Napoleon PRO285E, Manual

Page: 11 / 76

EN
11
www.napoleon.com N415-0478E MAR 14.19
KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Information
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record information here for easy reference)
For replacement parts and warranty claims, contact the Napoleon dealer where the product was purchased.
Before contacting the dealer, check the Napoleon Grills Website for more extensive cleaning, maintenance,
troubleshooting and parts replacement instructions at www.napoleon.com.
To process a claim, the following information is required:
1. Model and serial number of the unit.
2.
Part number and description.
3. A concise description of the problem (‘broken’ is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases, Napoleon could request to have the parts returned to the factory for inspection before
providing replacement parts.
Before contacting Napoleon dealer, please note that the following items are not covered by the warranty:
• Costs for transportation, brokerage or export duties.
• Labour costs for removal and reinstallation.
• Costs for service calls to diagnose problems.
• Discolouration of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners
(oven cleaner or other harsh chemicals).
N415-0478E MAR 14.19.indd 11 3/15/2019 4:42:32 PM