Nautel NX5 AM, Preinstallation Manual

Page: 84 / 89

NX5 PRE-INSTALLATION MANUAL PRE-INSTALLATION ASSISTANCE
VERSION 0.1 2015-08-01 PAGE 1.10.5
Details
Extended Warranty Plans must be purchased prior to the expiration of the original four-year warranty.
One-year Extended Warranty Plans add an additional year (12 months) of coverage after the end of the
customer’s standard four-year warranty. The two-year plan adds an additional two years (24 months).
Only repairs done at Nautel's facilities or by Nautel authorized personnel will be covered by the
Extended Warranty Plans.
You must ship faulty products back to Nautel, prepaid, and in the original package or in a package that
provides equivalent protection.
Nautel can choose to repair or replace equipment.
Purchasing a One-Year or Two-Year Extended Warranty Plan
If the transmitter is still covered by its original four-year warranty period, you can contact Nautel by
telephone, fax, mail, or email with the model number, serial number and date of purchase.
Once you purchase a Nautel Extended Warranty Plan, you receive an extended warranty plan certificate,
plan number, and a toll-free number (North America only) to call for any service-related issues.
Using the Extended Warranty Plan
Contact Nautel's Canadian or U.S. service facility by phone, fax, or email as soon as a problem occurs.
The following will be required when contacting Nautel:
 Extended warranty plan number
 Product model number
 Serial number
 Brief description of the problem
If Nautel’s service technicians are unable to solve the problem over the telephone, Nautel will give you
an RMA number. You then return the module or circuit board to a Nautel service facility, so that Nautel
can provide a replacement.
Do not ship a component back to Nautel until you have an RMA number.