auto Redial for the last ...

Page 15: ......

Page 16: ...ollowing In accordance with U S copyright law a license may be required from the American Society of Composers Authors and Publishers ASCAP or other similar organizations if radio television broad casts or music other than material not in the public domain are transmitted through the Background Music feature of telecommu nications systems The manufacturer hereby disclaims any liabili ty arising ou...

Page 17: ...m call and on an outside call CAUTION Unauthorized intrusion on calls using this feature may be inter preted as an invasion of privacy To Barge In on a call 1 Call busy extension OR Place call on busy line 2 Dial or press You hear two beeps 3 Join the conversation in progress BARG 9 Barge In In an emergency use Barge In to get through to a co worker right away 80000mfh08 01 qxd 12 10 04 3 20 PM Pa...

Page 18: ... extension is Off Idle or not installed On Busy Flashing Slowly Ringing Flashing Fast In Do Not Disturb for Intercom calls option 2 or all calls option 3 Wink Off In Do Not Disturb for outside calls option 1 To answer a call ringing or flashing a Call Coverage Key 1 Press flashing Call Coverage Key To use your Call Coverage Key to place a call to your idle co worker 1 Press Call Coverage Key User ...

Page 19: ...rward when you don t answer or while you are busy on another call Call Forwarding Immediate Calls to your phone forward immediately Call Forwarding Off Premise Calls to your phone forward to an off site location such as a cell phone or remote office See page 21 for more Call Forwarding at your 22 Button or 34 Button Telephone To activate Call Forwarding 1 Press and dial or press your Call Forwardi...

Page 20: ...orwarding No Answer You see OR Dial or press for Call Forwarding Busy No Answer You see OR Dial or press for Off Premise Call Forwarding See Call Forwarding Off Premise on page 21 for more You see OR OFFP MORE BNA RNA IMM 12 Call Forwarding 80000mfh08 01 qxd 12 10 04 3 20 PM Page 12 ...

Page 21: ...tion extension or 0 or 01 04 for your operator OR Dial the Voice Mail master number OR Press 4 Select the Call Forwarding type Dial 2 or press to forward all calls Dial 8 or press to forward just outside calls If you forward your calls immediately to a co worker only the user at the forwarding destination can call you on the Intercom TRNK ALL MSG MORE AME MORE Call Forwarding 13 80000mfh08 01 qxd ...

Page 22: ...l Call Forwarding 1 Press and dial or press your Call Forwarding key OR Press You see 2 Dial press or press to cancel Call Forwarding NONE CFWD PGM Call Forwarding 14 80000mfh08 01 qxd 12 10 04 3 20 PM Page 14 ...

Page 23: ...one To activate Call Forwarding 1 Press and dial or press your Call Forwarding key OR Press You see 2 Dial or press for Call Forwarding Immediate You see OR IMMEDIATE CALL FWRD PROGRAM Call Forwarding 15 80000mfh08 01 qxd 12 10 04 3 20 PM Page 15 ...

Page 24: ...Dial or press for Call Forwarding No Answer You see OR Dial or press for Call Forwarding Busy No Answer You see OR BUSY NO ANS RING NO ANS Call Forwarding 16 80000mfh08 01 qxd 12 10 04 3 20 PM Page 16 ...

Page 25: ...ee Call Forwarding Off Premise on page 21 for more You see OR Dial or press for Personal Answering Machine Emulation See Voice Mail on page 188 for more You see OR ANS MACHINE OFF PREMISE Call Forwarding 17 80000mfh08 01 qxd 12 10 04 3 20 PM Page 17 ...

Page 26: ...age See Selectable Display Messaging on page 163 for more You see 3 Dial destination extension or 0 or 01 04 for your operator OR Dial the Voice Mail master number OR Press You see MESSAGE Call Forwarding 18 80000mfh08 01 qxd 12 10 04 3 20 PM Page 18 ...

Page 27: ...d all calls Dial 8 or press to forward just outside calls If you forward your calls immediately to a co worker only the user at the forwarding destination can call you on the Intercom TRUNK ONLY ALL Call Forwarding 19 80000mfh08 01 qxd 12 10 04 3 20 PM Page 19 ...

Page 28: ...o cancel Call Forwarding 1 Press and dial or press your Call Forwarding key OR Press You see 2 Dial OR Press OR Press NONE CALL FWRD PROGRAM Call Forwarding 20 80000mfh08 01 qxd 12 10 04 3 20 PM Page 20 ...

Page 29: ...group and then outdials the stored number Off Premise Call Forwarding reroutes Intercom calls Transferred calls Direct Inward Lines Remember that a line can be a regular line during the day and a DIL at night and visa versa UTRF unscreened transfer calls routed from the Voice Mail Automated Attendant Circular and Terminal Extension Hunting calls Off Premise Call Forwarding does not reroute Key Rin...

Page 30: ... skip to step 5 OR Press You see 3 Press 4 You see Press to select a Speed Dial bin as your Off Premise Call Forwarding number Press to store a new Off Premise Call Forwarding number automatically in bin 720 Press to view the currently enabled Off Premise Call Forwarding number if any VIEW NUM BIN OFFP MORE CFWD PGM Call Forwarding Off Premise 22 80000mfh08 01 qxd 12 10 04 3 20 PM Page 22 ...

Page 31: ...CM to store Intercom codes HOLD Check with your Communications Manager for your line and line group numbers Following Speed Dial programming methods enter the number you want to store up to 16 digits long includ ing MIC to store a pause and FLASH to store a Flash HOLD to exit You cannot enter a name using this option If you already have a number stored in bin 20 you see Press to enter a new number...

Page 32: ...e returning to idle your telephone display will show FWD OFP indicates that Off Premise Call Forwarding is enabled followed by the number If you selected a Speed Dial bin with a stored name the name will display instead To cancel Call Forwarding Off Premise 1 Press the and dial or press your Call Forwarding key OR Press You see CFWD PGM TRNK ALL VIEW Call Forwarding Off Premise 24 80000mfh08 01 qx...

Page 33: ...warding at your Super Display Telephone To set up Call Forwarding Off Premise 1 Press the and dial or press your Call Forwarding key OR Press You see CALL FWRD PROGRAM NONE Call Forwarding Off Premise 25 80000mfh08 01 qxd 12 10 04 3 20 PM Page 25 ...

Page 34: ...utomatically in bin 720 Press to view the currently enabled Off Premise Call Forwarding number if any 3 If you press to store the number in a Speed Dial bin you see Select the Speed Dial bin 701 720 you want to use HOLD to exit OR SPEED DIAL BIN VIEW NUMBER SPEED DIAL BIN OFF PREMISE Call Forwarding Off Premise 26 80000mfh08 01 qxd 12 10 04 3 20 PM Page 26 ...

Page 35: ...ur line and line group numbers Following Speed Dial programming methods enter the number you want to store up to 16 digits long includ ing MIC to store a pause and FLASH to store a Flash HOLD to exit You cannot enter a name using this option If you already have a number stored in bin 20 you see Press to enter a new number or to back up to step 3 OR NO YES NUMBER Call Forwarding Off Premise 27 8000...

Page 36: ...EW mode 4 You see 5 Select the Call Forwarding type Dial 2 or press to forward all calls Dial 8 or press to forward just outside calls 6 Once returning to idle your telephone display will show TRUNK ONLY ALL VIEW Call Forwarding Off Premise 28 80000mfh08 01 qxd 12 10 04 3 20 PM Page 28 ...

Page 37: ...ted a Speed Dial bin with a stored name the name will display instead To cancel Call Forwarding Off Premise 1 Press and dial or press your Call Forwarding key OR Press You see 2 Press OR Dial 0 OR Press NONE CALL FWRD PROGRAM Call Forwarding Off Premise 29 80000mfh08 01 qxd 12 10 04 3 20 PM Page 29 ...

Page 38: ...nal Speed Dial bin 701 720 You must do this before proceeding to step 2 below For example the following sequence programs the number 12039265400 with the name NEC to go out over line group 0 77 701 HOLD 90 HOLD 12039265400 HOLD 62 32 23 HOLD SPK 2 Press key and dial 3 Dial and enter the Personal Speed bin number you programmed in step 1 above HOLD 4 Select the Call Forwarding type Dial 2 to forwar...

