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MYOB PayDirect
Card Reader User Guide
If you lose your MYOB PayDirect Card Reader
Report a lost or stolen PayDirect Card Reader immediately to MYOB so we can disable it.
Once a PayDirect Card Reader has been disabled, for security reasons you must contact MYOB to have it re-activated.
Troubleshooting
The MYOB PayDirect Card Reader doesn’t work with my smartphone
The PayDirect Card Reader and app are designed to work with a number of Apple iOS and Android devices.
A list of these is available at myob.com.au/paydirectsupport .
The MYOB PayDirect Card Reader doesn’t read the chip on my customer’s card
Make sure the card is inserted fully. If your customer’s credit card has a chip, check you’re inserting the card so
the front of the card faces the front of the PayDirect Card Reader. Also make sure you insert the card chip-first
into the PayDirect Card Reader.
The MYOB PayDirect Card Reader doesn’t read the magnetic stripe on my customer’s card
If your customer’s card has a chip, you must insert the card into the card slot. If it only has a magnetic stripe,
check you’re swiping the card so the front of the card faces the front of the PayDirect Card Reader.
Everything works but it won’t process the transaction
Check the network coverage on your smartphone. If you’re in a bad or no-signal area, you may not be able to
process transactions because they are done in real-time using your smartphone’s network coverage. If you’re
in a no-signal area, you may have to move to get network coverage.
7 The PayDirect Card Reader will automatically
perform a security check every 24 hours.
A suspected tampered device should be
returned for investigation.
Please contact
MYOB customer support on 1300 555 931.
8 If your PayDirect Card Reader shows unusual
behaviours such as a high number of read
failures or card declines, contact customer
support on 1300 555 931. These can be
indicators of a tampered or damaged device.
9 Make sure anyone using a PayDirect Card
Reader reads and follows these guidelines.
