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MXD-LTE User Manual

REV: 0

March 23, 2020

Manufactured by Mytrex, Inc.

10321 South Beckstead Lane

South Jordan, UT 84095

(801) 571-4121, Fax (801) 571-4606

Toll Free (800) 688-9576, Fax (877) 571-4606

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Summary of Contents for MXD-LTE

Page 1: ...MXD LTE User Manual REV 0 March 23 2020 Manufactured by Mytrex Inc 10321 South Beckstead Lane South Jordan UT 84095 801 571 4121 Fax 801 571 4606 Toll Free 800 688 9576 Fax 877 571 4606 ...

Page 2: ...D LTE 10 Turning off the MXD LTE 10 Resetting the MXD LTE 10 Pairing Accessories 11 Pairing Devices and Accessories 12 Delete or Remove Accessories 12 Troubleshooting 13 Use of Status Lights 13 Use of MXD LTE Spoken Messages 14 Frequently Asked Questions 16 Notifications 17 Repair information 17 Interference Information 17 Notice to End User Wireless Telephone Reliability Considerations When Using...

Page 3: ... LTE unit is fast and simple to install Your service provider s representative may connect the MXD LTE unit during an installation visit you may elect to do it yourself or you may ask a friend or relative to install it for you To ensure that you always receive the fastest response time possible it is important to notify your service provider of any desired changes to your personal account informat...

Page 4: ...afety and performance of your MXD LTE DO NOT disassemble open crush bend deform puncture or shred DO NOT modify remanufacture attempt to insert foreign objects into the battery immerse or expose to water or other liquids expose to fire explosion or other hazard Only use the MXD LTE battery for the MXD LTE systems for which it was specified Only use the battery with a charging system that has been ...

Page 5: ...r with hazardous combustible materials store in a cool dry ventilated area Seek medical advice immediately if a battery has been swallowed Improper battery use may result in a fire explosion or other hazard REPLACE the battery IMMEDIATELY if it has begun to BULGE or DISTORT In the unlikely event a Lithium ion battery catches fire DO NOT attempt to put the fire out with water use a Class A B or C f...

Page 6: ...2 Base Unit Back View Base Unit Help Button Speaker Status Light Mode Button On Off Switch Programming Jacks for service provider use only RESET Button Power Block and Cord not removable from base unit Microphone Figure 1 Base Unit Top ...

Page 7: ...htub and shower Your PHB uses an indicator light to display the status of its internal battery While your PHB is being pushed a green light will indicate that the internal battery is good A red light indicates that the internal battery may be weak Wireless Performance The MXD LTE unit is equipped with a sophisticated receiver that is carefully matched to each wireless device or accessory The MXD L...

Page 8: ...r service provider decides whether such tests will be conducted how frequent and the type of tests to be done These tests may include automatic voice tests in which the MXD LTE sends a test signal to the response center and connects you to an attendant The MXD LTE may also silently report the status of the cellular network battery information etc Contact your service provider if you have questions...

Page 9: ...t that is not controlled by a light switch Figure 5 2 Place the power switch located on the rear of the unit into the on I position The status light on the MXD LTE will begin to flash orange 3 After a short time the MXD LTE will state System Ready The status light located on the left edge of the large HELP button will appear steady green indicating that the MXD LTE is connected properly and the ce...

Page 10: ...ested at least every 30 days Most response centers welcomes regular testing Attendants are available 24 hours a day to help Please check with your provider concerning their testing policy 1 Press the PHB and wait for the response center attendant to speak to you through the MXD LTE 2 When the attendant answers simply inform him her that you are doing a test Turning off the MXD LTE Note When the MX...

Page 11: ...h PHB was pressed Similarly if two Smoke Detectors are paired into zone 1 the monitoring center will know a Smoke Detector was activated but not which one However if the bedroom Smoke Detector is paired to zone 1 and the kitchen Smoke Detector is paired to zone 2 the monitoring center will know which Smoke Detector was activated Different device types may be paired to the same zone or to different...

Page 12: ...t to verify that each accessory has been paired into the correct zone 7 If each test call is successful the devices are ready for service Re pair any devices into the desired zones that do not activate the base station when pushed Delete or Remove Accessories The following describes how to remove paired devices from the MXD LTE It is important to remember that this procedure removes ALL devices fr...

Page 13: ...eiving a cell signal 1 Move the unit to a better location Press reset button to have the MXD LTE to indicate its current status 2 Press and hold the reset button until the status light begins to flash orange to hard reset the system and have it re establish all connections 3 Unplug and shut down the system for 15 seconds to refresh the system 4 If none of the above work contact dealer support Stea...

Page 14: ...t two bars is detected Re position the unit in the home to obtain a better cell signal If these steps do not correct the problem verify that sufficient cell coverage is available at the residence No Cell Service The MXD LTE cannot detect the cellular network The unit needs service Contact your provider No Data Connection The MXD LTE is not detecting a data connection The unit needs service Contact...

Page 15: ...Delete or Remove Accessories Hold Help To Delete Medication Device The MXD LTE base unit is ready to delete medication device accessories See Delete or Remove Accessories Hold Help To Delete Aubree Voice Recognition The MXD LTE base unit is ready to delete Aubree voice recognition accessories See Delete or Remove Accessories Wireless Help Button Deleted All wireless help buttons have been unpaired...

Page 16: ... outside and you can t hear me An attendant will attempt to establish voice contact with you using the MXD LTE s speakerphone If you do not respond the attendant will then follow your response center s procedures such as calling your home telephone your cell phone listed responders in the order you have provided or call your local emergency services Contact your service provider for more informati...

Page 17: ...rdance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the f...

Page 18: ...ity to and from the local cellular networks can and does vary sometimes substantially from minute to minute Moving the MXD LTE base unit even just a few feet can affect cell signal connection quality It is possible that your unit will not be able to complete a call because of the lack of cell service even though a connection was made without problems when the unit was first installed and tested A ...

Page 19: ...es Some wireless accessories are not designed or manufuactured by Mytrex Mytrex has not tested or certified the operation of such accessories and does not condone or promote their use These accessories may be available from your provider Mytrex does not warranty these items or guarantee their functionality or proper operation of the MXD LTE when used with such these accessories The MXD LTE is test...

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