Page 39: ...n as your mailbox greeting completes Additionally if you intercept answer the screened call the first portion of the message is automatically erased from the extension s mailbox Notes Any caller that can leave a message can have their call screened If more than one caller is leaving a message in your mailbox simultaneously Call Screening will listen to the first message Call Screening is only avai...

Page 40: ...c Call Screening is off you hear a single beep and MW flashes fast while IntraMail records your caller s message Your telephone display automatically changes to show the Call Screening soft key options Call Screening is only available while your telephone is idle To intercept the call and stop recording the message Press or flashing MW To hear your caller s message as it is recorded in your mail b...

Page 41: ...e handset or Press SPK or Press any other feature key Call Screening is only functional while the tele phone is on hook Using Automatic Call Screening When Automatic Call Screening is on your idle telephone automat ically goes into the screen mode while your caller leaves a mes sage Call Screening is only available while your telephone is idle To turn Automatic Call Screening on or off 1 Super Dis...

Page 42: ... Press or Press SPK or Lift the handset or Press MW To continue listening to your caller s message as it is being recorded Do nothing To exit Call Screening and allow the message to continue recording in private Press To use another feature or process another call Press Lift the handset or press any other fea ture key EXIT EXIT ANSWER ANSW EXIT OFF ON Call Screening with IntraMail 34 80000mfh08 01...

Page 43: ...ou place or answer an outside call The Automatic Call Timer does not automatically start for Intercom calls Enhanced Call Timer In addition to the capabilities of the Call Timer feature Enhanced Call Timer provides if you have a display set Review of Previously Timed Call Any time after hanging up from a timed call you can press your Manual or Automatic Call Timer key to review the dura tion of th...

Page 44: ... key lights red while the system times the call To manually time your Intercom or outside call 1 While placing or while on the call press the Manual or Automatic Call Timer key The Call Timer key lights red while the system times the call OR 1 Press your or soft key To stop the Call Timer 1 Hang up The timer automatically stops after 6 seconds OR 1 Press the Manual or Automatic Call Timer key To r...

Page 45: ... duration of your last timed call 1 While idle press the Manual or Automatic Call Timer key Press CLEAR or wait 6 seconds to return to idle Time Date display Call Timer 37 80000mfh08 01 qxd 12 10 04 3 20 PM Page 37 ...

Page 46: ...asis You hear Camp On beeps only for the first waiting call To Camp On to a busy extension 1 Call a busy co worker 2 Dial or press 3 Do not hang up If you hang up the system converts your Camp On to a Callback 4 When your co worker becomes free you hear ringback 5 Speak to your co worker when they answer their wait ing call CAMP 38 Set up a multiple party telephone meeting without leaving the offi...

Page 47: ...r then rings As soon as your co worker answers you ll have an Intercom call between yourself and your co worker To leave a Callback at a busy co worker 1 Call your busy co worker 2 Dial or press 3 Hang up If you stay on the line you will Camp On to your busy co worker 4 When your busy co worker becomes free your phone will automatically ring 5 Lift the handset to answer 6 Speak to your co worker w...

Page 48: ...roductivity enhancements like Make Call with Caller ID With Make Call you can return a call to someone who left you a message without knowing your caller s phone number Your Communications Manager can tell you if you have this capability Second Call Caller ID While you are busy on a call your telephone display can show you the Caller ID information for a waiting call If you receive Camp On tones o...

Page 49: ...i e a third party call 1 Press 2 Press the key for the call you want to check You can press a line key loop key Hotline key or Call Coverage key Press a line key while the call is ringing or con nected to the third party Press a loop key while the call is ringing the third party Press a Hotline key while the call is connected to the third party Press a Call Coverage key while the call is ring ing ...

Page 50: ... ID records Delete records you no longer need Store a record both the number and name in one of your Personal Speed Dial bins Place a return call to the calling party Caller ID Logging at your 22 Button or 34 Button Display Telephone To review your Caller ID log 1 While your phone is idle press where nn is the number of Caller ID records currently logged at your phone Your Ring Message Lamp the la...

Page 51: ... to exit to the idle mode with out making any changes 3 If you pressed or in the previous step you see for example This display is Page 1 of a Caller ID record It shows The name of the person that called if available The most recent call displays first The call record number e g 03 The date they called i e Yesterday Today or day of week and date 4 Press You see for example This display is Page 2 o...

Page 52: ... you can Press to call the person back Dial to Store the number in Personal Speed Dial Dial to Delete the displayed record Dial to eXit go back to step 2 Press to show the Caller ID Menu display below 8 While the Caller ID Menu displays you can Press to call the person back Press to store the number in Personal Speed Dial Press to delete the displayed record Press to go back to step 2 Press to bac...

Page 53: ......

Page 54: ...nges 3 If or were pressed in the previous step you see for example This display is a Caller ID record It shows The name of the person that called if available The most recent call displays first The call record number e g 03 Your caller s phone number The date they called i e Yesterday Today or day of week and date The time they called The outside line number or name if programmed the call came in...

Page 55: ...splayed you can Press to call the person back Press to delete the displayed record Press to store the number in a Personal Speed Dial bin Press to delete all your Caller ID records Press to go back to step 1 EXIT DELETE ALL STORE BIN DELETE CALLBACK 47 Caller ID Logging 80000mfh08 01 qxd 12 10 04 3 20 PM Page 47 ...

Page 56: ...set If you have Ringing Line Preference lifting the handset answers the call If you have Automatic Handsfree you can press a line loop key without first lifting the handset 2 Press the flashing line loop key If you hear ringing over the Paging speakers you may be able to dial 0 to pick up the call User Programmable Feature R A L Change the ringing mode of your line keys See User Programmable Featu...

Page 57: ... Using Direct Trunk Access With Direct Trunk Access you can get a line for an outside call by dialing the line s extension number For example line 1 is normally line extension number 401 Dialing a Trunk Group Access Code You can place a call on the first available line in a line group by dialing the group s number e g 90 Line Group Routing Line Group Routing lets you select a line for an outgoing ...

Page 58: ...igit To avoid wait ing dial after dialing your last digit You may have a Private Line that is only on your phone Check with your Communications Manager 2 Dial the outside number you want to call Toll Restriction may prevent you from dialing cer tain outside numbers If you use a dial pulse line and wait 6 seconds after dialing a digit the system outdials any remain ing digits as tone DTMF 50 Centra...

Page 59: ...nk Access Dial line number e g 01 for line 1 3 Dial the outside number you want to call Toll Restriction may prevent you from dialing cer tain outside numbers If you use a dial pulse line and wait 6 seconds after dialing a digit the system outdials any remain ing digits as tone DTMF 51 Central Office Calls Placing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 51 ...

Page 60: ...elected for you If you have Store and Forward enabled the sys tem will dial out your call 6 seconds after you dial the last digit To avoid waiting dial after dialing your last digit 3 Dial the outside number you want to call Toll Restriction may prevent you from dialing cer tain outside numbers If you use a dial pulse line and wait 6 seconds after dialing a digit the system outdials any remain ing...

Page 61: ... For Your Notes 53 Central Office Calls Placing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 53 ...

Page 62: ...sed Conference To set up a Conference 1 Establish Intercom or outside call 2 Press OR 3 Dial extension you want to add OR Place or answer outside call OR Retrieve call from Park Orbit 4 Press to set up the Conference If you cannot add additional parties to your Conference you have exceeded the system s Conference limit Try again later CONF 54 Set up a multiple party telephone meeting without leavi...

Page 63: ...igits while using Dial Number Preview you can correct your entry before the systems dials the call To correct the displayed digits before dialing them out 1 Use or until the cursor replaces the digit you want to change 2 Dial the digit that you want to have replace the cursor 3 Press or to place the cursor over any other digits you want to edit OR Press until the entire number displays to the left...

Page 64: ... 926 5400 1 Dial 2049265410 You see 2049265410 2 Press until you see 20 9265410 3 Dial You see 203 265410 4 Press until you see 20392654 0 5 Dial You see 203926540 6 Press until the entire number displays to the left of the cursor 2039265400 7 Press a line key to dial the number 56 Dial Number Preview 80000mfh08 01 qxd 12 10 04 3 20 PM Page 56 ...

