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MYOB PayDirect
Card Reader User Guide
Processing a refund
It’s easy to process refunds with MYOB PayDirect.
The customer must present you with the same card that was used to process the original transaction and,
ideally, the STAN number on their receipt.
1 Go to Transaction History, which is accessed
through the Settings menu in the app (swipe
right from anywhere within the app) or tap ( ).
2 Search for the transaction using the STAN
number on the customer’s receipt.
3 Once located, tap on the transaction to view
the Transaction Details screen. Tap Refund.
Follow the on-screen prompts to process
the refund.
Important info!
You cannot refund more than the original transaction amount. There’s no time limit on processing refunds.
If you process a transaction for the wrong amount, it’s best to refund the entire amount and then process the
transaction again, rather than refunding part payments.
