Napoleon PRO285E, Manual

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www.napoleon.com N415-0478E MAR 14.19
Troubleshooting
Problem Possible Causes Solution
No heat Thermostat turned off.
No power.
Faulty thermostat or grill plate.
Turn thermostat to maximum setting.
Ensure thermostat is fully seated in grill
plate and properly plugged into outlet.
Try another outlet.
Check for tripped circuit breaker. Reset.
Turn thermostat to maximum setting.
Pre-heat grill with lid closed for 15-20
minutes.
Replace thermostat or grill plate.
Low heat. Improper preheating
Excessive buildup in base of grill.
Preheat 15-20 minutes. Increase
thermostat setting.
Clean out excessive debris in base.
Excessive flare-ups/
uneven heat.
Excessive fat in meat.
Excessive cooking temperature.
Grease buildup.
Trim fat from meat before grilling.
Adjust temperature as needed.
Clean grill.
Circuit breaker trips
or fuse blows.
Power surge
Another appliance plugged into
same circuit as grill.
Moisture or water in thermostat or
electrical connections.
Turn controller to OFF position before
plugging into electrical outlet.
Do not use other electrical appliances on
same circuit.
Keep thermostat and electrical
components dry.
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