Page 65: ... a DSS key 1 Press 2 Press DSS key for the co worker you want to call To Transfer an outside call to a co worker using a DSS key 1 Place or answer outside call then press Your DSS keys show the status of the extensions to which they are assigned 2 Press DSS key for co worker 3 Hang up to have the Transfer go through unscreened To screen first wait for the called party to answer User Programmable F...

Page 66: ...nsole key func tions and the Busy Lamp Field BLF flash rates for each key The chart also provides a brief guide on how to use the key Check with your Communications Manager to see which keys are assigned to your console By default 110 Button DSS Console keys 1 80 are Hotline keys to extensions 300 379 Keys 97 110 are reserved for special func tions like Page zones and Park orbits With the 24 Butto...

Page 67: ...n Call Forwarding programming mode Wink Off Call Forwarding enabled Operation While idle enters Call Forward pro gramming mode While busy switches Call Forwarding on and off Conversation Record BLF Off Recording Off On Recording Being Set Up Fast Flash Recording On Operation Press to record conversation in mailbox Group Pickup BLF Off No call ringing group Slow Flash Call ringing group Operation P...

Page 68: ...f No messages in Message Center Fast Flash Messages are waiting in Message Center Operation Press to see how many messages are waiting in Message Center OR Press SPK key to call Message Center Night Key BLF Off System in Day Mode On System in Night Mode Operation Press to switch Day Night Mode of the system Page Zones BLF Off Page Zone idle On Page Zone busy Operation Press to Page into assigned z...

Page 69: ......

Page 70: ...3 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 PAGE 1 PAGE 2 PAGE 3 PAGE ALL PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 PARK 7 PARK 8 NIGHT These keys are undefined 340 341 34...

Page 71: ...on Selection Console 63 24 Button DSS Console Default Assignments 80000 25 300 312 301 313 302 314 303 315 304 316 305 317 306 318 307 319 308 320 309 321 310 322 311 323 80000mfh08 01 qxd 12 10 04 3 20 PM Page 63 ...

Page 72: ...64 Direct Station Selection Console For Your Notes 80000mfh08 01 qxd 12 10 04 3 20 PM Page 64 ...

Page 73: ...ward Line A transferred outside call A ringing Intercom call A recall such as a Hold or Transfer recall To use Directed Call Pickup to intercept a call to a co worker s extension 1 Press 2 Dial 3 Dial your co worker s extension number To intercept a call ringing an attendant dial the attendant s extension number e g 300 Do not dial 0 or 01 04 65 Directed Call Pickup Answer a co worker s calls from...

Page 74: ... Directory Dialing 1 Do not lift handset or press 2 Dial D or 3 If you dialed in the previous step Dial the Directory Dialing type C 2 System Company wide Speed Dial names I 4 Intercom names P 7 Personal Speed Dial names If you pressed in the previous step Select the Directory Dialing type System company Speed Dial names Intercom names Personal Speed Dial names PERSONAL PERS EXTENSION EXT COMPANY ...

Page 75: ...r phone s display and dial the digit for the letter you want to call Dial 1 for the first letter 2 for the second letter 3 for the third letter and 4 for the fourth letter For example if the name in step 4 above begins with G dial 1 If you see the name you want to call just press DIAL to place your call 6 Press to scroll through all the names that begin with the letter you selected 7 Press to have...

Page 76: ...Groups Call Coverage keys and the operator s Call key Ring Group ringing Recall ringing Includes Hold Park and Transfer recall ringing Type A ringing Includes line key loop key Transfer and DIL ringing You can reassign types A B and C ringing in Extension Override and Key Ring Override below Type B ringing Not used unassigned by default You can reassign types A B and C in Extension Override and Ke...

Page 77: ...ettings Distinctive Ring Administration Admin Admin allows you to select a default Ring Set for your phone This is a quick way to change the way your phone rings Here s how this works The system has 3 Ring Sets Set 1 Set 2 and Set 3 The 6 types of ringing within each of the 3 sets sound different By default your extension uses Set 1 Use Admin to select one of the other Ring Sets 2 or 3 for your ph...

Page 78: ...ging Press to change the sound of your Hold Park and Transfer Recall ringing If you press you see Press or to change the sound of the Type A B or C ringing respectively You ll use Type A B and C ringing when setting up Extension Override page 74 and Key Ring Override page 78 If you press again you see MORE C B A MORE RCL RGRP ICM CNFG RING MORE PGM 70 Distinctive Ringing 80000mfh08 01 qxd 12 10 04...

Page 79: ... ringing pattern or cadence then go to step 5 Press to cancel your selection and return to the previous step Press to save your changes if you went to step 5 and made any changes Press to exit 5 After pressing or in the previous step to change the ringing pitch or pattern Dial 0 9 to select a new ring pitch or pattern You ll hear the pitch or pattern change after making your selection Press to can...

Page 80: ...Your extension s Class of Service may block you from doing this Ask your Communications Manager 1 While your phone is idle press You see 2 Press You see 3 Press You see CONFIG RING PROGRAM 72 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 72 ...

Page 81: ...r C ringing You ll use Type A B and C ringing when setting up Extension Override page 74 and Key Ring Override page 78 Press to select one of the 3 default ringing setups 1 3 and cancel your custom settings 4 When you select a ringing option in the previous step your phone plays the setting and displays your choice For example if you press to change Intercom ringing you see INTERCOM DEFAULT RING C...

Page 82: ...0 9 to select a new ring pitch or pattern You ll hear the pitch or pattern change after making your selection Press to cancel and return to the previous step Press to accept and return to the previous step Extension Override Change the Ringing of your Outside Calls To customize ringing for outside calls from your 22 button or 34 button display telephone Your extension s Class of Service may block ...

Page 83: ...e you want to change Press for day mode calls Press for night mode calls Press for delay ring calls You see example shown if you select day ringing If you press you see Select a ring type option or or Select LINE to have ringing follow the system default 5 Press to hang up C B A MORE DLY NGT DAY ASGN RING PGM 75 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 75 ...

Page 84: ...per display telephone Your extension s Class of Service may block you from doing this Ask your Communications Manager 1 While your phone is idle press You see 2 Press You see RING PROGRAM 76 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 76 ...

Page 85: ...y mode calls Press for night mode calls Press for delay ring calls You see example shown if you select day ringing Select a ring type option Press or or Press to have ringing follow the system default 5 Press to hang up CO LINE RING C RING B RING A DELAY RING NIGHT RING DAY RING ASSIGN 77 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 77 ...

Page 86: ...ng this Ask your Communications Manager 1 While your phone is idle press You see 2 Press You see 3 To set up Key Ring Override press You see 4 Select the type of key you want to program The ring type you select in the next step will be assigned to the key you press in this step After you make your selection the keys of the chosen type will illuminate KEY RING PGM 78 Distinctive Ringing 80000mfh08 ...

Page 87: ...ial select Standard i e normal ringing for this type of call 6 Press another key to program it or exit To set up Key Ring Override for your super display telephone Your extension s Class of Service may block you from doing this Ask your Communications Manager 1 While your phone is idle press You see PROGRAM 79 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 79 ...

Page 88: ... type of key you want to program The ring type you select in the next step will be assigned to the key you press in this step After you make your selection the keys of the chosen type will illuminate KEY RING 80 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 80 ...

Page 89: ...e Key 01 shown below Dial to select Ring Type A Dial to select Ring Type B Dial to select Ring Type C Dial select Standard i e normal ringing for this type of call 6 Press another key to program it or exit 81 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 81 ...

Page 90: ... button display telephone 1 While your phone is idle press You see 2 Press You see 3 Press You see 4 Press twice You see 5 Press You see 6 Select the Ring Tone Set you want to use 1 3 By default your extension initially uses Ring Set 1 DFLT MORE CNFG RING PGM 82 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 82 ...

Page 91: ...n or Dial 6 for no to exit without making a selection 8 Press to exit To select a new default Ring Tone Set for your super dis play telephone 1 While your phone is idle press You see PROGRAM 83 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 83 ...

Page 92: ... 3 Press You see 3 Press You see 4 Select the Ring Tone Set you want to use 1 3 By default your extension initially uses Ring Set 1 DEFAULT CONFIG RING 84 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 84 ...

Page 93: ...ion 7 Press to exit To store your customized ringing as a default Ring Tone Set from your Super Display telephone This option is only available at Super Display telephones 1 While your phone is idle press You see DEFAULT CONFIG RING PROGRAM 85 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 85 ...

