Troubleshooting
67
Mixed
or
muddy
colors The
printhead
is
dirty.
1. Run
Extended
cleaning
cycle
from
the
control
panel
(
(
Config
)
MAINTENANCE
CLEAN
Extended
).
If
quality
shows
some
improvement,
repeat
Extended
cleaning
until
the
quality
is
satisfactory.
2. If
quality
does
not
improve,
open
the
clamshell
and
check
for
patches
of
wet
ink
on
the
printhead.
3. Use
a
lint
‐
free
cloth
to
absorb
the
ink.
Avoid
touching
the
neighboring
nozzles.
4. Check
the
quality.
Run
Extended
cleaning
cycle
if
necessary.
Color
ink
cartridges
are
dirty.
1. Remove
the
yellow
(Y)
ink
cartridge
from
the
printer.
2. Check
the
color
of
the
ink
through
the
ink
level
prism.
If
the
ink
color
is
very
dark
(black)
instead
of
yellow
or
iodine,
replace
all
three
color
ink
cartridges.
Position
of
printed
image
drifts
vertically
Top
of
Form
position
needs
adjustment.
Adjust
the
Top
of
Form
offset
from
the
printer
driver.
See
The
media
is
not
loaded
properly.
Reload
the
media.
The
media
is
not
suitable
for
use
in
this
printer.
Replace
the
media.
See
The
printer
is
unable
to
correctly
detect
the
inter
‐
label
gap
or
black
mark.
Adjust
the
sensitivity
of
the
sensors.
See
Problem
Possible
Cause
Solution
ink
level
prism
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