Page 94: ...ator 0000 System Administrator 2 9999 or Installer 372000 password You see 4 Enter the number of the default Ring Set 1 3 to which you want to save your phone s configuration ADMIN 86 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 86 ...

Page 95: ...5 When you see Dial 9 for yes to confirm your selection or Dial 6 for no to exit without making a selection 6 Press to exit 87 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 87 ...

Page 96: ...tercom Calls Blocked This includes Intercom calls transferred calls and Paging announcements 3 All Incoming Calls Blocked This includes all calls blocked by options 1 and 2 0 Cancel Do Not Disturb Notes If you have a Direct Inward Line DIL on your phone acti vating DND will put your DIL into the Night Mode Call Forwarding has priority over Do Not Disturb If you enable both simultaneously Call Forw...

Page 97: ...ly enables DND for all calls type 3 If DND is enabled pressing DND automatically disables DND When DND types 2 or 3 are enabled Intercom callers hear DND tone and see DO NOT DIS TURB in their telephone s display If you don t make an entry for 10 seconds If DND is disabled the system automatically enables DND All Calls If DND is enabled the system automatically can cels DND Do Not Disturb at your S...

Page 98: ...r anytime your phone is not idle pressing DND automatically enables DND for all calls type 3 If DND is enabled pressing DND automatically disables DND When DND types 2 or 3 are enabled Intercom callers hear DND tone and see DO NOT DIS TURB in their telephone s display If you don t make an entry for 10 seconds If DND is disabled the system automatically enables DND All Calls If DND is enabled the s...

Page 99: ...n s DND type 1 Look at the second line of your display When you enable Do Not Disturb the display will show one of the following DND INTERCOM DND EXTERNAL DND ALL Do Not Disturb 91 80000mfh08 01 qxd 12 10 04 3 20 PM Page 91 ...

Page 100: ...k with your Communications Manager To use Do Not Disturb Override 1 Dial your co worker 2 When you hear DND tone and see DO NOT DISTURB in your telephone s display Press at Super Display OR Dial 3 The system automatically places a ringing Intercom call to your co worker If you hear busy or ring busy tone after step 2 your co worker is busy on a call DND OVERRIDE OVRD Do Not Disturb Override 92 Get...

Page 101: ... you may also be able to remotely open and close the entrance door Ask your Communications Manager if you have this set up If you do after answering the Door Box chimes you just press your FLASH key or a soft key to open the door To place a call to the Door Box 1 Press 2 Dial the Door Box extension number To answer the Door Box chimes i e to answer a call from the Door Box 1 Lift handset or press ...

Page 102: ...door press or OR To close the door press again or To place a call from the Door Box 1 Press the Door Box call button 2 When someone inside the building answers your call speak toward the Door Box CLOSE OPEN 94 Door Box 80000mfh08 01 qxd 12 10 04 3 20 PM Page 94 ...

Page 103: ...t to normal operation Ask your Communications Manager for more about Extension Locking Locking and Unlocking Your Extension To lock your extension 1 Press and dial Your DND key winks on while your extension is locked In addition you hear pulsating Intercom dial tone when you press ICM To unlock your extension 1 Press You hear pulsating Intercom dial tone 2 Dial At a 22 or 34 Button Display telepho...

Page 104: ...r erases the last digit entered Entering or Changing Your PIN Number To enter your PIN number if you don t have one assigned to your extension 1 Press 2 Dial At a 22 or 34 Button Display Telephone you see At a Super Display Telephone you see Extension Locking 96 80000mfh08 01 qxd 12 10 04 3 20 PM Page 96 ...

Page 105: ...see At a Super Display Telephone you see 4 To confirm your entry reenter the PIN number you just entered in step 3 above HOLD At a 22 or 34 Button Display Telephone you see At a Super Display Telephone you see Extension Locking 97 80000mfh08 01 qxd 12 10 04 3 20 PM Page 97 ...

Page 106: ...assigned 1 Press 2 Dial At a 22 or 34 Button Display Telephone you see At a Super Display Telephone you see 3 Enter your current PIN number HOLD At a 22 or 34 Button Display Telephone you see EXIT Extension Locking 98 80000mfh08 01 qxd 12 10 04 3 20 PM Page 98 ...

Page 107: ...2 or 34 Button Display Telephone you see At a Super Display Telephone you see 5 To confirm your entry reenter the PIN number you just entered in step 4 above HOLD At a 22 or 34 Button Display Telephone you see Extension Locking 99 80000mfh08 01 qxd 12 10 04 3 20 PM Page 99 ...

Page 108: ...IN number from the attendant s phone 1 Press You must have a PIN number entered for your phone to be able to use this feature 2 Dial At a 22 or 34 Button Display Telephone you see At a Super Display Telephone you see EXIT Extension Locking 100 80000mfh08 01 qxd 12 10 04 3 20 PM Page 100 ...

Page 109: ...elephone you see At a Super Display Telephone you see 4 Enter the number of the extension you want to unlock HOLD At a 22 or 34 Button Display Telephone you see At a Super Display Telephone you see Extension Locking 101 80000mfh08 01 qxd 12 10 04 3 20 PM Page 101 ...

Page 110: ... extension entered in step 4 above OR Press to go back to step 3 without unlocking 6 When you have unlocked all extensions desired press CONF to exit NO YES Extension Locking 102 80000mfh08 01 qxd 12 10 04 3 20 PM Page 102 ...

Page 111: ... not cycle back to the top of the list It rings from the point at which it entered the list and stops at the last extension Uniform Call Distribution UCD Hunting With UCD the system routes calls according to the frequency of use of the member extensions The first extension rung is the member that has been idle the longest The last extension rung is the extension that has been idle the shortest If ...

Page 112: ...ut if your outside lines offer any unique features To Flash the line you are on 1 Press After a brief interruption you ll hear dial tone for a new call 2 Dial your new call You may also be able to dial codes that let you use unique features provided by your outside lines 104 Flash Make a new call without losing your line or access unique features from your phone company 80000mfh08 01 qxd 12 10 04 ...

Page 113: ...re in an emergency when no other outside lines are available To disconnect a busy outside line 1 Press line key for busy outside line Line keys are red when busy OR Press and dial the line s Line Access Code e g 101 for line 1 2 Dial to disconnect the line OR Press The line key goes out and you hear Intercom dial tone To place a call after using Forced Trunk Disconnect You hear Intercom dial tone ...

Page 114: ...n answer the following types of ringing calls Intercom calls Transferred outside calls Direct Inward Lines Calls on lines assigned to the Pickup Group To answer a call ringing a phone in your Pickup Group 1 Lift handset 2 Press flashing Group Pickup key OR Dial User Programmable Feature R A P Change the ringing mode of your Group Pickup keys See User Programmable Features at the end of this guide ...

Page 115: ... call using the handset 2 Press twice but do not hang up SPK flashes slowly while Group Listen is active You can talk to the caller through your handset You and your co workers hear your caller s voice over your phone s speaker Your Handsfree microphone and handset receiver are off To talk Handsfree after initiating Group Listen 1 Press twice 2 Hang up the handset To cancel Group Listen and return...

Page 116: ... can ring your Ring Group Direct Inward Lines DILs into the Ring Group An outside call transferred into the Ring Group An Intercom call into your Ring Group Check with your Communications Manager to find out if you are in a Ring Group with some of your co workers To answer a call ringing into your Ring Group 1 Lift handset 108 Group Ring Calls can ring a group of co workers simultaneously 80000mfh...

Page 117: ...nswerback Handsfree Answerback lets you answer a voice announced Intercom call by speaking toward your phone without lifting the handset Like Handsfree this is also a convenience when you don t have a free hand to pick up the handset To activate Handsfree instead of lifting the handset 1 Press To talk on a Handsfree call 1 Speak toward your phone To temporarily turn off the Handsfree micro phone s...

Page 118: ...ble Feature V A Enable voice announce or ringing for your incoming Intercom calls See User Programmable Features at the end of this guide for more Using Your Soft Keys Handsfree Answerback On Forced Intercom Ringing Off Handsfree Answerback Off Forced Intercom Ringing On VAOFF VAON VANN MORE PGM 110 Handsfree 80000mfh08 01 qxd 12 10 04 3 20 PM Page 110 ...

Page 119: ...e hand to answer a call or use a feature Automatic Handsfree is available for Call Coverage and Hotline Keys Central Office Calls line and loop keys Dial Number Preview Directory Dialing Group Call Pickup Keys ICM key Intercom LND Last Number Redial Paging keys Park keys Personal Speed Dial bin keys Personal and System Speed Dial keys 111 Handsfree 80000mfh08 01 qxd 12 10 04 3 20 PM Page 111 ...

Page 120: ...an have a Headset key on your telephone or your DSS Console The Headset key lights when your extension is in the Headset mode and is off while you have Headset mode disabled If you are on a call pressing the Headset key automatically switches the active call to your headset Pressing the Headset key again switches the call back to Handsfree While your extension is in the Headset mode the system ign...

Page 121: ... call you can press MIC to mute i e turn off the headset microphone While responding to an Intercom call using Handsfree Answerback pressing MIC mutes the Handsfree microphone Off Hook Signaling for Outside Calls Your extension in the headset mode can receive either Camp On beeps or Off Hook Ringing for incoming outside calls just like non headset extensions Off Hook Signaling for Intercom Calls Y...

Page 122: ...y hangs up Handsfree Transfers always connect to your headset not speakerphone Volume Control While on a headset call you can press your volume keys to adjust the receive volume in the headset User Programmable Feature H S Enable or disable the headset mode at your phone See User Programmable Features at the end of this guide for more Headset Compatibility 114 80000mfh08 01 qxd 12 10 04 3 20 PM Pa...

Page 123: ...n you place a call on Exclusive Hold only you can pick up the call from Hold The line flashes on your phone but shows busy on your co workers phones Exclusive Hold is important if you don t want a co worker picking up your calls on Hold Automatic Hold Automatic Hold allows you to be on an outside call activate a feature and automatically place the call on Hold You don t have to press the Hold key ...

Page 124: ...r has placed on System Hold if you don t have a line key for the call 1 Press 2 Dial followed by the line number e g 01 for line 1 To place an outside call on Exclusive Hold 1 Press twice To pick up an outside call on Exclusive Hold 1 Press the flashing line key To place an Intercom call on Hold 1 Press 2 Hang up To pick up a call on Intercom Hold 1 Lift handset 2 If you don t hear Intercom dial t...

Page 125: ... Following are the displays you see at your phone when a call placed on Hold is recalling In the first example the call was placed on Hold at extension 301 which does not have a name In the second exam ple the call was placed on Hold at extension 300 which has the name ATTENDANT 117 Hold 80000mfh08 01 qxd 12 10 04 3 20 PM Page 117 ...

Page 126: ...com calls option 2 or all calls option 3 Wink Off In Do Not Disturb for outside calls option 1 To place a call to your Hotline partner 1 Press your Hotline key To Transfer your outside call to your Hotline partner 1 While on the call press your Hotline key 2 Announce the call and hang up OR Hang up to have the call wait at your Hotline partner unannounced To answer a call from your Hotline partner...

Page 127: ...mmable Feature SM Customize your Super Display telephone idle menu soft keys See User Programmable Features at the end of this guide for more Idle Menu Soft Keys Super Display 119 Tailor your Super Display idle menu soft keys to meet your needs Super Display Telephone Default Idle Menu Soft Key Assignments Key Display Display Key 1 DIRECTORY BLANK 7 2 PROGRAM BLANK 8 3 V MAIL BLANK 9 4 CALLS SP DI...

Page 128: ...unce and Forced Intercom Ringing Language Selection Name Programming Speed Dial Volume for Ringing Off Hook Ringing and Page 06 V MAIL Press to call your Voice Mail mailbox This soft key also shows the number of new messages in your mailbox 07 CALLS Press to review your Caller ID log This soft key also shows the num ber of new calls you have not yet reviewed 08 PAGE Press to initiate a Page announ...

Page 129: ...oft keys change as you process calls When appropriate this handbook provides the Interactive Soft Key steps along with the codes for each feature For additional information on your soft keys refer to the separately printed Soft Key Glossary P N 80000GLO 121 Interactive Soft Keys Use the advanced features of your phone just by pressing a soft key without remembering feature codes 80000mfh08 01 qxd ...

Page 130: ... number or dial or 01 04 depending on how your system is set up If your call voice announces at your co worker s extension you can dial 1 to force the call to ring To answer an Intercom call if you hear two beeps and your phone has Handsfree Answerback 1 Speak toward your phone OR Lift your handset for privacy To answer an Intercom call if you hear one beep and your phone does not have Handsfree A...

Page 131: ...tercom calls See User Programmable Features at the end of this guide for more Using Your Soft Keys Handsfree Answerback On Forced Intercom Ringing Off Handsfree Answerback Off Forced Intercom Ringing On VAOFF VAON VANN MORE PGM 123 Intercom 80000mfh08 01 qxd 12 10 04 3 20 PM Page 123 ...

Page 132: ...of Service may block you from doing this Ask your Communications Manager 1 Press The top line of the display shows the currently selected language 2 Press to change the display language from English to Spanish OR Press to change the display language from Spanish to English OR Press or to exit language programming without changing your current selection SAL EXIT ING SPA LANG MORE MORE PGM Language ...

Page 133: ...he top line of the display shows the currently selected language 2 Press to change the display language from English to Spanish OR Press to change the display language from Spanish to English OR Press or to exit language programming without changing your current selection SALIR EXIT INGLES SPANISH LANGUAGE PROGRAM Language Selection 125 80000mfh08 01 qxd 12 10 04 3 20 PM Page 125 ...

Page 134: ...rs dialed When you place an outside call the number dialed is stored in the Enhanced Last Number Redial buffer This buffer saves the 5 most recent numbers including Speed Dial calls with the most recent call at the top of the buffer and the oldest number at the bottom of the buffer Old calls get pushed off the bottom of the buffer to make room for new calls at the top If you dial a number that is ...

Page 135: ... enabled Note If you select a line key before going to step 1 the sys tem automatically outdials your most recent call when you press LND 1 Press You see for example The number to the right of the display shows the Last Number Redial record number 1 5 To return your phone to idle press LND again 2 Optional Press or to display the number ...

Page 136: ...al buffer 1 Press You see for example 2 Press You see 3 Press to erase all the numbers in the Last Number Redial buffer and return to idle OR Press to return to step 1 without erasing the buffer NO YES Last Number Redial 128 80000mfh08 01 qxd 12 10 04 3 20 PM Page 128 ...

Page 137: ... your phone to idle press LND again 2 Press the soft key that corresponds to the number you want to recall The system tries to use the same line as that used for your initial call If that line is busy the system selects a line from the same group as your initial call If all lines are busy you can dial 2 to leave a Line Queue or Line Camp On The number will automati cally redial when the Line Queue...

Page 138: ...al buffer 1 Press You see for example 2 Press You see 3 Press to erase all the numbers in the Last Number Redial buffer and return to idle OR Press to return to step 1 without erasing the buffer NO YES Last Number Redial 130 80000mfh08 01 qxd 12 10 04 3 20 PM Page 130 ...

Page 139: ...r All Call 4 Announce the Meet Me Conference code Meet Me Conference codes are 11 and 12 5 Do not hang up 6 Press and dial the announced Meet Me Conference code OR Press or MT11 corresponds to code 11 MT12 corre sponds to code 12 You and your co workers must join the Conference within a specified interval Check with your Communications Manager to find out what this interval is MT12 MT11 PAGE 131 M...

Page 140: ...e 1 Listen for page announcing the Meet Me Conference 2 Lift handset and press 3 Dial the announced Meet Me Conference code Meet Me Conference codes are 11 and 12 132 Meet Me Conference 80000mfh08 01 qxd 12 10 04 3 20 PM Page 132 ...

Page 141: ...hone To leave a Message Waiting 1 Place Intercom call to your co worker The co worker you call can be unanswered busy or in Do Not Disturb 2 Press or 3 Hang up MW starts flashing on your co worker s phone To answer a Message Waiting Your MW key must be flashing 1 Press 2 Press Normally your MW key goes out If it continues to flash you have additional Messages Waiting If the co worker that left you...

Page 142: ...o display additional Messages Waiting if any 3 Press when the extension you want to call displays 4 Press If the co worker that left you the message doesn t answer is busy or is in DND your Message Waiting cancels If your co worker doesn t answer press your MW key to leave them a Message Waiting 134 Message Waiting 80000mfh08 01 qxd 12 10 04 3 20 PM Page 134 ...

Page 143: ...s not muted you will hear two beeps To activate Microphone Mute 1 Press Your MIC key goes on You can do this any time while on the phone or while your phone is idle To deactivate Microphone Mute 1 Press Your MIC key goes off Using the Handsfree Reply Soft Key at your 22 Button or 34 Button Display Telephone You can press your soft key to turn off your telephone s Handsfree microphone for incoming ...

Page 144: ...e of the calling party The ICM MIC and SPK keys are on 1 To answer the voice announcement lift the handset OR Press to turn Handsfree Reply back on for this call only Using the Handsfree Reply Soft Key at your Super Display Telephone You can press your soft key to turn off your tele phone s Handsfree microphone for incoming Intercom calls To turn off your telephone s microphone for Incoming Interc...

Page 145: ... on press When you answer a voice announced Intercom call if Handsfree Reply is off You hear a single beep in your speaker and the voice of the calling party The ICM MIC and SPK keys are on 1 To answer the voice announcement lift the handset OR Press to turn Handsfree Reply back on for this call only OFF ON HF REPLY Microphone Mute 137 80000mfh08 01 qxd 12 10 04 3 20 PM Page 137 ...

Page 146: ...estions that your department s callers ask without disturbing the service call CAUTION Monitor provides no warning tones prior to intrusion Monitor may be interpreted as an invasion of privacy To Monitor a call 1 Call busy co worker 2 Dial or press 3 Listen to the conversation in progress 4 Hang up when you are done MON 138 Monitor Silent Monitor Monitor a co worker s conversation without them kno...

Page 147: ... the instructions in the Name Programming chart on the next page 3 Press to exit To program a name for a co worker s extension You must have Access Level 4 or 5 to do this 1 At a 22 or 34 Button Display Telephone Press At a Super Display Telephone Press 2 When you see EXT 3xx enter the number of the exten sion you want to program HOLD You can optionally enter a Ring Group or UCD Group master numbe...

Page 148: ...e 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name In system programming HOLD saves and exits name programming CONF Exit name programming without saving name VOL Up Scroll the cursor to the left VOL Dn Scroll the cursor to the right MW Put the cursor after the las...

Page 149: ......

Page 150: ... Hook Signaling Off Hook Ringing Off Hook Ringing is muted ringing from your phone s speaker Off Hook Ringing occurs only for waiting outside calls Camp On Tones Camp On Tones are two beeps in your handset receiver Camp On Tones can occur for both waiting Intercom and out side calls Also refer to the Voice Over feature To adjust the volume of Off Hook Ringing 1 Press or while you hear the muted ri...

Page 151: ...simultaneously broadcasts to all extensions in the specified zone When you make an All Call page your announcement simultaneously broadcasts to extensions in all zones Your system may limit the length of your Paging broadcasts Check with your Communications Manager External Paging When you page into Internal All Call Page or Internal Zone Page 1 the system simultaneously broadcasts the announcemen...

Page 152: ... or 0 for All Call If you dial 10 or 11 your announcement broad casts into the External Paging Zone as well 4 Make announcement and hang up User Programmable Feature V P Enable or disable incoming Paging announcements See User Programmable Features at the end of this guide for more ALL PAGE 144 Paging 80000mfh08 01 qxd 12 10 04 3 20 PM Page 144 ...

Page 153: ...f a call you Park is not retrieved it will recall to you Your Communications Manager can tell you what the recall time is for System Park orbits 60 67 The recall time for orbits 68 and 69 is fixed at 5 minutes System Park To Park a call in a System Park Orbit Standard Operation 1 While on an outside call press 2 Dial and the System Park Orbit 60 69 3 Hang up Using Your Soft Keys 1 While on an outs...

Page 154: ...Press and press 2 Press 3 Dial the System Park Orbit 0 9 and hang up Personal Park To Park a call at a co worker s extension using Personal Park Standard Operation 1 While on an outside call press 2 Dial 3 Dial the number of the extension at which you want to Park the call SYS PKUP 146 Park 80000mfh08 01 qxd 12 10 04 3 20 PM Page 146 ...

Page 155: ...e a call parked at a co worker s extension Standard Operation 1 Press and dial 2 Dial the number of the extension at which the call is Parked Using Your Soft Keys 1 Press and press 2 Press 3 Dial the number of the extension at which the call is Parked PERS PKUP PERS PARK 147 Park 80000mfh08 01 qxd 12 10 04 3 20 PM Page 147 ...

Page 156: ... are the displays you see at your phone when a parked call is recalling In the first example the call was parked in system orbit 60 by extension 301 which does not have a name In the second example the call was parked in system orbit 60 by extension 300 which has the name ATTENDANT 148 Park 80000mfh08 01 qxd 12 10 04 3 20 PM Page 148 ...

Page 157: ...ity over Prime Line For example Ringing Line Preference will answer a ringing outside call not give you dial tone on your Prime Line Also a ringing Prime Line has pri ority over any other ringing line The answer priority is as follows Ringing Prime Line Ringing non Prime Line Prime Line To place a call on your Prime Line 1 Lift the handset If you want to bypass your Prime Line press a line or loop...

Page 158: ...in each other s outside calls All you have to do is press the busy line key for the call to join in Your Communications Manager can tell you if you are in a Privacy Release Group To join an outside call with a member of your Privacy Release Group 1 Press the busy red line key The line key lights green when you connect To prevent a member of your Privacy Release Group from joining your call 1 Place...

Page 159: ... you have 12 Programmable Function Keys If you have a 34 Button Display Telephone you have 24 Programmable Function Keys If you have a 34 Button Super Display Telephone you also have 24 Programmable Function Keys The following chart shows the available Programmable Function Key functions the key code required for programming the key and the Busy Lamp Field BLF flash rates for each key The chart al...

Page 160: ...worker in DND 1 Operation Press to call co worker or pick up ring ing call Call Forwarding Key Code 27 BLF Off Call Forwarding disabled Fast Flash Extension in Call Forwarding programming mode Wink Off Call Forwarding enabled Operation While idle enters Call Forward pro gramming mode While busy switches Call Forwarding on and off Call Timer Automatic or Manual Key Code 16 1 Manual Timer or 2 Auto ...

Page 161: ...ation Press to enable disable headset mode Hotline Key Code 05 Hotline Partner s Ext e g 304 BLF Off Partner is idle On Partner is ringing or busy Fast Flash Partner in DND 2 or 3 Wink Off Partner in DND 1 Operation Press to call Hotline partner Intercom Directory Dialing Key Code 21 BLF Off Inactive On Active Operation Press key to access Intercom Directory Dialing Line Keys Key Code 03 Line numb...

Page 162: ...on Press to see how many messages are waiting in Message Center OR Press SPK key to call Message Center Night Key Key Code 18 CLEAR BLF Off System in Day Mode On System in Night Mode Operation Press to switch Day Night mode of the system Page Zones Key Code 13 Page Zone 0 for All Call zone 1 7 BLF Off Page Zone idle On Page Zone busy Operation Press to Page into assigned zone Park Orbits Key Code ...

Page 163: ... Key Code System Speed Dial 14 System Bin 200 299 Personal Speed Dial 15 Personal Bin 701 720 BLF No BLF Operation Press to dial stored number Split Key Code 20 BLF No BLF Operation Press to switch between calls See the Split feature in this handbook for more Check Key Use your CHECK key to quickly check your Programmable Function Key and DSS Console Programmable Function Key assignments You can a...

Page 164: ...ime to display the number stored in the lower numbered bin 4 Press the Personal Speed Dial key 1 10 a third time to display the name for the higher numbered bin e g 711 5 Press the Personal Speed Dial key 1 10 a fourth time to display the number stored in the higher numbered bin 6 Press another Personal Speed Dial Key OR Press to exit User Programmable Feature K P Change your Programmable Function...

Page 165: ...s busy to callers Ask your Communications Manager if you can use this feature To remove or return an extension or line to service 1 Press and dial 2 Dial the number of the extension you want to remove or return to service e g 300 OR Dial the number of the outside line you want to remove or return to service e g 101 3 Dial to to return OR Dial to remove 4 Press to hang up 157 Removing Lines and Ext...

Page 166: ...ructions to an assistant all without interrupting your initial client call You can have Reverse Voice Over keys for more than one co worker Ask your Communications Manager if you have any of these keys While your telephone is idle your Reverse Voice Over key func tions the same as a Hotline key You cannot however use it to Transfer calls The key shows at a glance the status of your co worker s ext...

Page 167: ...ler 1 Release your Reverse Voice Over key Conversation with your initial caller in your handset continues Your Voice Over key goes out To place a call to the co worker assigned to your Reverse Voice Over key 1 While your telephone is idle press your Reverse Voice Over key You hear two beeps then conversation with your co worker Your Reverse Voice Over key goes on green 159 Reverse Voice Over 80000...

Page 168: ...es 2 and 4 are ringing lifting the handset answers line 2 first Loop key lowest key first For example if keys 1 and 5 are ringing lifting the handset answers key 1 first In addition if you and a co worker with Ringing Line Preference answer the same outside line at the same time the system con nects the call to the lowest numbered extension Prime Line and Ringing Line Preference Ringing Line Prefe...

Page 169: ...ference 1 Before lifting the handset or pressing press one of the following Line key Programmable Function Key User Programmable Feature R L P Enable or disable Ringing Line Preference See User Programmable Features at the end of this guide for more 161 Ringing Line Preference 80000mfh08 01 qxd 12 10 04 3 20 PM Page 161 ...

Page 170: ...led Programmable Function Key to use this feature Check with your Communications Manager to find out if you have this key To save the outside number you just dialed 1 Press or your Save Number Dialed key The system stores the number you just dialed To redial a saved number 1 Press a line key to preselect a line for the call If you have a Save Number Dialed key you can skip this step and have the s...

Page 171: ...lled you have the following standard messages although they may have been changed during installation Message Number Message 01 CALL 02 BACK BY 03 MEETING IN ROOM 04 OUT TO LUNCH 05 GONE FOR THE DAY 06 ON VACATION 07 ON BUSINESS TRIP 08 IN A MEETING 09 OUT UNTIL 10 16 Undefined Using the instructions that follow see step 3 you can easily scroll through all your system s messages to see which are m...

Page 172: ...ee 2 Dial or press You see 3 Dial the message number 01 16 OR Press or to scroll through the available message numbers 4 Press to select the message 5 Press or to scroll through the text of the available messages OR Press to program or append the message text 6 Enter any additional digits MSG MORE CFWD PGM 164 Selectable Display Messaging 80000mfh08 01 qxd 12 10 04 3 20 PM Page 164 ...

Page 173: ......

Page 174: ...Message 1 Press and dial or press your Call Forwarding key OR Press You see 2 Dial or press You see 3 Dial the message number 01 16 OR Press or to scroll through the available message numbers MESSAGE CALL FWRD PROGRAM Selectable Display Messaging 166 80000mfh08 01 qxd 12 10 04 3 20 PM Page 166 ...

Page 175: ...ers in the mes sage cannot exceed 20 Use any valid characters digits or symbols just as if you were entering a Speed Dial or extension name Refer to the table below when entering digits 7 Press DND flashes To cancel Selectable Display Messaging 1 Press and dial or press your Call Forwarding key OR Press You see CALL FWRD PROGRAM Selectable Display Messaging 167 80000mfh08 01 qxd 12 10 04 3 20 PM P...

Page 176: ... 8 9 W X Y Z w x y z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name In system programming HOLD saves and exits name programming CONF Exit name programming without saving name VOL Up Scroll the cursor to the left VOL Dn Scroll the cursor to the right MW...

Page 177: ... For Your Notes Selectable Display Messaging 169 80000mfh08 01 qxd 12 10 04 3 20 PM Page 169 ...

Page 178: ...ch access to features you use most often For example you can have a Personal Speed Dial bin that simplifies forwarding calls to Voice Mail or a co worker Pressing or at your 34 Button Super Display telephone will show the first 10 characters of the name for the associated Personal Speed Dial bin If you don t have names programmed your phone will show the first 10 digits of the stored number instea...

Page 179: ... line group number you want the system to use when dialing your stored number e g 90 for group 0 OR Press if you want to enter Intercom codes 5 Press 6 Enter the number you want to store up to 16 digits long You can enter any combination of the digits 0 9 and To insert a pause in your Speed Dial number press MIC To insert a Flash in your Speed Dial number press FLASH These entries count as digits ...

Page 180: ...ess to exit To dial a System Speed Dial number 1 Press and dial 2 Dial the system bin number normally 200 299 OR Press a Programmable Function Key for System Speed Dial bin The stored number dials out 172 Speed Dial 80000mfh08 01 qxd 12 10 04 3 20 PM Page 172 ...

Page 181: ... Personal Speed Dial numbers 701 710 Pressing DIAL and keys 1 10 accesses your second 10 Personal Speed Dial numbers 711 720 If you have a 22 Button Standard or 22 Button Display Telephone this is the location of your 10 Speed Dial bin keys If you have a 34 Button Display Telephone this is the location of your 10 Speed Dial bin keys If you have a 34 Button Super Display Telephone this is the locat...

Page 182: ...er you want the system to use when dialing your stored number e g 90 for group 0 OR Press if you want to enter Intercom codes 5 Press 6 Enter the number you want to store up to 16 digits long You can enter any combination of the digits 0 9 and To insert a pause in your Speed Dial number press MIC To insert a Flash in your Speed Dial number press FLASH These entries count as digits 7 Press 8 Enter ...

Page 183: ... 1 10 OR Press a Personal Speed Dial key for bins 11 21 OR Press a Programmable Function Key for Personal Speed Dial bin The stored number dials out To dial a Personal Speed Dial number if you have a 34 Button Super Display telephone 1 Press for bins 701 710 or for bins 711 720 2 Press a Personal Speed Dial bin key The stored number dials out SP DIAL 2 SP DIAL 1 175 Speed Dial 80000mfh08 01 qxd 12...

Page 184: ... q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name In system programming HOLD saves and exits name programming CONF Exit name programming without saving name VOL Up Scroll the cursor to the left VOL Dn Scroll the ...

Page 185: ... Intercom call and a new Intercom call 1 Press to place your current Intercom call on Hold then hang up 2 Place or answer Intercom call 3 Press your Split key to switch between your two Intercom calls To Split between your current outside call and an Intercom call 1 Press to place outside call on Hold then hang up 2 Place or answer waiting Intercom call 3 Press your Split key to switch between you...

Page 186: ... call 3 Press your Split key to switch between your two calls To Split between your current outside call and a waiting outside call 1 Press to place your current outside call on Hold then hang up 2 Place or answer a new outside call 3 Press your Split key to switch between your two calls 178 Split 80000mfh08 01 qxd 12 10 04 3 20 PM Page 178 ...

Page 187: ...side call 4 Press or to set up the Conference 5 Hang up If the outside lines disconnect when you hang up in this step you do not have Tandem Trunking capability You can optionally press HOLD to place the Conference on Hold Your callers hear Music on Hold if installed while waiting on Hold Just press a line key then CONF again to reinstate the Conference To disconnect a tandem call using Forced Tru...

Page 188: ... Date The time and date appear on all telephone displays in your system Follow the User Programmable Feature steps referenced below if you need to reset the system time and date e g after the Daylight Savings Time change User Programmable Feature T D Change your system s time and date See User Programmable Features at the end of this guide for more The time and date shows on all telephone displays...

Page 189: ... Transfer With Screened Transfer you announce the call to the destina tion before hanging up to complete the Transfer Unscreened Transfer With Unscreened Transfer you Transfer the call without making an announcement Handsfree Transfer Use Handsfree Transfer to send an outside call to a co work er s speakerphone This allows your co worker to converse with the transferred caller just by speaking tow...

Page 190: ...p To Transfer a call to a co worker s speakerphone 1 While on an outside call press and dial your co worker s extension number OR Press the Hotline key for your co worker Listen for 2 beeps This means that your Transfer announcement has voice announced at your co worker s phone If your co worker s phone is set up to ring instead of voice announce you cannot use Handsfree Transfer 2 Press to send t...

Page 191: ...call Following are the displays you see at your phone when a transferred call is recalling In the first example the call was transferred by extension 301 which does not have a name In the second example the call was transferred by extension 300 which has the name ATTENDANT 183 Transfer 80000mfh08 01 qxd 12 10 04 3 20 PM Page 183 ...

Page 192: ...our co workers can leave a Callback request for the same line The system processes these requests on a first in first out FIFO basis If you leave a Line Callback request and fail to answer when Callback rings your phone the system cancels the Callback Line Queuing Priority You may have Line Queuing Priority enabled for your telephone If you do when you queue for a busy line Line Queuing will con n...

Page 193: ... To leave a Line Callback for a busy line 1 Press line key for busy line OR Press and dial the line s Direct Line Access code e g 101 for line 1 2 Dial or press then hang up 3 When the line becomes free the system automatically calls you back If you answer within 4 rings you hear dial tone from the outside line If you don t answer the Callback ring your phone system cancels the Callback CLBK 185 T...

Page 194: ...ignment Programmable Function Key Ringing for Call Coverage Keys Group Call Pickup Keys and Line Keys Programmable Idle Menu Soft Keys Super Display Ringing Line Preference Speed Dial Bin Setup Personal and System Time and Date Voice Announce for incoming Intercom calls Voice Over Note The ability to use certain User Programmable Features may be restricted by your telephone s programmed Access Lev...

Page 195: ...e SPK to exit Call Coverage Keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green RAL 725 Outside Line Keys RAL Line Key repeatedly to select ringing mode SPK to exit Line keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green Night ring Slow flash green RAP 727 Group Call Pickup Keys RAP Group Call Pickup Key repeatedly to s...

Page 196: ...calls to your phone go to your Voice Mail mailbox Your callers then leave you a voice message instead of calling back later You can enable forwarding for all calls immediately for unanswered calls or for calls to your phone when you are busy Transferring to Voice Mail You can Transfer a call to your mailbox or a co worker s mailbox After the Transfer goes through your caller will hear your co work...

Page 197: ...enter by pressing a Message Center key on your phone Ask your Communications Manager if you have this key Press the key to Listen to the messages stored in the Message Center mailbox Transfer calls to the Message Center mailbox Use many other Voice Mail features A Message Center Mailbox may help you if you work closely with a group of co workers For example your group s super visor can send import...

Page 198: ...our extension number You may optionally dial a co worker s mailbox or use this procedure to call your mailbox from a co worker s phone 2 Lift handset for privacy 3 If requested by Voice Mail enter your security code Your Ring Message lamp will go out after you call your mailbox Your MW key will be on while you are connected to your mailbox To hang up after calling your mailbox 1 Press Your MW key ...

Page 199: ...pt you to leave a message Forwarding Calls to your Mailbox To activate or cancel Call Forwarding 1 Press and dial OR Press 2 Dial the Call Forwarding type 0 Cancel forwarding 2 Busy No Answer 4 Immediate 6 No Answer 3 Press to forward to Voice Mail 4 Press to hang up Your DND key is on while your calls are forwarded CFWD PGM MSG 191 Voice Mail 80000mfh08 01 qxd 12 10 04 3 20 PM Page 191 ...

Page 200: ...r 4 Press to hang up Voice Mail will prompt your caller to leave a message in the mailbox you selected Method B 1 Press 2 Press DSS key for co worker s extension 3 Press to hang up Voice Mail will prompt your caller to leave a message in the mailbox you selected Method C 1 Press keyset or DSS Console Hotline key 2 Press 3 Press to hang up Voice Mail will prompt your caller to leave a message in th...

Page 201: ...s fast and you hear the voice prompt Recording You can also have a Record key on your DSS Console It lights red while the system calls your mailbox and flashes fast once recording begins To stop Conversation Record 1 Press Personal Answering Machine Emulation To activate Personal Answering Machine Emulation from your 22 Button or 34 Button Telephone 1 Press and dial or press your Call Forwarding k...

Page 202: ... To cancel Personal Answering Machine Emulation at your 22 Button or 34 Button Telephone 1 Press and dial or press your Call Forwarding key OR Press You see 2 Dial press or press to cancel for warding Your DND key goes out NONE CFWD PGM TRNK ALL 194 Voice Mail 80000mfh08 01 qxd 12 10 04 3 20 PM Page 194 ...

Page 203: ... and dial or press your Call Forwarding key OR Press You see 2 Dial or press You see Dial or press to forward all calls OR Dial or press to forward just out side calls Your DND key flashes TRUNK ONLY ALL ANS MACHINE CALL FWRD PROGRAM 195 Voice Mail 80000mfh08 01 qxd 12 10 04 3 20 PM Page 195 ...

Page 204: ...ts your caller s message you can While you are listening to the broadcast SPK flash es and MW lights steadily on Do nothing to have the caller s message automatically recorded in your mailbox OR Press SPK or lift the handset to intercept the call If your extension is in the headset mode you can only press SPK Press MW to switch to the Call Screening mode see the next page NONE CALL FWRD PROGRAM Vo...

Page 205: ......

Page 206: ... Message Center mailbox To call the Message Center 1 Press or lift the handset 2 Press the Message Center key 3 If requested by Voice Mail enter the security code for the Message Center mailbox To Transfer a call to the Message Center 1 When on an Intercom or outside call press the Message Center key 2 Hang up Your caller will be prompted to leave a message in the Message Center mailbox Voice Mail...

Page 207: ... For Your Notes Voice Mail 199 80000mfh08 01 qxd 12 10 04 3 20 PM Page 199 ...

Page 208: ...e the paralegal instructions on how to handle the sit uation all without the original client hearing the conversation To initiate a Voice Over to a busy extension You can only leave a Voice Over if you hear busy ring tone 1 Dial or press You hear two beeps then you can speak with your co worker To respond to a Voice Over alert tone at your extension You hear two beeps while on a handset call 1 Pre...

Page 209: ...l handset calls Outside call Handsfree calls Paging receive volume Background Music Ringing Using the Volume Control Soft Keys You can additionally use your telephone s soft keys to adjust the vol ume of your on hook ringing off hook ringing and Paging receive To adjust the ringing off hook ringing or incoming Page volume at your 22 button or 34 button telephone 1 While your phone is idle press PG...

Page 210: ... shown 5 Press or to adjust the selected volume The number to the right of the display indicates the current setting 1 7 To adjust the ringing off hook ringing or incoming Page volume at your Super Display telephone 1 While your phone is idle press PROGRAM You see 2 Press VOLUME You see 202 Volume and Contrast Control 80000mfh08 01 qxd 12 10 04 3 20 PM Page 202 ...

Page 211: ...olume The number to the right of the display indicates the current setting 1 7 Contrast Control Press or while your 22 button or 34 button dis play telephone is idle to adjust the display contrast There are 7 steps in this adjustment Note that Contrast Control is not avail able if you have a Super Display telephone 203 Volume and Contrast Control 80000mfh08 01 qxd 12 10 04 3 20 PM Page 203 ...

Page 212: ...out restriction After the phone goes idle Walking Class of Service remains in effect for 10 seconds This permits you to make multiple calls before the phone returns to its normal restrictions Ask your Communications Manager if you can use Walking Class of Service To enable Walking Class of Service at a co worker s extension 1 Press 2 Dial At a 22 or 34 Button Display Telephone you see At a Super D...

Page 213: ...t have a PIN number turn to Entering or Changing Your PIN Number on page 96 You must have a PIN number to use this feature If your extension does not have Walking Class of Service capability you will hear error tone 5 Place any call or use any feature allowed by your Toll Restriction and Class of Service settings You can place additional calls Walking Class of Service will automatically deactivate...

Page 214: ... For Your Notes 206 80000mfh08 01 qxd 12 10 04 3 20 PM Page 206 ...

Page 215: ...LINE 9 LINE 10 LINE 11 LINE 12 For Attendants Key 11 Night Key Key 24 Operator Call Key The Ring Message Lamp at the top of your telephone flashes slowly green while a call rings your telephone blinks green if you have new Caller ID calls and flashes red for new Voice Mail messages or Message Waiting Your key assignments may be different than shown Ask your Communications Manager See the inside fr...

Page 216: ...d Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com 80000MFH08 80000MFH08 December 10 2004 Printed in U S A 80000mfh08 01 qxd 12 10 04 3 20 PM Page 208 ...

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